Marriott Hotel: Project Management Office Implementation Analysis

This report provides a comprehensive analysis of Project Management Office (PMO) implementation, focusing on the Marriott Hotel as a case study within the hospitality industry. It begins by introducing and explaining the PMO concept, delving into associated management theories such as dispatching and thermostat models, and outlining the effects of PMO on project managers and the projects they manage. The report then explores different PMO models, including activist, delivery, compliance, and centralized approaches, considering their suitability for Marriott's operations. A business case approach is used to analyze the pros and cons of PMO implementation, reflecting on its feasibility and suitability within Marriott. The analysis examines the practical application of PMO within Marriott, considering both its adoption and potential rejection. The report also includes a briefing paper format, providing recommendations and insights suitable for presentation to a CEO. The report aims to provide a detailed understanding of PMO implementation, its impact, and its practical application within a large hospitality organization.

Project Management office implementation
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Contents
INTRODUCTION......................................................................................................................3
Concept......................................................................................................................................3
Explain the project management office (PMO) concept........................................................3
Theories associated with PMOs.............................................................................................4
Effects of PMO on project managers and project..................................................................5
Different PMO models...........................................................................................................6
Practical application & analytical thinking................................................................................7
The case..................................................................................................................................7
The Pros & Cons of PMO (project management office)........................................................7
Analysis of Marriott in regard to adoption and rejection of PMO.........................................9
AT2 Briefing paper..................................................................................................................11
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................14
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INTRODUCTION
While the Hospitality industry is one of element in terms of economic system, the
hotel enterprise is an essential aspect of tourism business. The development of the Marriott
Hotel is a key pre-condition for tourism development. It is important thing to promote the
level of hospitality & service to incoming tourists the international standards. Most
importantly, it focuses on the effective project management office and become consider as
topical areas as successful implementation that will increase to the development of hospitality
industry.
Concept
Explain the project management office (PMO) concept
The project management office is based on team or department that sets, maintain a
proper standards for entire project management throughout an enterprise. it continuously
changing the procedures of enterprise and best way to implement suitable practices. It can be
possible due to the effectiveness of PMO. Marriott is the fastest growing hotel –chain and
always focused on the different projects, monitoring the impact, effectiveness of various
procedure (Anwar and Abdullah, 2021). The aim of PMO is constantly looking for way to
enhance the business operational activities. Whenever, the hotel enterprise is actively
participated into different tasks and creating actionable plan, which provide norms, standards
for undertaking the specific projects. It is the most common approach because it ensure that
all kind of tasks handled in proper manner. It also enabled them to find the right procedure to
fine tune, improving the level of efficiency.
Just like every enterprise necessarily needs to consider agile approach, so that it
should be considered the PMO as the best way to maintain business operations & functions
smoothly. It also assigned the tasks of PMO for every teams or groups. It enough personal
investment and understanding the picture of Marriott hotel. The concept of PMO (project
management office) helps to find the business process of Marriott hotel. It prevent the
bottlenecks while managing and controlling the complex tasks of hotel enterprise.
In Marriott hotel, it introduced the PMO, and used by administrator function that help
to identify risk or threat in management reports, collated time schedule, even in booking
process of hotel rooms (Chalupa, Petricek and Ulrych, 2021). At that time, PMO can be used
to manage and control the business operations. In some situation, it is implementing value
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adding concept of PMO and successful way to help the business project. The main role is to
help the projects which are governed in proper manner. It support the business to predict the
advantage, benefits and examined the poor performance.
Project management office (PMO) is consider the best resource factor and performed
by enterprise which can either understanding the role of people. In some cases, it is very hard
to overcome the challenges in the enterprise this is why because of poor management in the
projects. With early intervention, it will be implementing the concept of PMO and work with
team to find the best results or outcomes.
Theories associated with PMOs
The project management office (PMO) seems to be based on theories of management
that helps to find the best possible structure & emphasis on the PMBOK.
By using dispatching model or theory, it is mainly used in the project management
office in the hospitality industry. It is the most common theory which can be represented as
execution and criticism finding the assumptions. Generally, it focused on the inputs to a
particular tasks, and necessary resources to execute multiple operations. For example-
Marriott hotel introduced the concept of PMO within organisation. So, it always consider
theory of planning as management. It is completely based on the realization of multiple tasks
pushed by an effective plan.
