Project Management Case Study: E-banking Impact on Commonwealth Bank

This project management case study analyzes the impact of E-banking on the Commonwealth Bank. The study begins with an introduction highlighting the bank's focus on technological advancements to meet customer needs, specifically the implementation of E-banking. The problem statement identifies a gap in research regarding the performance impact of E-banking on the Commonwealth Bank. The research objectives aim to evaluate the impacts of E-banking, raise awareness in the banking sector, and compare variables over a three-year period. The project justifies its significance by addressing the limited existing research on the topic and its potential to provide valuable insights for the banking sector and policy makers. The conceptual framework explores the E-banking system, its impact on efficiency and growth, and the development of hypotheses. The methodology outlines the research approach, data sources, and analysis methods. The study also includes a Gantt chart, project budget, and technical details to organize the research process. The project is expected to provide an analytical framework, recommendations, and serve as an academic resource for the identified problem, with the potential to benefit end-users and policy makers by providing guidelines on the use of E-banking systems and how to improve their operations within the banking sector.

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Running head: PROJECT MANAGEMENT
CASE STUDY ON COMMONWEALTH BANK ON THE IMPACT OF E-BANKING
ON THE BANKING SECTOR
Name
Institution
Author’s Note

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Table of Contents
SECTION I......................................................................................................................................3
INTRODUCTION...........................................................................................................................3
PROBLEM STATEMENT..............................................................................................................4
RESEARCH OBJECTIVES AND QUESTIONS...........................................................................5
JUSTIFICATION FOR THE PROJECT.........................................................................................6
EXPECTED RESEARCH OUTPUT..............................................................................................7
SECTION II.....................................................................................................................................8
THE CONCEPTUAL FRAMEWORK AND THE DEVELOPMENT OF THE HYPOTHESIS..8
The E-banking system.................................................................................................................8
Impact of E-banking....................................................................................................................8
Development of hypothesis...........................................................................................................10
METHODOLOGY........................................................................................................................12
Approach of the research and data sources................................................................................12
Data analysis methods...................................................................................................................13
CHAPTER III................................................................................................................................14
ORGANIZATION OF THE STUDY............................................................................................14
GANTT CHART...........................................................................................................................15
PROJEECT BUDGET AND BUDGET JUSTIFICATION..........................................................16
TECHNICAL PART.....................................................................................................................17
REFERENCES..............................................................................................................................19

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SECTION I
INTRODUCTION
For a very long time now, banks have been able to play one of the most essential roles in
this modern society most so when it comes to dealing with quite a number of issues that are
attached to finance. Commonwealth bank being among the most recognized financial
institutions, has been working so hard to meet the needs of all its customers and as a result of
this, the entire institution has been looking forward to appropriately implement different types of
advanced strategies that are capable of scaling up its relationship with that of the potential
customers known to be located in different places (Amin, 206). One of the major dreams of
common wealth bank is to provide all its customers with one of the best conducive
environmental conditions when it comes to gaining access to quite a number of financial services
irrespective of the distance of separation that exists between hem and the banking institutions. In
most cases, the bank has been able to put much focus in different issues that are much concerned
with the use of modern technologies to carry out their operations (Chelimsky 2009).
. Perhaps this is because most of the technologies are more efficient are also known to
have the capability of making work to be much more efficient. Currently, the use of E-banking is
a form of technology that has emerged to be a talk of the day in almost all banking institutions
with commonwealth bank being among the major bank across different national and international
boundaries that has been able to fully focus on the implementation of this form of banking
system within its boundaries (Ayo, Oni, Adewoye & Eweoya, 2016). Earlier on, most of the
banking institutions including common wealth used to operate without the use of the E-banking

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system in their boundaries, as soon as the importance of this system started to gain popularity
across different intuitions, there was the need to adequately implement it in order to attain certain
set of objectives within a given time period thus making sure that the needs of all the customers
are well addressed without them raising any unnecessary complaints that are not likely to lead
towards the emergence of any development factors. In relation to the implementation of the E-
banking within the common wealth bank, the system is known to be having quite a number of
impacts to the entire banking institution in quite a number of ways. The use of E-banking system
critically involves the utilization of quite a number of parameters in order to make sure that the
financial needs of each and every customer who is attached to the bank are well catered for
according to all the rules and regulations of the entire banking institution. The impact that the E-
banking system has been able to direct towards the side of the common wealth bank is a
condition that has led to the emergence of a lot of questions originating from the side of
customers most so the ones who have been able to bank with the institution for quite a long time
now. Making sure that E-banking emerges as a success within any given organization will
always require a perfect consideration of quite a number of ethical issues since they are the ones
that are capable of coming up with advanced forms of guidelines regarding how different
techniques and operations should always be implemented. Moreover, the leaders who are found
within different financial institutions also play a role in determining how their respective
organizations are capable of benefiting right from the implementation of different E-banking
parameters where this can only be obtained by putting much focus on good leadership strategies
that will be more advantageous when handling different situations (Laukkanen, 2016).

