ITC505 ICT Project Management: RALS Online Ticket Booking System

This document presents a project charter for the development of an online ticket booking system for RALS and Globex companies. The project aims to provide customers with the ability to book tickets anytime and anywhere through various devices, track ticket bookings and revenue generation, prevent unauthorized access, and manage crowd control effectively. The charter outlines the project's MOV, scope, requirements, deliverables, acceptance criteria, and resource allocation, including personnel, technology, and facilities. It also includes a work breakdown structure (WBS), a Gantt chart for project scheduling, a risk analysis and plan addressing potential risks such as scope, planning, resource, technological, and schedule risks, and a quality management plan to ensure customer satisfaction and system reliability. The document concludes with closure and evaluation steps to assess the project's success and the effectiveness of the online ticket generation system.

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ITC505
ICT Project Management
Assessment-3
Charter Value
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Contents
Part One: MOV................................................................................................................................3
Part Two: Scope and Scope Management Plan...............................................................................6
Part Three: Work Breakdown Structure........................................................................................10
Part Four: Project Risk Analysis and Plan.....................................................................................12
Part Five: Quality Management Plan.............................................................................................17
Part Six: Closure and evaluation step............................................................................................19
References......................................................................................................................................22
List of Tables
Table 1: Impact table.......................................................................................................................3
Table 2: Expectation of Stakeholders..............................................................................................4
Table 3: Timeframe for achieving MOV.........................................................................................5
Table 4: People................................................................................................................................8
Table 5: Risk to the projects..........................................................................................................12
Table 6: Qualitative Risk Analysis................................................................................................16
Table 7: Rating of the Project according to the team member......................................................20
Table 8: Review from Project managers.......................................................................................20
List of Figures
Figure 1- WBS...............................................................................................................................10
Figure 2: Gantt chart......................................................................................................................11

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Part One: MOV
The necessary area of impact as per importance is shown below-
Table 1: Impact table
Customer Social Financial Operational Strategy
The desired
impact here is
that customers
will be having
more options in
products as well
as services,
exhibitors of
RALS will get
better services
or products and
also transaction
process will be
more effective.
The desired
impact here is
on education,
health, safety,
and
environment.
Social impact
will get more
profound with
more customers.
The desired
impact here is
on increased
profits and
surged margins.
More profits
will bring more
revenue thus
helping RALS
with the project.
The desired
impact here is
that because of
streamlined
operations,
costs are
lowered,
operational
effectiveness
increased and
improvements
in the supply
chain. This will
help exhibitors
of RALS.
The desired
impact here is
the new market
penetration,
increased
market share
and competition
terms
transformation
within the
market. As
companies are
not moving to
new market thus
this field is of
least priority.
Source: (Paul, 2016)
Value
Faster
This value takes into account the time spent in production once the project begins, the time taken
to commit to project progress or producing release to assess the request and also the observation
of what the exhibitors think about the timely delivery of service by RALS. The software of
online ticket booking system will help customers in the booking of their ticket quickly instead of
standing in a long queue.
Cheaper
Under this value, improvised value for money comes in which survey is done to find out whether
software carries appropriate value or not for the money being spent. The cost of unproductive
tasks completed by development teams like support, administration, fixing escaped defects
comes under overheads. This would attract more exhibitors of RALS and will also stabilize them
(Spence, 2015).

