Project Management: Cloud Based ERP System Implementation at CustomInk

This project management assignment details the implementation of a cloud-based ERP system for CustomInk, an Australian t-shirt company. The project includes a comprehensive overview of the project background, scope, stakeholder register, and a detailed business case justifying the need for the cloud-based ERP. The project charter outlines the objectives, duration (41 days), and a budget estimate of approximately $207,840. The assignment also includes a breakdown of the project phases (initiation, planning, execution, and closing), with timelines for each task. The budget is further broken down by task, along with the resources required. Assumptions, constraints (budget, time, scope), and potential risks (improper budget estimation, inexperienced project managers) are identified and discussed. The project structure and the application of a balanced scorecard are presented, along with recommendations for project governance. This assignment provides a practical guide to managing a cloud ERP implementation, offering valuable insights into project planning, execution, and risk management.

Running head: PROJECT MANAGEMENT
Project: Implementation of Cloud based ERP system within CustomInk” organization in
Australia
Name of the Student
Name of the University
Author’s note

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PROJECT MANAGEMENT
Table of Contents
1. Project background.................................................................................................................2
2. Project scope..........................................................................................................................2
3. Stakeholder register................................................................................................................2
4. Business case..........................................................................................................................5
5. Project charter........................................................................................................................6
5.1 Objectives.........................................................................................................................6
5.2 Duration............................................................................................................................6
5.3 Budget estimate................................................................................................................8
5.4 Assumptions, Constraints and risks...............................................................................11
6. Organizational Structure......................................................................................................13
7. Application of balanced score card......................................................................................14
8. Recommendation for project governance............................................................................15
References................................................................................................................................17

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1. Project background
The paper mainly reflects on the organization “CustomInk” that is one of the t-shirt
company of Australia. It is identified that they utilizes innovative tools like design lab as well
as dedicated team of artist for creating perfect design of the t-shirts (CustomInk, 2018).
CustomInk uses Enterprise resource planning system for handling as well as supervising its
functions and business operations. With time, the organization expanded and with expansion,
it becomes quite difficult for the company to handle the information as well as data of
different departments of the organization properly at a specific time and as a result,
“CustomInk” faces lot of issues as well as challenges. In order to resolve this problem, the
higher authority of CustomInk wants to implement cloud based ERP system so that the
information as well as data related with various departments can be accessed at any time.
2. Project scope
The scope of the project includes:
 Development of cloud based ERP system within the organization “CustomInk”
 Increasing security of the entire system
 Sharing data as well as information between various departments of the
organization
 Providing the facility of accessing information from anywhere
3. Stakeholder register
The stakeholders who are involved in the project are listed in the table below with
their roles and responsibilities.

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PROJECT MANAGEMENT
Roles Responsibilities
Project manager The responsibility of the project manager
mainly includes initiation, planning,
execution, designing of the project. Their
duties also include recognition of the risks
that directly affect the success of the project.
In addition to this, they are also responsible
for team leadership, strategic influencing as
well as controlling quality of the project
properly (Walker, 2015).
Project planner The project planner is mainly responsible for
planning as well as tracking the cost of the
project by keeping the entire project
resources on track (Mir & Pinnington, 2014).
Furthermore, they are assists in providing
regular updates about the project and engage
in maintaining contact with the staff of the
project.
Database manager The database manager is the person who
mainly engages in storing and organizing the
data of the organization. Their
responsibilities mainly include database
design, data migration, security,
troubleshooting as well as installation

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PROJECT MANAGEMENT
(Snyder, 2014).
Supervisor Supervisor is the person who is mainly
responsible for reviewing responsibilities of
the project. They involve in personnel
policies and procedures and as well, as
provides proper training to the staffs of the
organization (Hornstein, 2015).
Human resource manager The human resource manager is mainly
responsible for recruitment, training as well
as skill development of the staff who are
mainly involved with the project.
Additionally, they also maintain work culture
and assists in resolving conflicts that are
associated with the project (Svejvig &
Andersen, 2015).
Risk analyst Risk analyst identifies as well as analyzes
the risks that are related with the project.
They also prioritize and uses risk mitigation
procedure in order to resolve or mitigate the
risks as well as challenges that are related
with the project (Joslin & Muller, 2015).
Financial manager The financial manager responsible for
creating financial reports develops strategies
and directing investment activities. In
addition to this, they also plan long-term

