Project Management Analysis: Royal Pizza Business Development Plan

This project management assignment analyzes the Royal Pizza Company's plan to expand its business beyond just selling pizzas by renovating its restaurant and offering a wider variety of food items. The assignment details the implementation plan, including stakeholder identification and the organizational structure used, specifically the matrix structure. It then explores the monitoring and control processes, emphasizing change control, scope verification, schedule management, and cost control. The evaluation of project performance is also discussed, focusing on key factors such as quality, schedule adherence, cost management, business case performance, and stakeholder satisfaction. Finally, the assignment covers the project closure phase, summarizing the key steps and outcomes of the renovation project. The project aims to increase business by 25%.

Running head: PROJECT MANAGEMENT
Project Management
Name of the Student:
Name of the University:
Author Note:

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Executive Summary
Royal Pizza Company has intended to grow its business by moving out from selling
pizzas to other food items. For evolving the business, they have chosen a certain project
planning. In doing so, they have undertaken few significant steps which are, proper
implementation plans, a well process of monitoring and control, the process of performance
evaluation and lastly the closure for the project. Many important facts regarding the above
procedures are found and discussed in details regarding the evolution of the business of Royal
Pizza Company.

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Table of Contents
Introduction:....................................................................................................................................3
Implementation Plan:.......................................................................................................................3
Monitoring and control process:......................................................................................................5
Project Performance evaluation:......................................................................................................7
Project closure:..............................................................................................................................10
Conclusion:....................................................................................................................................11
References:....................................................................................................................................12

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Introduction:
Business is all about how well one can operate it and earns profit out of it. One such
company, Royal Pizza, which is one of the most famous companies for selling pizzas, intended
to shift their occupation from just selling pizza to something bigger. For doing so, they had to
renovate their restaurant for the better accommodation of the customers, with better services
which is expected to earn them more revenue. The following assignment discusses about the
implementation plan, monitoring and control process of the new project management system,
and the evaluation of the performance and the project closure of the development of the Pizza
restaurant for the Royal Pizza (Stark 2015).
Implementation Plan:
Royale Pizza wants to evolve its business by moving out from just selling pizzas to
selling other food items. For doing so, they have to implement new business planning and
remodelling of their entire store. For renovating the entire store, a proper project management
plan has to be chosen (Costantino, Di Gravio and Nonino, 2015). A project management plan
includes project manager, construction professional and the client as its chief stakeholder.
The project manager is the person who is in charge of the entire project. The requirement
proposed by the client is processed by the project manager and the activities are performed by
the construction professionals. Each of the above mentioned stakeholders have certain roles and
responsibilities to take up and follow. The client, the Royal Pizza, is the person responsible for
the funding and investment in the project. It is not necessary that he or she has any idea about
managing a renovation project. Client is the end user of the project. The next most important
stakeholder is the Construction Professional (Gonzalez-Padron, Hult, and Ferrell 2016). These

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are the people who has all the ideas about the professional requirements of the project. Like, the
Royal Pizza wants to enlarge its kitchen area. The professional requirements for the expansion of
the kitchen are replacement of the old plumbing, replacement of the existing electrical frame
work, installation of the floors, installing the kitchen cabinet, painting, counter top installing
modern appliances and many more. All these requirements are well understood by the
Construction professional (Karaman and Kurt 2015).
Now, as the Construction professional and the client is sorted and proper project
management plan is needed to execute the construction. Project management plan consists of
certain steps; they are, Initiation phase, Planning Phase, Execution Phase, Monitoring and
Controlling phase, Project closure phase. In the case of the Royal Pizza, the initiation phase of
the project is creation of a charter describing the scope of the project. The scope of the project
here is renovation of the existing restaurant so that items other than just pizza can be sold, to
enlarge the restaurant by remodelling kitchen and making space for the accommodation of more
customer for dinner. The other major part of the initiation stage is the identification of the stake
holders. The major stake holders of the restaurant are the employees, workers, customers, project
management team and the engineering department. This is identified in the beginning of the
project such that the work is done considering the stake holders.
Assigning the project manager for the project is one of the most important task of the
management team. The process which has to be followed along with proper scheduling of the
project is done by the project manager. The success criteria of the project is also defined by the
project manager in the initial phase of the project.
For the execution of the project, there are certain organisational structure that are
followed. They are Functional structure, matrix organisational structure and Projectized

