PPMP20009: World Cup Project Management Analysis Report

This report provides a comprehensive analysis of project management principles applied to the organization of a Cricket World Cup. It begins by identifying and elaborating on stakeholder management processes from PMBOK and PRINCE2, as well as identifying critical stakeholders, including internal and external parties such as event directors, sponsors, and the audience. The report then explores key project management concepts like Voice of the Customer (VOC), Critical to Customer Requirements (CCR), and Critical to Quality parameters (CTQ) in the context of the event. Furthermore, it delves into the implementation of lean project management, identifying opportunities to eliminate waste through various strategies such as value stream mapping and establishing a smooth workflow. Finally, the report discusses the integration of Agile practices and Lean Six Sigma DMAIC methodology to optimize project management processes. The analysis considers factors like ticket pricing, event timing, and service quality, and emphasizes the importance of continuous improvement to enhance the overall success of the event.

Running head: WORLD CUP PROJECT MANAGEMENT ANALYSIS
WORLD CUP PROJECT MANAGEMENT ANALYSIS
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Table of Contents
1. With regards to the event identify and elaborate.........................................................................2
1.1 The processes from PMBOK or Prince2 that you would use to assist with stakeholder
expectation management.............................................................................................................2
1.2 The critical stakeholders for the event...................................................................................2
2. As the project manager in charge of delivering such as an important world sporting event.......4
Identify and elaborate the following terms with regards to the event.............................................4
2.1 Voice of the Customer (VOC)...............................................................................................4
2.2 Critical to Customer Requirements (CCR)............................................................................5
2.3 Critical to Quality parameters (CTQ)....................................................................................5
3. In what ways would you have implemented lean project management for this event? You need
to identify and elaborate the areas and opportunities where you can eliminate waste....................5
4. Identify and elaborate processes from Agile Practices and Lean Six Sigma DMAIC.
Methodology that could be used to implement lean project management......................................7
Reference.........................................................................................................................................9

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1. With regards to the event identify and elaborate
1.1 The processes from PMBOK or Prince2 that you would use to assist with stakeholder
expectation management
As per PRINCE 2, the main aspect that is considered is that proper defining of the job
roles of the stakeholders is to be performed. This will help the stakeholders to properly
understand the task that is to be performed (Hughes, Dwivedi & Rana 2017). Using tailored
management strategies for handling every other stakeholder. In this case the stakeholders are to
be provided with higher importance and hence wise managing them in a distinct manner will be
helpful. Understanding the expectation of the stakeholder and fulfilling the same.
1.2 The critical stakeholders for the event
The critical stakeholders that will be required for conducting the event are diversified in
internal and external section. The internal stakeholders are as follows: -
Event Director, Safety, Welfare, Volunteers, Production manager, Event Assistant,
Signage Sponsorship, Marketing manager and the project manager.Event Director: He or she will be playing the most important role in commencing the
project of Cricket World Cup. Event director will be responsible for sanctioning the project plan
that will be made by the project manager. The entire event will take place only after the approval
of the event director.Project manager: Project manager will be responsible for performing the planning
section. Project manager acts as a fulcrum of the entire project. Allocation of tasks as per the
ideology and skill set of the employees also acts as a prime role of project manager.Production manager: Production manager will be ensuring that the entire event of
cricket world cup 2022, gets managed in a proper manner and in case of any issues present in the
production process will be governed by him.Event Assistant: Even assistant will be assisting the project manager in executing the
entire project. Event assistant stakeholder will be helping the project manager in performing

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better analysis of the situation as he or she will be performing data collection and data analysis.
This data analysis will be helping the project manager in proper decision making.Safety manager: Safety manager will be concerned with the evaluation of the safety of
the employees and hence wise ensuring that there are no safety related issues during execution of
the project. Safety manager will also be responsible for checking the safety related issues during
the matches and in case any injury happens to the players, safety manager will be responsible for
handling the situation.Signage sponsorship: Signage sponsorship is responsible for bringing in new sponsors
for execution of the event. In case proper sponsor signage is not performed execution of the
event will get difficult.Marketing manager: Marketing managers will be responsible for performing proper
marketing. Proper marketing will be responsible for spreading the event and make the same
public. This process will ensure that visibility of the event will be high which will again help in
increasing the revenue of the event.Volunteers: Volunteers will be performing their duties as per stated by the project
manager. This ensures that volunteers are responsible for better execution of the project.
The external stakeholders are as follows: -
Sponsors, Market Stalls, Audience, Stadium authority, Participants.Sponsors: Sponsors are responsible for providing funds which will be acting important
for completion of the project. The influence of the sponsors have been the highest.Market stalls: Market stalls will be set for providing all kind of comfort to the audience.
This ensures that the market stalls not only act as a source of comfort provisioning will be
ensuring that revenue collection is made. Hence wise the market stalls in the stadiums will acts
as an asset for the event manager.Audience: Audience acts as the major revenue earning sources that will be affecting the
revenue collection process. The entire event success will be partially dependent on the audience

