PPMP20011: Queensland Health Payroll Project Claims & Damages Report

This report, focused on the Queensland Health Payroll Program (PPMP20011), analyzes project claims and damages, providing a detailed examination of strategies to mitigate risks and reduce potential liabilities. The report identifies key subthemes and Knowledge, Skills, Abilities, and Experience (KSAE's) crucial for effective project negotiation, conflict resolution, and overall project success. It delves into critical elements such as platform foundation, joint governance structure, integrated risk mitigation strategies, joint communication strategies, co-location strategy, and behavioral factors like authentic leadership and trust-control balance. For each element, the report outlines the necessary technical, project management, business solution, and relational KSAEs to maximize effectiveness. The report highlights the importance of technical knowledge, project management skills, business acumen, and relational abilities in managing risks, ensuring stakeholder engagement, fostering innovation, and achieving project objectives, including effective communication and resource management. The report emphasizes the integrated approach required to successfully navigate the complexities of large-scale ICT projects, promoting a common, best-for-project mindset to ensure the project’s success.

PROJECT CLAIMS AND DAMAGES REPORT
NAME OF PROJECT
PPMP20011 Project Claims and
Damages Report
1 PROGRAM INFORMATION
Program Name: Queensland Health Payroll Program
Date: Date of the current Projects Negotiation and Conflict Report
Project Ownership: Area responsible for the project
Prepared by: Name and project position
Distribution List: List of those receiving the report
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2 PROJECT 1: FORWARD STRATEGY FOR PAYROLL SYSTEM
The preferred form of procurement as an outcome from the negotiation process for Project 1 proposed
in the PPMP20011 Projects Negotiation and Conflict Report was…
The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized
in the following tables.
2.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE: Technical knwledge about software and IT issues are
highly essential in negotiating projects of this nature in order to
effectively manage risks. Project 1 needs high level and practical
technical skills in order to know what to ask during the negotiations
Project Management KSAE: One needs to have technical skills inn
project mangement in order to effectively plan, manage risks, make the
right decisions at te righ time, manage stakholders, budget effectively,
and control quality and scope in order to meet the software project
objectives and deliverables: further, one will be working with teas in
which technical as well as soft project management skills are essential
considering the nature of the project
Business Solution KSAE: Having medium to high KSAE in business
solutions are essential in dealing with this project to justify its benefits
and to help manage political concerns
Relational KSAE: Working wth teams is about relations; relational
KSAE’s are essential in handling the project because it will help with
deveoping interpersonal rlationships and deal with the politics inherent in
suc a project; relational KSAE’s are alo useful in enhancing effectiv
leadership, negotiation, conflict resolution, and reaching consensus on
issues
2. Joint Governance
structure
Technical KSAE: Medium to high level technical KSAE necessary in
order to understand the roles and responsibilities of each party in the
project; soft skills ar not very important in this aspect but knowledge of
how the governance structure works are essential
Project Management KSAE: High level Pm KSAE needed in order to
undrstand how to deal with stakeholders in terms of communication,
know the impact and influence of all stakeholders,: knowledge of
dependencies and tasks, the schedule, and project scope management are
essentila, as are skills needed to manage and deal with teams, manage
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risks, and ensure full recovery of project plan whenver progress is anot
achieved according to project plan
Business Solution KSAE: High level business KSAE required in such a
project in ordert to better understand the needs of the user (business
needs) and for effective decision making and dfining the scope of the IT
project. Tacit knowledge of business apects is needed, along with explicit
political skills in the business perspectives of such a project
Relational KSAE: High relational KSAE needed in order to know how to
interact and build the necessary relationships that ensure the project is
undertaken on the basis of ethics, understanding of responsibilities and
roles, trust, leadership, and to fster innovation. Maintaining ggod
relations will ensure openness and commitment by stakeholders
3. Integrated Risk
Mitigation Strategy
Technical KSAE: High technial KSA necessary to know the entire risk
management process. Technical skills critical in knowing risks, their
impacts and probabailitis, as well as the effects of the risk should it occur;
with this knowedge, effective mitigation measures can be developed as
well as contingency measurs to reduce or effectively manag the risk
profile
Project Management KSAE: High PM KSAE essential in knowing how
risks impact project execution and the importance of effective risk
management strategies. The right PM skills will ensure high vision and
know how to work with teams in making the best decisions in lieu or
risks and risk management
Business Solution KSAE: High level KSAE needed to understand how
the mitgation strategies will help in achieving the businesss requirements
of the project in such a large scale ICT project; it will helpensure the
business requirements for the system are met
Relational KSAE: High level relational KSAE necessary to work
seamlessly and effectively with teams to ensure one is able to retain
stable emotional balance when daling with teams to develop and
implement mitigation strateges against risks
4. Joint
Communication
Strategy
Technical KSAE: Medium level technical KSAE needed to understand
