Project Management: Communication Strategies and Performance

This project management assignment delves into the critical role of communication in project development and its impact on project performance. It examines the use of various communication tools, including verbal and non-verbal methods, to improve information flow and decision-making capabilities within project teams. The analysis emphasizes the importance of stakeholder engagement and the development of effective communication plans to ensure clarity and understanding among all parties involved. The assignment also explores the significance of non-verbal communication, such as body language and facial expressions, in conveying messages and maintaining confidentiality, and the strategies for managing communication to enhance project efficiency and success. The paper also provides insights on how to develop effective communication plans, including identifying the sender, the message, the communication procedures, the timing, and the receiver to facilitate information flow. The project uses case studies to highlight the importance of communication in project success and failure.

Project Management

Contents
Question 1:.................................................................................................................................2
Question 2:.................................................................................................................................2
Question 3:.................................................................................................................................3
References:.................................................................................................................................4

Question 1:
The performance of the project development program depends on the successful
implementation of the communication tools and procedures which should be laid down in
managing the project complexities. The real issues of the project which exists with the
internal and external team members can be effectively resolved by managing the
communication process through the effective utilization of the communication tools such as
round table discussion, face to face interactions, emails, and telephonic conversation (Halls,
2012). The articulation of the stakeholder engagement program and the clear vision of project
scope, goal, and mission helps in improving the performance of the project. The technology
advancement in the communication process helps in improving the flow information and
decision making capabilities of the project manager. The delivery of the project can be
effectively managed within the given period of time and complexities. The poor
communication between the working parties of the project will results in the failure of the
project due to improper flow of information and required data for managing the quality of the
task and activities undertaken. The study of the case studies helps in analysing the impact of
communication on improving the performance of the business units (Lindh, 2012). The
following diagram shows that the study of cases helps in analysing the cause of project
failure and success. From the analysis we can find out that only one of the project fails due to
the poor communication tools and technologies used in the enterprise.

Question 2:
The efficiency and effectiveness of the project depends upon the articulation of the verbal and
non-verbal communication tools for the successful development of the project. The emphasis
should be given on the communication procedures for transmitting the messages in an
effective manner so that it can easily understood by the receiver in the similar format as send
by the sender. 55% of the messages can be retrieved by the non-verbal communication i.e
through the body language of the sender. The tone of the voice and facial expression had a
greater impact on the message delivery system. The verbal communication is comprised of
only 7% of the message transmission (Rajkumar and Sivasankari, 2010). The consistency in
presenting the messages with the non-verbal communication have a greater impact on the
performance of the stakeholders and in turn project. The project can be successfully
completed by having clear and concise communication between the stakeholders. The impact
of the non-verbal communication practices stays much longer period of time than the verbal
communication. The efficiency of the non-verbal and verbal communication is affected by
the stress level and distraction among the working employees. The success of the project
depends on the level of security used in preserving the confidentiality of the information. The
confidentiality and integrity of the business information can be effectively secured by using
the non-verbal communication because it is difficult by the hackers to retrieve the

information through the facial expressions and other body language gestures (Anantmula,
2008).
Question 3:
The elimination of thee stakeholder is the pre-requisite of the communication process so that
the confidentiality and integrity of the information can be effectively maintained. The
efficiency of the project can be improved by developing the effective communication plan
which gives the clear description of the following?
 Who: Means sender of the information
 What: Means the information and the document which has to be send
 How: Means the communication procedures which are used for sending the messages
 When: Means the time period at which the information has to be delivered to the
receiver
 Whom: Means the identification of the receiver who is going to receive the
information.
The systematic analysis of the information flow helps in preserving the confidentiality of the
information be delivering the right information to the right person at right time. It is
recommended to the project manager to keep a clear understanding of the project
requirement, vision, and scope. The communication process should be developed for the
transmission of information from sender and receiver (Otieno, 2014). The correct medium
should be chosen for delivering the information. The focus should be given on managing the
flow of information through the verbal and non-verbal communication so that the receiver
should understand the information clearly in the right format. The message should be simple
so that it could not be misinterpreted by the third party and increases the effectiveness of the
project delivery process.
References:
Anantmula, V. (2008).”The role of technology in project manager performance model”.
International journal of project management, 39(1) 1st ed. [ebook]. Retrieved from
https://www.pmi.org/learning/library/technology-project-manager-performance-
model-5586

Halls, N. (2012). Project Management recent development and research opportunities.
International journal of system science and system engineering, 21(2), pp.129-143.
1st ed. [ebook]. Retrieved from https://link.springer.com/article/10.1007/s11518-012-
5190-5
Lindh, C. (2012). How does information technology impact on business relationships? The
need for personal meetings. 1st ed. [ebook]. Retireved from
https://www.impgroup.org/uploads/papers/6732.pdf
Otieno, F. (2014). The role of monitoring and evaluation in projects. 1st ed. [ebook].
Retrieved from: https://www.irbnet.de/daten/iconda/CIB8942.pdf
Rajkumar and Sivasankari. (2010). “Art of communication in project management”.
International conference on future of project management. Retrieved from
https://www.pmi.org/learning/library/effective-communication-better-project-
management-6480