The Role of PMO in Organizational Success: A Research Report

This report delves into the multifaceted roles of a Project Management Office (PMO) within an organization, exploring its functions, benefits, and impact on achieving organizational goals. The study examines the PMO's role in knowledge sharing, particularly within project-based organizations (PBOs), and investigates how PMOs facilitate effective project management. The report provides an overview of the research methodology, including research questions, literature review, data collection, and analysis techniques. The report also discusses the characteristics of PMOs, their relationship with top management and other departments, and the benefits they offer in terms of project success. This report aims to provide insights into how PMOs can be effectively utilized to enhance knowledge sharing and improve project outcomes.

Running head: ROLES OF PMO IN AN ORGANIZATION
Roles of PMO in an organization
Name of the Student:
Name of the University:
Author note:

1ROLES OF PMO IN AN ORGANIZATION
Table of Contents
1. Background................................................................................................................3
1.1. Introduction.............................................................................................................3
1.2. Problem of statements.............................................................................................3
1.3. Research questions..................................................................................................4
1.4. Purpose of the study................................................................................................4
1.5 Significance of the study..........................................................................................5
1.6. Limitations of the study..........................................................................................5
2. Literature review........................................................................................................6
2.1 Benefits of PMO......................................................................................................6
2.2 characteristics of project management office...........................................................7
2.3 Role Typology Based on PMO Relationships.........................................................7
3. Methodology..............................................................................................................9
3.1 Introduction:.............................................................................................................9
3.2. Research outline......................................................................................................9
3.3. Research onion:.......................................................................................................9
3.4 Research philosophy..............................................................................................10
3.5 Research approach:................................................................................................11
3.6 Research purpose...................................................................................................11
3.7. Research strategy..................................................................................................12
3.8 Data collection process:.........................................................................................12
3.8.1 Sources of information:.......................................................................................12
3.8.2. Data analysis technique......................................................................................12
3.8. Sampling technique...............................................................................................13
3.9 Accessibility issue:.................................................................................................13
3.10 Ethical consideration............................................................................................13
3.1. Research design.....................................................................................................13
4. Results and discussion..............................................................................................14
5. Conclusion................................................................................................................16
References....................................................................................................................17

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1. Background
1.1. Introduction
Current research for evaluation of the role of project management offices has
expanded potential in order to act as knowledge brokers between various projects as well as
top management. The study does not give adequate evidence of brokering role of project the
management office (Müller et al. 2013). The research has aims to analyse the functions of
PMO from knowledge sharing perspective as well as expand if there are any functions that
reflects the requirements of knowledge sharing of the project management. The issues are
evaluated with the help of cross analysis of an organization. The major contribution is insight
into the role of PMO in sharing knowledge as well as knowledge sharing in PBOs. There are
also some I practical steps in order to assist project management offices for better adaption of
the functions to the requirements of project management as well as knowledge sharing style
can be proposed (Kutsch et al. 2015). The present study deals with introductory part of the
research consisting of role of PMO in project management as the topic of research. Literature
review about the topic is discussed in the present study. Moreover, research methodology and
findings and analysis is also discussed in the study.
1.2. Problem of statements
Projects are considered as temporary organizations with intentional death. It has been
purposefully designed in order to provide advantages for permanent enterprise or specific
stakeholders with the help of complicated solving procedures. The projects are generally
considered as effective procedure of combining knowledge as well as optimization of values
from the investments (Takey & de Carvalho 2015). On the other hand, the projects are
considered as temporary enterprise, it is existed within the boundary of the project that is
based organizations. There are no standards from as well as previous researchers discussed

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regarding project management. On the other hand, PBOs are defined as the organizations in
which main products can be generated through the projects for getting internal or external
consumers (Takey & de Carvalho, 2015). It may be the standalone organizations and
subsidiary of larger organization. However, there are both types of characteristics in the
organizations and capable of handling several projects. Thus, it is important to research the
role of PMO with top management and different departments within the organization.
1.3. Research questions
 What are knowledge sharing criteria of PMO with the top management as well
as other departments within an organization?
 How is it helpful in achieving an organizational goal?
1.4. Purpose of the study
The study has purposes to analyse role of PMO in order to achieve organizational
goal. The expected advantages of developing project based organizations as well as the PBO
needs to work jointly. In addition, new ideas, challenges as well as learning obtained from the
process. PBO needs to ensure effective knowledge sharing process in order to ensure the
projects avoid risks of reinventing wheel as well as repeating the mistakes.
On the other hand, project management office is usually considered as the formal
layer of control between the top management as well as project management office within
PBO. It is an institutional of the governance strategies (Lee-Kelley & Turner, 2017). The
shapes as well as roles of PMO has functions that can vary as per contexts that are
incorporated. The PBO has no explicit for the functions that are often incorporated with the
organization. The study starts with discussion on knowledge sharing procedures in project
based organizations. It consists of knowledge sharing of PMOs as well integration of
behaviour as well as the role of PMO as knowledge broker. It continues with description of

