PROJ6009: Business Process Management Plan at Woolworths Ltd

This report provides a business process management plan focused on Woolworths Limited, analyzing their business processes using various techniques such as BPMN, YAWL diagrams, and swimlane diagrams. It examines Woolworths' business maturity, identifies potential challenges in applying process development tools, and explores scopes for developments in their management. The report includes a feasibility analysis to apply process development tools, considering technical, economic, operational, social, legal, and time feasibility. The study concludes by highlighting the importance of adaptable processes for Woolworths to achieve its mission and meet stakeholder needs, manage risks, and create solutions for continuous improvement. Desklib offers a platform to access this and similar solved assignments for students.

Running head: BUSINESS PROCESS MANAGEMENT PLAN
Business Process Management Plan
(Business Process Analysis, Woolworths Limited)
Name of the student:
Name of the university:
Author Note

1BUSINESS PROCESS MANAGEMENT PLAN
Executive summary
The following study analyzes how business process analysis creates data required to be examined
and find out the root of all problems. It is also helpful to make various informed decisions. Various
scopes of developments in business process management of Woolworths are understood and
feasibility analyses to apply the process development methods are included in the study.

2BUSINESS PROCESS MANAGEMENT PLAN
Table of Contents
1. Introduction:......................................................................................................................................3
2. Business Process Analysis:................................................................................................................3
2.1. Examining the business maturity of Woolworth:.......................................................................3
2.2. Techniques used in process analysis:.........................................................................................3
2.2.1. BPMN analysis:...................................................................................................................3
2.2.2. YAWL diagram:..................................................................................................................4
2.2.3. Swimlane diagrams:.............................................................................................................6
2.2.4. Potential challenges in applying process development tools:..............................................6
2.2.5. Identifying scopes for developments in the management of Woolworth:...........................7
2.2.6. Feasibility analysis to apply tools for process developments:.............................................8
3. Conclusion:........................................................................................................................................9
4. References:......................................................................................................................................10

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1. Introduction:
Business process analyze is the method to investigate methods for understanding processes.
It also helps in developing effectiveness and efficiency of their operations.
On the other hand, Woolworths Group Ltd is a popular organization having huge interest in
retail sector throughout the nation of Australia. Here, in this study, Woolworths is taken as the case
study, to investigate their business process analysis.
2. Business Process Analysis:
2.1. Examining the business maturity of Woolworth:
A notable element of the new strategy has regarded how the employees have been measures
as per the performances. Woolworth has leveraged distinct data resources for driving latest
competitive benefits and insights that have been unavailable to various other retailers. For
supporting the investments, Woolworth has developed a lean retail operating model. They have
expected to create more than 500 million dollars in expense reductions to face the future financial
years (Stark, 2015). They have possessed about 15 million regular clients and 500,000 online
customers and have been visiting more frequently than before. However, they have also been
receiving some of the necessities exclusively from them. They have been needed to get the trust of
customers. Moreover, they can regain sustainable sales momentum required to extend their lead.
2.2. Techniques used in process analysis:
2.2.1. BPMN analysis:
BPMN practitioners of Woolworths have employed various elements from some definitions.
This has included BPMN pools describing the lanes and overall organisations. BPMN lanes have

4BUSINESS PROCESS MANAGEMENT PLAN
Review request Calculate terms Prepare contract Send quote
Prepare special terms
Access risks
Customers
Risk analysis
Sales managers
Risk
s
been describing who has executed particular sets of activities. As these statements get valid, an in-
depth understanding is needed for producing process models of high-quality. This has been serving
as the proper foundation of the BPM initiative.
Figure 1: “BPMN analysis for Woolworth”
(Source: McKay, 2018)
2.2.2. YAWL diagram:
The following description has focused on the development and designing of event log
replayer of Woolworth. This has been for processes modelled using YAWL or Yet Another
Workflow Language. This has also included visualisation of different calculated performance

5BUSINESS PROCESS MANAGEMENT PLAN
Receiving
purchase
requisition
Raising
purchase
orders
Getting
approval
Making
decision Placing
order
Receive
goods
Get
Quotes
Select
suppliers
Modify
order
Cancel
order
metrics. Here the background to the approach is taken together with the process of purchase order
modelled in YAWL (Conger, 2015). This has been for illustrative purposes. An in-detailed
discussion of prototype deployment follows the design framework of YAWL process log replayer.
Figure 2: “YAWL diagram for Woolworth”
(Source: "YAWL and Clinical Workflow Modeling, Part III: A Group Workflow Example", 2018)

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Place order Finish
Receive order Cancel order
Check stock
In stock Deliver
Check
credit card
Process card
Customer
Sales
Stock
Finance Card valid?
No
No
Yes Yes
2.2.3. Swimlane diagrams:
The following Swim-Lane diagram has delineated the tasks in the business process of
Woolworth. This has provided accountability and clarity through putting process steps under vertical
or horizontal Swimlanes of specific employees, departments or workgroups. The following diagram
illustrates handoffs, communications and connections between those lanes and serving to
inefficiency, redundancy and wastes within the processes.
Figure 3: “Sales process of Woolworth through Swimlane Diagrams”
(Source: "What is a Swimlane Diagram? > Business Analyst Community & Resources | Modern
Analyst", 2018)
2.2.4. Potential challenges in applying process development tools:

