Project Assessment of Energy Sector: Challenges and Solutions

This report provides a comprehensive project assessment of an energy sector case study, focusing on a Public-Private Partnership (PPP) organization. It begins with an executive summary, followed by an introduction that highlights the importance of knowledge audits in maintaining organizational sustainability. The report then delves into the business context, stakeholders, and processes, identifying key challenges such as lack of technical skills, uneven data storage, inadequate information tools, and poor communication channels. To address these issues, the report proposes a system based on ICT solutions, including fostering a knowledge culture, reengineering data storage, implementing digital libraries, and improving communication channels via tools like VoIP. The paper also includes a knowledge pyramid and concludes with post-implementation evaluation guidelines to ensure the success of the implemented tools and techniques. The recommendations emphasize the adoption of ICT to mitigate organizational challenges and provide significant benefits. The report is summarized with the policies that the employees needs to adhere post implementation of the recommended tools & techniques.

Running head: PROJECT ASSESSMENT OF ENERGY SECTOR
PROJECT ASSESSMENT OF ENERGY SECTOR
Name of the Student
Name of the University
Author Note

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Executive Summary:
Knowledge audit has emerged as one of the most prominent methods adopted by the
organisations because of the crucial role that information can play in the sustainability of the
organisation. Hence, the discussed report has followed a case study and depending upon it
has discussed the challenges that the subject of the case study face. Along with the challenges
adequate recommendations for the identified challenges have also been made which is
followed by the post implementation evaluation policy that will ensure leverage of the
system. The recommendations are mostly based on the ICT because it will ensure that the
system is reliable and offers other significant benefits while mitigating the identified
challenges. The repost has been summarised with the policies that the employees needs to
adhere post implementation of the recommended tools & techniques.

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Table of Contents
Introduction................................................................................................................................3
Business Context, Stakeholders & Processes.............................................................................3
Current Processes & Business Problem.....................................................................................5
Proposed System & Requirements.............................................................................................7
Figure 3: The data, information, knowledge, wisdom pyramid.........................................9
Post Implementation Evaluation Guidelines..............................................................................9
Conclusion................................................................................................................................11
References................................................................................................................................12

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Introduction
Information is one of the key resources of an organisation to maintain its
sustainability and hence, it should be cited adequate attention. One of the key processes that
assists in maintaining the organisational resources is the knowledge audit. KA (knowledge
audit) is the process by which an organisation structures the available data and identifies the
missing data (Taheri et al.2015). In other words, it is the process that attempts at identifying
the existing as well as the missing knowledge. The deemed audit process assists the
organisation in formulating strategies that can assist the organisation to move forward with
the stiff competition keeping the organisational processes intact (Gourova and Toteva 2014).
The discussed paper has its basis laid on a case study that cites the importance of the
knowledge audit in an energy sector. The organisation is a PPP (Public-private partnership)
based organisation that takes account of the expertise & experience of the both the industries
(public & private) to address the future challenges. The secondary objective of the discussed
partnership is to fulfil the agenda of the UK government to reduce the energy emission.
The case study has even focused on evaluating the core knowledge assets that are
crucial for the organisation and even cited adequate attention at identifying any gap &
bottlenecks that may be in existence. The discussed report will focus on the key aspects of the
case study and based on that will list the findings in the following sections along with
recommending potential remedies for the processes. The guideline for post implementation of
the discussed tools & techniques will also be discussed before concluding the paper.
Business Context, Stakeholders & Processes

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Figure 1: Mind Map
(Source: Created by Author)
Figure 2: Process Modelling

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(Source: Created by Author)
Current Processes & Business Problem
The discussed organisation suffers from some internal weaknesses that needs to be
mitigated to earn a more productivity organisational structure. The identified challenges have
been discussed as follows:
One of the most prominent challenge that the organisation is suffering from is the lack
of technical skills (Ragsdell et al 2014). The technical skills in any aspect of the organisation
can be considered to be very much important due to the fact that it majorly impact the overall
working of the organisation. The workers in this aspect should be involved into the training
schedule which would be directly helping them to achieve a greater standard of the working
and which a sound knowledge of the technology. The majority of the internal stakeholders of
the organisation are unskilled in the organisational operations & technological advancement
together. The organisation needs to mitigate the discussed threat as it is and can prove to be a
significant threat for the organisation that might sight adverse effect on its sustainability
(Nurse et al. 2014). Threats can come in various form but the main factor which should be
taken into consideration is how to mitigate the threat factors so that it does not force any type
of problem into the working of the organisation. In most of the cases it is seen that the threats
impact the overall working of the organisation and it directly provides an impact of the sector
of both internal and external working.
Another significant challenge in the knowledge management of the organisation is the
uneven storing of the data (Ragsdell et al 2014). The data of the organisation can be
considered to be very much important due to the fact that there are different concept which
are applicable to the concept. If by any means the data of the organisation are lost it can

