PPMP20008 Term 2 Assignment 3: Lessons Learnt Analysis

This assignment, completed for the PPMP20008 course, focuses on the process of identifying and analyzing lessons learned in project management. It begins with an introduction to reflective practice and the lessons learned framework, emphasizing the importance of continuous improvement in project performance. The student outlines a structured approach to gathering, documenting, analyzing, storing, and retrieving lessons learned. The core of the assignment involves reflecting on three key areas: IT human capital issues and motivation, dealing with conflict within a team, and managing multiple tasks simultaneously. For each area, the student describes the situation, the resulting feelings, and the insights gained. Improvement strategies are then proposed, including specific actions, measurement methods, and timelines. The assignment concludes with a summary of the key takeaways and a list of references, demonstrating a commitment to applying lessons learned to enhance future project management practices.

PMMP 20008 – Initiating and Planning Projects Assignment 3
PPMP20008
2019 TERM 2ASS_3
LESSONS LEARNT
Name:Insert full name
Student NumberInsert student number
Campus:Insert campus or distance
Tutor:Insert tutor name
Tutorial number:Insert tutorial number
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PMMP 20008 – Initiating and Planning Projects Assignment 3
1. INTRODUCTION
Reflective practice is engaging in self-observation and evaluating the results while
understanding the reactions and actions of learners. It is a continuous practice that aims for
professional practice (Sewell, 2017). The aim and purpose of lessons learnt process is to
understand the concepts of project management that helps in future performance (Bolton, G.
(2014). The assignment contains IT project management issues, conceptualizing the lessons
learned process, effectively communicating failure, capitalizing from past projects and double
loop learning.
2 LESSONS LEARNT: FRAMEWORK
2.1Lessons learnt framework explained
The lesson learnt framework that can be applied in project management is capitalizing from
past projects. This framework explains the value of lessons learned and views importance of
meeting the standard expectations of proejct manager (Trevino & Anantatmula, 2008).
Individuals and organizations need to perform better as they learn from mistakes (Mcclory,
Read, Labib, 2017). To focus on structured management and formal management,
organizations set the criteria that capures the importnace of lessons learnt from previous
projects.
2.2Lessons learnt process: How I planned to gather, and document lessons learnt
STEPS WHEN WHO HOW
(i) Identify I PLANNED TO
IDENTIFY
LESSONS
LEARNT WHEN I
WANTED TO
ANALYZE AND
EVALUATE THE
IMPORTNACE OF
PROJECT
MANAGEMENT
I PLANNED TO
INVOLVE MY
COLLEAGUES IN
IDENTIFYING
THE LESSONS
LEARNT
I PLANNED TO
IDENTIFY THE
LESSONS
LEARNT BY
READING THE
LESSONS
(ii) Document
I PLANNED TO
DOCUMENT
LESSONS
LEARNT WHEN I
DID NOT HAVE
ADEQUATE
KNOWLEDGE
I PLANNED TO
INVOLVE
COLLEAGUES
AND OTHER
STUDENTS IN
DOCUMENTATION
I PLANNED TO
DOCUMENT
WHILE
MANAGING THE
DOCUMENTS
WITH SEVERAL
SECTIONS
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PMMP 20008 – Initiating and Planning Projects Assignment 3
(iii) Analyse I ANALYZED THE
INFORMATION
WHEN I
COLLECTED
SEVERAL
DOCUMENTS
I PLANNED TO
ANALYZE THE
DOCUMENTS
WITH THE HELP
OF SENIOR
COLLEAGUES
I ANALYZED THE
DOCUMENTS
WITH EFFECTIVE
PLANNING