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PROJECT MANAGEMENT
financial goals of the organization.
Tester The tester is the person who engages in
testing the project in order to analyze the
results for ensuring that the developed project
is helpful in mitigating the risks as well as
challenges that are related with the project
(Too & Weaver, 2014).
Technical engineer The technical engineer is mainly responsible
of coordinating all types of design
development by following the time schedule
of the project. They also assist in
coordinating the approval of the changes
within the project. Furthermore, prepares as
well as takes proper follow up on various
types of technical queries that are related
with the consultant of the project (Sanchez,
2015).
4. Business case
The paper mainly focuses on the development of cloud based ERP system for the
organization “CustomInk”. It is found that CustomInk utilizes ERP system for managing its
operations and functions however with expansion it become quite difficult to manage as well
as handle the data and information of different departments at a time (CustomInk, 2018).
Thus, the organization faces challenges lot of challenges. For resolving this issue, the
organization wants to develop cloud based ERP system, which assists in facilitating data and

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PROJECT MANAGEMENT
information access from anywhere. In addition to this, with the development of cloud based
ERP, CustomInk will be able to provide proper security, scalability as well as greater
availability of data. Moreover, the utilization of cloud based ERP enhances performance and
minimizes operating costs of the organizations.
5. Project charter
5.1 Objectives
The objectives of the project are as follows:
 To develop cloud based ERP system for the organization CustomInk for mitigating
the challenges as well as issues of the organization.
 To enhance the access to information
 To enhance security of data and information
5.2 Duration
The cloud based ERP system development within the organization “CustomInk” will
be finished within 41 days as per the assumption. The table below reflects on the time that is
required for finishing each of the activities of the project successfully.
Task Name Duration Start Finish
Development of Cloud based ERP system
within "CustomInk” organization in
Australia
41 days Thu 03-05-18 Thu 28-06-18
Initiation phase 14 days Thu 03-05-18 Tue 22-05-18
Development of business case 4 days Thu 03-05-18 Tue 08-05-18
Undertaking feasibility study 4 days Wed 09-05-18 Mon 14-05-18

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PROJECT MANAGEMENT
Project charter establishment 5 days Wed 09-05-18 Tue 15-05-18
Appointing team members 6 days Tue 15-05-18 Tue 22-05-18
Milestone 1: Initiation phase completion 0 days Mon 14-05-18 Mon 14-05-18
Project planning phase 13 days Tue 15-05-18 Thu 31-05-18
development of project plan 5 days Wed 16-05-18 Tue 22-05-18
Development of resource plan 7 days Wed 16-05-18 Thu 24-05-18
Creating financial plan for the project 6 days Wed 23-05-18 Wed 30-05-18
Development of quality management plan 5 days Wed 23-05-18 Tue 29-05-18
Development of risk management plan 7 days Tue 15-05-18 Wed 23-05-18
Development of acceptance plan 6 days Tue 15-05-18 Tue 22-05-18
Development of communication plan 5 days Wed 23-05-18 Tue 29-05-18
Procurement plan development 7 days Wed 23-05-18 Thu 31-05-18
Milestone 2: Completion of planning
phase of the project
0 days Tue 22-05-18 Tue 22-05-18
Project execution phase 24 days Wed 23-05-18 Mon 25-06-18
Identifying business needs 15 days Fri 25-05-18 Thu 14-06-18
Selection of cloud based ERP system 12 days Thu 31-05-18 Fri 15-06-18
Work customization 15 days Wed 30-05-18 Tue 19-06-18
Data migration 16 days Thu 24-05-18 Thu 14-06-18
Checking infrastructure 17 days Thu 24-05-18 Fri 15-06-18
Customization 19 days Wed 23-05-18 Mon 18-06-18
Change management 18 days Wed 23-05-18 Fri 15-06-18
Technology and knowledge transfer 17 days Wed 30-05-18 Thu 21-06-18
Testing project management 15 days Wed 30-05-18 Tue 19-06-18

