Daifuku Logistics CRM System: Implementation and Risk Management

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INF70005
STRATEGIC PROJECT MANAGEMENT
ASSIGNMENT 2
PROJECT IMPLEMENTATION PLAN
STUDENT ID-
STUDENT NAME-

Contents
6. Quality Management Plan......................................................................................................3
7. Risk management plan...........................................................................................................5
References..................................................................................................................................8

6. Quality Management Plan
6.1 Quality Standards
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company
Project Progress Quality Standards
Customer Requirement The satisfaction of the customer requirement is the basic
need of any company.
Safe service Company provide a platform in which provide all services
for the customer is safe for the users.
Complying with proper
Company regulation
The entire company project follows the company
regulation for full-fell user needs.
6.2 Quality Metrics
Company Name: Daifuku Logistics Company
Project Deliverables Quality Metrics
Customer Satisfaction With the help of the company profile product range provide the
services which satisfy the customer requirement.
Manage the relationship Daifuku Logistics Company Analysis the proper relationship
between the company policy and market value.
Defect rate of product The company manage the protocol in which reduce the
production rate of the defected product to the production
section.
6.3 Quality Management Approach
For the Customer Relationship Management System analysis the quality management
function for customer satisfaction. With the help of the quality assurance function manage the
quality function in the Daifuku Logistics company profile. Daifuku Logistics company define

the quality control mechanism to increasing the production rate and generate the customer
satisfaction protocol (Bromiley et al., 2015).
6.4 Quality Assurance
Daifuku Logistics Company justifies the quality assurance rate for the product service. In the
quality, assurance parameter analysed the product of the company. The product of the
company is reliable for its services according to the customer requirement. When the
company product is full fell the need of the customer at that time quality assurance rate of the
company is high.
6.5 Quality Control
In the Daifuku Logistics Company analysis the working plans on the customer relationship
management system. In this management system with the help of the quality, control protocol
increases the customer satisfaction rate and generates a high amount of product.

7. Risk management plan
7.1 Risk Management Strategies
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company
Process Name Process Description
Risk Responsibility Manage the proper customer relationship management function
for the risk Responsibility
Audit the process Daifuku Logistics Company audit complete progress parameter
for increase the result
Prevention from the Fraud Always follow the path function in which reduces the fraud
activity in the company (Zeng et al., 2015).
7.2 Risk Management Tools
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company
Tools Name Tool Description
Information Technique Daifuku Logistics Company provided the complete
information for the user satisfaction
Brainstorming Reduce the fraud case so decrease the rate of Brainstorming
in the organisation
Analysis of Root cause According to the company root cause analysis the path
function of the company structure.
7.3 Data Sources
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company

Data Sources Name Data Source Description
Data storage function Daifuku Logistics Company justify the complete data storage
function for the Customer Relationship Management System
Data privacy and security Manage the Customer Relationship Management System data
privacy and security system for the company
Risk management of data Daifuku Logistics Company analysis the risk management
function for the Customer Relationship data
7.4 Risk Categories
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company
Categories Description
Strategic Risk Daifuku Logistics Company manages the Strategic Risk function for
customer satisfaction.
Compliance Risk Daifuku Logistics Company justifies the Customer Relationship
Management System for the Compliance Risk application.
Financial Risk Reduce the financial risk assessment for the Customer Relationship
Management System
7.5 Risk Probability and Impact
Project Name: Customer Relationship Management System
Company Name: Daifuku Logistics Company

Item Probability(p) Impact (I) Total Risk Score
Quantitative
Probabilities
.2 5 1.0
Qualitative
Probabilities
.1 3 .3
Discrete Probability .4 4 1.6
Continuous
Probability
.2 7 1.4

References
Bromiley, P., McShane, M., Nair, A. and Rustambekov, E., 2015. Enterprise risk
management: Review, critique, and research directions. Long range planning, 48(4), pp.265-
276.
Zeng, J., Phan, C.A. and Matsui, Y., 2015. The impact of hard and soft quality management
on quality and innovation performance: An empirical study. International journal of
production economics, 162, pp.216-226.