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PROBLEM STATEMENT
E-banking is known to be among the most fundamental approaches that is majorly meant
to solve various financial problems across different financial institutions through the use of quite
a number of innovative techniques that are capable of considering the needs of all the customers.
According to statistics, quite a number of research activities have been carried out in relation to
the E-banking systems. Despite all of them, there is no single one that has been able to show how
investing on the E-banking system is capable of scaling up high level performance within the
common wealth bank. As a result of this, the entire project therefore aims towards coming up
with a wide range of research that will be able to determine various impacts that are likely to
emerge as a result of the implementation of the E-banking system within the boundaries of
Common Wealth bank.
RESEARCH OBJECTIVES AND QUESTIONS
The aim of this research is to find out the impact of implementing the E-banking system
on the performance of the Commonwealth bank. The whole research will therefore be able to put
much focus on the banking service sector thus providing different types of analysis that will
strongly rely on a three year period together with the comparison of different types of variables.
The entire research is geared towards attaining different types of objectives that will
provide one of the most favorable conditions to make sure that the desired results are attained
within the correct time frame without involving any delay related conditions. The following are
some of the objectives;
(1) Evaluation of different types of impacts of E-banking within the commonwealth

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(2) Creating awareness across the banking service sector regarding how this E-banking
system can be managed to obtain an appropriate results
(3) Carry out a comparison of various variables that are known to be existing within the
baking sector
(1) What are some of the impacts that E-banking has been able to bring within the
boundaries of E-banking?
(2) What strategies have always been implemented by commonwealth bank to ensure that
the E-banking system is capable of working according to the expectations of the
management?
(3) What are the customers perceptions regarding the implementation of the E-banking
within the baking institution?
JUSTIFICATION FOR THE PROJECT
In relation to some of the conditions that were encountered during the study, there was a very
limited study on the impacts of E-banking within the commonwealth bank, Different studies that
are available are trying to put much focus on the banking sector and their output is majorly
directed towards issues dealing with employee management within the banking institutions. As a
result of this, there is a gap that is known to exist within the literature review about whether the
implementation is E-banking is advantageous to the commonwealth banking institution or not.
This therefore emerges as the major rationale that is found to be existing behind this study
(Leonardi et al., 2016). The entire research is therefore essential for further study in order to
allow an advanced analysis to be carried out thus making sure that the gaps in the research are
well analyzed and appropriate recommendations also implemented at the same time in order to

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foster a forward movement across the entire banking institution. Moreover, the research is also
essential for further study to make sure that some of the loopholes that exist in the whole banking
industry are well highlighted thus making it much easier to come up with appropriate precautions
on how best the future occurrence of the loopholes can always be prevented (Tan & Leby Lau,
2016). All the aforementioned research questions within the proposal will be adequately
answered in relation to all the collected data, findings together with analysis that will be
appropriately carried out with respect to the entire topic of study. All the research outputs that
are capable of emerging from the entire study will be strictly viewed as an essential academic
work for the entire problem that has been connected with the research proposal (Susanto &
Chang, 2016). The entire research is known to be having the potential benefiting all the end users
by providing them with a vast range of information that they can utilize appropriately for their
intellectual capabilities in order to solve most of the problems that are known to be existing
within the surrounding environments. On the other hand, the policy makers are also capable of
benefiting from this research since they will be able to obtain one of the most appropriate
guidelines on most of the issues dealing with the E-banking systems thus providing one of the
easiest opportunities to come up with different policies that will be able to govern the entire
baking sector and how it should be able to utilize the E-banking system without going against
what is required by the law.
EXPECTED RESEARCH OUTPUT
The outcome attached to this study will be able to provide an analytical framework for
investigating some of the impacts that are likely to emerge as a result of E-banking within the
boundaries of commonwealth bank. Moreover, the research is also expected to come up with a
reliable combination of various types of recommendations that can be used in the scaling up of

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the performance of quite a number of banking institutions. All the aforementioned research
objectives and questions within the proposal with are responded to in relation to the data
collections, findings together with several other forms of analysis that will all be carried out for
the same purpose. All the research outputs will be taken to be important academic materials for
the entire problem that has been identified for the entire research proposal/.
SECTION II
THE CONCEPTUAL FRAMEWORK AND THE DEVELOPMENT OF THE
HYPOTHESIS
The E-banking system
The term internet banking that is commonly referred to as the internet banking plays an essential
role of being among the major parts that is filly attached to the E-financing sector. In other
words, internet banking is a condition that clearly refers to the deployment over the internet
platform that is known to be dealing with both the retail and wholesale banking services.
Moreover, E-banking is known to be using the web browser that is majorly meant for the user
interface, there is also the internet platform that is meant for data transfer and software download
(Rodrigues, Oliveira & Costa, 2016). Interestingly, it is known to have a potential of scaling
down the entire maintenance cost. For different types of individuals, the use of E-banking is
capable of providing the current information together with the access to different banking
services that are likely to be received 24hours a day. Some of the primary services that are
capable of being obtained from the E-banking system major include; the transfer of money that is
capable of taking place among the accounts of a given personality, checking of account balances
together with the payment of various bills.