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of the project. Revenue collection is partially based on the audience visiting the stadiums and the
audience viewing the same on television.Stadium authority: Stadium authority will be responsible for arranging the matches.
This ensures the fact that matches that will be held in the stadiums will be having a high
dependency on the stadium authority. From preparing the dressing rooms to preparing the pitch,
every aspect is covered by the stadium authority.Participants: Participants of this event is the players. Players are the most important
stakeholder of the event. In case the participants perform well, higher audience can be expected
and hence wise higher revenue will be collected.
2. As the project manager in charge of delivering such as an important world sporting
event
Identify and elaborate the following terms with regards to the event
2.1 Voice of the Customer (VOC)
Voice of Customer is completely based on the feedback that is provided by the customers
who have been acting important for understanding the success of the event. With the help of the
VOC, proper understanding of the Voice of the associates can be performed, which will ensure
that the feedback that will be provided will be having an impact on the entire event. Voice of
investors along with the voice of the customers and the process is considered. In performing this
event the methods that will be used for performing the data gathering section is conducting
surveys and take interviews. Considering focus groups will also be helping in execution of the
entire process. Initially questionnaire will be set regarding the wants of the potential customers.
The customers will be answering the questions and there answer will be considered as am
important aspect for better performing of the event. Interviews from the experienced players who
are no longer playing will also be interviewed along with the stadium authorities. The data that
will be generated during the interview of the stadium authorities will be ensuring that needed
data can be gathered. Hence wise gathered data can be used during the execution stage. Feedback

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from general audience will also be acting important. With the help of the feedback, innovations
can be introduced in the world cup 2022 event.
2.2 Critical to Customer Requirements (CCR)
Critical to Customer Requirement is mainly focused with the issues that might be
highlighted by the customers that might be leading to the rejection of the project. In case of the
event of world cup, the sections that might be acting as Critical to Requirements includes cost of
the tickets. In this case is the cost of the tickets is higher than that is expected by the customers,
acceptance of the event will gradually decrease and hence wise affect the revenue collection of
the event of World Cup 2022. Another factor that will be Critical to Requirement is the timing of
the event. The timing of the matches that will be held needs to be appropriate. In case the timing
of the matches are not held properly, it is obvious that customers will not be able to visit the
stadiums and rather want to watch the same in television. This will again reduce the popularity of
the world cup event and hence affect the revenue collection process.
2.3 Critical to Quality parameters (CTQ)
Critical to quality parameter is considered to be the factors that determine the quality of
the project that is to be executed. Again it can be stated that proper assessment that will help in
better analysis that will help in understanding of needs of the customers and will better the
quality of the world cup event. Quality of the events that will be occurring will also be
responsible in this case. In case the service that are to be provided to the customers during the
match is not up to the mark, quality issues might arise.
3. In what ways would you have implemented lean project management for this event? You
need to identify and elaborate the areas and opportunities where you can eliminate waste.
The steps that are required for performing lean project management includes Identifying
value, Mapping of Value Stream. After implementation of the value stream map, creating a flow
will be considered. Establishing pull in the section will also be stated. After performing this
sections, ensuring that there is a continuous improvement will be important (Sunder 2016).
In case of identifying the value of the project, the main aspect that is considered is that
proper distinguishing in between the result oriented team work and the tasks that will be
considered as waste. In this case the main aspect that is considered is that categorizing the wastes