the most effectve communicatio channels to use and how to formulate
communication for managing risks, communicating change, or state a
position
Project Management KSAE: High level Pm KSAE required in order to
understand the need for communication, how to communicate, and with
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whom to communicate in such an ICT project and to define special
project management features gven the scale of the project. Skills needed
throughout the project life cycle
Business Solution KSAE: Medium to high level business solution KSAE
are adequate in dealing with the communication issues of the project in
relation to business solutions; skill needed to effectovely communicate
business needs of client
Relational KSAE: High level KSAE needed in ord to communicate
effectively; communcation must be effective to achiee the desired
outcome. Mainating cordial relations with all stakeholders based on trust,
unity of purpose, and leadership is essential in ensuring the project
objectives are communicated effectively
5. Co-location
Strategy
Technical KSAE: Mediu to high technical skills needed to know what
resources are necessary for the project and ensure issues can be quickly
discussed and acted upon; the skills are needed to enhance productivity
Project Management KSAE: High level PM KSAE essential to ensure
seamless cooperation and collaboration among team members and to
enhance team productivity and create a unity of purpose in delivering the
ICT project; it will nsure resources are efficiently managed and costs
reduced, while time is not wasted tryng to get teams together
Business Solution KSAE: Medium level required in terms of tacit
business skills, political skills, and how to manag rsource to enhance the
attainment of th business requirements of the project
Relational KSAE: High level relational KSAE necessary to manage
complexity and motivate and lad teams to ensure maximized use of
rsources, and reduced wastages. Getting people to rspond quickly to
issues, such as holding quik meetings requires effective interpersonal and
relational skills when trying to maxmize resourc use efficiency
2.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
6. Authentic
Leadership
Technical KSAE: Medium to high level KSAE needed in order to
understand th various typs of leadrship skills and styles and how to use
them in given situations
Project Management KSAE: High level PM KSAE needed to integrate
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technical skills and leadership skills; effective and authentic leadership
crucila for the success of projects, especially complex ones like the QLD
health payroll IT project
Business Solution KSAE: High KSAE necessary to ensure the business
requirements are given priority; leaders must make decisions that ensure
business perspectives remain the top priotity and must shou authentic
leadership KSAE to inspire people towards attaining the ICT project
business objectives
Relational KSAE: High KSAE required because leadership is about
building relationships and inspiring and motivating peope to act in a
certain way. High level KSAE will ensure the teams and people trust and
respect the leader, key attributes for leaders to be effective
7. Trust-Control
Balance
Technical KSAE: High level KSAE essential to know what constitutes
control and what constitutes balance and how much of each to use
depending on the situation at hand; these are essential in nsuring balance
is maintained and to know whn rebalancing is needed when one aspect
overrides the other in respect to the situation
Project Management KSAE: Very high level PM KSAE essential in
ensuring understanding of the process perspective in relation to effective
management of the project; project management requires retention of
control in certain aspects and earning trust in order to be an effective
leader and project advocate; balancing te two perspectives is crucial to
successful ICT projet planning and execution
Business Solution KSAE: Low to medum KSAE needed to ensure
stakeholders are able to meet business rquirements for the project
Relational KSAE: High level KSAE required in developing relations
especially to earn the trust of teams and creat openness and trust while
ensuring stakholders have trust when an entity exercises control over a
situation. The effectiveness of the two perspectives require high level
balancing
8. Commitment to be
Innovative
Technical KSAE: High level KSAE necessary to understand the problem
being solved and what kinds of innovative ideas will nsure the
objectivesa are met
Project Management KSAE: High level PM KSAE needed to understand
the dependencies of tasks in the project: effective project management is
about innovativness in dealing with inevitable issues while undertaking
projects, such as scope change, conflict, and meeting th ICT project
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objectives
Business Solution KSAE: High level KSAE needed to understand the
business requirements and to know the types of innovations are necessary
to tackle problems relatd to the business perspectives of the ICT project
from the client’s point of view are not being achieved
Relational KSAE: High level KSAE necessary to get tams to work
together and build trust and confidnce in resolving ICT project issues and
challenges
9. Common best-for-
project Mindset
and Culture
Technical KSAE: medium level KSAE are adequate; tacit technical skills
necessary because this aspect of a project is more about soft people skills
Project Management KSAE: Medum to high level PM KSAE ncessary to
get teams to adopt a project orinted mindset when dealing with the
cjallenges of undertaking such a large scale ICT project
Business Solution KSAE: High level KSAE needed, with the right tacit,
explicit, and political skills to create a mindset that will ensure the
business objectives of the project are met
Relational KSAE: High level KSAE essential in getting teams and
takeholders to have a common purpose in committing to achieving the
project objectives and take positions that are benefcial to achieving the
goals of the project.