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the methods utilized in the study. An analysis has been presented followed by discussion on
results along with implementations.
1.5 Significance of the study
A critical finding of the previous researches is to have depicted the method by which
the PMO propels starting with one stage then onto the next. The passing thought of PMOs
was then cleared up by this methodology exhibit in view of logical researches and affirmed
through reactions to a survey (Nicholas & Steyn, 2017). Here, the short idea of the PMO
suggests the traverse of a specific state of the component as it occurs to be truth be told and
not as predefined. While this definition relevant applies to tasks and undertakings, it doesn't
speak to the significantly brief sections of the affiliation's life. The objective of this article is
to make the research a walk encourages by more especially exploring the impact of the
advance.
The change conveys the typical results. Toward the day's end, it will improve
execution. Developing the advance strategy appear, this exploration hopes to research the
association between the conditions that provoke a PMO change particularly the issues and the
consequences of these movements, by the day's end, the consequent execution (Alexandrova,
Stankova & Gelemenov, 2015). This article relies upon the doubt that movements are
endeavoured to upgrade execution by one means or another.
1.6. Limitations of the study
For the present research, the researcher requires to go up against the limitations for
adequate time. The researcher needs to complete the entire research in a half year. The
researcher can fulfil more suitable research if more two months for completion of this
research mull over could be considered. Moreover, some of information identified with PMO
are not accessible that reason impediment in the discoveries.

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2. Literature review
2.1 Benefits of PMO
Tasks are considered as transitory organizations, with a consider passing, purposefully
expected to offer focal points to an enduring affiliation or certain accomplices through
complex basic speculation shapes. Undertakings are often seen as a capable means for
combining data and along these lines improving a motivation from hypotheses.
Notwithstanding the way that assignments are seen as brief affiliations, they exist inside the
breaking point of an endeavour based affiliation (PBO). These have no standard edge and
past researchers have analyzed venture based firms, other endeavour based affiliations or
assignment based association (Bagherpour & Erjaee, 2017). PBOs are here described as
relationship in which the lion's offer of things or organizations is made through assignments
for either inside or external customers. The PBO may be a free affiliation or an assistant of a
greater affiliation, yet regularly for the two sorts, it's an affiliation that is fit for dealing with
many ventures.
Contingent upon the particular needs of the host organizations, Project Management
Offices (PMOs) are made and commanded for various reasons. Because of shifting
commands and elements of PMOs, there is no concurred strategy to decide the estimation of a
PMO. By concentrate the instance of an association that as of late executed a PMO, this paper
gives some knowledge into approaches to decide the estimation of a PMO. Three new
strategies for deciding the estimation of a PMO are proposed (Alexandrova, Stankova &
Gelemenov, 2015). Despite the fact that the idea of a task administration office (PMO) or
undertaking office (PO) has been around for a long time, the capacities, purposes, and
meanings of these workplaces have changed after some time. The PMO advanced from an
undertaking office (PO) that was in charge of one anticipate or program, ordinarily a
noteworthy government-supported task (1950-1990), to the more multi-venture

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administration situations at present found. The PMO continues advancing and changing as
the necessities of industry change and as new standards and techniques are created. It is in
this way fundamental for a PMO to change and adjust ceaselessly to an association's needs so
as to stay important.
The typical points of interest of working up a PBO are that the short lived venture
affiliation and the PBO should cooperate. Also, new considerations, troubles and learning
grabbed in endeavours should be traded to the PBO. Along these lines, PBO needs to ensure
convincing getting the hang of sharing (KS) and joining inside and between ventures to
dodge the threat of reiterating the wrangle repeating comparable stumbles. Eventually,
regardless of the way those PBOs have data move shapes set up, these are consistently unfit.
This is generally in light of the fact that PBOs are isolated and have an abnormal state of self-
run between PBO's sub-units.
2.2 characteristics of project management office
PMOs are contemplated in perspective of various qualities in different references.
This research portrays the general properties of PMOs in helpful and fundamental social
affairs. Useful qualities are those limits and commitments that PMO is possibly foreseen that
would do in an affiliation. Auxiliary qualities are portrayed as the time of PMO, staff creation
and its energy in the affiliation. This article takes a gander at and describes PMOs' properties
from various references (Kerzner & Saladis, 2017). Various levelled setting factors which
ought to have impact on PMOs' traits. These elements can be looked for in two internal and
external states of a relationship as portrayed.
Since these components are not assembled and indicated in related written work
unmistakably, specialist of this article expected to complete and change them to the traits of
the Iran's advancement industry by the use of related request about and besides a survey

