Axiom College BSBPMG522 Project Management Project Report

This project management assignment details the development of an app for McDonald's, covering all stages from project initiation to finalization. It begins with an analysis of relevant topics like anti-discrimination legislation, environmental concerns, ethical principles, and WHS, followed by definitions of strategic management and project governance. The assignment is divided into three parts: questions, practical activities, and the main project. The practical activities include a project plan, risk register, status report, and finalization report. The core of the assignment involves defining the project scope, creating a project plan, stakeholder communication strategies, a communication plan, work breakdown structure, PERT and Gantt charts, deliverables, and milestones. It also covers project performance measurement, procurement, human resource planning, risk management, budgeting, and project finalization processes. The assignment also includes an overview of the cultural aspects and testing requirements.

Running head: PROJECT MANAGEMENT
Project management
Name of the Student
Name of the University
Author’s Note

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PROJECT MANAGEMENT
Table of Contents
Part A: Questions.............................................................................................................................4
Answer to question number 1......................................................................................................4
Answer to question number 2......................................................................................................5
Answer to question number 3......................................................................................................5
Answer to question number 4......................................................................................................6
Part B- Practical activities...............................................................................................................7
Activity 1.....................................................................................................................................7
Activity 2.....................................................................................................................................8
2.1 Project plan........................................................................................................................8
2.2 Project risk register............................................................................................................9
2.3 Project status report.........................................................................................................12
2.4 Project finalization report................................................................................................13
Part C- project................................................................................................................................14
1. Project scope..........................................................................................................................14
2. Project plan............................................................................................................................15
3. Stakeholder communication..................................................................................................16
4. Communication plan..............................................................................................................17
5. Work breakdown structure....................................................................................................17
6. Pert and Gantt charts..............................................................................................................18
6.1 Pert chart..............................................................................................................................18
6.2 Gantt chart...........................................................................................................................18
7. Project deliverables, milestones, timelines and project activities..........................................19
8. Measurement of project performance....................................................................................20
9. Procurement plan...................................................................................................................20
10. Human resource plan...........................................................................................................20
11. Risk management plan.........................................................................................................22
12. Project budget......................................................................................................................24
13. Scope changes......................................................................................................................25
14. Finalization of the project....................................................................................................25
15. Reassigning resources..........................................................................................................25
16. Sign off................................................................................................................................26

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17. Review of project outcomes................................................................................................26
18. Documents of lessons learnt from the project.....................................................................26
19. Meeting minutes..................................................................................................................27
20. Any testing needs.................................................................................................................27
21. Support document................................................................................................................27
22. Environmental and cultural issues.......................................................................................27
23. Testing and training.............................................................................................................28
24. Guidance for stakeholders...................................................................................................28
Bibliography..................................................................................................................................29

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Part A: Questions
Answer to question number 1
Anti-discrimination legislation: Anti-discrimination law generally refers to the
legislation that is mainly designed for preventing discrimination against particular groups of
people or protected classes (Walsh, 2016). The project that is undertaken in Mc Donald’s is
planned in such a way that no discrimination will be done against any group of people and this
helps in delivering the project on time.
Environmental issues: It is found that MacDonald’s utilizes paper-based system for
managing its operation and it is found that 9% of the total emission of Co2 generally occurs from
paper manufacturing industries which is one of the major environmental issue. In order to
effectively manage the issue, Mac Donald wants to develop an app so that its entire operation
can be managed online.
Ethical principles: Ethics is about the values that needs to be respected by all the
workers of the McDonalds’s while successfully interacting with the other workers. MacDonald’s
create a number of ethical principles that needs to be followed by the stakeholders and it would
be quite beneficial while successfully delivering the entire project on time (Harriss, MacSween
& Atkinson, 2019).
WHS: The WHS cat generally helps in placing the primary duty of health and person for
a particular individual who are associated with the business. The organization utilizes WHS so
that the health and safety of the workers are safeguarded so that it does not create any type of
negative impact on the project.