10. No-blame Culture Technical KSAE: Low to medium KSAE required when it comes to
mitigate and manage risks
Project Management KSAE: High level KSAE required with regard to
project planning, especially for managing risks so that the project dos not
fail and all objectives are met within stated constraints
Business Solution KSAE: Low level KSAE required; although a working
knowedge necessary to ensure the attainment of the business
requirements of the project
Relational KSAE: High level KSAE needed to get teams to work
cohesively and ensure that rather than blame games, everybody seeks
solution to achieve common objectives. Leadership and communication
skills necessary
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2.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE: High level KSAE needed to understand the technical
aspects of the project and its deliverables in order to make informed
decisions
Project Management KSAE: High level KSAE required; this is because
one of the principles of effective project mangement is unity of purpose
and consensus among stakeholders in issues such as scope change and
management, risk management, and developing the project schedule and
work packages
Business Solution KSAE: High level KSAE needed because the business
requirements fulfillment requires consensus to be built among the key
stakeholders
Relational KSAE: High level KSAE necessary to get teams to agree, and
allow different points of view and evaluate all possible angles to issues so
as to reach a win-win situation; leadership and political skills needed in
this situation
12. Learning and
Continuous
Improvement
Technical KSAE: High level KSAE needed; this is because a good
technical understanding of the ICT system (the payroll system) will help
identify opportunities and determine areas where improvements are
needed
Project Management KSAE: High level KSAE needed especially in the
context of organizational project management in which efficiency and
continuous improvements are key pillars; the high level PM KSAE will
help inculcate the culture of continuous improvemnts and learning from
undertaking the project
Business Solution KSAE: High level KSAE needed to gauge whether the
desired business objectives are being met with the developed and
implement payroll system
Relational KSAE: High level KSAE required to get teams to adopt a
culture of learning from their mistakes and continuously make
improvements to systems and processes, as well as the functionality of
the end product: effective leadership and motivatonal skills needed
13. Incentive Technical KSAE: Low to medum KSAE needed to motivate teams and
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Arrangements people; low level tacit and explicit skills required
Project Management KSAE: High level KSAE needed; the tacit
knowledge on how to keep teams focused and motivated even when
things sem to be going wrong; soft leadership skills highly nevessary
Business Solution KSAE: Low to medium level KSAE required in this
aspect
Relational KSAE: High level KSAE necessary to keep teams and people
motivated; incentives do not have to be just financial; motivation can act
as an ncentive and this requres charismatic leadership skills
14. Pragmatic
Learning-in-Action
Technical KSAE: High level KSAE needed so as to enable team
members and users of th system larn from a practical perspective; tacit
and explicit skills needed
Project Management KSAE: High level KSAE needed to ensure the
project execution and delivered product can perform what is required in
real life and enhance continuous improvement in projects
Business Solution KSAE: High level KSAE skills needed to ensure users
and other stakeholders are able to relate between the theoretical aspects
of the ICT system and its practical use in the real world and establish
areas where improvements can be made
Relational KSAE: Low to medium level KSAE necessary because
learning form an experientail point of view dos not require emotional
input
15. Transparency Technical KSAE: Low to medium KSAE needed to ensure transparency
in the project, although working knowledge of transparency principles
and their importance is necessary
Project Management KSAE: High KSAE levels needed especially with
regard to accurate reporting so as to give the correct picture of progress
and achievements; this will enable the right and suitable decisions to be
made
Business Solution KSAE: Low to mdium level KSAE needed to maintain
progress and achievement of objectives
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Relational KSAE: High level KSAE required to show the necessary
leadership to ensure transaparency and ethics in all aspects related to the
project and ensure political aspects are handled appropriately
16. Mutual
Dependence and
Accountability
Technical KSAE: Low to medium level tacit skills and working
knowledge needed as this is more of an ethical issues
Project Management KSAE: High level KSAE necessary for ensuring
accountability in resource utilization while undertaking the project
Business Solution KSAE: High level KSAE necessary to understand the
business requirememnts and the interdependency of disparate teams and
systems in ensuring the business requirements are met
Relational KSAE: High level KSAE required so that accountability and
interdependence is inculacated into project execution and delivery
3 PROJECT 2: GOVERNANCE AND DECISION-MAKING
The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed
in the PPMP20011 Projects Negotiation and Conflict Report was…
The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized
in the following tables.
