PROJ6009 - Business Process Development Plan for Food Works: Report

This report provides a comprehensive analysis of the Management Information System (MIS) at Food Works, an Australian food processing and distribution company. The report begins by outlining Food Works' current business processes, including online and offline ordering systems, payment methods, and delivery procedures. It identifies the 'As-Is' process, highlighting existing technical errors, and communication gaps, such as internet connection issues during online orders and unreliable telephone connections in offline orders. The report then delves into the triggers and drivers of Business Process Management (BPM), emphasizing the importance of BPM in enhancing business effectiveness through cost reduction, quality improvement, and increased productivity. It proposes a 'To-Be' process that addresses these shortcomings, suggesting improvements in both online payment modes and order shipment processes. The report also discusses process categories like planning, directing, mentoring, controlling, and transforming. By implementing the proposed BPM process, Food Works can reduce technical errors, improve customer satisfaction, and streamline its operations. The report concludes by emphasizing the importance of continuous improvement and adaptation to changing business objectives.

Running head: MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
Name of the Student:
Name of the University:
Author’s Note:

1MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
Introduction:-
The management information system is describing as an integrated system of machine
and man for delivering the evidence to support management, actions, and choice-making utility
in the organization. Food Works is the Australian based food processing and distributing
organization that provides online food ordering systems (Prat, Comyn-Wattiau & Akoka, 2015).
The mission of this company is to provide good food daily and continue to look for an innovative
relationship between consumers and food. This report describes the current business approaches
of food works and also proposes a modern strategy that can be useful for the business.
Overview:-
Current systems:-
Food Works is an Australian based food ordering, processing, and delivering
organization. This report describes the bpm process of food works (Naser & Al Shobaki, 2016).
At first, this report describes the current business process, and also the writer proposes some
modern business structure which can be beneficial for food works.
This organization is working for offline and online mode. At first, the user is log in the
"food works" websites. Suppose the user is new; they try to register with the email id or phone
number. After completing the registration process, the user is the open home page and choose the
food items. When the food selection is complete, then they order this and select the payment
option.
There are several payment options like online banking payment, debit card payment, or
Cash on delivery. If the payment process is done, then the food work authority receives the

2MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
customer's order details and make and deliver this food within a time. If the user is choosing
Cash on delivery option as a payment method, then the delivery person collects this money after
the delivery. On the other hand, offline mode only depends on telephonic communication
(Barton et al., 2016). The user is connecting with Food Works authority through the telephone
and order their food.
AS-IS Process:-
Process checklist:-
The process checklist is a crucial aspect of any organization's BPM process. This food
ordering and delivery organization can follow this checklist to improve their business
effectiveness. Initially, the food works authority must follow some rules which can be essential
for them (De Waal & Batenburg, 2014). At first, choose the BPM Platform Sensibly. After the
proper selection test Run process is essential. Active BPM implementation receipts a lot of
thought and determination. Trying to rush it will maintain little adoption rates, incompetence,
and universal disorder. Applying BPM in rapidity can interruption of projects, delay with
prevailing systems, and sap food works resources.

3MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
System difficulties:-
The current systems are also suffering from some errors. Technical error is one of the
biggest obstacles of the food works current BPM systems. If the user is suffering from an
internet connection problem at the time of food ordering or payment, then this process must be
hampering. In these cases, the user and footwork's authority cannot receive any order and
delivery notifications.
On the other hand, the offline mode also suffers from a lack of a liable connection. If the
telephone connection is gone in the middle of telephone communication, then both parties are
experiencing some genuine concern. The proposed system tries to avoid this type of technical
errors and increase the business benefits.
Triggers & drivers of BPM explain:-
BPM has frequently overlooked importance when it comes to estimating the effectiveness
and decreasing costs. But for better or for more destitute, BPM is a severe step in enlightening
business effectiveness. BPM can be carried in to support the link of Food works policy,
performance, and persons to clear dimensions and metrics (Recker & Mendling, 2016). This aids
the user to get an enhanced picture of the entire food ordering frameworks. In specific, it displays
that evolving the BPM ability pays off, but up to a fact. Also, it refutes the standard belief that
more inventive businesses should struggle for a secondary level of BPM development. In fact,
screening that the differing is considered to be correct in practice.
Triggers could contain timers, messages, circumstances, situations, indications,
escalations, and other event categories. When a modeler is functioning with a condition to start a
procedure multiple techniques, the BPM process proposes the multiple-event opening. With

4MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
event-based entries, a path is selected based on an occurrence. One message also comes after the
order is delivering to the customer. There are many shareholders included in this case scenario.
The new bpm structure can notify both parties to deliver messages. At first, the customer is the
main shareholder, and they ordering foods in an offline and online mode. So the Current BPM
process of food works states some bpm triggers, which can depend on specific conditions and
backgrounds. The shareholder means customers and authority are both receiving messages after
the order.
The driving bpm process depends on certain factors such as risk and cost reduction,
quality improvement, and progressive productivity. The food-works authority proposes the new
bpm process, which can be efficient for the business structure. The new bpm process must not
create any technical errors or communication gaps, which are essential criteria for customer
fulfillment. BPM can support the food work authority to achieve these advances mainly over the
removal of unnecessary procedures, process mechanization and adjustment, and a reduction in
process inaccuracies (Jeston & Nelis, 2014). Progress Structure has named this “Functioning
Receptiveness," and it is one of the essential features of the food works, which increased
incomes, improved client relationships, and reduced costs.
Globalization - Publics are searching the globe to discover advantages in quality, cost, and
innovation. Food works should provide all facilities for the public.
Productivity – Food works must produce ordering facilities and improve food quality in less
time to stay competitive.
Innovation – Food works make time for innovation to continue or travel to the top.

5MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
Amenability - Regulatory necessities are expensive, and characteristically don't add value. If the
food works follow bpm amenability, then it can be beneficial for them.
Process Categories:-
The proper management process can be helpful in this scenario. The food works authority
implements some techniques which can be essential for this management. At first, the
appropriate management process is determined for some steps, such as planning, Directing,
Mentoring, Controlling, and Transforming. The objective of Food works involved in BPM is to
take regulators of their myriad procedures and continuously strive to improve them to make a
more effective business better capable of bringing its and services (Schulte et al., 2015). BPM
permits the Food works authority to understand the several procedures that occur within their
systems. The food works investigate them from end to end and develop them on a constant basis.
This action permits structural leaders to improve end-to-end business procedures and not merely
develop individual responsibilities, thereby, giving food works administration the capability to
have a better influence on consequences.
In reality, to create a meaningful contribution to the food works, BPM needs to consider
holistically about the variations it mentions and puts in place (Kohlborn et al., 2014). Though,
that holistic method can be encountered with resistance, as BPM is perceived to be exceeding its
role. BPM consultants and the businesses that recompense them both necessity to appreciate that
bpm is about the end-to-end business procedure, not just the knowledge.
The food works might try and apply BPM to decrease costs, only to determine that
middle through it wants to emphasis on closing more professional and growing revenue. BPM
project possessors need to be prepared and shift their objectives to continually align with shifting
business objects. Else, they risk behind managerial buy-in and, finally, their reasonable or

6MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
contract. BPM consultants still face challenges about buy-in from administrators and end-users,
assigning the holistic opinion of BPM, and being active enough to reply to varying business
scenery. In order to inspire collaboration on the innovative BPM platform, include all
shareholders in the procedure early on. Meet with every task owner and discover what
documents they need. The food work authority gets feedback from end operators to recognize
discomfort points.
TO-BE Process:-
The “TO-BE” process depends on the customer and authority. The food works modern
system is categorized into two different parts like wirehouse and participants. In the participants
are made only the online payment mode. When the order is generated them the food works
authority receives a message, and this helps to generate the order billing. The Wirehouse process
depends on the order shipments.

7MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
Conclusion:-
IT is a discipline in operations management in which persons use several methods to
determine, model, examine, quantity, progress, optimize, and automate industrial processes. This
report are describes the food works which can be delivered efficiently. In this report are
describing the current business process of BPM and also develops new business models of BPM.
This report also develops the idea of process checklist of Food works bpm process. If the food
works authority is to follow this new BPM process, then they can avoid many difficulties in their
business.

8MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
References:-
Barton, K. A., Tejay, G., Lane, M., & Terrell, S. (2016). Information system security
commitment: A study of external influences on senior management. Computers &
Security, 59, 9-25.
De Waal, B. M., & Batenburg, R. (2014). The process and structure of user participation: A
BPM system implementation case study. Business Process Management Journal.
Jeston, J., & Nelis, J. (2014). Business process management. Routledge.
Kohlborn, T., Mueller, O., Poeppelbuss, J., Roeglinger, M., vom Brocke, J., Schmiedel, T., ... &
Viaene, S. (2014). Ten principles of good business process management. Business
process management journal.
Naser, S. S. A., & Al Shobaki, M. J. (2016). The Impact of Management Requirements and
Operations of Computerized Management Information Systems to Improve Performance
(Practical Study on the employees of the company of Gaza Electricity Distribution).
Prat, N., Comyn-Wattiau, I., & Akoka, J. (2015). A taxonomy of evaluation methods for
information systems artifacts. Journal of Management Information Systems, 32(3), 229-
267.
Recker, J., & Mendling, J. (2016). The state of the art of business process management research
as published in the BPM conference. Business & Information Systems Engineering,
58(1), 55-72.

9MANAGEMENT INFORMATION SYSTEM IN FOOD WORKS
Schulte, S., Janiesch, C., Venugopal, S., Weber, I., & Hoenisch, P. (2015). Elastic Business
Process Management: State of the art and open challenges for BPM in the cloud. Future
Generation Computer Systems, 46, 36-50.