(iv) Store I PLANNED TO
STORE THE
INFORMATION
WHEN THE
INFORMATION
WAS ANALYZED
PROPERLY AND
WAS IMPORTANT
I PLANNED TO
INVOLVE 3 OF MY
COLLEAGUES TO
TAKE HELP IN
STORAGE OF
DATA
I PLANNED TO
STORE
INFORMATION
WITH THE HELP
OF DATA SYSTEMS
(v) Retrieve
I PLANNED TO
RETRIEVE
LESSONS
LEARNT WHEN
THE
INFORMATION
WAS ADEQUATE
AND IMPORTNAT
I PLANNED TO
RETRIEVE
INFORMATION
WITH MY
COLLEAGUES
I PLANNED TO
STORE
INFORMATION
WITH THE HELP
OF LATEST
TOOLS
2.3 Lessons learnt process: What actually happened? (2.5 marks)
STEPS WHEN WHO HOW
(i) Identify I IDENTIFIED
LESSONS
LEARNT WHEN I
COMPARED THE
GIVEN LESSONS
I INVOLED
COLLEAGUES TO
IDENTIFY THE
LESSONS
LEARNT
I IDENTIFIED
LESSONS
LEARNT BY
READING THE
PARTICULAR
LESSONS
(ii) Document
I DOCUMENTED
THE LESSONS
LEARNT WHILE I
WORKED ON
LEARNING
PROCESS
I INVOLVED MY
FRIENDS IN
DOCUMENTING
LESSONS
LEARNT
I DOCUMENTED
LESSONS
LEARNT WHILE
READING THE
PERSPECTIVES
AND
IMPORTANCE OF
EACH LESSSON
(iii) Analyse I ANALYZED
LESSONS
LEARNT WHILE
I WORKED BY
MYSELF IN
CONSIDERING
I ANALYZED
LESSONS
LEARNT WHILE
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PMMP 20008 – Initiating and Planning Projects Assignment 3
COMPARED THE
LESSONS WITH
DIFFERENT
PERSPECTIVES
ANALYSIS OF
THE LESSONS
LEARNT
CONSIDERING
PLANNED
INITIATIVES
(iv) Store I STORED THE
INFORMATION
WHEN I
THOUGHT IT WAS
VERY HELPFUL
FOR THE FUTURE
I STORED THE
INFORMATION
TAKING HELP
FROM
COLLEAGUES
I STORED THE
LESSONS
LEARNT BY
WORKING ON
STORING DATA IN
THE SYSTEM
(v) Retrieve
I RETRIEVED
LESSONS
LEARNT WHEN I
HAD ENOUGH
KNOWLEDGE
ABOUT THE
LESSONS
LEARNT
I RETRIEVED
INFORMATION
BY MYSELF AS
AND WHEN
REQUIRED
I RETRIEVED
LESSONS
LEARNT WHILE
USING
DIFFERENT
TOOLS AND
TECHNIQUES
3. LESSONS (16 MARKS)
3.1 Defining lessons learnt (or learned)
Lessons learnt is defined as the knowledge that is gained while learning the project phase and
areas with the aim of improving future performance (Rowe & Sikes, 2006).
3.2 Lesson 1
3.2.1 What I learnt from reflecting on the situation (2.5 marks)
1. Situation 2. The situation made me
feel…
3. What I learnt from
reflecting on the situation
Within PPMP20008, there
were issues of IT human
capital which needed to be
handled efficiently. Lack of
motivation was the major
issue (Bartsch, Ebers Maurer,
2013).
The situation made me feel
frustrated because
motivation was the base for
the project success.
Motivational theories were
learnt and were implemented
on employees which resulted
in success.
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PMMP 20008 – Initiating and Planning Projects Assignment 3
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PMMP 20008 – Initiating and Planning Projects Assignment 3
3.2.2 Improvement Strategy One
(a)
Improvement
strategy
(b)
Measurement
(c)
Achievable
(d)
Relevant
(e)
Timing
Specific
improvement
strategy is to
work on rapid
development
Measuring the
strategy is to
measure the
productivity of
the project
Strategy is
achievable
because it
ensures success
and growth of the
project (Algeo,
2014).
The strategy is
relevant to the
lessons learnt
while it will
minimize the
defects
Strategy will be
implemented by
1-11-2019.
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PMMP 20008 – Initiating and Planning Projects Assignment 3
3.3 Lesson 2: Dealing with conflict (5 marks awarded for 3.3)
Project managers often deal with situations involving conflict, including with difficult stakeholders
and problematic staff. As a student completing PPMP20008, reflect on when you experienced some
kind of conflict.