The dispatching theory associated with PMO, compared to the starting point of
engine, which will be utilised by planned resources, commitment of responsibility of project
manager. Throughout dispatching theory, a project manager in Marriott hotel can be achieved
the tasks through communicating the authorization (Chan, 2021). It provide the right order to
manage and control the responsibility in step by step manner. In order to implement a project
of PMO, consider the dispatching theory to support project manager and build a two-way
communication between other team members. It is an essential aspect to find the best
commitment of team members so that they can easily start or compile only if it possible to
committed and realise with suitable tasks.
By considering thermostat model, the project manager in hotel can be improved the
learning and finding the improvement area or place. Thermostat theory associated with PMO
in order to perform relevant experiment regarding quality of service. For example- in Marriott
hotel, it may arise a problem regards quality of resources. So, it is important to focus on the
validity of particular test series (Mingotto, Montaguti and Tamma, 2021). It can be performed
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the process checking in proper manner. All kind of operations are performed through
scientific theory in order to control the fatal short coming. It is necessary aspect to address
the standard performance of hospitality industry. This can be possible when consider all
essential resources.
Effects of PMO on project managers and project
Before discussing importance of PMO, it is important to understand about PMO and in this
regard, it can be said that it is responsible for maintaining best practices as well as
documenting project status in one place. It is a department that can help out project manager
in getting in depth information about project and getting metrics for project execution. By
making use of project management tools, manager of Marriot hotel can increase trust among
customers by keeping information safe, secure as well as completing projects in a timely and
cost effective manner.
This department set standards for project management and by using such standards and
criteria, project manager can help Marriot in smooth operations and improved productivity.
This department facilitates planning, implementation as well as lesson learned that brings a
project from conceptualisation to completion (Arbabi, Salehi-Taleshi and Ghods, 2020). In
addition, it can also be said that it can increase sales of Marriott and can improve
performance of employees as it bridges the gap between team and senior management with
the main aim of improving project communication. When team members are being
communicated in an effective manner then they find easier in performing functions. It can
decrease errors and can lead improved quality of work. In addition, it can be said that this
project management office department can manage interdependencies between projects of
Marriott and it can promote skills set of employees.
Other main things that project management office do include:
 Collecting data or information about projects’ progress as well as producing reports.
 Developing standards and processes.
 Encouraging project managers as well as involved team to use set standards and
processes.
 Managing resources for projects.
 Mentoring project team members.
 Managing projects’ benefits.
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 Reporting on financial information and accordingly making changes in standards and
processes.
Some other benefits that project management office can provide to project managers and
team of Marriott include:
Transparency: Project management office is responsible for providing correct and reliable
information. By getting reliable information, project managers can improve decision making
and can support in successful project completion.
Delivery support: Project management office makes easier for project teams to perform their
functions by decreasing bureaucracy and providing training, mentoring as well as quality
assurance (Silvius, 2021).
Governance: Project management office is responsible for deciding as who will take the
right decision based on accurate information.
Reusability: This department facilitates sharing of knowledge and make it the central point
for lesson learned and best practices.
Different PMO models
There are 4 main types of PMO and PMO models that can be used by hospitality industry.
Selection of model relies on the main purpose as well as type of projects that company can
do. Main 4 models of PMO include:
The activist: this type of project management office is popular in companies as it has
distributed and business centric project ownership. It has an in-depth view of incoming
project demands and accordingly, it helps out decision makers by analysing business cases
for risks and alignment. Broad view helps out team members and project managers in
knowing status of all projects on dashboards (Marnewick, 2018). When projects in
dashboards go or show in red colour then it might suggest or solicit remedies. Team members
can see current status of project and accordingly can suggest for better improvement.
The delivery: It is also the most commonly found style or model of PMO. It is estimated by
businessmen and managers that around 40% of PMOs are delivery project management office
charged with planning as well as controlling the tactical execution of projects to business
expectations. With this model, this department gives full liberty to make decisions and
escalate problems. The main aim of using this model within businesses is to build repeatable
processes as well as techniques that can create a culture focuses on improved results.
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The compliance: It is the suitable model for those companies where processes,
documentation and methodologies needs to be consistent and improved. This type of model
of PMO establish standards and practices for measuring effectiveness of projects and
development capability for understanding status of key initiatives.
