Human Resource Management Plan for Project: Website Upgrade
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This assignment solution provides a detailed report on human resource management within the context of a website upgrade project. It covers the development of a human resource management plan, including task allocation, resource naming, and cost estimation. A responsibility assessm...
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Running head: PROJECT MANAGEMENT
Project Management: Human Resource Management
Name of the student:
Name of the university:
Project Management: Human Resource Management
Name of the student:
Name of the university:
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1PROJECT MANAGEMENT
Table of Contents
1. Development of a human resource management plan.................................................................2
2. Creating a responsibility assessment matrix................................................................................4
3. Project closure and post implementation report..........................................................................5
3.1 End project report..................................................................................................................5
3.2 Project closure reflective report.............................................................................................7
4. Project evaluation report and post implementation report...........................................................7
4.1 Ongoing risks.........................................................................................................................8
5. Identification of findings and Lesson learned into future projects..............................................9
5.1 Control and tools..................................................................................................................10
6. Identification of skill development/training needs to be applied in HR communication and
stakeholder management...............................................................................................................10
References......................................................................................................................................11
Table of Contents
1. Development of a human resource management plan.................................................................2
2. Creating a responsibility assessment matrix................................................................................4
3. Project closure and post implementation report..........................................................................5
3.1 End project report..................................................................................................................5
3.2 Project closure reflective report.............................................................................................7
4. Project evaluation report and post implementation report...........................................................7
4.1 Ongoing risks.........................................................................................................................8
5. Identification of findings and Lesson learned into future projects..............................................9
5.1 Control and tools..................................................................................................................10
6. Identification of skill development/training needs to be applied in HR communication and
stakeholder management...............................................................................................................10
References......................................................................................................................................11

2PROJECT MANAGEMENT
1. Development of a human resource management plan
The aim of the project is to upgrade the website destination for Archives’ Australia. In
order to accomplish the project successfully, the HR manager is required to hire professional,
skilled and experienced project team members. The website should have to be transferred to the
commonly available CMS from a proprietary. The procurement requests to redevelop, host and
maintain the services for the website development. Before the final implementation of the
website a project plan is developed with activities those are individually needed to be completed
within the estimated budget and time as well. The developed planning is given below:
Task Name Duration Start Finish Resource Names Cost
Human resource
management plan 130 days Mon 4/9/18 Fri 10/5/18 $17,232.00