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which was answered by researchers being developed industry wherein its result.
Advancement industry in this exploration is portrayed as a movement of researchers,
including affiliations, individuals and components inside the structure of conventional
specific system, building, and authority which coordinate to make a mimicked improvement
or workplaces that intended to work.
2.3 Role Typology Based on PMO Relationships
PMOs are considered as a great degree heterogeneous they differ in estimate, order,
capacities et cetera. They are exceptionally fleeting in nature. One of handful few broadened
studies on PMOs found that the lion's share of PMOs watched had been actualized inside the
most recent two years as it were (Salameh, 2014). Given the appearing unpredictability and
theory, there have been a significant number of endeavours to recognize fundamental shared
characteristics and sum up solid perfect sorts of PMOs. In any case, a large portion of these
typologies concentrate on qualities or traits of PMOs. This article adopts an alternate
typological strategy. To begin with, it concentrates on the connections that a PMO sets up
with its intra-hierarchical condition as opposed to its inner attributes.
Second, the typology goes for distinguishing genuine sorts instead of perfect sorts
keeping in mind the end goal to help administration rehearse. Given the concentrate of this
article on connections, it has been received that a point of view of parts. A part depicts an
arrangement of common desires between two on-screen characters about their example of
conduct and collaboration (Oganov & Gogunsky, 2015). A part point of view is useful to
comprehend social and authoritative structures in that it concentrates on the sorts of
associations and interdependencies between associations or hierarchical units. With regards
to extend administration, the part idea has been connected to the division of work between
venture work and the project, customer interface.

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Activities commonly require two ranges of administration: interior undertaking
administration and the administration of the outside necessities and claims by the customer.
They subsequently recognize the parts of the steward and the intermediary. This affirms part
separation inside task administration managing distinctive partners. Rather than concentrating
on ventures, the concentrate of this article is on PMOs and the potential parts that they take
vis-àvis their partners. A more intensive take a gander at a standout amongst the most settled
meanings of a PMO fills in as a beginning stage (Hubbard et al. 2015). A PMO is a
hierarchical body or substance appointed different duties that are detected with incorporated
as well as facilitated services of those tasks under the area. In addition, the duties of the PMO
can run from providing project services support capacities to be in charge of immediate
services of an undertaking. This definition has two essential ramifications: to begin with, the
idea of the PMO covers an extensive variety of authoritative outlines, skills and
interdependencies with whatever is left of an association; second, the expert of a PMO may
extend from simple "bolster capacities" to the genuine obligation regarding the immediate
administration of a venture. This article fights that this has any kind of effect for the idea of
connections and for the authoritative results, regardless of whether a PMO works as an
administration unit or an administration unit.
3. Methodology
3.1 Introduction:
This area of research depicts method of the research. Research philosophy is an
orderly technique that leads the whole research on a very basic level. Research method
depicts the most ideal structure of the research (Choy, 2014). Research approach delineates
diverse sorts of applicable thoughts and considerations fitting with the research contemplate.
In addition, this area includes the hypothesis of research, approach of the research. On the

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other hand, data collection procedure, sampling technique has been discussed. Limitation of
the research and ethical issues has been portrayed in this area of the research.
3.2. Research outline
Research outline is involved with making clarification of the descriptive research
design, deductive approach as well as post positivism investigates rationale (Vera & Fabian,
2016). In addition, secondary data has been assembled for analysing the data in qualitative
approach. The researcher has selected secondary data from books, journals and websites. The
aggregate of what perspectives have been displayed in this area to a few things up talk.
3.3. Research onion:
Research onion is considered as a structure that consists of the right arrangement of
the research in an effective strategy. Research onion includes six layers and each layer of the
onion explains the method for technique of the research. In order to start with layer of this
research onion gives investigate strategies for understanding. Second layer of this onion gives
ask about approach.
3.4 Research philosophy
Research philosophy provides the estimation and learning of the particular research
consider. Research logic gives the essential facts, learning and furthermore thoughts for
coordinating the whole research contemplate well (Clark & Creswell, 2014). On the other
hand, major philosophical area of the research, which is divided in two sorts, those are
Ontology, which implies reality along with epistemology that suggests data. There are other
philosophical parts of thinking, those are axiology and phenomenology.
Particular logic for look at starts from epistemology perspective is included.
Hypothesis of the research consists of authenticity, positivism along with post positivism of
the thinking of the research (Wiek & Lang, 2016). Positivism rationale of research surveys

