University Project Management: TOSIG Project Charter Case Study

This project charter outlines a project for Tier One Suppliers Insurance Group (TOSIG) to improve its customer relationship management (CRM) system. The project aims to update the existing system, conduct a feasibility study, and integrate the CRM with a cloud database. The charter details the project's background, goals, scope, key stakeholders, milestones, budget, constraints, assumptions, and risks. TOSIG faces challenges in managing clients and agents, and the project seeks to streamline operations through a new system accessible via tablets. The project involves business analysis, database setup, and cloud integration, with a budget of $10,000 for feasibility analysis and an overall project budget detailing costs for various tasks. The document includes a business case, background information, a milestone schedule, and a stakeholder list. The project also addresses potential risks, such as cloud service costs and the need for security testing, while aiming to improve efficiency and client management for TOSIG.

Running head: PROJECT MANAGEMENT
Project Management
Name of Student:
Name of University:

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Table of Contents
Project Charter.................................................................................................................................4
Title..............................................................................................................................................4
Project Sponsor............................................................................................................................4
Background..................................................................................................................................4
Goals............................................................................................................................................4
Scope............................................................................................................................................4
Key Stakeholders.........................................................................................................................4
Project Milestones.......................................................................................................................5
Project Budget.............................................................................................................................5
Constraints, Assumptions, Risks and Dependencies...................................................................5
Approval Signatures....................................................................................................................6
Scope Overview...............................................................................................................................6
Business Case..................................................................................................................................7
Background......................................................................................................................................8
Milestone schedule..........................................................................................................................9
Risks, assumptions and constraints................................................................................................10
Assumptions and Risks..............................................................................................................10
Constraints.................................................................................................................................11
Stakeholder list..............................................................................................................................11

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Conclusion.....................................................................................................................................11
References......................................................................................................................................13

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Project Charter

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Title
Tier One Suppliers Insurance Group (TOSIG) Case Study Project Management
Project Sponsor
TOSIG Director will provide funding for the project. Therefore, he is the sponsor for the project
Background
TOSIG caters insurance to the Tier One Suppliers. The insurance are catered basically on the
improvements. The improvments are machinery, stackyards, storage silos and the fencing.
TOSIG agents arrange a visist for the clients at a five years gap. The insurance is offered on the
propert details of the clients. TOSIG is facing numerous problems as they have failed to manage
the business opeartions. They dfail to manage both the clients and the agents. They hire Business
Analyst and Project. The Business Analyst wil carry out the feasibility study and the Project
Manager will prepare the project plan.
Goals
 To update the prevalent information system or the customer relationship management
system
 To perform feasibility study for the existing customer relationship management system
 To integrate the customer relationship management system with the cloud database and
the server
Scope
TOSIG appoints Business Analyst. The Buiness Analyst will perform the feasibility study to find
out the risks as well as the benefits associated with the updated custoimer relationship
management system. TOSIG plans to provide the the clients with the tablets. The tablets will
have the latest updated custoer relationship management system installed. The system will be
linked to the cloud database and the cloud server. The customers data will be automaticaly
updated and stiored in the cloud server. TOSIG can handle the clinets data in this way. Also they
can be able to track the agents. The agents with the aid of the advnaced system can perform the
business ooperations ethically and efficiently. TOSIG is investing $10000 to carry out the
feasibility analysis. The risks are analysed and will prepare a project plan.
Key Stakeholders
Resource Name
Database Coder

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TOSIG Business Analyst
Developer
Tester
TOSIG Project Manager
Trainer
Feasibility Analysis
Project Milestones
Task Name Expected Start
Setting Up Customer Relationship Management System Wed 5/9/18
Milestone 1: Accomplishing CRM Development and CRM Software Testing Mon 7/9/18
Milestone 2: Accomplishing Database Setup Wed 8/1/18
Milestone 3: Completing the Project Mon 9/10/18
Project Budget
Task Name Cost
Setting Up Customer Relationship Management System $35,024.00
Specifying the Applications Requirements $768.00
Performing Feasibility Study $11,120.00
Selecting Cloud Vendor $1,120.00
Designing the Application $2,912.00
Data Preparation as well as Data Cleansing $1,344.00
Updating the Application and Developing CRM $1,728.00
CRM Application Testing $2,304.00
Database Set Up for the Application $7,712.00
Store Customers' Data $1,408.00
Link Database to the Cloud Server $3,312.00
Training $4,480.00
Go-Live Activities $1,536.00
Constraints, Assumptions, Risks and Dependencies
Constraints The business analyst is in charge to carry out the feasibility study. The
project manager is in charge to prepare a project charter. The project
charter will be developed depend on the feasibility report and the
desired needs of the project. The stakeholders of the project will be
assigned depending on the project needs and the stakeholders will
have to accomplish the project objectives within the deadline and the
budget set.
Assumptions The updated customer relationship management system is desired to
offer several benefits to the project manager and his team. The updated
system is expected to reduce the overhead costs. They can track clients

