Project Management: CRM and MMS System Implementation Project Plan

This project management assignment details the development of a CRM and MMS system for Cyclone IT, an IT managed service provider. The project encompasses the creation of a project charter outlining objectives, roles, and responsibilities; a project scope defining deliverables and success...Read More

Running head: PROJECT MANAGEMENT
Project management
Name of the Student
Name of the University
Author’s Note

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Table of Contents
1. Project charter..............................................................................................................................2
2. Project scope................................................................................................................................4
3. Project scheduling........................................................................................................................5
4. Project budget and full project plan.............................................................................................6
4.1 Budget....................................................................................................................................6
4.2 Project plan............................................................................................................................7
5. Group activity report....................................................................................................................8
5.1 Group activity 1.....................................................................................................................8
Bibliography..................................................................................................................................10

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1. Project charter
Project Title: Implementation of CRM and MMS applications
Start date:06-04-2020
Finish Date:28-04-2020
Budget Information: The organization generally arranges budget of around $69, 440. It is
found that the majority of project cost will be spend on the resources in order to implement the
CRM and MMS system.
Project Manager: <Please include your details>
Project Objectives: The main objective of the organization is to implement automated CRM
as well as MMS system in order to provide proper managed services to different organizations
including aged care as well as sporting companies. With the help of automated CRM as well
as MMS system, the organization can be able to meet the requirements of the clients
effectively and can be able to understand the entire current solution.
Main success criterion: The project will meet the demands of managed services after the
implementation of automated CRM and MMS system.
Approach:
 It is found that proper review needs to be taken in order to determine the requirements of
the project
 Hiring experienced team members for implementing the system successfully on time
 Development of CRM and MMS system within the time and cost that is estimated.
Roles and responsibilities
Role Position Contact information
<Please fill your name> Project manager, <Fill your contact Info>

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Jesse Dodge Project planner [e-mail]
Kim Chen IT manager [e-mail]
Page Faue Financial manager [e-mail]
Joe Miller Resource manager [e-mail]
Alfred Phuong Designer [e-mail]
Kim Faue Operational manager [e-mail]
Michael Bell IT team [e-mail]
Jessie Fleming Tester [e-mail]
Robot Fleming Application manager [e-mail]
John Miller Database administrator [e-mail]
Sign off: Project manager
2. Project scope
Project Title: Development of automated CRM and MMS system
Date: 06-04-2020
Prepared by: Project manager
Project summary and justification: The paper mainly reflects on Cyclone IT which is one of
the IT managed service provider that helps in providing a number of IT infrastructure
management to the various companies that do not have IT staff. IT cyclone generally work in
various industries and most common industries include aged care as well as sporting
organization. It is found that the demand for different types of managed services increases and
therefore the company mainly requires CRM and monitoring and management (MMS) system

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implementation.
Product characteristics and requirement
 Proper implementation of CRM and MSSS system so that it can be effectively scaled
for future enhancement as well as cloud solution
 Providing documentation for system procedure requirements
 Proposing solution which will be integrated with current organization system
 Implement systems must have proper advanced data security
 To provide 24hours uptime for the system
Deliverables
The project deliverables are:
 Project charter
 Project management plan
 Documentation containing details as well as requirements needed for CRM and MMS
implementation
 Status report of the project
Project success criteria: If the implemented CRM and MSS system gets successfully
implemented for providing different types of managed services to the organizations then the
project can be considered to be successful.

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3. Project scheduling
Project scheduling is considered as one of the mechanisms that is helpful in
communicating what work generally needs to be performed and what type of resources will be
required for performing the work and the timeframes in which the entire work generally needs to
be performed effectively (Li and Womer 2015). The project schedule that is developed for the
implementation of MMS and CRM system generally helps in reflecting all the work that is
mainly needed to be performed for meeting the demands of Cyclone IT.
Gantt chart is used as one of the scheduling tools that is helpful in planning as well as
scheduling the entire work of the project effectively for implementing CRM and MMS system
for Cyclone IT. It is found that Gantt charts are considered useful as they are quite simple in
creating and as well as keeping track on the entire work of the project. The use of Gantt chart
further helps in improving communication as well as team cohesion and further helps in avoiding
resource overload within the entire project (Ramazani and Jergeas 2015).

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4. Project budget and full project plan
4.1 Budget
It is found that for implementing CRM and MMS system for Cyclone IT, it is found that
budget of around $69,440 is mainly required.
Figure 1: Project budget
(Source: Created by Author)

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4.2 Project plan
The project that is developed by using a Gantt chart helps in reflecting that CRM and
MSS system will get developed within time span of 75 days.
Figure 2: Project plan
(Source: Created by Author)

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5. Group activity report
5.1 Group activity 1
1st Group
The 1st group members created a project charter for the development of CRM and MMS
system. The project charter that is developed helps in reflecting all the needs and requirements of
the sponsors properly and it includes all the details which are needed for starting the work of the
project. The charter that is created by the group includes details like project overview, scope,
constraints, assumptions, key stakeholders as well as risks that are associated with the project.
The risks that are mentioned in the charter helps in providing proper idea to the team so that they
can avoid such risks for achieving success within the project.
2nd Group
The 2nd group of the project helps in gathering information about the project scope as well
as the scheduling techniques that are needed for the development of CRM and MMS system for
Cyclone IT. The scope that is provided reflects both on the in-scope as well as out scope for
providing knowledge about the criteria’s that the project will cover and the criteria’s which will
not be followed within the project. It is found that Gantt chart is the most suitable tool for
reflecting the entire work of the schedule that is required to be executed for the project.
Furthermore, it is found that Gantt charts are mainly used as they are quite simple in creating as
well as in keeping track on the entire project work.

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3rd Group
The 3rd group mainly helps in creating the entire project plan and the budget for the CRM
and MMS system development. The project plan that is developed generally requires 74 days of
time span for executing the work of the project by utilizing budget of around $69,440. The
project managers need to follow both the project plan and budget that is created for achieving
success in the project.

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Bibliography
Hoda, R. and Murugesan, L.K., 2016. Multi-level agile project management challenges: A self-
organizing team perspective. Journal of Systems and Software, 117, pp.245-257.
Hu, Y., Chan, A.P., Le, Y. and Jin, R.Z., 2015. From construction megaproject management to
complex project management: Bibliographic analysis. Journal of management in
engineering, 31(4), p.04014052.
Kivilä, J., Martinsuo, M. and Vuorinen, L., 2017. Sustainable project management through
project control in infrastructure projects. International Journal of Project Management, 35(6),
pp.1167-1183.
Layton, M.C. and Ostermiller, S.J., 2017. Agile project management for dummies. John Wiley &
Sons.
Li, H. and Womer, N.K., 2015. Solving stochastic resource-constrained project scheduling
problems by closed-loop approximate dynamic programming. European Journal of Operational
Research, 246(1), pp.20-33.
Padalkar, M. and Gopinath, S., 2016. Six decades of project management research: Thematic
trends and future opportunities. International Journal of Project Management, 34(7), pp.1305-
1321.
Radujković, M., & Sjekavica, M. (2017). Project management success factors. Procedia
engineering, 196, 607-615.

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Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from good to great: The
benefits of investment in project management training and education. International Journal of
Project Management, 33(1), pp.41-52.