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PROJECT MANAGEMENT
System integration testing 16 days Fri 01-06-18 Fri 22-06-18
User acceptance testing 17 days Fri 01-06-18 Mon 25-06-18
Milestone 3: Completion of execution
phase
0 days Thu 31-05-18 Thu 31-05-18
Closing phase 27 days Wed 23-05-18 Thu 28-06-18
Post project review 3 days Wed 23-05-18 Fri 25-05-18
Stakeholder sign off 3 days Tue 26-06-18 Thu 28-06-18
Post go-live support 3 days Fri 15-06-18 Tue 19-06-18
Milestone 4: Completion of closure
phase
0 days Thu 14-06-18 Thu 14-06-18
5.3 Budget estimate
The cloud based ERP system development will be completed by utilizing budget of
around $207,840. It is identified that the budget that is needed for executing each of the
activities of the project phases is provided in the table below:
Task Name Duration Resource Names Cost
Implementation of Cloud
based ERP system within
"CustomInk” organization in
Australia
41 days $ 207,840.00
Initiation phase 14 days $ 9,360.00
Development of business
case
4 days
Project planner, Project
manager
$ 2,720.00
Undertaking feasibility 4 days Financial manager $ 960.00

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PROJECT MANAGEMENT
study
Project charter establishment 5 days Project planner $ 1,600.00
Appointing team members 6 days
Project planner, Project
manager
$ 4,080.00
Milestone 1: Initiation
phase completion
0 days $ 0.00
Project planning phase 13 days $ 32,640.00
development of project plan 5 days Project planner, Supervisor $ 3,000.00
Development of resource
plan
7 days
Project planner, Financial
manager, Human resource
manager
$ 5,880.00
Creating financial plan for
the project
6 days
Project planner, Financial
manager
$ 3,360.00
Development of quality
management plan
5 days
Supervisor, Financial
manager, Risk analyst
$ 4,000.00
Development of risk
management plan
7 days Risk analyst, Tester $ 3,920.00
Development of acceptance
plan
6 days Project planner, Supervisor $ 3,600.00
Development of
communication plan
5 days Project planner, Supervisor $ 3,000.00
Procurement plan
development
7 days
Project planner, Supervisor,
Financial manager
$ 5,880.00
Milestone 2: Completion of 0 days $ 0.00

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PROJECT MANAGEMENT
planning phase of the project
Project execution phase 24 days $ 162,840.00
Identifying business needs 15 days
Supervisor, Database
manager, Human resource
manager
$ 13,200.00
Selection of cloud based
ERP system
12 days
Supervisor, Technical
engineer
$ 6,720.00
Work customization 15 days
Risk analyst, Technical
engineer, Project planner
$ 13,200.00
Data migration 16 days
Database manager,
Technical engineer, Tester
$ 14,080.00
Checking infrastructure 17 days
Supervisor, Risk analyst,
Technical engineer, Tester
$ 19,040.00
Customization 19 days
Database manager, Project
manager, Technical
engineer
$ 18,240.00
Change management 18 days
Project planner, Supervisor,
Database manager, Risk
analyst, Technical engineer
$ 26,640.00
Technology and knowledge
transfer
17 days
Supervisor, Database
manager, Risk analyst,
Technical engineer
$ 19,720.00
Testing project management 15 days Risk analyst, Tester $ 8,400.00
System integration testing 16 days Supervisor, Database $ 14,080.00

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PROJECT MANAGEMENT
manager, Technical
engineer
User acceptance testing 17 days
Supervisor, Technical
engineer
$ 9,520.00
Milestone 3: Completion
of execution phase
0 days $ 0.00
Closing phase 27 days $ 3,000.00
Post project review 3 days Project planner $ 960.00
Stakeholder sign off 3 days Project manager $ 1,080.00
Post go-live support 3 days Project planner $ 960.00
Milestone 4: Completion of
closure phase
0 days $ 0.00
5.4 Assumptions, Constraints and risks
Assumptions
The assumptions that are made before initiating the project are as follows:
 The development of cloud based ERP system will be finished in 41 days
 The budget that is used for finishing the project will be around $207,840.00
 The project will follow the scope wile progressing
 The development of cloud based ERP system will enhance data access facility
Constraints
The project constraints are as follows: