Information System Project Management at Darrell Lea: Report

This report provides an in-depth analysis of managerial roles within Darrell Lea, an Australian chocolate company. It details the job requirements for a manager, including qualifications, skills, and duties. The report further identifies various individuals, both internal and external to the organization, with whom the manager interacts, such as team members, supervisors, customers, recruitment candidates, and colleagues. It explores the characteristics of these individuals and the nature of their interdependencies, emphasizing the importance of effective communication and relationship management. A diagrammatic representation visually illustrates these interdependencies, offering a clear understanding of the manager's roles and responsibilities. The report concludes by highlighting the complexities and challenges inherent in managerial roles and the critical need for strong interpersonal skills to achieve organizational goals. References include books, journals, and online resources supporting the analysis.

INFORMATION
SYSTEM PROJECT
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASKS.............................................................................................................................................4
1. Description about the actual requirements of the job...........................................................4
2. Identification of other individuals from inside and outside the organization.......................5
3. Principle characteristics of the individuals...........................................................................5
4. Nature of the interdependency that exit................................................................................6
5. Diagrammatic representation of the above interdependencies.............................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION

Managerial role is about the behavior of the manager which consists of three categories:
informational, interpersonal and decisional roles. In context to this, the informational role is
about managing information, interpersonal includes managing through people, and decisional
role is about management with the help of actions. There are various roles played by the manager
within an organization such as Monitor, Leader, Disseminator, spokesperson and much more
which leads the company to accomplish its objectives in an efficient manner (Willcocks, 2013).
The current file is based on the personal experience regarding the managerial role. For
this, Darrell Lea a famous Australian Chocolate producing and selling firm is taken into
consideration. Concerning this, the report consists of requirements of the job, relations of other
individuals with the manager, significant interaction with the both formal and informal factors
for accomplishing the organizational objectives.
TASKS
1. Description about the actual requirements of the job
Darrell Lea is one of the famous chocolate-making and selling company of the Australia. The
company is popular among the people for its variety of range like Choc-Lea-Bloc, Little Brittle,
STIX, Batch 37, Bigger Better bbs and much more. I am working as Manager in this repudiated
firm. Actual requirements for the job of manager asked by the cited company are as follows:
Education or Qualification: The required qualification for the role of the manager of Darrell
Lea considers Bachelor’s degree and a diploma in the field of management or business. Along
with this, it is also vital to have 2years of experience in the critical position.
Skills and Talent: Darrell Lea asks for management skills along with knowledge about its
various areas like process improvement, performance management, strategic planning, quality
management and development of standards. Other necessary skills needed are staffing,
coordination, time management, team management, problem-solving and technical skills
(Project Systems Management. 2017).
Job Duties: In the organization list of duties which are done by the manager includes the
contribution in recruitment and selection process, training, and development, job analysis,

reward management, performance appraisal, etc. Along with this, it is the responsibility of the
manager to develop a strategic plan by studying the overall working for accomplishing the
objectives. The manager also does the creation of policies and procedures for establishing the
friendly and work-oriented environment. Also, I also contribute to the establishment of
procurement, production, and marketing of the chocolates among the customers.
2. Identification of other individuals from inside and outside the organization
Interaction with the people plays an essential role in overall development and
accomplishment of the assigned tasks. Along with this, proper communication also develops
productive relations with the employees of the company. In context to this, I interact with the
various numbers of individuals inside and outside the Darrell Lea. These persons aware me about
the different aspects of company processes, my work, my roles and responsibilities, my skills
and knowledge and many other things. As Manager I interact with the following individuals who
are essential to my job:
 Team Members
 Supervisor
 Customers
 Candidates for recruitment (Bryde, Broquetas & Volm, 2013)
 Colleagues
3. Principle characteristics of the individuals
The above question represents the type of individuals I interact with for my company work.
Each person has his or her importance and attributes in my job which are described below:
Team Members: My team includes both male and female workers between the ages of 25 to 35
years. These members are skilled, talented and experts in their essential areas like production
management, strategic management, decision making, technical skills, etc. The type of
interaction with my team is formal whereas it becomes informal sometimes for reducing the
stress and burden of work (Rosemann & vom Brocke, 2015).
Supervisor: The senior employee of top-level management with experience of more than ten
years in the field of management is my supervisor. My communication with him is formal and
concerning my work and responsibilities.

