Executive Summary: Southern Bank Acquisition Project Analysis

This project management executive summary analyzes the Southern Bank acquisition, focusing on merging the strategic functions of eastern and western banks. The project aims to design an acquisition process for integrating operations and platforms, emphasizing stakeholder engagement and risk management. Key drivers include revenue generation, cost savings, and brand value enhancement, while feasibility is assessed through political, economic, social, technological, environmental, and legal perspectives. The project addresses challenges like employee resistance, lack of expertise, and customer service issues. The executive summary details risk management plans, potential scope changes, and the importance of a governance framework for integrating stakeholder behavior and expectations. It emphasizes the need for teamwork, optimized productivity, and revenue generation through employee satisfaction, HR practices, effective loan processes, improved customer service, and a well-defined IT management system. The summary also covers feasibility analysis, risk management, potential changes to the project scope, and stakeholder governance framework. The report highlights how merging banks can increase GDP, overcome operational flaws, and provide quality customer service. The project's success hinges on stakeholder contributions and the ability to adapt to changes in the business environment.

Project Management

Executive Summary:
Southern Bank acquisition focuses on merging the strategic functions of eastern and western
bank. The aim of the project is to design an acquisition process which is used for merging the
functioning and operation platform of eastern and western bank with the southern bank.
Strength and weaknesses of the banks can be determined by examining the coordination
between internal and external stakeholders. Merging of the banks helps in increasing the GDP
of the nation about 0.3%. Project is feasible because it helps in overcoming the flaws in the
operational working environment of the eastern, western, and southern bank so that quality of
service can be provided to the customers. Sustainability of the project depends on the
willingness and contribution of the stakeholder in finishing their task. Behaviour and
expectation of the stakeholders should be judged before the allocation of the responsibilities
and roles. Team work management can be improved by defining the collaborative transition
of the process to achieve the end result and desired outcome. Productivity and revenue
generation of the bank can be optimized by designing and planning advanced practices for
customising employees satisfaction with their jobs, HR practices employed for improving
self-confidence of the working employees by arranging training and development program,
managing effective loan processes, improving services provided to the customers by
minimizing the rate of interest on the loan, well-defined IT management system, and others.

Table of Contents
Introduction................................................................................................................................2
Project Aim................................................................................................................................2
Project Objectives......................................................................................................................2
Key Drivers................................................................................................................................2
Feasibility Analysis....................................................................................................................3
Risk Management Plan..............................................................................................................4
Potential Changes to the project scope.......................................................................................7
Identifying governance framework for integrating stakeholder behaviour and expectation.....8
Coordination between the team members................................................................................11

Introduction
Southern Bank acquisition focuses on merging the strategic functions of eastern and western
bank. It initializes the integration and networking of different banks to be performed by the
common platform so that sustainability can be achieved. Decision of merging the banks helps
in improving the financial condition and increases the sustainability by generating revenue.
Merging process is the complex process which requires extensive decision to improve the
coordination and communication between the banks. Working capability of the organization
is affected by the contribution and willingness of the team members to give best of their
expertise so that satisfaction of the customer gets enhanced.
Project Aim
The aim of the project is to design an acquisition process which is used for merging the
functioning and operation platform of eastern and western bank with the southern bank.
Emphasis is given on developing effective stakeholder engagement plan so that designed
processes can be completed within the dedicated time and cost.
Project Objectives
The objectives of the project are:
 Integrating operating environment of western, eastern, and southern bank under the
common platform.
 Taking decision for attaining sustainability
 Managing coordination between stakeholders
 Identification of risks
 Development of risks management plan
 Development of feasibility analysis
Key Drivers
Successful completion of the project depends on the association of internal and external key
drivers so that sustainable working environment can be created. Strength and weaknesses of
the banks can be determined by examining the coordination between internal and external