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that will be generated in conduction of the world cup will be stated (Brioso 2015). It is to be
considered that there are few waste activities that will be enhancing the functioning process of
the project. Quality assurance is considered as a waste activity that does not generate any
revenue directly but is responsible for better completion of the project.
After performing the value estimation, visualizing the path that is to be used is decided.
This process will be performed with the help of the value stream map. In this case, the main
aspect that is considered is that the events that are to be performed in the world cup 2022 in India
are well visualized and hence wise the tasks that are to be plotted and performed.
Creating flow is also important. As in case of lean management, pause and spending of
time is considered as a waste, hence maintaining a smooth flow has been a major issue. The
entire tournament execution process is to be performed in a smooth manner so that the event
execution process gets executed in the estimated time.
Establishing pull will ensure that there is demand of the service in market. Hence wise in
this case the demands of the audience is to be measured before arranging all the facilities for
them. In case proper estimation of the audience is not performed in a proper manner the entire
event management team will be affected and lead to wastage of resources (Ansah, Sorooshian &
Mustafa 2016).
Constant improvement is one of the major activity that is to be performed for proper
introduction of the lean project management.
The areas in which waste elimination can be performed in case of organizing Cricket
world cup 2022 is by reducing the over production issue. In this case the main aspect that is
considered that in case of presence of excess seats which mighty not get fulfilled and the market
stalls that will be set up might also be not required as much it is wasted this might lead to
wastage and this can be eliminated with proper estimation process (Anholon & Sano 2016).
Another key area that is to be considered is inventory wastes. In case the innovations that are to
be introduced in the stadiums are not much necessary, wastes as per lean management will be
generated and in this case proper understanding of the requirement of the audience is to be
understood before implementing lean project management (Al Hattab & Hamzeh 2015).

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4. Identify and elaborate processes from Agile Practices and Lean Six Sigma DMAIC.
Methodology that could be used to implement lean project management.
Agile practices
The activities that are to be considered for performing Agile practices includes
performing short value based iteration and visual planning and taking follow ups. In the initial
stages, the main aspect that is considered for performing the Agile practices in case of arranging
the World Cup 2022, that is to be held in India. Implementation of time boxed iterations are to be
performed. This ensures that sprint fits are introduced (Mann 2017). With the help of the sprint
planning, the main aspect that is considered that project managers are responsible for performing
the made up deadline that is to be maintained. This ensures that the deadline of the World cup
execution process is performed in the set deadline as in this case deadlines are the ultimatum and
completion of the event within the deadline is an ultimatum. In case of conducting world cup
2022, all the events were sub divided in several small parts. This includes that the activities are
very well defined and hence wise sprints are set up. Sprint plan is developed in a manner that
will be ensuring that the visual planning is performed in a proper manner (Furterer 2016). This
sprint plan is to be used in place of the traditional Gantt chart. This sprint plan can be used for 2
reasons, namely as a planning tool and performing proper communication in between the
stakeholders as in to inform the same regarding the plan of the world cup conduction plan
(Eaidgah et al, 2016). Performing visual planning and follow up is also one of the major aspect
that is to be considered for proper conducting of the world cup event. Performing project teams
and hence wise using the scrum board for management of the goals that are to be achieved are
considered in this case. The scrum board is diversified in 3 sections. The sections are namely Not
started, Started and Done. In this case the tasks that are to be performed for proper conduction of
the world cup 2022 is plotted (Nicholas & Steyn 2017). The goals are plotted in a manner that
the tasks are written down in small posts and hence wise performing the tasks that are to be
performed and the tasks that are already completed and the tasks that are on process can be
estimated and hence wise proper execution of the event can be made.
Lean Six Sigma DMAIC
As per Lean Six sigma DMAIC, D strands for defining the customers. In this case the
main aspect that is considered is that critical to quality issue is considered. In this section

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understanding the demands of the audience will be performed. This will help in getting the
direction in which the path is to be guided.
As per M .i.e. Measure the main concern is to gather data regarding the defects that were
present. This section also considered a point that audience survey will be made and hence wise
will be compared with the gathered data and the data that were generated in the previous years
(Fosse & Ballard 2016).
As per A, .i.e. analyzing of the data is considered. In this case the main aspect that is
considered is that the data regarding the previous versions of World cup that is gathered along
with the data that are generated via the interview process are analyzed. After proper analysis of
the data, execution of the project starts.
I stands for Improve, in this case the main aspect that is considered is that the goal that is
set in the initial stage needs to be improved for bettering the conduction of World Cup in the year
2022, in India. Innovations regarding the event management will also be considered in this
section (Brioso 2015).
Control is also an important aspect that will be included for better assessment of the tasks
that are to be performed while conducting the project. In this stage the tasks that are to be
performed as per tasks that are to be performed in a manner so that improvisations are made.
Methodology of implementation
The methodology that is to be used for performing the implementation of the lean project
management can be diversified in 3 sections, namely preparation, design and implementation. In
the preparation stage, the main aspect that is considered is performing data analysis and then
designing of the project stages will be performed with the help of scrum board. After this stage,
implementation of the design that is made regarding the world cup 2022 conducting will be used
(Nicholas 2018).

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