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The business process management tools of Woolworth have been used to optimize measure
and automate business processes. However, there have been various misconceptions regarding BPM
tools used in business. As the advantages of utilizing BPM tools have been complicated to quantify,
this has been expressed more efficiently as per as security has been concerned (Vom Brocke, Petry
& Gonser, 2016). Here the first challenge has been that the current world has been undergoing
through a series of drastic technological and economic changes indicating risks getting higher. Next,
there has been a lack of assurance that the quick changing solutions have been complicated to adapt.
2.2.5. Identifying scopes for developments in the management of Woolworth:
The Lean retail model for Woolworth has been estimated to deliver more than 500 million
dollars of cost reduction improving all aspects of commitment to innovation, developed access and
service, lowering of prices and better convenience. Woolworth has been outlining strategies and in-
depth actions needed to gain developments over the upcoming three years. They have placed their
customers at the centre of what they have been doing. This would be helpful to upgrade their
operating model that must develop their client expectations. First of all their cost position and
efficiency must increase considering real dollar expenses in out in a low inflation scenario. Next,
investment at multi-faceted and flawless offers to customers has been there. Finally, there must be a
growth in market share and customers. The organisation’s investment in customer offer is estimated
to be funded through the present and essential focus over cost management under non-customer
facing operations (Sadgrove, 2016). Here the cost has been a primary driver, and Woolworth
investment must assure that they are not beaten over price. Besides, their customers have also been
expecting higher usage of technology and the latest offers for making their shopping enjoyable and
more comfortable.

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2.2.6. Feasibility analysis to apply tools for process developments:
Various process models for process developments have existed with feasibility studies. One
of the conventional approaches here is the PMBOK Guide. Different feasibility analysis is
demonstrated hereafter.
Technical feasibility During this the budgets and financial resources are determined.
Economic feasibility This has been one of the critical studies that have determined the benefits
and costs of the suggested system and compared to the budget. The
expense of the project has included software, hardware, implementation
and developments (Lientz & Rea, 2016). Here the cost and benefit
analysis is the most common process to find out the benefits that are
expected from the suggested systems and then they are compared to costs
as scheduled to spend on developing systems.
Operational feasibility As it is found that the project is technical and economically feasible, it is
needed o determine whether the system has been operating in the way in
which the users have required.
Social feasibility It is the determination of whether the project of Woolworth has been
acceptable. It has referred
Management
feasibility
As the management denies the project has been providing negligible
support, they analysis tend to view the project as a non-feasible one.
Legal support This is helpful to find out whether the project has been infringing on
various known acts.
Time feasibility This analyses whether the project of Woolworth has been deployed
totally under the stipulated time frame (Harmon, 2014).

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3. Conclusion:
The above study shows that processes have been changeable for Woolworths. Their mission
endures and should be gained through the above discussion. The report identifies those processes
without which their aims cannot be fulfilled. The activities with stakeholders as outlined above have
been useful to determine the most critical points and create solutions. This has been helpful to meet
the necessities, manage and mitigate different risks.

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4. References:
Conger, S. (2015). Six sigma and business process management. In Handbook on Business Process
Management 1 (pp. 127-146). Springer, Berlin, Heidelberg.
Harmon, P. (2014). Business process change. Morgan Kaufmann.
Lientz, B., & Rea, K. (2016). Breakthrough technology project management. Routledge.
McKay, V. (2018). What is Business Process Modeling Notation? (BPMN) | Analysis and Design |
FAQ. Retrieved from http://www.selectbs.com/analysis-and-design/what-is-business-
process-modeling-notation-bpmn
Sadgrove, K. (2016). The complete guide to business risk management. Routledge.
Stark, J. (2015). Product lifecycle management. In Product Lifecycle Management (Volume 1) (pp.
1-29). Springer, Cham.
Vom Brocke, J., Petry, M., & Gonser, T. (2016). Business process management. In A Handbook of
Business Transformation Management Methodology (pp. 137-172). Routledge.
What is a Swimlane Diagram? > Business Analyst Community & Resources | Modern Analyst.
(2018). Retrieved from
http://www.modernanalyst.com/Careers/InterviewQuestions/tabid/128/ID/1804/What-is-a-
Swimlane-Diagram.aspx
Woolworths Supermarkets - Woolworths Group. (2018). Retrieved from
https://www.woolworthsgroup.com.au/page/about-us/our-brands/supermarkets/Woolworths

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YAWL and Clinical Workflow Modeling, Part III: A Group Workflow Example. (2018). Retrieved
from https://www.ehrscience.com/2014/02/10/yawl-and-clinical-workflow-modeling-part-iii-
a-group-workflow-example/