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organisational structure. In this project, the matrix organisational structure is followed where the
technical manager has the major role after the shop owner (Sears et al. 2015). Each and every
employee along with the project manager and the other stake holders are expert in their particular
field of operation.
There are 4 types of the organisational culture Clan oriented, Adhocracy oriented,
hierarchy oriented and lastly market oriented. Here, market oriented culture is followed by the
organisation. The market oriented organisational culture focuses on the competition of the
market. The primary objective of the Royal Pizza is the increment of the business by 25% of its
profit. It would be justified to say that all the organisational culture has some impact on all the
projects undertaken. An organisation has two kinds of boundaries, they are Structural and
Conceptual boundaries. The structural boundaries comprises of the vertical, horizontal, external
and the geographic boundaries. And the conceptual boundaries consisted of the efficiency,
power, competence and identity. The Royal Pizza Company has both the boundaries followed in
their project management system (Joslin and Müller 2015).
Thus the requirements to implement a renovation project plan in the Royal Pizza is
adequate to proceed with the project. For the smooth going of the project, the other phases of the
project lifecycle are also put to use.
Monitoring and control process:
The monitoring and the control process falls under the project planning stage. The
process is entirely done by the project manager. This has to be performed with accuracy as
deviation or disruption in monitoring can result in error in the process of evaluation. The project
activities not always follows the sequences pre listed. There are some alterations made in the

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scheduling according to the need of the project. There are certain project control procedure
followed in project management. One of the most significant method in the industry standard are
the PMBOK and PRINCE2. The monitoring and the controlling process of the project
management helps in up to dating the stakeholders with the status of the project. The monitoring
of the project is done in a regular basis so that the progress can be assessed. This also helps in
fixing up targets for the upcoming tasks and budget, such that no undesirable outcomes are
achieved.
There are certain procedures followed in the monitoring process and they are given as
follows:
 Change control: time to time changes is considered to be the requirement of the project
that is planned well enough. Keeping track of the changes are important as the budgets
and the timeline depends on it completely. It is prime consideration of a project
manager’s job to keep a live documentation and follow up for the task along with the cost
related to those changes (Walker 2015).
 Verify scopes: Verification of each of the scopes of the project is important as the client
may differ from it later on. The verification process goes through re-visiting the process
groups and reflecting upon the changes that are followed. This is a very important step
towards the completion of the project.
 Control scope: the documentations has to be re-visited in order to check upon the changes
made in the time line or budget or desired outcome, if any. The stakeholders have to be
informed about every updates and for this effective communications has to be done
(Zimmerman and Blythe 2017).

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 Control schedule: in the beginning of the project a baseline schedule is created. As the
project proceeds, it may happen that the necessary changes has to be made. In such cases
controlling the schedule is important as well as monitoring the schedule as schedule issue
can result in the major drawback of the project.
 Control Costs: The initial budget and the final budget is not always the same. But is
desirable from both the client and project management side to stick around the original
budget. If any changes is made in the budget, which is common as there are many factors
that can affect the project cost in the course of its completion, they has to be monitored
accordingly so that the accuracy is maintained (Harwood 2017).
 Quality control performance: Performance of the management team can be determined by
the quality of the products delivered by them within the proper timeline and estimated
budget. Maintaining the goals and monitoring the activities of the employees to check the
proper completion of the goals helps in proper evaluation of the performance (Qazi et al.
2016).
 Monitoring and risk control: one of the very important part of the Project management is
the risk management. The risk management process consists of risk identification, risk
analysis and risk mitigation process. It is the duty of the project manager to perform
proper risk analysis in order to deliver a complete project. Monitoring the areas where
risk can be occur and taking necessary precaution helps in the delivery of a proper
project.
The Royal Pizza follows a Matrix organisational structure which takes care of everything that
is required for the smooth going of the renovation process and the business goals are met.

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Project Performance evaluation:
The project manager who are in charge of almost everything in a project are often found
in a situation where they cannot decide whether they are proceeding in the correct direction of
the project or whether they are considering the correct method of evaluation of the performance
of the project. The most critical thing about the evaluation process is to understand how much
time has to be invested in a project in order to evaluate its performance. There are five factors for
evaluating the performance of a project; they are, Quality, Schedule, Cost, Performance to the
business case and lastly the most important: Stakeholder satisfaction (Kerzner 2017).
These are the same points that are evaluated in the project lifecycle for the smooth on-
going of the project. The most important aspect which marks the success of a project is the
successful completion of the project within the given time. The project schedule must be checked
and updated regularly in order to follow up with the activity (Xia et al. 2018). The proper
attention can be places where there is lag observed. Online Gantt chart are useful and can easily
update the project schedule on the daily basis. The Gantt charts are visual representation of the
documented project strategies, which not only helps in determining the activities but also helps
in keeping track of the deadlines such that the work or the part of the work can be delivered
within the given time.
The next most important factor is the Quality. The quality can be determined at the end of
the project. Both the quality of the project along with the deliverables are obtained from the
quality analysis. Whether the standard demanded by the client meets the outcome of the project
is checked in this phase (Hyväri 2016). Obtaining the desirable outcome marks the success of the
project. If, after the renovation the Royal Pizza is capable of attracting more people such that
their business increases by 25%, the performance be considered to be a successful one.