Project initiation 30 days Mon 4/9/18 Fri 5/18/18 $4,832.00
Planning and
allocating human
resources to the project
5 days Mon 4/9/18 Fri 4/13/18 Project manager $560.00
Project feasibility
study 6 days Mon
4/16/18
Mon
4/23/18 Finance manager $480.00
Website analysis 8 days Tue 4/24/18 Thu 5/3/18 system analyst,
system developer $1,536.00
Contract with
service providers 7 days Tue 4/24/18 Wed 5/2/18 facility manager,
HR manager $1,120.00
Gathering
functional and non
functional
requirements
5 days Fri 5/4/18 Thu
5/10/18 Project manager $560.00
Identifying project
management tools and
other requirements
6 days Fri 5/11/18 Fri 5/18/18 system developer $576.00
Milestone 1:
Completio of project
initiation phase
0 days Fri 5/18/18 Fri 5/18/18 Project manager $0.00
1. Development of a human resource management plan
The aim of the project is to upgrade the website destination for Archives’ Australia. In
order to accomplish the project successfully, the HR manager is required to hire professional,
skilled and experienced project team members. The website should have to be transferred to the
commonly available CMS from a proprietary. The procurement requests to redevelop, host and
maintain the services for the website development. Before the final implementation of the
website a project plan is developed with activities those are individually needed to be completed
within the estimated budget and time as well. The developed planning is given below:
Task Name Duration Start Finish Resource Names Cost
Human resource
management plan 130 days Mon 4/9/18 Fri 10/5/18 $17,232.00
Project initiation 30 days Mon 4/9/18 Fri 5/18/18 $4,832.00
Planning and
allocating human
resources to the project
5 days Mon 4/9/18 Fri 4/13/18 Project manager $560.00
Project feasibility
study 6 days Mon
4/16/18
Mon
4/23/18 Finance manager $480.00
Website analysis 8 days Tue 4/24/18 Thu 5/3/18 system analyst,
system developer $1,536.00
Contract with
service providers 7 days Tue 4/24/18 Wed 5/2/18 facility manager,
HR manager $1,120.00
Gathering
functional and non
functional
requirements
5 days Fri 5/4/18 Thu
5/10/18 Project manager $560.00
Identifying project
management tools and
other requirements
6 days Fri 5/11/18 Fri 5/18/18 system developer $576.00
Milestone 1:
Completio of project
initiation phase
0 days Fri 5/18/18 Fri 5/18/18 Project manager $0.00

3PROJECT MANAGEMENT
Project planning 58 days Mon
5/21/18 Wed 8/8/18 $7,824.00
Project scope
management plan 8 days Mon
5/21/18
Wed
5/30/18 facility manager $640.00
Quality
management plan 5 days Thu 5/31/18 Wed 6/6/18 Project
manager ,Sponsor $1,200.00
Communication
management plan 7 days Thu 6/7/18 Fri 6/15/18 HR manager $560.00
Allotting project
manager 6 days Mon
6/18/18
Mon
6/25/18 Sponsor $768.00
Hiring software
developer and software
analyst
3 days Mon
6/18/18
Wed
6/20/18 Project manager $336.00
Procurement
management planning 5 days Tue 6/26/18 Mon 7/2/18 Sponsor ,Project
manager $1,200.00
Facility
management planning 7 days Tue 7/3/18 Wed
7/11/18 HR manager $560.00
Training and
development program
planning
8 days Thu 7/12/18 Mon
7/23/18 HR manager $640.00
Team management
plan development 6 days Tue 7/24/18 Tue 7/31/18 facility manager,
Sponsor $1,248.00
Process
improvement planning 6 days Wed 8/1/18 Wed 8/8/18 Project manager $672.00
Milestone 2:
Completion of
project planning
phase
0 days Wed 8/8/18 Wed 8/8/18 Project manager $0.00
Project execution 27 days Thu 8/9/18 Fri 9/14/18 $3,056.00
Executing
management plan and
revision thereto
7 days Thu 8/9/18 Fri 8/17/18 system developer $672.00
Giving project
progress review 5 days Mon
8/20/18 Fri 8/24/18 system developer $480.00
Identifying project
team members 4 days Mon
8/27/18
Thu
8/30/18
Project
manager ,system
analyst
$832.00
Contract 5 days Fri 8/31/18 Thu 9/6/18 HR manager $400.00
Project planning 58 days Mon
5/21/18 Wed 8/8/18 $7,824.00
Project scope
management plan 8 days Mon
5/21/18
Wed
5/30/18 facility manager $640.00
Quality
management plan 5 days Thu 5/31/18 Wed 6/6/18 Project
manager ,Sponsor $1,200.00
Communication
management plan 7 days Thu 6/7/18 Fri 6/15/18 HR manager $560.00
Allotting project
manager 6 days Mon
6/18/18
Mon
6/25/18 Sponsor $768.00
Hiring software
developer and software
analyst
3 days Mon
6/18/18
Wed
6/20/18 Project manager $336.00
Procurement
management planning 5 days Tue 6/26/18 Mon 7/2/18 Sponsor ,Project
manager $1,200.00
Facility
management planning 7 days Tue 7/3/18 Wed
7/11/18 HR manager $560.00
Training and
development program
planning
8 days Thu 7/12/18 Mon
7/23/18 HR manager $640.00
Team management
plan development 6 days Tue 7/24/18 Tue 7/31/18 facility manager,
Sponsor $1,248.00