3.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE: Medium KSAE necessary, as well as working
knowledge of the relevant dynamics in helping understand the business
context for undertaking the project
Project Management KSAE: High level KSAE is required to motivate
teams and let them understand the project management dimension in the
ovrall success of the project
Business Solution KSAE: High level KSAE is necessary to ensure the
business requirements context is impressed upon the stakeholders
Relational KSAE: High level KSAE needed in the context of tacit and
implicit knowledge and skills in motivating people, handling political
concer, and effective and impactful leadership
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2. Joint Governance
structure
Technical KSAE: High level KSAE necessary so as to understand the
interrelationships between tams and and how to ensure roles and
responsibilities are well defined
Project Management KSAE: Highe level KSAE necessary to understand
the interrelatnships among teams and manage stakeholders effectively
Business Solution KSAE: Medium KSAE necessary; a working
knowledge is sufficient in ensuring the business requirments for the
project are properly catered to
Relational KSAE: Highe level KSAE needed to establish good working
relations with project stakeholders, as well as deal with political concerns
and ensure collaboration and unity of purpose
3. Integrated Risk
Mitigation Strategy
Technical KSAE: High level KSAE needed to understand the technical
aspects of the project and its deliverables in order to make informed
decisions
Project Management KSAE: High level KSAE required; this is because
one of the principles of effective project mangement is unity of purpose
and consensus among stakeholders in issues such as scope change and
management, risk management, and developing the project schedule and
work packages
Business Solution KSAE: High level KSAE needed because the business
requirements fulfillment requires consensus to be built among the key
stakeholders
Relational KSAE: High level KSAE necessary to get teams to agree, and
allow different points of view and evaluate all possible angles to issues so
as to reach a wn-win situation; leadership and political skills needed in
this situation
4. Joint
Communication
Strategy
Technical KSAE: High level KSAE expected to comprehend the
specialized parts of the undertaking and its expectations keeping in mind
the end goal to settle on educated choices
Project Management KSAE: High level KSAE required; this is on the
grounds that one of the standards of powerful undertaking mangement is
solidarity of reason and agreement among partners in issues, for example,
scope change and administration, hazard administration, and building up
the task timetable and work bundles
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Business Solution KSAE: High level KSAE required in light of the fact
that the business prerequisites satisfaction expects agreement to be
worked among the key partners
Relational KSAE: High level KSAE important to motivate groups to
concur, and permit diverse perspectives and assess every single
conceivable edge to issues in order to come to a wn-win circumstance;
administration and political aptitudes required in this circumstance
5. Co-location
Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
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6. Authentic
Leadership
Technical KSAE: Medium level technical KSAE needed to understand
the most effectve communicatio channels to use and how to formulate
communication for managing risks, communicating change, or state a
position
Project Management KSAE: High level Pm KSAE required in order to
understand the need for communication, how to communicate, and with
whom to communicate in such an ICT project and to define special
project management features gven the scale of the project. Skills needed
throughout the project life cycle
Business Solution KSAE: Medium to high level business solution KSAE
are adequate in dealing with the communication issues of the project in
relation to business solutions; skill needed to effectovely communicate
business needs of client
Relational KSAE: High level KSAE needed in ord to communicate
effectively; communcation must be effective to achiee the desired
outcome. Mainating cordial relations with all stakeholders based on trust,
unity of purpose, and leadership is essential in ensuring the project
objectives are communicated effectively
7. Trust-Control
Balance
Technical KSAE: Medium level specialized KSAE expected to
comprehend the most effectve communicatio channels to utilize and how
to define correspondence for overseeing dangers, conveying change, or
express a position
Project Management KSAE: High level Pm KSAE required keeping in
mind the end goal to comprehend the requirement for correspondence,
how to convey, and with whom to impart in such an ICT venture and to
characterize unique undertaking administration highlights gven the size
of the task. Abilities required all through the undertaking life cycle
Business Solution KSAE: Medium to abnormal state business
arrangement KSAE are sufficient in managing the correspondence issues
of the venture in connection to business arrangements; ability expected to
effectovely convey business needs of customer
Relational KSAE: High level KSAE required in ord to convey
successfully; communcation must be viable to achiee the coveted result.
Mainating cheerful relations with all partners in view of put stock in,
solidarity of reason, and initiative is basic in guaranteeing the venture
goals are imparted adequately
8. Commitment to be
Innovative
Technical KSAE: High level KSAE important to comprehend the issue
being understood and what sorts of inventive thoughts will nsure the
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