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Answer to question number 2
According to David and David (2019), strategic management is defined as one of the
ongoing planning, monitoring, analysis as well as assessment of all which is generally needed
within an organization for meeting the goals and objectives. It is found that changes within the
entire business environment mainly needs the entire organization to properly asses the strategies
that are related with success.
It is found that strategic management is linked with the concept of project management as
strategic management mainly involves both short term as well as long term planning for helping
the business to reach towards its goal whereas project management mainly involves short term
goals that generally create a service as well as program for meeting customer satisfaction.
Answer to question number 3
It is stated by Durant et al. (2017) that governance mainly comprises of all the
procedures of governing whether it is undertaken by the government of a state or by a market
over a social system. It is found that good governance is considered as the heart for making the
entire business successful and it is found to be very much important for achieving the objectives
and for maintaining legal standing of the shareholders.
Project governance is defined as one of the management-based frameworks within which
the project related decisions are generally made. It is considered as one of the critical elements of
the project since the responsibilities as well as accountabilities are associated with the business
of the organization. The role of the project governance is to give proper decision-making-based
framework that is very much logical for governing the capital investment of an organization.

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Answer to question number 4
In order to avoid cultural difference during team performance so that the success of the
project does not get compromised, following actions are taken by the stakeholders which are
elaborated below:
Providing diversity training: It is found that diversity training is one of the programs
that is mainly designed for facilitating positive intergroup based interaction in order to minimize
prejudice as well as discrimination among the stakeholders so that the work can be undertaken
successfully (De Jong, Dirks & Gillespie, 2016).
Project team Co-locate: The team members are located at the same place so that the
team members can interact with one another. Additionally, face to face collaboration among the
team members can be possible and can be practised effectively.
Team building exercises: It is found that in order to build the team successfully, it is
needed to establish leadership as well as proper relationship with each of the employees. In
addition to this, it is needed to encourage the entire team for sharing information by fostering
teamwork (Meneghel, Salanova & Martínez, 2016).
Informing about rules and standards of team: Proper meetings must be arranged from
time to time in order to share the rules as well as standards of the team so that the team members
can be able to understand the rules and can be able to complete the work that is assigned to them
successfully.

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Part B- Practical activities
Activity 1
Stakeholders Roles Responsibilities
Project manager The roles include:
Activity and resource
planning
Cost estimation
Time management
Monitoring progress and
more.
They mainly manages and
directs the entire project for
finishing it within the actual
deadline.
Team members Coding
Database development
Testing
Information gathering and
more.
They work together and as
per the assigned role so that
the project objectives get
meet.
Suppliers Transportation of the
materials
They provide the needed
materials, hardware and
software for the project.

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Activity 2
2.1 Project plan
2.1.1 Introduction
The paper mainly reflects on the development of app for MacDonald’s which is one of
the American fast food company which was founded in the Year 1940. The app was developed
as earlier all the operation are done manually it is identified that there is lack of proper
responsibility among the employees due to which the work does not get completed on time
which creates customer dissatisfaction. In order to manage the work and for keeping proper
management, all the works are managed online and through the developed app so that delivery of
products can be done on time.
2.1.2 Scope
The project scope includes:
 Collection of various ideas
 Creating proper plan for project
 Developing project budget
 Prototype development
 Development of database
 Building navigation structure
 Reviewing the project
 Creating design for the app
 Undertaking testing of the app

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2.2 Project risk register
Risk Impact Probability Risk level Mitigation
Schedule
slippage
Severe Likely High Tracking of
project on a
weekly basis.
Improper testing Significant Possible Medium Proper testing
should be
conducted after
the development
of app.
Budget shortfall Significant Very likely High Proper
management of
budget from the
initial face avoid
financial
challenges.

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2.2.1 Project progress report
2.2.2 Outcomes and deliverables
Project outcomes
The outcomes of the project include:
 Proper delivery of products on time within the organization MacDonald’s
 Increase in customer satisfaction due to improved service
 Completion of project within assumed time and budget by meeting the project goals
Project deliverables
The deliverables of the project include:
 Collection of ideas
 Developing design for the project
 Development of prototype
 Database development
 Testing
 Creating navigation feature
 Launching the app

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2.2.3 Project highlights
Figure 1: Project progress
(Source: Created by Author)
2.2.4 Barriers
The barriers that the project manager face while progressing with the app development
project are listed below:
 Inexperienced and unskilled team members are unable to complete the work on time
 Lack of communication causes improper information flow due to which the work gets
delayed

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PROJECT MANAGEMENT
2.3 Project status report
2.3.1 Reporting period
The status of the project is reported on a monthly basis so that the project manager can
understand how much work has been completed within 1 month of time.
2.3.2 Status report
The status report that is given below showcase that 44% of work gets completed by 17th
January 2020.
Figure 2: Status report
(Source: Created by Author)