Process
improvement planning 6 days Wed 8/1/18 Wed 8/8/18 Project manager $672.00
Milestone 2:
Completion of
project planning
phase
0 days Wed 8/8/18 Wed 8/8/18 Project manager $0.00
Project execution 27 days Thu 8/9/18 Fri 9/14/18 $3,056.00
Executing
management plan and
revision thereto
7 days Thu 8/9/18 Fri 8/17/18 system developer $672.00
Giving project
progress review 5 days Mon
8/20/18 Fri 8/24/18 system developer $480.00
Identifying project
team members 4 days Mon
8/27/18
Thu
8/30/18
Project
manager ,system
analyst
$832.00
Contract 5 days Fri 8/31/18 Thu 9/6/18 HR manager $400.00
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4PROJECT MANAGEMENT
compliance
Meeting facility
and resource
requirements
6 days Fri 9/7/18 Fri 9/14/18 Project manager $672.00
Milestone 3:
Completion of
project execution
phase
0 days Fri 9/14/18 Fri 9/14/18 Project manager $0.00
Project closure 15 days Mon
9/17/18 Fri 10/5/18 $1,520.00
Stakeholder signoff 5 days Mon
9/17/18 Fri 9/21/18 HR manager $400.00
Post project
maintenance planning 4 days Mon
9/24/18
Thu
9/27/18 Project manager $448.00
Final project
document submission 6 days Fri 9/28/18 Fri 10/5/18 Project manager $672.00
Milestone 4:
Completion of
project closure phase
0 days Fri 10/5/18 Fri 10/5/18 Project manager $0.00
2. Creating a responsibility assessment matrix
For each activity, individual human and cost resources are allotted and the RACI matrix
for this particular project is mentioned below:
Activity
Project
manager
Finance
manager
HR manager
system
developer
facility
manger
project
sponsor
System
analyst
Project initiation
Allocating human resources to the project R R/C R/A A R C I
Project feasibility study R C I R R C I
Website analysis R R/C R/A A
compliance
Meeting facility
and resource
requirements
6 days Fri 9/7/18 Fri 9/14/18 Project manager $672.00
Milestone 3:
Completion of
project execution
phase
0 days Fri 9/14/18 Fri 9/14/18 Project manager $0.00
Project closure 15 days Mon
9/17/18 Fri 10/5/18 $1,520.00
Stakeholder signoff 5 days Mon
9/17/18 Fri 9/21/18 HR manager $400.00
Post project
maintenance planning 4 days Mon
9/24/18
Thu
9/27/18 Project manager $448.00
Final project
document submission 6 days Fri 9/28/18 Fri 10/5/18 Project manager $672.00
Milestone 4:
Completion of
project closure phase
0 days Fri 10/5/18 Fri 10/5/18 Project manager $0.00
2. Creating a responsibility assessment matrix
For each activity, individual human and cost resources are allotted and the RACI matrix
for this particular project is mentioned below:
Activity
Project
manager
Finance
manager
HR manager
system
developer
facility
manger
project
sponsor
System
analyst
Project initiation
Allocating human resources to the project R R/C R/A A R C I
Project feasibility study R C I R R C I
Website analysis R R/C R/A A

5PROJECT MANAGEMENT
Contract with service providers R C I R R/C R/A A
Gathering functional and non functional
requirements
R R/C R/A A R R/C R/A
Project planning R R/C R/A A R/A A R
Project scope management plan R C I
Quality management plan R C I R R/C R/A
Communication management plan R/A A R C R/A A R
Allotting project manager R R/C R/A A R C I
Hiring software developer and software
analyst
R C I R R/C R/A
Project execution phase R/A A R R/C R/A A R
Executing management plan and revision
thereto
R R/C R/A A R/A A R
Giving project progress review R C I R R/C R/A
Identifying project team members R R/C R/A A C I
Contract compliance R R/C R/A R/A A R R/A
Project closure phase I R C I R R/C R/A
Stakeholder signoff R R/C R/A A R C
Post project maintenance planning R R/C R/A R C I
Final project document submission A R C I R R/C R/A
3. Project closure and post implementation report
Project mane Upgradation of the Archives website
Date Please fill
Author Please fill
Project sponsor Australian Gov
Senior user Please fill
Senior supplier Microsoft/OS linux
Contract with service providers R C I R R/C R/A A
Gathering functional and non functional
requirements
R R/C R/A A R R/C R/A
Project planning R R/C R/A A R/A A R
Project scope management plan R C I
Quality management plan R C I R R/C R/A
Communication management plan R/A A R C R/A A R
Allotting project manager R R/C R/A A R C I
Hiring software developer and software
analyst
R C I R R/C R/A
Project execution phase R/A A R R/C R/A A R
Executing management plan and revision
thereto
R R/C R/A A R/A A R
Giving project progress review R C I R R/C R/A
Identifying project team members R R/C R/A A C I
Contract compliance R R/C R/A R/A A R R/A
Project closure phase I R C I R R/C R/A
Stakeholder signoff R R/C R/A A R C
Post project maintenance planning R R/C R/A R C I
Final project document submission A R C I R R/C R/A