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Metric
It is a quantifiable evaluation/ measure been used to assess or track the position of a particular
process. A metric is able to monitor the online booking system of RALS compared to the goal of
traffic on site. The measures in the data context are the values which are to be averaged or
summed and it is important because KPIs and metrics depend on and are obtained from measures
(Metrics, 2017).
The quantitative targets have been specified for the online ticket booking system are-
 The system must show every detail of ticket booking like online/offline purchase,
gateway, outfall etc. to efficiently manage the revenue generated.
 Ticket booking can be sought monthly and day-wise too to check-out the ticket booking
pattern on different days. With this increase or decrease of money could be analyzed and
then effective approach can be applied to earn more money.
 Much of the crowd will be controlled and customer retention will be increased.
 Increase in customer retention and return on investment.
Expectation of Stakeholders-
Table 2: Expectation of Stakeholders
Project Manager He expects to exceed the expectations of the customer from
project quality and scope (Ritter, 2008).
Web Designer He expects to be well-versed in front-end and back-end web
development.
System Operator Monitor and control the system so as to troubleshoot problems in
hardware and software.
Business Analyst Proper and regular communication with RALS and the Globex
organization so that challenges which might come across can be
managed (Famuyide, 2017).
System Analyst He expects that needs of RALS customers are documented and
presented accurately in the end-solution (Infinity, 2010).
Computer Technician He is expected to have good interpersonal and technical skills. On
priority, they are required to be dedicated troubleshooters with
deep knowledge of IT.
RALS Members Visitors must carry a positive attitude and cooperative nature so
that at peak time also crowd can be managed.
Globex Council Revenue generated is tracked and accessed by them.
Exhibitors Tickets can be purchased from the online booking system.

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Timeframe for achieving MOV
Table 3: Timeframe for achieving MOV
S. No. Stages required for achieving MOV Duration needed
1. Conceptualize and Initialize tasks or plans for the
online booking system.
5 days
2. Develop charter and project plan for RALS 8 days
3. Implement and control project for RALS 10 days
4. Final project presentation and report 4 days
5. Closure of project 3 days
6. Evaluate online ticket generation system 4 days
Total 34 days
Source: (Ammari, 2013)
Summarization of MOV
Generation of online ticket generating system is going to help RALS and Globex companies as
their customers will be able to book their tickets anytime and anywhere. The system can be
accessed by exhibitors via PC, tablet, notebook or mobiles.
This project will help in achieving the track record of tickets booked and the revenue generated
from them. Also, it will prevent any unauthorized persons to access the system and only the valid
ticket holders will be able to get through the system. Along with this, the crowd will be able to
get properly managed.

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Part Two: Scope and Scope Management Plan
Scope- The scope of a project like online ticket booking system is the clear recognition of the
work which is needed to successfully accomplish or sent it. Its documentation will help in
demonstrating the project boundaries and establishing the roles of each and every member of the
team. Also, procedures will be set-up so as to check and approve the completion of work
Requirements- The functions and features required in the system are-
1. It allows the exhibitors of RALS to book their tickets from anywhere as when customers are
made to go to laborious phases, they always tend to give up and switch to something more
comfortable and easy to use.
2. The online booking software is convenient, easy-to-navigate and easy-to-use. It is ensured that
minimal clicks, clear-cut and quick booking system is made.
3. Online booking system carries powerful calendar function to avoid double-bookings, a
plethora of problems or bad reviews.
4. Maximum security is placed over processing of credit card to avoid any legal trouble,
reputation damage or decrease in bookings (Rezobx, 2016).
In scope and out scope items
In-scope-
General list of what support is present in In-scope-
 General design change like images, colours or sliders.
 A general change in content.
 Adding media to videos or photos.
 Social media integration like Twitter, Facebook, LinkedIn etc.
 Website monitoring to protect and secure it.
Items included By RALS and Globex here are Computers/ Laptop, Mobiles, Printers, Barcode
Reader and QR code reader.
Out-scope-
 General list of what support is present in Out-scope-
 Creating content and copywriting.
 Logo design, service design or other design projects.
 Editing media like videos, audios or powerpoint presentations.
 Adding new plugins or functionalities.

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Items included by RALS and Globex here are Database, NFC reader and enabled cards.
Deliverables
 Market Research
 Feasibility Study
 Business Analysis
 Business Case
 Milestone
 Work Breakdown Structure
 Risk management plan
 Project Schedule
 Scope management plan
 Test plan
 Workaround (Spacey, 2016).
Acceptance Criteria
List of criteria’s which are responsible for the customers’ acceptance after the outcome is
revealed-
 The project must achieve customer’s expectation level.
 The system must be made accessible from any device and from anywhere at anytime.
 The system is easy to operate and response time is quick.
 The acceptance criteria made must be measurable or tangible, binary, tied to payments
and relevant to deliverables.
 No miscommunication on the project as it can lead to unclear and difficult situations
(Sabyasachi, 2017).

