This report, prepared for the Queensland Health Payroll Program, analyzes project claims and damages related to the payroll system. It examines two key projects: a forward strategy for the payroll system and governance/decision-making. The report breaks down both projects, evaluating various elements like platform foundations, behavioral factors, and processes, routines, and means. Each element is assessed based on its impact on project claims and damages, with a focus on Knowledge, Skills, Abilities, and Experiences (KSAEs). The analysis covers technical, project management, business solution, and relational KSAEs. The report highlights the importance of joint governance, risk mitigation, communication, and behavioral aspects such as authentic leadership, trust, and a no-blame culture to minimize claims and damages. The document also explores the role of consensus decisions, learning, incentive arrangements, and transparency in project success. The report provides a detailed examination of factors influencing project outcomes and suggests strategies for improving project performance and reducing potential financial liabilities.
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