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directly hamper the overall working of the organisation and it can be considered as a big loss
for the organisation. It is evident from the case study that some of the stakeholders use their
personal storage to safe keep the data rather than keeping them in the centralised server. The
deemed action by the stakeholders restricts the access of the data for the central
administration and along with multiple other challenges even hurdles in the strategic planning
of the organisation (Anwarul Islam and Ikeda 2014). The data should be stored in a manner
by which it can be directly be accessible to the user or the organisation when it is required
from their end. In most of the times it can be stated that the lack of knowledge between the
different sectors of the working can be considered to be crucial for the organisation. Training
should be provided in a proper manner which would be directly employing a desired standard
of working in the organisation.
The informational resources tools & techniques of the organisation are also
inadequately structured which is evident from the lack of user-friendly data search tool &
academic records that might assist the organisational stakeholders in enhancing their skills
(Ragsdell et al 2014). Additionally, the communication channel of the organisation is also
very vague and the communication route to convey a message for the stakeholders are
unclear.
As stated above the information of the organisation are not well-structured and hence,
it leads to complexity & challenge in obtaining a specific data in dire situations which halts
the organisational operation and other activities. Additionally, the lack of technical skill in
the organisation cites trouble in analysing the data will further sophisticate the use of
organisational data for enhancing the organisational productivity (Warkentin and Siponen
2015). Another notable fact that has been discussed above is the improper communication
channel, it affects the internal communication of the organisation but also cites adverse effect
on the communication process of the external stakeholders which can cite significant

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challenge to the organisation. The lack of information centralisation is even a significant
problem which promotes informal communication & limits the knowledge sharing among the
departments(Rached, Bahroun and Campagne 2016). It can have adverse effect in successful
completion of organisational projects and adversely affect the quality of organisational
offering.
Proposed System & Requirements
The discussed paper has cited some recommendations to mitigate the business
problems identified in the organisation and those solutions can prove to be of crucial benefit.
The recommended measure includes different tools & technologies that can assist the
organisation in mitigating the identified threats. The solutions are available in integrated form
through different organisational ICT tools. However, the solutions can also be implemented
manually to cope up with the organisational environment. The recommended measures have
been discussed in the following sections.
Knowledge Culture: the discussed paper has recommended development of the
knowledge culture. The recommended knowledge culture should be developed as such in
nature that it is capable of supporting the informal exchanges. The deemed methodology can
prove to be prominent because a knowledge culture is the domain that defines the beliefs,
behaviour & values of an organisation that are capable of offering effectiveness & efficiency
which in the process will offer competitive advantage & sustainability (Howell and Saye
2016).
Another potential recommendation that had been made in the discussed case study is
the reengineering of the data storage system. Data storage sector can be considered as very
much due to the fact that there are many issue which are majorly faced within the concept of
the data and how it would be directly be saved with the aspect of the different storage

