Project Management: Vendor Proposal Analysis for CRM System Redesign

This document is a memo from the Research and Development department of XYZ Technology Services to the Project Manager, concerning the evaluation of a vendor proposal for redesigning the customer relationship management (CRM) approach. The memo highlights the importance of selecting the right vendor based on criteria such as their ability to meet project requirements, communication effectiveness, market research, and past performance. It emphasizes the need for vendors to ensure security, adopt market share changes, and provide comprehensive operational profitability data. The memo further discusses the resources, budget ($25,000), and timeline (4 months) required for the project, as well as the key stakeholders involved, including system analysts, designers, developers, and managers. It underscores the significance of stakeholder engagement and effective communication channels for project success, and notes that a comparative analysis of different aspects is needed for beneficial decision making. The memo concludes that if a vendor fails to meet CRM-related objectives, their proposal should be rejected to avoid financial and operational losses.

Running head: PROJECT MANAGEMENT:
Project Management: Vendor Proposal acceptance memo
Name of the student:
Name of the university:

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MEMO
Memo to: Project manager
From: <Please fill> (Research and development department of XYZ technology services)
Date: 8/20/2018
Subject: Evaluation of vendor proposal
I would like to inform you that according to our current requirements we are planning to
redesign and reconstruct the customer relationship management approach rather to evaluate the
customer service add. In this new age of technology it has been found that the increasing
specialization on IT as well as other mega trends such as CRM software providers serve its
application very much carefully for the business success. For choosing the best supporting
vendors it is mandatory to evaluate the success criteria that may be generated if the suitable
vendor is chosen by the company. I think that being and employees from the research and
development department of XYS technology services this is my responsibility to take most
effective initiatives to make efficient business level decisions.
According to the project specification the total additional budget and time that will be
needed for the add-on of the customer services are respectively $25,000 and 4 weeks (28days).
The global market of the CRM applications are currently being operate by the CRM software
vendors. This application has the ability to make commercial growth up to 2.1% that is
approximately $24.3 Million. However, license, subscription revenue and maintenance are the

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other factors which are also the responsibilities of the vendors. Defining the project requirements
and its extensive publication are the other components that are needed to be considered by the
vendors. There are certain components based on which the project manager should select the
most suitable vendor. The responses generated from the vendor’s end are other factor must be
analyzed. Based on the requirements of the CRM related requirements the requirements are to be
gathered, analyzed, evaluated and adopted accordingly. Before selecting the vendor the other
major factor on which the company should focus on are communication indiscretion, vendor
filtering, and market research etc. Before accepting the vendor’s offers, their past activity records
are to be checked and analyzed accordingly by the project team members to make sure that
whether the vendors are to be adopted or not. In order to experience the omnichannel customer
experience the interactive intelligence boost, supportive ERP functionalities, market involvement
are also to be analyzed before accepting the vendor proposal. However, if it is defined that
vendor is failing to meet the CRM related objectives then the proposal from the vendor will be
rejected immediately to avoid operational as well as financial loss. Apart from this, security is an
important thing which responsibility should also be adopted by the vendors in addition with the
replacement of the legacy system as the success is partly dependent on the competitive upgrades
and replacements. Whether the vendors are capable to adopt the market share changes or not
must be analyzed by the vendors. Comprehensive branch and operational profitability are the
informative details must be functionally activated by the vendors.
It is the role of the project manager and the project team members to estimate the project
budget and schedule according to the project complexity. If the complexity is defined to the high
the time and cost will be high. Rather than individuals, groups are responsible to take the
organizational decisions. It will help to give more reliable and important information to the

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business organization. The quality of the decisions will increase the commitment of the project
associates and external stakeholders also. Not only this but also, the total numbers of legitimacy
and alternatives can also be increased with good organizational decision making. Besides this,
the resources (human and physical) are the other factors to be analyzed and adopted for the
successful implementation of the business decisions. After analyzing the CRM system
specifications it has been found that, 4 months and a total budget of $25,000 will be needed for
the successful implementation of the project. It is the role of
Again for designing the CRM system the resources that are required include system
analyst, system designer, developer, system tester, management and marketing manager. With
the help of a successful organizational decision making inter organizational conflict and the intra
organizational conflict can be completely resolved. Quality decisions help to design more
creative solution for the consumers by avoiding different disruptive behaviors.
Besides this, proper stakeholder management system is also required to be adopted by the
project heads to make sure that the project is successfully completing. The necessary
stakeholders those are to be allocated for the project are project manager, finance manager,
system developer, system analyst, system tester, resource manager etc. An accurate
communication channel should have to be followed by the project team members to keep control
over the system. It can track and monitor the performance if proper measuring assumptions are
being adopted. I need all of these stakeholders to be engaged with the decision making approach
to increase both the productivity and financial revenue structure.
In order to accomplish the stakeholder management different factors are available that are
to be managed. A comparative analysis is important to drive the business towards commercial

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success. From the focus on different aspects it has been found that, proper stakeholder
management approaches are needed to be considered for beneficial decision making. If the
stakeholders engage themselves with the project activities then the project will be able to meet
the success factors and criteria accordingly. In addition to this, for meeting the project objectives
the stakeholder’s engagement is also very much beneficial. I think that, before evaluating the
project successfully the working capabilities, key principles of stakeholder management are also
required to be analyzed by the project manager and the project team members while evaluating
the vendor’s proposal.

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