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diverse philosophical parts of the particular research with suitable utilization of reality as well
as related thinking.
Moreover, post positivism logic of research evaluates the particular data of research.
Additionally, post positivism deals with the previous research study. It also helps to provide
learning of the disclosures of data. Post positivism helps to get the clarity of the particular
research consider. Legitimacy deals with the proper objective of research study.
Justification of the selected philosophy:
In the research, the researcher has selected post-positivism philosophy remembering
the true objective in order to complete the research with authentic cross checked information.
This specific research topic relies upon theoretical as well as normal perspective of the
reality. Post-positivism part of the research philosophy assists the researcher for dealing with
the research. The researcher has had the ability to complete entire research with the assistance
of certified and likewise cross checked data along with reality.
3.5 Research approach:
The research approach of the research is two types; Inductive and Deductive approach
of research (Riedl et al. 2014). Deductive approach helps to test the past speculations or the
models of the research. On the other hand, inductive research approach of the research has
expected delivering new approach as indicated by accumulated data.
Justification of the selected approach
The researcher has selected deductive approach in order to conduct this particular
research study. This research considers as effectively handled with past approaches and
models of the field. Deductive research approach helps the researcher for coordinating the
research study with suitable use of the past models as well as theories.

12ROLES OF PMO IN AN ORGANIZATION
3.6 Research purpose
Research purpose is divided in three types such as exploratory, explanatory and
descriptive research design. Research design gives a correct fundamental reason that gives a
fitting and furthermore clear explanation behind the exploration. It helps in remembering the
ultimate objective to deal the research venture with the objectives of an exploration.
Furthermore, descriptive research reason has been used as a piece of the whole deal
technique of a research. This approach has an association with inductive approach of
research. Sensible research reason relates a couple of considerations for understanding the
conditions and final products of the research study.
Justification of the selected research purpose
The researcher has selected descriptive research design remembering the true
objective to illuminate as well as examine the research point with extra and extra information.
Clear research reason has given the full and moreover fitting photograph of the research think
about by joining included information.
3.7. Research strategy
This research has been driven by the reviewing of secondary data. The researcher has
used the technique of concentrate to assemble the fundamental data while separating the
accumulated data for inspecting the whole research think about.
3.8 Data collection process:
With a specific end goal for directing the whole research procedure, a researcher
requires to acquire distinctive sorts of data (Roberts, 2013). Data is a great degree supportive
and considered as the most basic segment while conducting a research on a specific research
topic.

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3.8.1 Sources of information:
Sources can be of two sorts; primary as well as secondary sources of that are used by
the researcher. In the present research, Secondary data has been assembled from a few
sources like books, articles and websites.
3.8.2. Data analysis technique
Data analysis methods are two types such as quantitative and qualitative data analysis
technique. In the research, researcher has selected qualitative data analysis technique for
separating the data that has been accumulated.
3.8. Sampling technique
Sampling technique is divided into two types such as probability as well as non-
probability sampling technique. For this research, the researcher has taken the help of
probability sampling method remembering the true objective in order to pick the optional
sources.
3.9 Accessibility issue:
For this research, the researcher requires to face a couple of the issues while
endeavouring to get to important data for driving the research study. In addition, some books
and journals are under copy right act. It results inaccessibility of information from those
sources.
3.10 Ethical consideration
The researcher has kept up the ethics while gathering data. According to the Data
Protection Act of 1998, researcher has kept up security of the acquired data from the
secondary sources. The researcher has not discharged those assembled data.