3. Project closure and post implementation report
Project mane Upgradation of the Archives website
Date Please fill
Author Please fill
Project sponsor Australian Gov
Senior user Please fill
Senior supplier Microsoft/OS linux

6PROJECT MANAGEMENT
3.1 End project report
Target tolerance Planned Actual Details
Project starting Based on the project
requirement the
project manager has
planned to start and
complete the project
within 105 days
Due to lack of
experience the project
took 130 days for
final completion.
The delay behind the
project completion
was lack of
experienced project
team members.
Project planning Development of
advanced common
use proprietary
content management
system or open source
software
Open source software Due to lack of project
planning components
Project execution Gathering supporting
SLA
SLA gathering The project time and
budget both are
absolutely correctly
estimated
Project closure Service requirements
gathering
Proposed objectives
gained
Human resources Communication
Project manager Open inter-organizational communication
3.1 End project report
Target tolerance Planned Actual Details
Project starting Based on the project
requirement the
project manager has
planned to start and
complete the project
within 105 days
Due to lack of
experience the project
took 130 days for
final completion.
The delay behind the
project completion
was lack of
experienced project
team members.
Project planning Development of
advanced common
use proprietary
content management
system or open source
software
Open source software Due to lack of project
planning components
Project execution Gathering supporting
SLA
SLA gathering The project time and
budget both are
absolutely correctly
estimated
Project closure Service requirements
gathering
Proposed objectives
gained
Human resources Communication
Project manager Open inter-organizational communication
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7PROJECT MANAGEMENT
Finance manager Open communication
System developer Open communication
System analyst Open communication
HR manager Open communication
3.2 Project closure reflective report
The project closure report is the final document that displays all the features of the
website. In order to prepare this project, initially I have analyzed the features of the existing
websites of Archives. Then, I have planned for additional requirements those can eventually
resolve the issues that are hampering the project outcomes. For redeveloping the website, I have
thought of external hosting for update and post implementation changes. I think the website must
add GET, POST, PUT and DELETE data using the concept of Application Programming
Interface (API) within the allotted timeframe. Again the API must contain mix official records
and user granted content as well. I think the website will be enough user-friendly, compatible,
reliable and accessible. In addition to this, I have also thought about the privacy and security of
the website which ensures that none of the unauthenticated user will be able to access data from
the server. The prototype or authentic design is approved by the project sponsor.
4. Project evaluation report and post implementation report
The final project evaluation and post implementation project implies the human
resources, communication and stakeholder area associated to the project “redevelopment of the
website of archives”. In order to reduce the workload from the project team members I have
Finance manager Open communication
System developer Open communication
System analyst Open communication
HR manager Open communication
3.2 Project closure reflective report
The project closure report is the final document that displays all the features of the
website. In order to prepare this project, initially I have analyzed the features of the existing
websites of Archives. Then, I have planned for additional requirements those can eventually
resolve the issues that are hampering the project outcomes. For redeveloping the website, I have
thought of external hosting for update and post implementation changes. I think the website must
add GET, POST, PUT and DELETE data using the concept of Application Programming
Interface (API) within the allotted timeframe. Again the API must contain mix official records
and user granted content as well. I think the website will be enough user-friendly, compatible,
reliable and accessible. In addition to this, I have also thought about the privacy and security of
the website which ensures that none of the unauthenticated user will be able to access data from
the server. The prototype or authentic design is approved by the project sponsor.