stakeholders. The internal key drivers of the project are development of the revenue
generation plan, designing of cost saving business environment, increasing brand value, and
cross selling of bank policies by attracting global customers (Obadia, 2018). External drivers
of the project are categorised as achievement of sustainability, competition, and increasing
geographical boundaries. Political and legal control can be minimized by increasing the
acquisition of the land area and geographical boundaries though the merger of banks. Success
of the project depends on the process implied for managing coordination between the internal
and external stakeholder so that potential challenges can be minimized. Effective measures
should be driven for identifying communication is required to be established between the
team members of different branches of the bank through LAN networking.
Potential challenges:
Changing the working environment of the bank branches by merging them under the
centralised control is accompanied with various challenges which should be resolved so that
effective governance framework of the project can be delivered (Kumar, and Bansal, 2010).
Some of the major challenges which are associated with the acquisition of bank branches are
stated below:
Employee Resistance: Employees are not ready to accept the changing environment as their
performance and capabilities can adversely affect by indulging into new and advanced
version of technology by which they are not familiar. Fear of expertise compels them to resist
against for change in work practices and working environment.
Unskilled and expertise: Employees are not having relevant expertise and skills to adopt new
working environment which affects their productivity and hence working of the organization.
Customer service: Consumers are not able to get required quality of services and facilities
due to the incapability of the staff members to handle new technology (Mossalam, and Arafa,
2016).
Failure of hardware and software used: Integration planning of hardware and software is not
effectively done by the integrating manager in integrating the working environment of three
branch offices under the centralised control.

Time: Not indulging the use of project management tools for the development of the project
schedule affects the allocation of time to complete the given activities which directly results
in overrunning of the project.
Changing demand of customers: Requirement and demand of the customers are not satisfied
due to the acquisition of customer from the global world. Specific requirement of the
customers is difficult to fulfil.
Business loss: Required return of investment and profitability is not achieved as expected due
to the poor performance and incapability of the team members in managing coordination
between the work performed in three different branch offices.
Feasibility Analysis
Merging of the banks helps in increasing the GDP of the nation about 0.3%. Project is
feasible because it helps in overcoming the flaws in the operational working environment of
the eastern, western, and southern bank so that quality of service can be provided to the
customers. It is required to have good administrative control over the flow of information so
that accounting and administrative operations can be fluently performed (Obradovic,
Jovanovic, Petrovic, Mihic, and Bjelica, 2014). Continuous improvement plan is developed to
minimize the political, legal, and economic incompetency.
Political Feasibility: Political and legal control can be minimized by increasing the
acquisition of the land area and geographical boundaries though the merger of banks.
Economic feasibility: It can be evaluated by examining the financial status of the bank to
achieve sustainability by attracting customers from the global world. It can be done by
increasing the base rate by 0.75%. Emphasis is given on decreasing the house prices by 30%.
Social Feasibility: It helps in evaluating the healthy relationship between the clients and the
bank. Quality of services and facilities provided to the consumers increases trust and
confidence in relation to the security of money.
Technological Feasibility: Technological feasibility is guaranteed by managing 24 hours
online services provided to the customers and connectivity with their support phones.
Processing of queries within fraction of seconds should be done.

Environmental Feasibility: Environmental feasibility can be achieved by evaluating the
minimal suspension of carbon with the use of IT equipment. New opportunities are created
by minimizing the paper work and managing database for storing the large chunks of
information in synchronised format.
Legal Feasibility: It is required to follow the environmental law, employee law, equality law,
information law, and others to induce the acquisition and merging of the banks together under
the centralised control over the working processes.
Risk Management Plan
Risks
Identification
Risks
Severity
Risk
Likelihood
Risk
Impact
Responsible
Authority
Risk mitigation plan
Failure of
hardware and
software
used
3 2 5 Integration
manager
Backup support of
hardware and software
used should be managed
and emphasis should be
given on carrying
advanced integration
planning
No expertise
of worker
2 1 3 Human
Resource
manager
Expertise and skills of the
team members can be
enabled by arranging
training and development
program for them.
Overrunning
of time
3 3 6 Integration
manager
Project planning tools
should be used for
preparing the schedule so
that accurate duration of
time can be allocated to
the activities for
completing them within
time and finishes the
project without any delay.
Changing 2 2 4 Marketing Feedback and perception

demand of
customers
manager of the consumers should
be evaluated before
designing new policies
and schemes in their
benefit. Evaluation of the
competitor business plan
helps in providing quality
of services to the
customers
Adapting to
new
environment
4 3 7 Human
resource
and
integration
manager
They are responsible for
developing new team
Business loss 1 2 3 Chief
Financial
officer
Profitability of business
earned can be affected
due to the development of
new environment
Over
budgeting
3 2 5 Chief
Financial
officer
Project planning tools
should be used for
preparing the schedule so
that accurate estimation of
cost can be allocated to
the activities for
completing them within
allocated budget
Potential Changes to the project scope
Development of the project scope is the initial requirement of every project so that
synchronised flow of activities can be defined within the project scope. It is modified and
controlled according to the changing request of the consumers (Ollows, 2015). Changes in
the project scope are documented so that resources can be effectively distributed. Potential
changes to the project scope can be done by enabling the following processes:

 Planned Project Scope: Scope of the project is to enable merging of southern bank
with the eastern and western bank. It is required to design an acquisition process
which is used for merging the functioning and operation platform of eastern and
western bank with the southern bank. Emphasis is given on developing effective
stakeholder engagement plan so that designed processes can be completed within the
dedicated time and cost (Ryan, and Efatmaneshnik, 2015).
 Collecting requirement: Research methodology is implemented for collecting data
from different field such as analysing loan processes used by the bank to increase the
profitability earned by the customer by decreasing their interest rates. Rationalises the
IT practices which are used by the bank. Emphasis is given on evaluating the
complexities faced in the money lending processes (Sulaman, Weyns, and Host,
2013).
 Development of requirement specification plan: Requirement specification plan is
created which identifies the demand and request of customers so that their
requirement and need can be fulfilled. It is required that bank should provide services
like decreasing the rate of interest, decreasing the rate of houses, easy and fast money
lending processes, and security (Saxena, 2016).
 Identification of risks: Evaluation of risks during the project start-up phase increases
the project activities by incorporating the risks management activities so that quality
of services and satisfaction of the customer can be enhanced.
 Defining scope: Clear and concise scope can be prepared by enabling the SMART
analysis which focuses on identifying the evaluation criteria, profitability earned by
the customers, enhancing loan approval process, customer perception on the working
operating system, stakeholder engagement in managing interaction with the
customers, and calculating the project cost (Taherdoost, and Keshavarzsaleh, 2016).
 Defining Work breakdown structure: Scheduling of the activities depends on the work
breakdown structure prepared for the acquisition of banks under one centralised
control so that project goal and objectives can be retrieved.

Identifying governance framework for integrating stakeholder behaviour and
expectation
Sustainability of the project depends on the willingness and contribution of the stakeholder in
finishing their task. Behaviour and expectation of the stakeholders should be judged before
the allocation of the responsibilities and roles. It helps in improving their level of satisfaction
with the job offered to them to complete the given tasks within the predefined time, cost, and
resources. Merging of the bank branches increases the number of employees and their
expectation. Integrating the stakeholder under the common platform requires a development
of governance framework which is useful for exploring the expertise and skills of the labour.
Expertise and skills of the team members can be enabled by arranging training and
development program for them (Tomomitsu, Carvalho, and Moraes, 2018). Strength and
weaknesses of the banks can be determined by examining the coordination between internal
and external stakeholders. Working capability of the organization is affected by the
contribution and willingness of the team members to give best of their expertise so that
satisfaction of the customer gets enhanced.
Systematic approach is conducted for identifying the stakeholder engagement plan so that
behaviour and willingness of the team members can be improved. Governance framework is
described below:
 Determining the project scope: Designing of the project scope is the integral part of
the project which is defined for accomplishing the acquisition of bank effectively and
conveniently.
 Signing agreement with the anticipated outcomes: Roles and responsibilities are
distributed to the stakeholders so that they can contribute their work in achieving the
project goal and objectives. Service level agreement and stakeholder engagement plan
is signed with the stakeholders so that they remain confined to their work and
expected output can be retrieved within the given timeframe, cost, and resources.
 Internal auditing: Reviewing of the processes and expertise skills of the stakeholders
is the necessary step for providing role and responsibilities because it helps in
improving level of job satisfaction. Required training and development program for
the employees should be arranged so that complexities are changing their working
environment can be balanced (Yadav, 2014).
 Operations of external stakeholders: Regular consultation with the external
stakeholders presents a preview of market policies and how current operating

environment can be changed for improving their performance. Evaluation of the
competitor business plan helps in providing quality of services to the customers
 Planning for system integration: Integration of the system is required for the
development of the final policies so that customers can be provided with the required
services and demands.
 Communication plan: Coordination between the stakeholders can be managed by
deploying the effective communication plan so that flow of information can be
extensively maintained and required work is performed within the given time limit
(Wang, and Hu, 2016).
 Performance measures: Key performance indicators are used for identifying the
quality of work provided by the employees to achieve the acquisition of the bank
effortlessly.
 Annual Review: Reviewing of the work performance helps in measuring the gaps in
the project development lifecycle.
Stakeholder Engagement plan
Role Type of
Stakehold
er
Interes
t
Influen
ce
Contributi
on
Willingne
ss
Expectati
on
Responsibilit
ies
Chief
executi
ve
Officer
Internal High Low Medium Medium High Identifying
the project
requirement,
development
of
requirement
specification
plan, project
proposal
Chief
financia
l officer
Internal Low High High Low Medium Cost
estimation
plan, Budget
Approval,