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List of Resources
Details of the resources for the online ticket booking project are-
People
The different people have been required for the successful accomplishment of project within
timeframe is been stated below-
Table 4: People
People Roles
Project Manager They must be able to plan activities and resource, motivate and
organize a team, manage timeframe, developing the budget, cost
estimation, budget development, ensure satisfaction of the
customer, manage and analyze project risk, monitoring progress,
manage documentation and reports (Mrsic, 2017).
Web Designer They are responsible for layout, coding, and design of the system
and thus are involved in graphical and technical aspects. Test the
website and finding out any technical issues (Creativepool, 2015).
System Operator They are the ones held responsible for day-to-day operation of the
server. The routine operations are monitored along with managing
user access and security.
Business Analyst He is the one who identifies the business requirements,
possibilities of the system, supports the project execution,
Function and NF requirements, maintenance of operations and
system and team building (Josh, 2017).
System Analyst It is an individual who researches problems, solutions, find out
systems and software and co-ordinate for development to meet
requirements. He is the one who configures computer systems and
provides new IT solutions (Chaudhary, 2015).
Computer Technician The roles here include system troubleshooting, repairing current
networks, installation of new software and hardware and solve
issues for customers. One of the main duty is to maintain with
changes which affect the IT system of the company (Ray, 2017).
RALS Members Their foremost duty is to provide with remaining sum needed for
the agreed amount in the share and provide help to the up-bring
company.
Technology
There are many tools, techniques and technical methods which are required for the development
of the system. The technology will ease and simplify the life of exhibitors and tools required are
computer/ laptop, tablets, mobiles, printers, notepad, mobiles along with software named as
Studio cloud.

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Facilities
Since the online ticket booking system will be facilitating the customers with booking ticket
anytime and anywhere, no waste of time in queues and no errors generated but above all, there
are more facilities like the smooth running of hardware and software with proper linking between
them. Teamwork here will too facilitate the system.
Other
The online ticket booking has facilitated the travelling part and the training part also. As RALS
members will be trained and made to travel so that system operation can be done in an effective
manner while reducing errors or bugs.

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Part Three: Work Breakdown Structure
Figure 1- WBS

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Figure 2: Gantt chart

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Part Four: Project Risk Analysis and Plan
Assumptions which are been documented for the project are-
 Every stakeholder is doing his duty responsibly and accurately.
 Each and every RALS member is positive about the project system and is consistently
supporting it.
 The checking, verification, and validation are finally done so that no error or bugs
remain.
 All the data or information has been collected is genuine and accurate.
 Globex and Virtucon are helping with the maximum limit they can.
Risk to the projects
Table 5: Risk to the projects
S. No. Risk Description of Risk
1. Scope Risk In the process of development, the scope may differ because
customer’s needs and demand are always modified or extended
which lead to scope modification. The project here must be able
to meet all the market changes which change on a frequent basis.
2. Planning Risk The project planning is not bound to develop as it was initially
planned because of external circumstances and also due to the
mistakes being committed by the development team.
Uncontrollable circumstances like accidents can too change the
initially designed plan.
3. Resource Risk It is nowhere necessary that from the start of the project till its
end the resources will remain same. The economic situation may
alter, market needs may differ or human resources may change.
These may temporarily lower the productivity and efficiency.
4. Technological Risk Sometimes usage of software or other utilities might decrease
productivity as it hinders the timeframe of the project. To
eliminate them ahead in project management software is put
(Taylor, 2016).
5. Schedule Risk Slippages in schedule risk tend to increase costs, delay the receipt
of the benefit of the project along with a loss in competitive
advantage. It is a kind of risk that activities take usually longer
than expected (project-management, 2017).