Customers: Company focus on the children having the age between 5 to 20 years. I also interact
with the parents of the kids for knowing their satisfaction level regarding the quality and taste of
the chocolates Darrell Lae offers to them.
Outside Candidates for recruitment: I interact with the external individuals up to age 30 for
fulfilling the vacant place of job. These individuals should have required knowledge, skills and
capabilities. The communication between us is formal in interview sessions.
Colleagues: These individuals are both male and female belong with the different departments of
the company like production, financial, human resource, etc. There is both formal and informal
type of communication with my colleagues (Stark, 2015).
4. Nature of the interdependency that exit
Relation of manager with the different type of individuals along with the interdependency
between them is as follows:
Team Members: My team includes group employees who help in completing the work regarding
the making of chocolates effectively and efficiently. I interact with my team by conducting
formal and informal meetings. In this, formal sessions consist of problem-solving, decision
making, information sharing and conflict handling processes. On the other hand, informal
meetings are formed for increasing communication, relationship, trust, and cooperation among
the team members. These help me in following my roles and responsibilities correctly for
achieving the objectives of Darrell Lae. Complex tasks, intricate strategies, etc. also boost up my
skills and talent (Mir & Pinnington, 2014).
Supervisor: It is my responsibility to provide a proper record of project progress or work to the
supervisor. The senior employee who is my supervisor gives me feedbacks with respect to my
work. In this, positive reviews motivate me to keep my job continue whereas negative reviews
drive me to develop my skills, capabilities and improve my performance. Proper guidance and
monitoring of supervisor results to better handling and managing of my work and duties.
Customers: These are the most critical assets of the Darrell Lea who leads to accomplishing its
goals accurately. I interact with for understanding their needs, want and desire for making
chocolates accordingly. I also communicate with the customers like parents of kids for handling

Manager
Team Members
Supervisor
Colleagues
Customer
Candidates for recruitment
InterviewJob related
Information about
products
Information about likes or
dislikes
Formal and
informal
Formal and
informal
Monitoring
and guidance
Task
related
their queries and knowing their reviews regarding the chocolates of the company. This
information helps in selection of proper and effective strategies and approaches for the
production of the chocolates of the right type (Kerzner, 2013).
Candidates for recruitment: Manager took part in recruitment and selection process for hiring of
right and desirable candidate as per the requirement of the job. I interact with the individuals at
the time of interviews for knowing their talent, knowledge, and skills regarding the particular
position. Matching of candidate’s skills and capabilities with the job requirements result in their
selection in the Darrell Lea.
Colleagues: I communicate formally with the managers of different departments for knowing the
company’s current position. Informal interaction with colleagues in leisure time also helps in
reducing my stress regarding the work or job. My colleagues are both male and female with
having good experience in their respected areas (Schwalbe, 2015).
5. Diagrammatic representation of the above interdependencies
Diagrammatic representation helps in better understanding of the roles and responsibilities
along with the tasks. All the individuals described above, i.e., team members, colleagues,
candidates for recruitment, customers and supervisors along with the manager are as follows
Information about work
Guidance

CONCLUSION
The above study concluded that the managerial role is full of challenges and
complexities. It is imperative for a manager to have proper interaction with the individuals for
fulfilling their responsibilities and accomplishing their goals. The diagram represents the
interdependency of the manager on the different individuals and vice versa.

REFERENCES
Books and Journals
Bryde, D., Broquetas, M., & Volm, J. M. (2013). The project benefits of building information
modelling (BIM). International journal of project management, 31(7), 971-980.
Kerzner, H. (2013). Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), 202-217.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin
Heidelberg.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Stark, J. (2015). Product lifecycle management. In Product Lifecycle Management (Volume
1) (pp. 1-29). Springer International Publishing.
Willcocks, L. (2013). Information management: the evaluation of information systems
investments. Springer.
Online
Project Systems Management. 2017. [PDF]. Available Through:
<http://www.mustanghdp.com/documents/PROJECTSYSMGMT.pdf>. [Accessed on 8th October
2017]