and
managing
funds
Retail
Manage
r
Internal Mediu
m
High Medium Medium Medium Marketing
analysis
Human
Resour
ce
manage
r
Internal High High High High High Identifying
skills and
expertise of
team
members,
arranging
training
program,
division of
required
resources,
division of
responsibiliti
es
IT
manage
r
Internal Low Mediu
m
Low Low Medium Integration
planning of
software and
hardware
resources,
managing
backup
support of
information
in case of
disaster
occurrence

Coordination between the team members
Communication and interaction between the stakeholders helps in improving the coordination
and information flow so that their capability and work efficiency can be enhanced. Positive
working environment is created at work place. Communication skills depend on the listening
ability and thought process of the individual (Tomomitsu, Carvalho, and Moraes, 2018).
Team work management can be improved by defining the collaborative transition of the
process to achieve the end result and desired outcome. Collaboration and communication
between the team members can be enabled by improving the interpersonal skills possessed by
them. Some of the interpersonal skills are discussed below:
 Self-confidence in the employees: Self-confidence in the employees can be elaborated
by providing recognition through the management of award and reward system,
providing bonus, and compensation, etc. Skills and expertise should be sharpening by
training program so that they can make their work practices compatible with the
changing technology and working environment.
 Work Ethics: Ethical code of conduct should be followed by the team members at
work place. Professionalism can be improved by following the rules and regulation of
the enterprise.
 Informal and formal relationship: Connectivity with the work place increase by
managing informal and formal relationship with the team members because it helps in
improving willingness and contribution of the team members to achieve the final
output of the project.
 Reception of Feedback: Consideration should be given on the feedback collected from
the customers on the acquisition of the southern bank with the eastern and western
bank. Privilege should be given to the non-verbal communication which occurs with
the customers by identifying their behaviour and level of satisfaction. Political and
legal control can be minimized by increasing the acquisition of the land area and
geographical boundaries though the merger of banks.
 Listening: Good communication depends on the listening capability of the recipient.
Output of the project depends on the consideration given on the customer request
placed by evaluating the services and facilities provided by the bank.
Communication management plan:
Who What When How Whom

Chief executive
Officer
Identifying the
project
requirement,
development of
requirement
specification
plan, project
proposal
During the
project initiation
phase
Audio Calling
Video Calling
Newsletter
Circular
Emails
Notices
Round Table
Conference
Chief Financial
Officer
Chief financial
officer
Cost estimation
plan, Budget
Approval, and
managing funds
During the
project planning
phase
Audio Calling
Video Calling
Newsletter
Circular
Emails
Notices
Round Table
Conference
Chief executive
Officer
Retail Manager Marketing
analysis
During the
project Planning
phase
Audio Calling
Video Calling
Newsletter
Circular
Emails
Notices
Round Table
Conference
Chief executive
Officer
Human
Resource
manager
Identifying
skills and
expertise of
team members,
arranging
training
program,
division of
required
resources,
During the
project Planning
phase
Audio Calling
Video Calling
Newsletter
Circular
Emails
Notices
Round Table
Conference
Chief executive
Officer

division of
responsibilities
IT manager Integration
planning of
software and
hardware
resources,
managing
backup support
of information
in case of
disaster
occurrence
During the
project
Designing phase
Audio Calling
Video Calling
Newsletter
Circular
Emails
Notices
Round Table
Conference
Chief executive
Officer
Profitability of the organization can be enhanced by having the significant growth in the
revenue generation. Dependency of the project depends on the minimal difference between
the planned value and the actual cost of the project. Perception and thought process of the
team members helps in improving the return on investment and increases the turnover of the
enterprise. Communication is required to be established between the team members of
different branches of the bank through LAN networking. Internal and external networking of
the branch offices helps in managing communication and flow of information between the
bank branches which are geographical dispersed.
Productivity and revenue generation of the bank can be optimized by designing and planning
advanced practices for customising employees satisfaction with their jobs, HR practices
employed for improving self-confidence of the working employees by arranging training and
development program, managing effective loan processes, improving services provided to the
customers by minimizing the rate of interest on the loan, well-defined IT management
system, and others. Growth rate of the bank acquisition depends on minimal difference
between the planned value and the actual cost of the project.

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