4. Project evaluation report and post implementation report
The final project evaluation and post implementation project implies the human
resources, communication and stakeholder area associated to the project “redevelopment of the
website of archives”. In order to reduce the workload from the project team members I have

8PROJECT MANAGEMENT
divided the total project in small segments and for each segment cost and human resources are
allotted also. I think that, for developing the project open communication is the best way to
communicate. It will help the project manager and the project team members to communicate
with each other. The system developers are responsible to track the day to day technical
upgrades. All those technologies should be incorporated to the newly developed system.
4.1 Ongoing risks
Issues ID Risk summary Proposed action
Financial risks Due to incorrect feasibility
study the developers faced
major commercial risk
At the project initiation phase
feasibility study should be
done based on the project
resources.
Communication error Intra organizational conflict
raised
Open communication should
be implemented
Lack of security Due to adoption of lack of
encryption technology in the
newly build website,
outsiders can easily access
data from the server.
Proper encryption algorithm
should be incorporated
Web application error Due to monitoring and
controlling error, applications
may fail to meet the
requirements.
SLA and other license for
running the application
should be incorporated
divided the total project in small segments and for each segment cost and human resources are
allotted also. I think that, for developing the project open communication is the best way to
communicate. It will help the project manager and the project team members to communicate
with each other. The system developers are responsible to track the day to day technical
upgrades. All those technologies should be incorporated to the newly developed system.
4.1 Ongoing risks
Issues ID Risk summary Proposed action
Financial risks Due to incorrect feasibility
study the developers faced
major commercial risk
At the project initiation phase
feasibility study should be
done based on the project
resources.
Communication error Intra organizational conflict
raised
Open communication should
be implemented
Lack of security Due to adoption of lack of
encryption technology in the
newly build website,
outsiders can easily access
data from the server.
Proper encryption algorithm
should be incorporated
Web application error Due to monitoring and
controlling error, applications
may fail to meet the
requirements.
SLA and other license for
running the application
should be incorporated

9PROJECT MANAGEMENT
5. Identification of findings and Lesson learned into future projects
Lesson no Situation
description
Outcome Impact Lesson learned
1 Before
implementing the
redeveloped
website it is
necessary for the
project team
members to
analyze the
existing system.
Meet the
preliminarily
prepared website
objectives.
Positive I have learned
that, database
reports for listing
and exporting all
user generated
contents, website
visitor statistics
are needed.
2 Administration
module should
have to keep
secure
It can remove
rater edit all the
user added
contents.
Positive Proper
encryption
mechanism must
be incorporated
to minimize the
3 Proper delivery
of the website
application and
operation
Deliver a secured
and efficient
website to the
users.
Positive Proper delivery
will lead to
create proper
orders for the
orders.
5. Identification of findings and Lesson learned into future projects
Lesson no Situation
description
Outcome Impact Lesson learned
1 Before
implementing the
redeveloped
website it is
necessary for the
project team
members to
analyze the
existing system.
Meet the
preliminarily
prepared website
objectives.
Positive I have learned
that, database
reports for listing
and exporting all
user generated
contents, website
visitor statistics
are needed.
2 Administration
module should
have to keep
secure
It can remove
rater edit all the
user added
contents.
Positive Proper
encryption
mechanism must
be incorporated
to minimize the
3 Proper delivery
of the website
application and
operation
Deliver a secured
and efficient
website to the
users.
Positive Proper delivery
will lead to
create proper
orders for the
orders.