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PROJECT MANAGEMENT
2.3.3 Conclusion
It can be concluded from the status report of the project that the entire project is on track
and it will get completed within the assumed deadline. The status report that is provided above
helps in reflecting that 44% of the project will get completed by 17th January 2020.
2.4 Project finalization report
2.4.1 Project objectives
The objectives of the project are listed below:
 To develop an app to resolve the issue that MacDonald’s faces
 To improve the services of MacDonald’s and making the customers satisfied and happy
2.4.2 Schedule management
In order to manage the schedule of the project, the works which are mainly undertaken by
the stakeholders are listed below:
 It is necessary to estimate the resource as well as activity duration for each of the project
activities that are required to be executed for the development of app.
 Tracking of schedule on a regular basis is needed for managing the project schedule and
for finishing the work on time (Joslin & Muller, 2015).
2.4.3 Cost management
In order to manage the project cost, the steps which are required are elaborated below:
 Proper resource planning generally starts with the scope and it breaks the project for
assigning costs effectively.
 As cost estimation is one off the predictive procedure, it should be done properly so that
the project gets finished within the assumed budget.

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PROJECT MANAGEMENT
Part C- project
1. Project scope
The scope of the project mainly includes the following:
 Collection of various types of ideas related with the project
 Creating proper plan for project
 Developing the budget which is required for the project
 Creating design for the app
 Prototype development
 Development of database and validation of code
 Undertaking testing of the app
 Building navigation structure
 Reviewing the project
 Project sign off

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PROJECT MANAGEMENT
2. Project plan
The project plan that is reflected below showcase that the app for the McDonalds’s will
be successfully developed within the time-period of 52 days by utilizing budget of around
$56,832.
Figure 3: Project plan for MacDonald’s

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PROJECT MANAGEMENT
(Source: Created by Author)
3. Stakeholder communication
Audience Message Medium Schedule Responsible
Team leaders The project
manager shares
information about
the project goals
so that the project
team can get
proper
information about
the project.
Meeting Starting of the
project
Project
manager
Financial
manager
The team
members provide
details about the
financial crisis
that they face
while undertaking
the project
Financial report Monthly Team
members
Project planner It is needed to
review the project
on a weekly basis
for knowing the
Status report Weekly Team leaders

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PROJECT MANAGEMENT
status of the
project.
4. Communication plan
Description Frequency Method Audience Owner
Project team meeting Daily Meeting Project team Project
manager
Stakeholder update Weekly Email Stakeholders Project
manager
Board meeting After every three
weeks
Meeting Board members Manager
Status report update Weekly Email Team leaders Planner
5. Work breakdown structure
Developing of app for
MacDonalds
Planning phase
Meeting w ith the
project team
Project proposal
development
Making agreement
with the team
Hiring stakeholders
Getting approval
Milestone 1:
Completion of
project planning
phase
Design phase
Collection of ideas
Reviewing the ideas
Developing design
for the project
Feasiability of the
project
Budget
development
Meeting
arrangement
Getting approval for
design phase
Milestone 2:
Completion of
planning phase
Coding phase
Development of
prototype
Database
development
Proper validation of
code
Testing
Optimization
Milestone 3:
Completion of
coding
Building the app
Creating navigation
feature
Giving proper
information
Milestone 4:
Completion of app
development
Developing user
experience
Collaboration facility
Launching the app
Milestone 5:
Completion of user
experience
Project closure phase
Reviewing the
project
Sign off from
stakeholders
Proper project
documentation
Milestone 6:
Completion of
closure phase
Figure 4: WBS
(Source: Created by Author)