The centralised: When maturity level of PPM is low then companies often rely on key
performers to get work done in an effective manner. Efficiency is the main key to success and
this model helps out project managers in decreasing dependency and establishing reliable
processes for project reporting. This project management office is being developed as a place
where new joiners can be quickly brought up to speed on ways to get projects work done.
Representatives in this type of PMO model can support their companies to get together with
the main aim of sharing their effective practices (Metuge and Olaso, 2020).
On the basis of above discussed models, it can be said that for Marriott hotel, delivery and
activist PMO would be best. It can help out project managers in completing any kind of
project in a timely manner.
Practical application & analytical thinking
The case
The subject of case study is diversified Marriott Hotel Company. It is not consider
project based enterprise. The core operations of enterprises, & projects are executed only
with support, improve and expand the organisation (Spiridonova, 2021). The concept of
project management office (PMO) includes an enterprise such as Marriott hotel. In order to
handle the complex business capability or ability.
For this case study, analysing the entire project management officer within Marriott
hotel. It can be handled the variety of tasks through project manager and supports in the
decision-making process.
The Pros & Cons of PMO (project management office)
The Pros
It provide the best opportunity for Marriott hotel to handle the common, repeatable
process adequately. It can be implemented across the different projects.
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During Marriott hotel, it also reduced threats or risks of business operational activities
such as financial, budgeting (Tkachenko and et.al., 2021). The benefit of PMO is to
enhance the capability or ability.
The PMO offers the facility of Marriott hotel to use a leadership concept and focus to
handle project management community.
It provide the efficient way to manage all necessary resources, equipment’s those are
used in the Marriott hotel.
It ensure that select or choose a right alignment of projects with enterprise direction &
strategy process.
The Cons
Any kind of good things happens in the Marriott hotel, if in case it applied to the
PMO concept and making all of the results & outcomes (Mingotto, Montaguti and
Tamma, 2021). For example- Project manager in Marriott hotel can provide too much
emphasis on the hotel operational task.
It can be increased a lot of burden, maybe even failed to handle complex tasks. It
include financial, accounting and budget management and so on.
A lack of awareness- PMO was created a lot of hastily, not enough way to clearly or
not properly organised in the best manner.
Feasibility of PMO (project management office)
The feasibility of PMO is to identify the economic costs related to the project. It
including resources, equipment’s and man-power. These are considered the important part of
Marriott hotel to easily break-down the operational schedules, identifying the financial risks
or threats. It is potentially impact on the financial activities and understanding the project’s
schedule.
In the context of operational level, Project management office (PMO) needs to meet
the specific goals of Marriott hotel. It can be possible when a project manager can be
implemented solving strategic approach. Thus, a project manager is taking more advantage to
find the best opportunity (Tkachenko and et.al., 2021). In some situation, it is very difficult to
understand complex business operations regarding privacy & security of data, Financial
planning. All kind of complex processes are managed through project management office.
This is why because a significant role played by project manager, team members to setup
appropriate time-line or table. In order to complete tasks in step by step manner.
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Suitability of PMO (project management office)
The suitability of PMO is dependent on the time-management, identify how a project
manager can easily handle different tasks, completing within specific time-intervals. It is all
about the way in which consider an advantage to examine the opportunities.
Within hospitality business such as Marriott hotel, it plays important role of technical
capability which provide the brief idea about the technical resources and undertaking the
project (Mingotto, Montaguti and Tamma, 2021). To improve the speed of business tasks,
Project management office is the most suitable approach because it can behave as agile way
to analysis sufficient manner. It helps to generate appropriate results or outcomes.
Analysis of Marriott in regard to adoption and rejection of PMO
In regard to Marriot, it is known that it focuses on CSR strategy that is known as spirit
to serve our communities. It is a social approach by which it can stay ahead of competition
and can make sure the required compliance of stakeholders. 5 core values that make this hotel
popular and attractive include: excellence, putting people first, acting with integrity, embrace
with change and serving world in an effective manner. In addition, it is found that this hotel
has developed project management programs in some areas with the main aim of increasing
knowledge of employees and making them able to manage projects if it adopts PMO in the
future. Course name of its project management program was team building and assessment
tool, project management simulation, leadership in action, project management simulation
and managing MI project cost (Liyanaarachchi, Deshpande and Weaven, 2020). In this
program, employees and new joiners were trained and educated about quality management,
cost management, risk management, scope management, communication management and
integration management.