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and agents, and can observe the business progress
Risks and
Dependencies
TOSIG is having problems regarding the existing customer
relationship management system. The company after successfully
setting up the customer relationship management system and hosting it
on the cloud server, they will have to pay a high amount of money for
the cloud services on both monthly and yearly basis.
Approval Signatures
[Name], Project Client [Name], Project Sponsor [Name], Project Manager
Scope Overview
TOSIG provide insurance to the Tier One Suppliers. They offer insurance basically on
the improvements like the stockyards, storage silos as well as fencing. The TOSIG is facing
several issues while trying to manage the clients as well as the agents. They decide to upgrade
the prevalent information system. The new information system will help them to keep eye on the
agents. TOSIG can evaluate the performance of the agents. They can keep track of the clients as
well. The clients’ data will be stored in the cloud server and will be updated automatically. The
agents will not have to spend time entering the information of clients in the system; instead they
can be able to spend time discussing about the insurance. The new upgraded information system
will be able to mitigate the risk associated with the business. Thus they can focus more on the
productivity.
Task Name Duration Start Finish Predecessors Resource Names Cost
Setting Up
Customer
Relationship
Management
System
89 days Wed
5/9/18
Mon
9/10/18 $35,024.00
Specifying the
Applications
4 days Wed
5/9/18
Mon
5/14/18
TOSIG Business
Analyst
$768.00

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Requirements
Performing
Feasibility Study 5 days Tue
5/15/18
Mon
5/21/18 1
TOSIG Project
Manager,Feasibility
Analysis[1]
$11,120.00
Selecting Cloud
Vendor 5 days Tue
5/22/18
Mon
5/28/18 2 TOSIG Project
Manager $1,120.00
Designing the
Application 7 days Tue
5/22/18
Wed
5/30/18 2
TOSIG Business
Analyst,TOSIG
Project Manager
$2,912.00
Data Preparation as
well as Data Cleansing 7 days Thu
5/31/18 Fri 6/8/18 4 TOSIG Business
Analyst $1,344.00
Updating the
Application and
Developing CRM
9 days Mon
6/11/18
Thu
6/21/18 5 Developer $1,728.00
CRM Application
Testing 12 days Fri
6/22/18
Mon
7/9/18 6 Tester $2,304.00
Database Set Up for
the Application 17 days Tue
7/10/18
Wed
8/1/18 Database Coder $7,712.00
Store Customers'
Data 8 days Tue
7/10/18
Thu
7/19/18 8 Database Coder $1,408.00
Link Database to
the Cloud Server 9 days Fri
7/20/18
Wed
8/1/18 10 Database
Coder,Developer $3,312.00
Training 20 days Thu
8/2/18
Wed
8/29/18 11 Trainer $4,480.00
Go-Live Activities 8 days Thu
8/30/18
Mon
9/10/18 13 Developer $1,536.00
Business Case
TOSIG is known to provide insurance to the company. The company provides insurance
to the Tier One Suppliers. The Tier One suppliers get the insurance mainly on the improvements
like the stockyards, buildings and the machinery. They have currently 150 agents in the field.
They want to facilitate their business. They want to increase the sales of insurance to both small
as well as medium enterprises in the regional areas.
TOSIG arranges visit for the clients. The agents store all the necessary details of the
clients in the computer system. They analyse the data of the clients and the clients’ property and

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that has been insured. The clients may want some change, they can propose the change. The
agents consider the data and update the changes in the system. After that, they update the
insurance policies. In this way they earn revenues for the company.
TOSG is facing several issues in recent times. The agents spend most of the time in the
office entering and updating the details of the clients. They need an advanced information
service through which they can be able to maintain the clients. In some cases it is required to
manage the insurance risks, but the agents are offering the insurance. Other than that, they face
issues with regards to laptop, dongle and Blackberry. They have struggled to manage the
business operations, clients and the agents however, they expect that with the adaptation of the
application will bring revolution to TOSIG.
The Business Analyst has been appointed by TOSIG to perform the feasibility study. The
project manager has been assigned to prepare project charter. The stakeholders of the project will
have to follow the project plan and will have to finish the project within time efficiently.
Background
Tier One Suppliers are mainly offered insurance by the agents of TOSIG for the
improvements like the stockyards, storage silos, fencing and machinery. TOSIG sends agents for
a visit to the clients after every five years interval. The agents take the responsibility to analyse
the property details of the clients. TOSIG is currently facing several issues handling all the
business operations, clients and the agents. They need to prioritise the high risk clients and the
low risk clients. The agents are offering insurance where is to manage the insurance risks. The
agents spend most of their time in the office instead they should invest their time for the clients
and enhance productivity of the company. TOSIG wants to upgrade their existing system and

