Operation and Project Management Strategies for a Nail Salon Business

This report delves into the operational and project management strategies employed by a nail salon, focusing on the introduction of a new service, "Advance Face Cure." It analyzes the application of the product life cycle (PLC) stages – initiation, planning, execution, and closure – within the context of launching this new service, including a detailed business case and business plan. The report examines the effectiveness of the PLC, specifically using the waterfall model to assess the project's progress and outcomes. It covers requirements analysis, system design, implementation, and deployment, providing insights into how the nail salon can effectively manage its operations and projects to ensure customer satisfaction and business success. The report also highlights the importance of stakeholder management, communication, and quality control in the project's lifecycle.

Operation and Project
Management.

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 3............................................................................................................................................1
P3: Application of product life cycle stages................................................................................1
TASK 4............................................................................................................................................5
P4: Effectiveness of product life cycle........................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
In present business scenario, operation management is consider to be one of the most
effective area of administration which is connected to manage the production process, improving
the business activities so that position of organisation can be improved (Beringer, Jonas and
Kock, 2013).
In this project the main aim is to provide particular information about the implementation
of operation management within Nail salon. Different stages of the PLC, important
documentation for making this work complete. Apart this reviews about effectiveness of
application to respective company via various model, concept and theories is done.
TASK 3
P3: Application of product life cycle stages
Nail Salon is one of the popular salon in the community that provide different services to
customer such as nail enhancement, manicures, pedicures, hair spa, skin smoothing etc. The
management of salon is planning to launch new services named “Advance face cure” that help in
removing of dark circle. In order to success of their project management needs to on the demand
of targeted customer that is established by administration research in market. PLC (Product life
cycle) is defined as crucial marketing concept that help to ascertain the stages of product or
services from development to devolution from market. The cycle is divided within four parts
such as initiation, planning, execution and closure (Chen, Hou and Wang, 2011).
Initiation: Management of Nail salon need to determine the business issues, actual needs
and opportunities so that services can be managed and control in better manner. At this stage
company need to figure out the objective of services and make sure that weather they are feasible
or not. In case of Nail salon, they first need to overlook the problem that could be arise while
launching new service such as large number of rivals, price issue etc. then they need to
determine the ways that help in overcoming the issue. For example they can provide additional
cream to interested customer who are willing to take the packages. Mainly the stages includes the
procedure to find out scope of business, deliverable time and the exact need for launching new
business.
Planning: This is the second stage of PLC that is related to making of effective plans that
help to survive well in the competitive market. The stage is mainly related to work statements,
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business plans etc. The manager of Salon focus to make plans related to setting of price, quality
of services that help to draw attention of large number of customer. This is mainly a lengthy
process as management first of all analyse the market trends, competition providing the same
services etc. that help them to take useful decision for the betterment of their services. It will take
around approx 3 to 4 week as it is not easy to communicate to the targeted customer regarding
new services launched by Nail salon.
Execution: - It is a third stage of project life cycle which include the execution of plan,
it is like convert planning into actions. Execution help the organisation to fulfil their goals and
objectives. Manager of Nail salon's company execute the plane and move further for the
execution . This process required timely meeting with the employees, briefing of plan and also
want review from workers which help the manager to keep on track (Drucker, 2012).
Manager of Nail salon need to build team who can lead them and provide proper long run
vision for the success. For the execution of plan, leader need to provide proper briefing which
specify that what exactly they have to do. Employees need to ensure that client will be satisfy
with the service or not. So communication is the best part to know about whether client satisfied
with the service or not. For example: - Nail salon introduce one time offer for the customers that
is first 100 clients get 20 percent discount on beauty services. Company need to manage time as
well as cost, so provide beauty services to the customers as fast they can do. Which directly
affect the quality management. Employee have to provide best quality of services with less time
ad low wastage of beauty products. Company need to manage lots of customer at the same time
with the full of quality services.
Closure: - In the final stage, work almost complete and the role of manager is going to
close. Before closing any project manager need to do few things which include the meeting of all
team members regarding project review (Mir and Pinnington, 2014.). Discussion will be on
strength or weakness of plan and the requirement of any improvement or not. This is the phase
where leader recognise the members and appreciate them regarding their work and efforts.
In the last step manager need to analyse project performance, team analysis, closure of
project and post implementation review. Project performance include that cost and benefits is
accurate or not and how project is managed. Team analysis means every member of the group
done their work or not. In the project closure, it involve the official closure of the project life
cycle. Last activity is to analyse that project is done successfully or not that is called post
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implementation review. For example: - Manager analyse the performance through comparing
actual cost on each client or pre- decided cost on single customer. After this company analysing
team work and how single member contribute in this plan. Also check that work is don on time
or not and at the end of the day target is achieved or not (Mitchell, 2013).
Business case:
Company Overview It is a specialist beauty salon who provide nail care services such as
nail enhancement, manicures and pedicures. Other salons also
provide the same services but those employee work in the nail salon
called nail technicians. Currently 40 percent of woman in the nail
salon from Vietnamese. This company also known by the nail bar.
Vision & Mission Vision of the company is to provide the quality service to their
customers, so each and every client will be satisfied with the nail
salon services. Mission of the company is to improve their quality
on regular basis and provide friendly environment to their
customers so they feel comfortable in the duration of consuming
services (Robichaud and Anantatmula, 2010).
Objectives Objective of the company is to satisfy their customers so they come
back in the future for the further treatment. Provide best quality
services at the reasonable price.
