2017 Assessment 3: ICT Project Management Project Charter

This project charter outlines the development of an online ticketing system for BT&Sons' annual show, RALS. The project aims to replace the existing hand-operated system to improve customer experience, reduce workload, and increase revenue. The charter includes a detailed scope management plan, outlining in-scope and out-of-scope items, along with a list of required resources (people, technology, and facilities). It incorporates a work breakdown structure, milestone list, resource and cost allocation, and a Gantt chart for project scheduling. The document also addresses assumptions, conducts a risk analysis, and presents a quality management plan with verification and validation activities. Finally, it includes project closure and evaluation criteria, along with references.

Name of University
Assessment 3 ICT Project Management
Project Charter
Student’s Name
2017

Project Charter
INDEX
Part One......................................................................................................................................................... 2
Project Description:.................................................................................................................................... 2
Area of Impact:........................................................................................................................................... 2
Project value:.............................................................................................................................................. 3
Metrics & Time target:.................................................................................................................................3
Part Two......................................................................................................................................................... 3
Scope Management Plan........................................................................................................................... 3
List of Resources:....................................................................................................................................... 4
People.................................................................................................................................................... 4
Technology............................................................................................................................................. 4
Facilities.................................................................................................................................................. 4
Others..................................................................................................................................................... 4
Part Three....................................................................................................................................................... 5
Work Breakdown Structure.........................................................................................................................5
Milestone List.............................................................................................................................................. 7
Resource & Cost loaded to each Activity....................................................................................................8
Cash Flow Curve........................................................................................................................................ 9
Gantt chart................................................................................................................................................ 10
Part Four....................................................................................................................................................... 12
Assumptions............................................................................................................................................. 12
Risk Analysis............................................................................................................................................ 12
Part Five....................................................................................................................................................... 13
Quality Management Plan........................................................................................................................ 13
Verification Activity:.................................................................................................................................. 13
Validation Activity:.................................................................................................................................... 13
Part Six......................................................................................................................................................... 14
Project Closure & Project Evaluation........................................................................................................14
Appendix................................................................................................................................................... 14

Project Charter
References................................................................................................................................................... 16
Part One
Project Description:
A show is arranged by BT&Sons every year in November which they call RALS. In this show, they
display their agricultural and lifestyle equipment. They sell tickets for the show arranged. They
contribute the money they earn by selling tickets for the well-being of the native people to a trust
called ICV. The show lasts for three days. There the ticketing system is hand operated so many
problems occur, thus RALS decided to transform the hand-operated ticketing system to online
ticketing system. For this transformation, BT&Sons gave the project to Virtucon.
Area of Impact:
Rank 1 - Customer:
The customers who will visit show will be very happy and satisfied. This new system will help them
in the reservation of tickets before the show begins in November without standing in the queue
outside the ticket counter.
Rank 2 - Operational:
Majority of customers will reserve their tickets online due to this system so the workload can be
reduced.
Rank 3 – Finance:
RALS will get more money as more customers will attend the show.
Rank 4 – Strategy:
Globex will contribute more to ICV as more tickets will be sold and they will earn more.
Rank 5 – Social:
Since Globex will contribute more money to ICV it will become easier for them to show their
concerns for the society.

Project Charter
Project value:
Value 1 (Faster):
The workers who manage the ticket counter and the security gate will get relief as there will be no
crowd in the main gate and they will be able to do their work faster.
Value 2 (Do more):
Globex will be inspired to develop the show more by these good results.
Metrics & Time target:
Metrics Target
Fewer workers can fulfill the desires in the main gate and ticket counter During the show in November
Beginning of earning money before the beginning of the show Before the start of RALS
For the increase in income, contribution to ICV by 38% more After RALS show
Starting with revenue income before the beginning of the show in
November
Before the start of RALS
Part Two
Scope Management Plan
Define Scope (Khan, 2006):
The main target of this project is to develop a web-based computerized ticket reserving system to
permit those who visit the show to reserve their tickets online before the show begins in November.
This will decrease the workload on the workers in the main gate and ticket counter. The system will
be easily open to all devices.
Collect Requirements:
The personal identity proof for first time sign in, open to all devices, free from cyber-attack and a
scanner ID for identification of customers should be contained.
In-Scope:

Project Charter
A scanner ID tag for the customer’s identification proof should be there. It should be open to all
devices.
Out-of-Scope items/activities:
From upkeep of hardware to provide the support and usage need to be contained in this level.
Deliverables:
The stakeholder’s desires must be fulfilled with the delivery of an accurate, valid and project.
List of Resources:
People
Resource
Name
Notes (Value Based Management, 2016) Type Initials Max.
Units
Std. Rate Accrue
At
Executive
Sponsor
Responsible for the overall arrangement
of funds whenever required
Work ES 100% $225.00/hr Prorated
Project
Manager
Overall responsible for the completion of
project & coordinate with the internal
and external stakeholders
Work PM 100% $120.00/hr Prorated
Web
Developer
Develop the web page for booking
tickets
Work WD 100% $95.00/hr Prorated
Expert
Leader
Overall responsible for the technical
matters and implementation of the
program
Work EL 100% $105.00/hr Prorated
IT
Supporter
Design and Develop the system and
database
Work ITS 100% $85.00/hr Prorated
IT Security
Team
Design, develop and implement the
security features for the system
development
Work ITST 100% $70.00/hr Prorated
Executive
Stakehold
ers
Responsible for the overall coordination
of the stakeholders
Work ES 100% $80.00/hr Prorated
Vendor Design, Develop and Implement the
System & it’s hardware
Work VEN 100% $1,000.00/
hr
Prorated
Technology
Local Area Network System for connecting all the hardware
Facilities
Printing facility with Internet connectivity

Project Charter
Others
Provide training facility & travel
Part Three
Work Breakdown Structure (Hans, 2013)

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Milestone List (Thakur, 2011)

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Resource & Cost loaded to each Activity

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Cash Flow Curve

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Gantt chart (Smartsheet, 2017)