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want to initiate a new customer relationship system. The adaptation of new software and
technology associates several risk factors, so they want to carry out the feasibility analysis. The
project manager has been hired. TOSIG is investing $10000 to carry out the feasibility analysis.
The risks are analysed and will prepare a project plan.
Milestone schedule
Task Name Start Who Judges Acceptance
Setting Up Customer
Relationship Management
System
Wed 5/9/18
Specifying the Applications
Requirements Wed 5/9/18 TOSIG Business Analyst
The business analyst specifies all
the requirements for the
application
Performing Feasibility Study Tue 5/15/18 TOSIG Business Analyst
The business analyst performs the
feasibility study for the
application
Selecting Cloud Vendor Tue 5/22/18 TOSIG Project Manager
The project manager selects the
cloud vendor appropriate for
TOSIG
Designing the Application Tue 5/22/18
TOSIG Business
Analyst,TOSIG Project
Manager
Business Analyst and the Project
Manager is responsible to carry
out the design of the application
Data Preparation as well as
Data Cleansing Thu 5/31/18 TOSIG Business Analyst
The business analyst is capable to
carry out the data preparation
and the data cleansing
Updating the Application
and Developing CRM Mon 6/11/18 Developer
The developer is responsible for
the updating the application and
the development of CRM
CRM Application Testing Fri 6/22/18 Tester Tester conducts the testing of the
application
Database Set Up for the
Application Tue 7/10/18
Store Customers' Data Tue 7/10/18 Database Coder
The database coders are
responsible to store the data of
the customers
Link Database to the
Cloud Server Fri 7/20/18 Database
Coder,Developer
Database coders and developers
carry out the linking the database
to the cloud server
Training Thu 8/2/18 Trainer Trainer conducts the training
Go-Live Activities Thu 8/30/18 Developer Developer carries out the go-live

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activities
Risks, assumptions and constraints
The risks, assumptions are -
Assumptions and Risks
Public cloud is comparatively less expensive
Public cloud is comparatively less expensive than the private cloud. The project
compliance needs the management efforts and the software upgrades can enhance the
performance of TOSIG cloud services, however, the cost of the cloud platform is relatively cost.
They will have to spend heavy to adapt the cloud services. TOSIG will have to take the high risk.
On-premise computing is costlier than cloud computing
TOSIG decides to shift their business to the cloud. The services will be integrated to the
cloud database and the server. They need to seek help from the professional IT team. TOSIG will
have to take training from the IT experts as well. TOSIG will have to security testing of the
system, again they will have to keep regular backup of the files. They have to spend heavy for
the software. TOSIG will have to consider the risk.
Perform feasibility study
TOSIG like any other company needs to perform the feasibility study. The feasibility
study will let them know the risks associated with adaptation of the new system. They can
acknowledge the potential benefits of the customer relationship management system. The
updated information system will be linked to the cloud. It is risk since they will have to be aware

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of the issues associated with the updated customer relationship management system. TOSIG
agents can use the software only after performing the feasibility study.
Constraints
The Business Analyst has been appointed to perform the feasibility study. The project
manager is in charge to prepare the project charter. The project deliverables will be set up in
accordance to the feasibility report prepared by the business analyst. The stakeholders of the
project will be assigned according to the desired needs of the project. Specific deadline and
budget has been fixed for each project deliverables. They need to follow the plan accordingly
and will have to accomplish the project objectives.
Stakeholder list
Stakeholders and Resources Type
Database Coder Work
TOSIG Business Analyst Work
Developer Work
Tester Work
TOSIG Project Manager Work
Trainer Work
Feasibility Analysis Material
Conclusion
It can be concluded from the above discourse that the updated system will improvise
TOSIG’s business. They are struggling to maintain the business operations. Thus it is utmost
necessary for TOSIG to manage the agents. They are required to manage the agents. For this
reason, they decide to upgrade their existing information system. The adaptation of new
customer relationship management system will bring significant changes to the company. The
information system will be integrated to the cloud. They can be able to manage the business

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activities. They can be able to keep an eye on the agents. They can also control the clients’ data
as well.

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