Improving Project Management at Latino Engineering: A Strategic Plan

This project management assignment provides a detailed analysis and improvement plan for Latino Engineering, a company facing challenges after being acquired by an investment firm. The assignment begins with an introduction to the company's issues, including defective equipment, poor client follow-up, and customer service problems. It then delves into identifying root causes using techniques like Root Cause Analysis (RCA) and the Fishbone diagram. The core of the assignment lies in proposing a strategic plan to eliminate or reduce the identified issues within three months. The plan addresses specific problems such as defective equipment through improved maintenance and training, poor client follow-up via enhanced customer service training, long turnaround times through system improvements, and non-responsive customer service through staffing and morale boosting. The assignment concludes with a continuous improvement plan to prevent recurrence of these issues, offering a structured approach to problem-solving and sustained operational excellence.