BSBPMG515 - Manage Project Human Resources: Task 3 Assessment Details

This assignment focuses on BSBPMG515 Task 3, which requires students to demonstrate their ability to manage project human resources effectively. The task involves performance managing a team member through a role-play scenario, promoting team training via a social media post, and addressing a resource conflict with a project sponsor. Students are also tasked with developing a lessons learned report and planning for project closure, including an end-of-project survey and email to the project team. The assessment evaluates the student's ability to implement ongoing development and training, measure individual performance, implement processes to improve performance, monitor internal and external influences, implement procedures for communication and conflict resolution, and disband the project team according to organizational policies. The assignment includes templates for an initial review meeting, emails, and a lessons learned report, providing a practical approach to project human resource management.

Assessment
Task 3
Manage project human
resources
BSBPMG515

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the taskis all my own work and I
have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The following has been satisfactorily
completed and submitted:
 Time management handout
 Observation checklist
 Initial Review Meeting report
 Post promoting team training
 Email to Project Sponsor
 Lessons learned report
 Plan to celebrate project closure with
the team
 End of project survey
 Email to the project team
☐ ☐ ☐
Demonstrated ability to:
 Implement ongoing development and
training of project team members to
support personnel and project
performance
This is evidenced by:
 Performance management and
training meeting with a team member
(Role-Play in Task 3.1A). See
observation checklist.
 Promotion of team training in Task
3.1B
☐ ☐ ☐
Demonstrated ability to:
 Measure individuals' performance
against agreed criteria and initiate
actions to overcome shortfalls in
performance
 Implement processes and take action
to improve individual performance
and overall project effectiveness
 Implement procedures for
interpersonal communication,
counselling, and conflict resolution to
maintain a positive work environment
This is evidenced by:
 Performance management and
☐ ☐ ☐

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
training meeting with a team member
(Role-Play in Task 3.1A). See
observation checklist.
Demonstrated ability to:
 Monitor and report, for remedial
action, internal and external
influences on individual and project
team performance and morale
 Identify and manage inter-project and
intra-project resource conflict to
minimise the impact on the
achievement of project objectives
This is evidenced by:
Email to the Project sponsor in Task 3.1C
☐ ☐ ☐
Demonstrated ability to:
 Disband project team according to
organisational policies and procedures
This is evidenced by:
Plan to celebrate the end of the project,
end of project survey and email to team
in Task 3.2B
☐ ☐ ☐
Demonstrated ability to:
 Identify and document human
resource issues and recommended
improvements
This is evidenced by:
Lessons learned report in Task 3.2A
☐ ☐ ☐
When working with the project team, the
student has actively participated in group
work with a substantial contribution that
can be assessed individually for all the
requirements of this task.
☐ ☐ ☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:

\\
Table of Content
Student Declaration...........................................................................................................................................2
Task 3 – Implement project human resource practices and finalise project
human resource activities..................................................................................... 6
Task 3.1 Manage and lead the project team.....................................................................................12
Task 3.2 Finalise human resource activities related to projects..........................................17

Task 3 – Implement project human resource practices
and finalise project human resource activities
Task summary and instructions
What is this
assessment task
about?
This task builds on Task 2.
Refer to and read the documents saved in a separate folder:
o MMI Company profile and project task
o Policies and Procedures
This task comprises of product-based assessment methods
and direct observation from the trainer in a simulated work
environment.
You are required to:
 Performance manage a team member
 Provide mentoring and coaching
 Promote team training
 Resolve a resource conflict
 Develop a lessons learned report
 Disband the team
It has been designed to evaluate your ability to:
 Implement ongoing development and training of
project team members to support personnel and
project performance
 Measure individuals' performance against agreed
criteria and initiate actions to overcome shortfalls in
performance
 Implement processes and take action to improve
individual performance and overall project
effectiveness
 Monitor and report, for remedial action, internal and
external influences on individual and project team
performance and morale
 Implement procedures for interpersonal
communication, counselling, and conflict resolution to
maintain a positive work environment
 Identify and manage inter-project and intra-project