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10PROJECT MANAGEMENT
5.1 Control and tools
Lesson no Control/ tool used Positives negatives
1 Project change
management control
tool
-
2 Project claim
management
6. Identification of skill development/training needs to be applied in HR
communication and stakeholder management
In order to avoid organizational conflicts and develop the redesigned website for the
consumer, proper training programs should be arranged and the applied programs are as follows:
Problem resolving and conflict resolving skills: It is essential for the project team
members to have proper conflict resolving and problem resolving capability to make sure that the
project is meeting its desired requirements. This skill is very essential as it will help them in
reducing issues that the team members refer to various project documents. Professional
motivation and leadership of the project managers will help them to gain these skills.
Training and development program: Project training and development program should
be arranged by the project manager to make the team members familiar to their job roles. Project
managers should process knowledge regarding good conflict skills. Regular conversion and team
conversation will help the project team members to keep themselves engage to their job roles.
5.1 Control and tools
Lesson no Control/ tool used Positives negatives
1 Project change
management control
tool
-
2 Project claim
management
6. Identification of skill development/training needs to be applied in HR
communication and stakeholder management
In order to avoid organizational conflicts and develop the redesigned website for the
consumer, proper training programs should be arranged and the applied programs are as follows:
Problem resolving and conflict resolving skills: It is essential for the project team
members to have proper conflict resolving and problem resolving capability to make sure that the
project is meeting its desired requirements. This skill is very essential as it will help them in
reducing issues that the team members refer to various project documents. Professional
motivation and leadership of the project managers will help them to gain these skills.
Training and development program: Project training and development program should
be arranged by the project manager to make the team members familiar to their job roles. Project
managers should process knowledge regarding good conflict skills. Regular conversion and team
conversation will help the project team members to keep themselves engage to their job roles.

11PROJECT MANAGEMENT
References
Badewi, A., 2016. The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management, 34(4), pp.761-778.
Cagliano, A.C., Grimaldi, S. and Rafele, C., 2015. Choosing project risk management
techniques. A theoretical framework. Journal of Risk Research, 18(2), pp.232-248.
Chih, Y.Y. and Zwikael, O., 2015. Project benefit management: A conceptual framework of
target benefit formulation. International Journal of Project Management, 33(2), pp.352-362.
de Carvalho, M.M., Patah, L.A. and de Souza Bido, D., 2015. Project management and its effects
on project success: Cross-country and cross-industry comparisons. International Journal of
Project Management, 33(7), pp.1509-1522.
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Joslin, R. and Müller, R., 2015. Relationships between a project management methodology and
project success in different project governance contexts. International Journal of Project
Management, 33(6), pp.1377-1392.
References
Badewi, A., 2016. The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management, 34(4), pp.761-778.
Cagliano, A.C., Grimaldi, S. and Rafele, C., 2015. Choosing project risk management
techniques. A theoretical framework. Journal of Risk Research, 18(2), pp.232-248.
Chih, Y.Y. and Zwikael, O., 2015. Project benefit management: A conceptual framework of
target benefit formulation. International Journal of Project Management, 33(2), pp.352-362.
de Carvalho, M.M., Patah, L.A. and de Souza Bido, D., 2015. Project management and its effects
on project success: Cross-country and cross-industry comparisons. International Journal of
Project Management, 33(7), pp.1509-1522.
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Joslin, R. and Müller, R., 2015. Relationships between a project management methodology and
project success in different project governance contexts. International Journal of Project
Management, 33(6), pp.1377-1392.

12PROJECT MANAGEMENT
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A.M.E. and Villanueva, P., 2014. Project
risk management methodology for small firms. International journal of project
management, 32(2), pp.327-340.
Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), pp.202-217.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Svejvig, P. and Andersen, P., 2015. Rethinking project management: A structured literature
review with a critical look at the brave new world. International Journal of Project
Management, 33(2), pp.278-290.
Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
pp.1382-1394.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A.M.E. and Villanueva, P., 2014. Project
risk management methodology for small firms. International journal of project
management, 32(2), pp.327-340.
Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), pp.202-217.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Svejvig, P. and Andersen, P., 2015. Rethinking project management: A structured literature
review with a critical look at the brave new world. International Journal of Project
Management, 33(2), pp.278-290.
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