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Impact of E-banking
The use of E-banking is known to have the potentiality of triggering the emergence of
quite a number of impacts most so within the banking institutions where it is commonly
implemented. The use of electronic banking within the boundaries of a given institution is known
to have the capability of improving the efficiency of the banks when it comes to the provision of
a wide variety of services to different customers irrespective of their distance of separation
(Sinha & Mukherjee, 2016). Moreover, it is also capable of greatly scaling up the growth of the
entire banking industry and also gone as far as enhancing the relationship that exists between
various customers who are known to be attached to the banking institutions. On the other,
electronic banking is also known to be capable of providing one of the best opportunities to most
of the banking institutions for them to be able to adequately address their level of customer
satisfaction thus increasing the bonds that exists between them and their potential customers.
The use of electronic banking services have proved to be very convenient where most of
them have been able to bring a wide variety of banking services right at the doorstep of the
customers, this is condition that has greatly reduced the high population of customers who used
to line up in the banking institutions with a major aim of looking for different banking services
that would be beneficial to them. Right now most of the customers don’t have to derive that long
distance to look for banking services in their respective banking institutions but instead, they just
have to rely on the modern technology in order to gain access to the banking services within the
minimum time possible (Tarhini, El-Masri, Ali & Serrano, 2016). At the same time, different
banking institutions have been able to totally reduce the customer long wait through the use of
the electronic banking system and due to this; the institutions have made an extra step to improve
on their labor intensive information processing systems. Quite a number of banks have been able

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to come up with an easy access of various accounts together with an increased rate of transaction
processes due to an appropriate implementation of the electronic banking system thus creating
one of the most conducive environments to their respective customers in terms of saving their
time. In relation to the above information regarding some of the impacts that are likely to be
triggered as a result of implementing electronic banking system in various banking institutions,
this clearly indicates how the digital world is currently evolving at a faster rate and as a result,
this has allowed quite a number of institutions to become very competitive in most of the
operations that they have been able to carry out (Yuan, Liu,Yao & Liu, 2016). In deed it is a
parameter that has totally changed the phase of the entire banking sector by making sure that it is
able to move to the next level. Both efficiency and profitability are among the two major
parameters that are likely to emerge as some of the impacts that are connected to the E-banking.
This allows the management team to be able to adequately manage all the financial flows of the
entire banking institution. This is likely to be carried out right from the office and on one major
advantage that is known to be connected to it reduces the total working time cost together with
the total amount of time that is taken to visit the bank due to various banking services. The issue
of safety is something that cannot go without mentioning when dealing with different conditions
of E-banking system. E-banking has the capability of totally increasing the security together with
the confidentiality of workflow that is taking place within the boundaries of the bank. Moreover,
it ensures that there is a maximum safety of operations of all the customers together with the
confidentiality of different forms of transmitted information that are normally carried out through
the use of quite a number of communication channels. The impacts that are brought about to the
banking institutions as a result of implementing E-banking is a condition that doesn’t just take

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place within a day but instead, it is gradual process that moves to different stages according to
the level of efforts that the financial institution is capable of fostering towards that direction.
Conceptual framework
The major objective of this study is to explain the expected association known to be existing
between the use of E-banking system and its impact on commonwealth bank. The below
conceptual framework provides an adequate understanding of the relationship;
Independent variable Dependent variable
Fig 1: Conceptual framework (Adapted from:(john Smith 2016)
Development of hypothesis
In relation to the entire literature review the whole study will be able to test the below mentioned
hypotheses:
Positive
Improved communication
Improved security
Improved customer services
Negative
Reduction in interpersonal skills
Technology failure
Employee productivity
The use of internet
for other purposes at
work

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Hypothesis 1 Ho: E-baking does not have any impact on the
performance of the bank
H1:E-banking has a positive impact of the
bank performance
Hypothesis 2 Ho: E-banking does not have any impact on
customer satisfaction
H2: E-banking has different impacts on
customer satisfaction
Hypothesis 3 H0: E-banking does not have an impact on
market value
H3: E-banking has impacts on market value
Hypothesis 4 HO: There is no significant correlation
regarding appropriate performance of the bank
in terms of implementing E-banking
H4: There is a significant correlation regarding
appropriate performance of the bank in terms
of implementing E-banking
Hypothesis 5 Ho: Many potential customers like the E-
banking system
H5: Many potential customers don’t like the E-
banking system