Task summary and instructions
resource conflict to minimise the impact on the
achievement of project objectives
 Disband project team according to organisational
policies and procedures
 Identify and document human resource issues and
recommended improvements

You are required to address the following:
 Task 3.1 Manage and lead the project team:
o Performance manage and train a team member (Role-
Play
o Promote team training
o Address performance and resource conflict with
project sponsor
 3.2 Finalise human resource activities related to
projects
o Complete lessons learned
o Disband the team according to organisational policies
and procedures
What do I need to
do to complete this
task satisfactorily?
 submit the completed assessment tasks, according to
instructions,
 complete the tasks with sufficient detail and present them
in a professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required
 apply critical thinking,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed, you will
be asked to complete further assessment to demonstrate
satisfactory performance.
Specifications You must deliver/participate in:
 Role Play in week 5- performance manage and train a
team member
You must submit to GOALS
 Time management handout

Task summary and instructions
 Observation checklist
 Initial Review Meeting report
 Post promoting team training
 Email to Project Sponsor
 Lessons learned report
 Plan to celebrate project closure with the team
 End of project survey
 Email to the project team
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures provided in a separate
folder
• Use of the templates included in this assessment
document
What will the
assessor be looking
for?
Your assessor will be looking for demonstrated evidence of
your ability to:
o Monitor individual performance and take remedial actions
o Implement project personnel training and development
o Lead the project team
o Manage inter-project and intra-project resource conflict
resolution
o Finalise human resource activities related to projects
Re-submission
opportunities
You will be provided feedback on your performance by the
Assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task. If any
parts of the task are not satisfactorily completed, the
assessor will explain why, and provide you written feedback
along with guidance on what you must undertake to
demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You
have the right to appeal the outcome of assessment
decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal. You are
encouraged to consult with the assessor prior to attempting
this task if you do not understand any part of this task or if
you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

Procedures
1. Review the assessment scenario, the business documentation, including policies
and procedures and the templates provided:
o MMI Company profile and project task
o Policies and Procedures
Provided in a separate folder
o Templates:
 1 – Initial Review Meeting in Task 3.1A
 2 – Email in Task 3.1 C and 3.2 B3
 3 - Lessons Learned in Task 3.2 A
o Review your work in Task 2
2. You have received a performance report about one of the team members:
o The team member is punctual
o The team member is behind completing his/her task
o The team member is not achieving one of the KPI associated with their role.
Specify the KPI based on a role in your project human resource plan to
contextualise the scenario
o The team member has reported that his/her partner has just lost their job, and
this is causing additional stress in the workplace
o The team member does not feel engaged with the task allocated to him/her
and believes that could do more
o One of the main issues with the team member is time management
o The team member’s current behaviour is negatively affecting the team’s
morale
Schedule a time with the trainer and assessor in week 5 of class to:
o Initiate actions to overcome the shortfall in performance
o Implement processes and take action to implement the individual
performance and overall project effectiveness
o Provide suggestions on how to improve time management
(mentoring/coaching)
o Implement processes to improve interpersonal communication, offer to
counsel and use conflict resolution techniques to maintain a positive work
environment
Before the meeting
o Review the Effective Dispute Resolution fact sheet from Fair Work Australia:
https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/effective-
dispute-resolution#awards, taking notes on which aspects apply to the case study
scenario.
o Plan for the meeting
o Prepare a handout on time management. Provide the team member with the