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3.1. Research design
The searching proces was driven through a modified look in the running with web
look instruments: Science Direct, Scopus and Wiley Online Library. It has been searched for
papers in Wiley motor to consolidate papers scattered before 2012. A speedy pursue was
likewise done in Google Scholar, yet tremendous papers found had as of late been secured by
past motors. This strategy yielded 245 papers, which formed the reason behind the going with
arrange. After the papers had been remembered we shed copied titles that were gotten in
more than one web crawler, which accomplished 213 papers. Keeping in mind the end goal to
do everything thought of it as, was utilized the thing Mendeley. All titles and processes were
investigated with a specific genuine goal to discharge the papers not identified with the level
of this examination, which acknowledged 55 picked papers. Considering the picked papers,
27% of articles implied learning association in Project based.
4. Results and discussion
The researcher has tendency to the outline the basic leadership procedure among
Project Management Office (PMOs), regardless of the choices that are made participatory or
singularly by effective services. Early periods of the project lifecycle requires choices on the
asset allotment, prioritization, and in addition general 'Go/No Go' choices (Anantatmula &
Rad, 2013). For that a long hover of vis-à-vis gatherings between all related PMOs, IT
designers, and best administration happens.
The control framework at the bank was evaluated utilizing vertical and even
methodologies. Evaluation for the previous point of view addresses the basic and process
measurements of administration. That is the guidelines and schedules and their consistence,
and in addition the observing, assessing, and detailing frameworks. The last evaluates the
regulative viewpoint for hierarchical administration in light of esteems and vision of the
association. This is lined up with the idea of poise, which depends on the discretion of the

15ROLES OF PMO IN AN ORGANIZATION
representatives and is affected by enrolment, determination, administration preparing and
additionally socialization forms (Daniel et al. 2014). Reports and other formalized
documentation, and additionally programming frameworks, are used as a strategy for control
in overseeing the undertakings. Ceaseless announcing and refreshing both upwards and
downwards are the PMO methods of controlling activities. Before, the BPO implemented
outside control seriously to monitor extends through steady announcing and updates of the
task status. Through that the PMOs experienced issues through saw predominance and over-
control of the venture supervisors, which prompted protection of task directors. This caused
irregularities with the formalized procedures. The method of control was revaluated and
changed as a major aspect of the securing through the new proprietor, and through
administrative changes in the association.
At the PMO– PMO level of linkages, control shows up in both indifferent and poise
angles. The majority of the PMO agents say a split of obligations between each other, which
synchronizes poise. As a focal PMO, BPO is intended to facilitate and control the exercises
of different PMOs, which is done through just casual and co-agent cooperation. Gatherings
for the synchronization of control among the PMOs don't have a focal organizing PMO.
There are arbitrators for those gatherings. They monitor the gatherings, yet are not in a formal
position or have credited obligations. This sort of administration based on people that are
aware of the association, self-mindful, and self-arranging to a degree that matches the
objectives of the partnership
As alluded to the system of factors for joining, substance of the social cooperation can
be characterized by the existing formalized communication between the performers. The
structure is generally used to take a look about social collaborations in the bank. Open
substance of relations is esteemed in the bank, particularly communicated in immediate and
casual correspondence. Speaking with individuals from various regions is considered as a

16ROLES OF PMO IN AN ORGANIZATION
worthwhile ability of workers. For instance, one of the PMO troughs stated, that they want to
select inside, as they could guarantee that the new individual definitely knows individuals in
the bank. There is a notable accentuation on utilizing correspondence as a way in order to
deal with such difficulties of confined work as well as wasteful aspects. It is expected that
project issues frequently emerge from miscommunication. In addition, communication is
used in beating clashes between the authoritative units of the bank. Amid those foundation of
new PMOs, with moderately hazy as well as clashing split of duties, clashes are emerged
between the PMOs, for instance in who is doing the principal screening of the task activities
originating from O&T: the recently settled SPO or the BPO. These sorts of issues were
settled by imparting through gatherings keeping in mind the end goal to together assess the
circumstance and clear up the outskirts of obligations. As the chief of the BPO expressed, at a
joint meeting they have chosen to enable SPO to run pre-checks of activities originating from
O&T. In arrangement with the appropriate control framework, vertical communication is
more formalized and in light of pre-set up process and direction, while level correspondence
seems wilful and require based. There is no allocated facilitator or settled initiator for the
gatherings between the PMOs.
5. Conclusion
From above discussion, it infers that, the effects of one expect on another, and the
results for future advancements are being considered. Interfaces among ventures and among
assignments and operations are better described and directed. Since the execution of the
PMO, there are by and by ace task chiefs; never again do engineers alone need to do both
endeavour organization and outlining. Other master limits are furthermore now consolidated
into the task support parts, for instance, organizing and arranging, advancement supervision,
document control, cost control, and resource coordination. One of the components of the
PMO is to coordinate expand surveys.

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