In regard to hospitality industry, it can be said that it hits the most from Covid-19 and it
decreased it sales and profitability. It is found that Marriot is striving hard for being in the
competition and attracting customers as well. It is facing problems in retaining skilled
employees and without skilled employees, it is not possible to regain image in the market and
increasing sales. It is found that this hotel needs better decision makers and project managers
and by making use of PMO, it can solve current problem that it is facing. By adopting PMO,
Marriot can fulfil all project requirements that include: meet deadlines, close tasks and meet
budget. But project manager needs technical knowledge, problem solving skill, project
management skill and team working. So, on the basis of this, it can be suggested to manager
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of Marriot that it should provide training to project team and project manager so that they can
complete technical projects in an effective manner. By adopting PMO and using effective
technical tools, Marriot can make an effective position in the market. By using PMO
department, Marriot can accomplish goals that it has set and good demand management is
one of the main keys to success. If it is not used then it can affect overall operations of
hospitality industry, attitude and vision. By using PMO and taking technical project, it can
promote contactless interaction with customers and delivery of services. It would be better for
Marriot as it can attract customers and regain image in the market. By promoting contactless
interaction and delivery of services, it can make customers sure that they are safe at its place
from infectious disease and other harmful substances. It can increase trust of customers, can
increase sales as well as profitability of Marriot hotel.
Overall, it can be suggested that Marriot should adopt PMO and by adopting this, it
should complete technical projects. For completing projects in a successful manner, it can
develop project development as well as training program. By providing training, it can
increase problem solving skills of manager and team members. Along with this, it should
promote team working so that employees can interact with each other’s and can understand
each other. It can improve their relations and they are more likely to complete tasks in an
effective as well as timely manner (Hyatt, 2018). It can make able to Marriot in becoming the
market leader and taking competitive advantages as well. By doing so, it can help out UK and
other areas in improving economic condition and employment as well.
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AT2 Briefing paper
The aim of the paper is to explore the importance of project management office (PMO)
in hospitality organization. Project management office concept has been determined as the
team and department which performs procedures, skills, knowledge and the methods in order
to achieve the specific project objective or task. The deliverables of the project are found to
be effective when the concept of the project management office has been used in terms of
performing the project. The PMO is entitled within creating the effective practices that lead
to help and guide operations. The practice theory in context of PMO states that project
management office department leads to impact the practices in hospitality organization in
effective manner that helps in gaining the success in the hospitality organization.
Hospitality organization such as- hotels are aligned with performing large number of
operations therefore, it is important to establish the project management office department as
it helps in increasing the effectiveness of services within assuring timely completion of the
selected project. PMO plays vital benefits for project manager and the projects that is being
undertaken in hospitality industry (Harold, 2021). Project manager can easily manage best
practice, strategies and documents of project at one place that helps in deciding the specific
goals for project manager. The matrix for the documentation can be prepared in easy manner
with the help of PMO. Also, the objectives become clear in the mind of project manager that
further results in the communicating the task with all members of project department in
effective manner.
The project that is undertaken in the hospitality sector is guided by the PMO therefore,
the assurance of the effective outcomes can be experienced by the project manager. The
selected project in hospitality organization gets the benefit of effective results in context of
the project due to the implementation of PMO as all the roles, responsibilities are determined
in PMO in effective manner.
The PMO model is mainly of three types and those are Supportive PMO, controlling
PMO and directive PMO. Supportive PMO model refers to that PMO model which performs
consultative role in the project within supplying the best practices, training and information.
Thus, effective support has been given to the project in hospitality organization within using
this model. Controlling PMO model refers to controlling the project within using specific
templates, tools and the conformance to the government. Lastly, Directive PMO is aligned
with the base of the talented project managers that are ready to assign projects and deliver the
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effective outcomes. Directive PMO provides effective opportunities in terms of completion of
project in effective manner and assures the effective outcomes as well.
Recommendation
The major recommendation to hospitality organization is entitled within establishing
PMO concept in organization as it will assure the effective outcomes of the projects that have
been undertaken. Also, Directive PMO Model is the most appropriate model that should be
adopted by hospitality organization as it will enable organization to have talented project
managers that will guide the completion of project in effective manner (Amer and Elayoty,
2018).
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