Procedures
handout during the meeting and advise on how to improve time management.
o Note: you can use a simple word page or have fun using templates for a
brochure or a newsletter from Microsoft Office templates.
o Please note that you will have to submit the handout with your assessment.
o Start to fill out a performance management plan template (Initial
Review Meeting). We provide the Initial Review Meeting section of the plan
in Template 1. You can view the full form in the Policy and Procedures folder.
During the meeting
o Point out the shortfall in performance
o Describe clearly what the expected behaviour is
o Reinforce how vital teamwork is
o Demonstrate different methods for providing feedback to the team member
o Discuss how he/she could improve work performance
o Provide advice on time management and explain the content of the handout
o Apply conflict resolution techniques
o Communicate in style appropriate to the desired outcomes
3. After the meeting
o Recap the content of the meeting and make sure that you both agree on the
steps necessary for performance improvement.
o Complete the performance management plan template (Initial Review
Meeting). We provide that section of the plan in Template 1
o Duration: 20-30 minutes
o This is an assessable task, and the trainer and assessor will evaluate your
performance during the meeting.
o If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to perform the Role-Play
4. Use the templates provided for the Initial Review Meeting as part of the
performance management process.
5. Develop a social media post to publish on the social media page used for the
project team to promote a training activity to address one of the following:
o Team Building
o Problem Solving
o Emotional Intelligence
Make the post engaging using an appealing tag line and a picture. Provide
information about the date and time of the activity.
6. Part of your project team comprises of team members who work in other
business departments and that have been assigned to the project on a part-time
basis.
Lately, departmental managers have increased the workload on those team

Procedures
members creating a severe resource conflict that is impacting on the
productivity and morale of the project team.
Reflect on how you could resolve this resource conflict:
o The team members feel they should be loyal to the team they come from;
however, they are also committed to the project
o The additional workload is forcing the team members to work extra hours
o The team members are tired, and the rest of the team feels their stress
o The situation is impacting on the achievement of project objectives
Write an email to the project sponsor illustrating the situation and
recommending two actions that will support the project team without impacting
on the rest of the organisation.
You cannot hire additional project staff.
Additionally, inform the project sponsor of the outcome of the initial review
meeting with the team member in Task 3.1A.
7. The project has now been completed
8. You have spent some time reviewing the project HR progress reports and
summarised the following points:
o The induction process was not effective. The project team was given a long
paper-based manual with lots of text. The team members reported that they
could only recall 30% of its content
o The project team turnover was low
o The project team took several months to come together. They were happy
with two team building activities you organised; however, they wish they had
an opportunity to do team building earlier
o The HR planning linked directly to the WBS; however, the project team
structure did not fully optimise the project delivery
o Communication between team members could be improved using technology
more effectively
o Lessons learned were continuously delivered; however, corrective actions
were not promptly applied
o The actual performance was accurately measured and reported
o Team members were provided with prompt feedback
o Opportunities for professional and personal development were adequate
o Resource conflict with other business departments impacted the project for
over four weeks; the project sponsor did not think that remedial actions were
a priority
o The team had to share office space with another team, and this caused
continuous distractions
9. Complete the lessons learned report (Template 3) based on the project
human resource review highlighting successes and providing inputs for

Procedures
improvements where needed.
o 8-10 problem/success with positive or negative impact.
o Two recommendations for each identified problem.
10. According to organisational policy and procedures, when disbanding the team,
you should:
o Celebrate project accomplishment with the team
o Ask the project team for feedback
o Schedule a meeting with each team member to discuss their experience with
the project and support them in their future endeavours
11. Outline how you will celebrate the project accomplishment with the team
12. Develop a survey to ask the team for feedback.
o 8-10 questions mixed of closed and open questions.
o Consider topics such as leadership and management from the project
manager, communication within the team and with other stakeholders,
training opportunities, skills development, personal and team achievements.
13. Send an email to team members advising them about the opportunity to
meet with you to discuss their experience with the project.
Additionally, inform them about the survey (Task 3.2B2) and its importance. Give
them a timeframe to respond to the survey. Include the survey in the
attachment in your email.
Although the assessment is worked in a project team to simulate the work
environment that you would experience when delivering a project for an organisation,
the assessment submission is individual, and it will be marked as such.
Complete the following activities:
Task 3.1 Manage and lead the project team
A) Performance management and training
You have received a performance report about one of the team members:
 The team member is punctual
 The team member is behind completing his/her task