3.3.1 What I learnt from reflecting on the situation (2.5 marks)
1. Situation (involving
conflict)
2. The situation made me
feel…
3. What I learnt from
reflecting on the situation
Team performance was not
upto the mark thereby there
were team conflicts while
undertaking the project
The situation made me feel
tensed and angry
While reflecting on the
situation i learnt that team
members must be provided
adequate training
3.3.2 Improvement Strategy Two: Dealing with conflict (2.5 marks)
(a)
Improvement
strategy
Explain what the
specific strategy
is that you will
implement to
address the
lesson involving
resolving
conflict)
(b)
Measurement
How to measure
if the strategy
works
(c)
Achievable
Why the strategy
is achievable
(d)
Relevant
Explain the
relevance of
strategy to
address the
lesson
(e)
Timing
When the
strategy will be
implemented
While dealing
with conflict, it is
important to
focus on conflict
resolution
strategy (Nelson,
2007).
I could measure
with the team
performance
criteria and
results while
measuring the
strategy
Strategy is
achievable as it
will ensure team
performance and
project success
(Duffield &
Whitty, 2015).
The strategy is
relevant as it
ensures conflicts
The strategy will
be implemented
10-11-2019
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PMMP 20008 – Initiating and Planning Projects Assignment 3
3.4 Lesson 3: Dealing with multiple tasks(5 marks awarded for 3.4)
In their demanding role, project managers deal with multiple tasks. Reflect upon your experience
as a student in PPMP20008when you needed to deal with multiple tasks.
3.4.1 What I learnt from reflecting on the situation (2.5 marks).
1. Situation (involving
multiple tasks)
2. The situation made me
feel…
3. What I learnt from
reflecting on the situation
Multiple tasks were the
complex task for the team
which led to
The situation of handling
multiple tasks confused me
I learnt to handle multiple
tasks at the same time and
improved confidence
3.4.2 Improvement strategy three: Dealing with multiple tasks (2.5 marks).
(a)
Improvement
strategy
Explain what the
specific strategy
is that you will
implement to
address the
lesson involving
dealing with
multiple tasks)
(b)
Measurement
How to measure
if the strategy
works
(c)
Achievable
Why the strategy
is achievable
(d)
Relevant
Explain the
relevance of
strategy to
address the
lesson
(e)
Timing
When the
strategy will be
implemented
Multitasking
strategy was
applied
Overall results
are measured to
ensure
multitasking
The strategy is
achievable as it
helps to provide
ideas to what
need to be done
The strategy is
relevant as it
involved
immediate
actions to be
taken on various
tasks
The strategy will
be implemented
by 1-11-2019
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PMMP 20008 – Initiating and Planning Projects Assignment 3
4.1 CONCLUSION
I have learnt several aspects that helped me to improve in capitalizing the project, future
performance of the project and project management aspects. Lessons learnt help me to focus on
providing a finishing touch while implementing several strategies that will help to handle team
performance, team conflicts and provide intense knowledge about multitasking projects.
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PMMP 20008 – Initiating and Planning Projects Assignment 3
4.2. REFERENCES
# REFERENCES
1. Algeo, C., (2014). Exploring project knowledge acquisition and exchange through
action research. Proj. Manag. J. 45, 46–56.
2. Bartsch, V., Ebers, M., Maurer, I., (2013). Learning in project-based organizations: the
role of project teams' social capital for overcoming barriers to learning. Int. J. Proj.
Manag. 31:239–251.
3. Bolton, G. (2014). Reflective practice: writing and professional development. London:
Sage.
4. Duffield, S., Whitty, S., (2015). Developing a systemic lessons learned knowledge
model for organisational learning through projects. Int. J. Proj. Manag. 33:311–324.
5. McClory, S. Read, M. Labib, A., (2017). Conceptualising the lessons-learned process
in project management: Towards a triple-loop learning framework. International
journal of project management. 1-12.
6. Nelson, R., (2007). IT project management: Infamous failures, classic mistakes, and
best practices. MIS Quarterly Executive, 6(2), 67-76.
7. Project Management, (2013). How to capture lessons learned at the end of a project.
https://www.youtube.com/watch?v=DBUqW_ek4hI&feature=youtu.be
8. Rowe, S. F. & Sikes, S. (2006). Lessons learned: taking it to the next level. Paper
presented at PMI® Global Congress 2006—North America, Seattle, WA. Newtown
Square, PA: Project Management Institute
9. Sewell, C., (2017). Reflective practice workshop, University of Cambridge
10. Trevino, S. A. & Anantatmula, V. S. (2008). Capitalizing from past projects: the value
of lessons learned. Paper presented at PMI® Research Conference: Defining the
Future of Project Management, Warsaw, Poland. Newtown Square, PA: Project
Management Institute.
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