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PROJECT MANAGEMENT
6. Pert and Gantt charts
6.1 Pert chart
0
Developing of app for
MacDonalds
1
Planning phase
1.1
Meeting with the
project team
1.2
Project proposal
development
1.3
Making agreement with
the team
1.4
Hiring stakeholders
1.5
Getting approval
1.6
Milestone 1:
Completion of project
planning phase
2
Design phase
2.1
Collection of ideas
2.2
Reviewing the ideas
2.3
Developing design for
the project
2.4
Feasiability of the
project
2.5
Budget development
2.6
Meeting arrangement
2.7
Getting approval for
design phase
2.8
Milestone 2: Completion
of planning phase
3
Coding phase
3.1
Development of
prototype
3.2
Database development
3.3
Proper validation of
code
3.4
Testing
3.5
Optimization
3.6
Milestone 3:
Completion of coding
4
Building the app
4.1
Creating navigation
feature
4.2
Giving proper
information
4.3
Milestone 4:
Completion of app
development
5
Developing user
experience
5.1
Collaboration facility
5.2
Launching the app
5.3
Milestone 5:
Completion of user
experience
6
Project closure phase
6.1
Reviewing the project
6.2
Sign off from
stakeholders
6.3
Proper project
documentation
6.4
Milestone 6:
Completion of closure
phase
52d 0%
18-12-19 27-02-20
12d 0%
18-12-19 02-01-20
2d 0%
18-12-19 19-12-19
4d 0%
20-12-19 25-12-19
2d 0%
26-12-19 27-12-19
3d 0%
30-12-19 01-01-20
1d 0%
02-01-20 02-01-20 0d 0%
02-01-20 02-01-20
13d 0%
03-01-20 21-01-20
3d 0%
03-01-20 07-01-20
2d 0%
08-01-20 09-01-20 3d 0%
10-01-20 14-01-20
1d 0%
15-01-20 15-01-20
2d 0%
16-01-20 17-01-20
1d 0%
20-01-20 20-01-20 1d 0%
21-01-20 21-01-20 0d 0%
20-01-20 20-01-20
14d 0%
22-01-20 10-02-20
3d 0%
22-01-20 24-01-20
4d 0%
27-01-20 30-01-20 3d 0%
31-01-20 04-02-20
2d 0%
05-02-20 06-02-20
2d 0%
07-02-20 10-02-20 0d 0%
10-02-20 10-02-20
4d 0%
11-02-20 14-02-20
3d 0%
11-02-20 13-02-20
1d 0%
14-02-20 14-02-20 0d 0%
14-02-20 14-02-20
5d 0%
17-02-20 21-02-20
3d 0%
17-02-20 19-02-20
2d 0%
20-02-20 21-02-20 0d 0%
21-02-20 21-02-20
4d 0%
24-02-20 27-02-20
2d 0%
24-02-20 25-02-20 1d 0%
26-02-20 26-02-20
1d 0%
27-02-20 27-02-20 0d 0%
27-02-20 27-02-20
Figure 5: Pert Chart
(Source: Created by Author)
6.2 Gantt chart
Figure 6: Gantt Chart
(Source: Created by Author)

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PROJECT MANAGEMENT
7. Project deliverables, milestones, timelines and project activities
The figure that is provided below reflects the deliverable, milestones, timelines as well as
project activities.
Figure 7: Deliverables, milestones, timelines and project activities
(Source: Created by Author)

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PROJECT MANAGEMENT
8. Measurement of project performance
The performance of the project is mainly measured by using some of the important tools
that are elaborated below:
 Status report: With the help of project report, the performance of the project can be
tracked effectively.
 Stakeholder support and engagement: The measure of the project is measured by
the number of stakeholders who mainly participate within the project tasks (Heldman,
2018).
 Cost tracking: Proper cost tracking helps in reflecting positive results that are
achieved during the performance of the project.
9. Procurement plan
The annual document generally helps in defining the products as well as services which a
public body will properly obtain from different external suppliers. It is found that the
procurement planning helps the planners in properly determining the expectations which are
quite realistic and they mainly expect such requirements for a shorter period of time (De
Carvalho et al., 2015). In addition to this, it helps in providing an opportunity to the stakeholders
who are mainly involved within different processes for meeting the various needs and
requirements of procurement.
10. Human resource plan
Stakeholders Roles and
responsibilities
Influence Power
Project manager Project manager takes
all the duties of the
High High

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PROJECT MANAGEMENT
project and direct the
project completely.
Application manager They generally help
in overseeing the
implementation of the
app.
High Low
Developer They help in
designing, testing as
well as proper
maintenance of the
app.
High Low
Database manager They generally
overlook the database
design and helps in
managing the entire
project team.
High Low
Tester They help in
reviewing the
requirements and
generally tests the
operation of the app
that is developed in
MacDonald’s
Low Low