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The most important task of any management team is to fix a budget and work within the
budget estimated. The estimated cost for the Royal Pizza project is AUS $ 40,000. This limit has
to be maintained by the project management team in order to complete the renovation
successfully (Misopoulos et al. 2018).
Business case performance: If the Project management fulfills the business cases that are
considered in the beginning of the project, then it is considered to be one of the success cases for
the Project management.
Stakeholder satisfaction: The most important evaluation criteria of a project is whether
the stakeholders of the projects are satisfied with the work of the PMT. These stake holder also
includes the project management team as well. If the final outcome of the project is same as the
clients’ requirement then the evaluation of the performance of the PMT is successful (Oppong,
Chan and Dansoh 2017).
There are certain tools that are used by the PMT in order to evaluate the performance of the
employee and the stake holders and they are given below:
 The key performance indicator and metrics: the key performance indicators or the KPI
helps in the measurement of the company or the projects or the individuals performances
with respect to their strategic goals set up by the manager.
 Performance appraisals: For the proper alignment of the strategic goals of the
organisation with the goals of the individual to attain optimum results performance
appraisal is the best management tool ever.
 360 degree feedbacks: this performance management tools help in the generating answers
for almost all the questions regarding the performance of the management team to the

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stakeholders and the clients. The employees are given feedback by the others around him
or her, such that they have an idea about their performance. The feedback remains
unanimous (Parihar, Bhar and Srivastava 2015.).
 Management by objectives: The work is done one step at a time and each step is
evaluated.
 Performance management frameworks: Balance score card, one of the most successful
tools in the performance analysis. This helps in strategic clarification, progress
monitoring, management of the of action plan with proper definition (Deepak and
Jeyakumar 2019).
 Rewards and recognition programs: this is a motivation tool for the employee. The
rewards helps in lifting up the working spirit of an employee.
 Personal development plans: PDP, it is totally based on reflection and self-awareness.
 All of these helps in building up a healthy performance evaluation in the project
management system.
Project closure:
The project closure is the final phase of the project management. Here the manager, the
senior associates prepare a project for the client where the stakeholders list are recreated and
their releases are stated (Banihashemi et al. 2017). The project closure report prepared by the
management team of the Royal Pizza shop renovation consisted of the report stating the
completion of every individual step of the project management lifecycle along with proper
analysis of the performances by the employees and the other stakeholders.
The step by step analysis of each and every phase of the project leads to the proper
assessment of the risk in the project. The project closure presented has all the issues resolved

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under proper guidance of the experts’ technicians (Fleming and Koppelman 2016). The main
issue of the shop was the recreation of the dining space by removing the stair behind which
certain electric connections were their which in the situation has to be removed. The final dining
space for the accommodation of more people in the shop and a bigger kitchen was obtained.
All the desired outcomes were delivered as per the requirements and complete
documentation of the entire project along with the project deliverables are delivered to the client.
The suppliers are released and the contracts and the agreements are terminated legally (Kotler et
al. 2015).
The most crucial part of the project closure is handing over the entire documentation with
proper explanation of the project, deliverables, stakeholders, and budgeting to the client. The
project manager is responsible for doing so. The project has to close in such a manner that the
clarity is maintained. The documentation of the project closure consists of the lesson learned part
of the project, which helps both the client and the manager to do better in the future projects. The
project closure marks the end of the project with all the transactions closed and every problem
sorted.
Conclusion:
Royal Pizza, which is in a process of developing the company by setting up new and
better goals for the renovation, is expected to reach its desirable outcome by the implementation
of the project management team for performing the task. There are certain steps that has been
followed in doing so, which is expected to provide desired outcomes for the process of the
developing a project. The project management team is very important for the better
understanding of the requirement of the project, and it has been successfully implemented by the

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Pizza Company for their renovation process. The employees along with the other stakeholders’
performances have been marked and lastly a closure report has been developed for the company
to understand the whole system of the project management that has been used for the purpose of
the development.

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