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options. It is recommended that the organisation should develop a policy capable of
organising & cataloguing the systems that are responsible for maintaining the information of
the systems such as the shared drive. The deemed objective can be achieved by adopting a
policy or on contrary by adopting an Information system (IS) that is capable of adequately
storing the data(Mileva et al. 2017). If the organisation decided to adopt the IS such as the
Big Data Analytic tools than the system along with offering a proper data storage will also
offer the advantage of analysing the data that can assist the organisation in understanding the
perception of the customers.Understanding the perception of the customer will assist the
organisation to change its strategic plan to make it more suitable for them which will increase
the consumer base (Hashem et al. 2015). Hence, it can be stated that adoption of Information
Communication & Technology (ICT) will mitigate the organisational challenge while
providing significant other benefits.
The recommendations also suggest access to the academic journals 7 making the
individual base more transparent. The deemed method can also be achieved with assistance of
the ICT tools where the organisation can formulate a digital library (Lyman 2017). The
digital library will save physical space and is as well capable of fulfilling the organisational
needs. Additionally, adopting digital library will also provide the opportunity to enhance
understanding of the academic resources because it will be connected to the internet and can
be used to understand the non-skilled topics. The discussed measure will be of great
significance because as discussed above the stakeholders of the organisation lacks in
adequate skills. Other prominent benefits are also associated with the ICT tools & techniques
and hence, it is recommended that the organisation should cite adequate attention to ICT.
The communication channel would also improve on adoption of ICT tool such as
VoIP (Voice over Internet Protocol). It will offer the tools such as instant chat, email
services, verbal & video communication tools and several others (Wiley and Bugenhagen

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2017). Adopting the discussed technique will ensure that the communication within and
among the departments are comfortable, transparent and easy. It will save the organisation
time & effort along with a proper communication which is also one of the recommended
measures in the case study. The authors of the reviewed case study have also discussed a
knowledge pyramid which has been attached as follows.
Figure 3: The data, information, knowledge, wisdom pyramid
(Source: Ragsdell et al 2014)
Post Implementation Evaluation Guidelines
The process of adopting mitigating tools & techniques does not end at the
implementation of the tool or technique. Post implementation also the implemented tool &
technique needs attention to ensure that the implementation is successful and is citing
adequate results as expected (Galy and Sauceda 2014). To do so, the organisation need to put

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in place an evaluation guideline that monitors and defines the way of using the implemented
tools & techniques with adequate attention.
The first step would be to conduct a gap analysisto evaluate whether or not have the
implemented means achieved their goals and are there any gap left that needs to be fulfilled
(Arvidsson, Holmstrom and Lyytinen 2014). The deemed objective can be achieved by
measuring the performance of the employee and evaluating their satisfactory level. The
reason for taking consideration of the employees lay on the fact that the findings from the
case study were collected by interviewing the employees and hence, they would the most
suitable source to ensure its success.
The second step would be to measure the compatibility of the system with the
organisation’s structure and its mission, vision and objective (Ballou and Springer 2015). It
will ensure that the system is suitable for the organisation and can be used as a full-hand
service without worrying for any ethical challenges.
The final and most significant step is to produce a policy that would define guidelines
for the employees to use the system. The reason for stating it the most prominent step is
because it will ensure that the employees are satisfied with the system and makes proper use
of the system to enhance the organisational productivity. Additionally, it will also ensure that
the system is not being used to fulfil personal objectives and agendas by the organisational
employees. Hence, depending on the above discussed facts the following guidelines can be
included in the policy:
Be objectified:The deemed guideline states that the employee should only use the
implemented tools & techniques only for the objective that is defined for the system (van der
Weijden 2017). The system should not be used for personal purposes without permission
from the senior officials and only in dire situations.

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Look with hindsight:The employees should also ensure that they formulate a
perception about the system only after they have identified any error or significant benefit
(Eastburn and Boland 2015). If the employee feels that the system is not suitable for the
organisation or for their working method then, they should cite adequate evidence for the
made claims.
Be open:The above discussed point have discussed the perception of the employee
about the system and if they believe that the system can prove to be a sophisticated for the
organisation then they should be open about it. They should share their perception with the
senior officials (Arvidsson, Holmstrom and Lyytinene 2014).
Protected: The systems of different departments should only be accessed by the
employee of that department (Mettinen and Paavola 2014). Hence, the employee should not
use systems which they are not authorised to and should also not share their authentication
details with other internal stakeholders.
Other terms could also be included in the post implementation policy depending upon
the needs and nature of the organisation.
Conclusion
Hence, the report can be emphasised to state that the ICT can prove to be of
significant benefit for an organisation, if they have an adequate implementation & post-
implementation strategy in place. The identified challenges of the organisations can be
mitigated through manual processes as discussed in the case study however, adopting of ICT
would be a more advisable suggestion. The reason for stating the above made statement lays
on the fact that ICT while mitigating the challenges will also offer other significant benefit to
the organisation.