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PROJECT MANAGEMENT
Quality analyst The generally
recommend,
implement as well as
monitoring the
actions effectively.
Low Low
Financial manager Financial manager
helps in producing as
well as developing
strategies for
managing the project
finance.
Low Low
Project planner The planner
generally monitors
the project
effectively.
High High
11. Risk management plan
Risk Description Impact Probability Responsible Mitigation
Schedule
slippage
If slippage of
schedule
occurs, they
it can cause
delay in the
Severe Likely Project
planner
It is needed
to track the
schedule
effectively
for

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PROJECT MANAGEMENT
project. completing
the project on
time.
Improper
testing
Improper
testing can
cause
operational
issue in the
project.
Significant Possible Tester Proper
testing must
be completed
on time for
avoiding any
type of
operational
issue.
Budget
shortfall
Due to
budget
shortfall, a
number of
financial
challenges
can occur.
Significant Very likely Financial
manager
It is needed
to estimate
the budget of
the project
properly for
avoiding
financial
challenges.

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PROJECT MANAGEMENT
12. Project budget
The figure which is given below helps in reflecting that the app will be developed within
52 days of time and the entire project will completed by 27-02-20.
Figure 8: Project budget
(Source: Created by Author)

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PROJECT MANAGEMENT
13. Scope changes
It is analyzed that during testing some of the operational issue mainly occurs due to
which the project manager needs to make some modification within the project and therefore the
entire projects get delayed by 5 days which further extends the completion date of the project.
This not only causes scope change but also increases the budget of the project which can create
financial pressure on MacDonald’s.
14. Finalization of the project
After the execution of the project, the following activities are mainly undertaken that
reflects that the project gets completed.
Project review: Review is mainly done for ensuring that all the objectives of the project
are met and the project gets completed on time as per the assumption.
Sign off: After the project review, sign from different project stakeholders are taken
which states that the project is complete and they can be reassigned from the project (Badewi,
2016).
Documentation: Proper documentation is prepared for the project that contains
important information about the project. The information can be used in the future whenever
required.
15. Reassigning resources
It is found that for resigning the project resources, following activities are mainly undertaken
by the project manager.
 The project manager undertakes post project review for checking that all the objectives
are met

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PROJECT MANAGEMENT
 When they get assurance that the objectives are met, they take sign from the stakeholders
 After sign off, the resources are reassigning for assigning them into another project.
16. Sign off
Stakeholders Sign off
Project manager <Please fill>
Application manager <Please fill>
Developer <Please fill>
Database manager <Please fill>
Tester <Please fill>
Quality analyst <Please fill>
Financial manager <Please fill>
Project planner <Please fill>
17. Review of project outcomes
The project outcomes that are delivered helps in reflecting that the app will be helpful in
resolving the issue that MacDonald’s face and the entire project gets completed within the time
and budget that is assumed by the project manager.
18. Documents of lessons learnt from the project
The lessons that are learnt from the entire project are mainly elaborated below:
Proper prioritization of goals: It is needed to prioritize the foals for outlining the
objectives of the project effectively.
Proper communication: Communication within the project team is needed for
discussing issues and for sharing views among each other (Kaiser, El Arbi & Ahlemann, 2015).

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PROJECT MANAGEMENT
Risk assessment: It is needed to examine all the challenges that will affect the project for
preventing them effectively.
19. Meeting minutes
Present: All stakeholders are present
Absent: No members
Objective: The information related with the status of the project needs to be reviewed on a
weekly basis for avoiding scope creep.
Addition to the agenda: No additional information will be added within the agenda.
Minutes submitted by: <Please fill>
Minutes approved by: <Please fill>
20. Any testing needs
The different types of testing that needs to be conducted within the project after the
execution of app development project in MacDonald’s are listed below:
 Unit testing
 Performance testing
 Usability testing
21. Support document
22. Environmental and cultural issues
No, environmental and cultural issues generally occur during the development of app in
MacDonald’s.
Developing of app
for MacDonalds.mpp

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PROJECT MANAGEMENT
23. Testing and training
It is found that different types of training facilities are mainly provided to the team
members and which are listed below:
 Communication skills development
 Technical skill development training
 Ways for developing teamwork within the project
24. Guidance for stakeholders
The stakeholders of the project are provided proper guidance so that they can be able to
manage the budget as well as timeline of the project. In addition to this, they can also meet the
objectives of the project so that the app that is developed generally meets the project goal.

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PROJECT MANAGEMENT
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