Strategies Nail salon company create new nail designs for the customers which
attract them on regular basis. Build customer relation because it is
also helpful to retain existing customers and making new one.
Business plan:
Cost Cost of Nail care services is differ according to the customer
requirement but individual it will take approx. £100 to £ 200.
Communication All the employees of Nail salon conduct a meeting regarding their
regular feedback and any other suggestion which is further used in
the nail care services.
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Quality Ultimate goal or objective of the nail salon is to provide quality
services to their customers. For this, all members learn new
techniques which help the company to satisfy their customers.
Scope All related activities which provided to the clients for the
satisfaction of related services. Company need to hire efficient
human resources and provide them proper training according to
their level of services.
Initiation Documents:
Description about product or service: In this, the chief objective of Nail salon is to
execute the project activities are determined or not. For example, launching new service into
competitive market by salon has the primary objective to attract large number of people those are
looking for some updates in manicure and pedicure or facial services. This also help company to
earn huge profit as all other companies do not provide advance services in market. The
description involves aim, scope and difficulties that may be faced by Nail salon in future (Singh
and Khanduja, 2012).
Determinants of stakeholders and their roles and responsibilities: All those parties
that help in smooth functioning of business and support in increasing profit are known as
stakeholders they includes customer, suppliers etc. In case of Nail salon they main focus of team
working on new services is to provide best and pleasing services to their customer. They use to
promote their newly developed face care services so that more number of customer can be
attracted. Customer wants the best services as they always look for the best option that can fulfil
their need and requirement. As they will be attracted by the new services of Nail salon that help
salon to increase profit and gain goodwill.
Work breakdown structure:
It is a breakdown structure of project management where work is distributed in the small
elements. Organisation divide their objectives and handover this to team members to check their
efficiency. Company use this structure for the classification of work.
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TASK 4
P4: Effectiveness of product life cycle
In present business scenario, it has been observed that large or small business use to
calculate the effectiveness of PLC that help to expand their business and relevant product and
services in marketplace. Thus the management of Nail salon used the waterfall Model that
support them to measure the effectiveness of product life cycle implemented while establishing
new business. According to this model, it is very crucial to attain the business operation so that
management can move to further stages.
Waterfall model:
Waterfall model is the project management methodology, In this model each phase must
be completed before starting a next phase, there is no overlapping system. It is the earliest SDLC
approach which is used for dividing software development (Thomas, Cicmil and George, 2012).
Each stage is planned for performing specific activity during SDLC. Nail salon follow this model
and makes planning according to this. It provides nail care services like as pedicures, manicures
and skin beauty care services also. In this model we have to prepare plans firstly then start to
work, before starting next work we should completed first. following stages should be follow to
accept this model-
 Requirement Analysis: It means requirements be well authenticated or documented
before any other project work begin, the project manager is likely to spend time during
this phase and start to gather information. Nail salon collect requirements start with idea
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or concept of what the customer wants to do in upcoming time. These needs are captured
in the require document, and focuses to complete first then get next.
 System design: This is the process of developing,defining programme, modules,
architecture and data for a system to identify the requirements. This is used to design,
architecture and deal with technological products. Nail salon does not include
interconnected technological factors like as software, hardware,services, operators etc.
They helps to recognized the usefulness of new multi- technology product and services
can be seen as the application of product development. In nail salon manager should be
consider customer's wants and their expectations. They manage their time to complete the
task and get next appointment to work.
 Implementation: This stage contains physical construction of software which is set out
in design stage. This is done by development team that includes interface designers,
programmers, other specialist. It helps to analysis work progress, conception, design and
testing to make effective task. System is formed in small programs known as units,which
are integrated in next phase.
 Deployment of system: This means bringing resources in to effective action in customer
environment after completed testing and releasing software. It helps to meet customer's
need and wants in effective manner.
 Maintenance: This includes various issues which generates in the client environment. To
solve these issues, patches should be released and also helps to enhance the product in
better way released. In Nail salon maintenance is done after delivering these changes in
customer surroundings and client get satisfaction from all services.
CONCLUSION
From the above report, it has been stated that operation and project management is
significance for almost each businesses that help to execute and perform business activities in
proper manner. It help an organisation to launch new product or service in market just because
their valuable process that further support to gain various methods and technicians. PLC benefit
company like Nail salon to evaluate effective methods that support them to survive profitable in
market for long term. Management of respective company use to evaluate the PLC to calculate
the actual performance by applying the concept of waterfall model. As it is mainly implemented
to enlarge scope and capabilities of newly established business or services.
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REFERENCES
Books and Journals
Beringer, C., Jonas, D. and Kock, A., 2013. Behavior of internal stakeholders in project portfolio
management and its impact on success. International Journal of Project Management.
31(6). pp.830-846.
Chen, Y., Hou, K. and Wang, R., 2011, October. A workflow-based cooperative project
management system. In Distributed Computing and Applications to Business,
Engineering and Science (DCABES), 2011 Tenth International Symposium on (pp. 69-
73). IEEE.
Drucker, P., 2012. The practice of management. Routledge.
Mir, F. A. and Pinnington, A. H., 2014. Exploring the value of project management: linking
project management performance and project success. International journal of project
management. 32(2). pp.202-217.
Mitchell, G., 2013. Selecting the best theory to implement planned change. Nursing Management
(through 2013). 20(1). p.32.
Robichaud, L. B. and Anantatmula, V. S., 2010. Greening project management practices for
sustainable construction. Journal of Management in Engineering. 27(1). pp.48-57.
Singh, B. J. and Khanduja, D., 2012. Developing operation measurement strategy during Six
Sigma implementation: a foundry case study. International Journal of Advanced
Operations Management. 4(4). pp.323-349.
Thomas, J. L., Cicmil, S. and George, S., 2012. Learning from project management
implementation by applying a management innovation lens. Project Management
Journal. 43(6). pp.70-87.
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