Digital Transformation Project Management Plan for Deloitte UK

This project delves into Deloitte's digital transformation initiatives, presenting a comprehensive project management plan that encompasses cost, scope, time, quality, communication, risk, and resource allocation. The project outlines aims and objectives related to enhancing customer service through digital technologies and achieving a competitive edge. A work breakdown structure (WBS) and Gantt chart are included to illustrate project timeframes and stages. The research methodology involves both primary and secondary data collection, with analysis conducted using appropriate tools and techniques. Recommendations are communicated based on research findings, and the project reflects on the value of the research process and project management in meeting stated objectives. The document also highlights potential project risks and assumptions, providing a thorough overview of managing a successful business project within a digital transformation context. Desklib offers more resources like this, including past papers and solved assignments.

Managing a Successful Business Project

Table of Contents
Introduction.....................................................................................................................................2
LO1...................................................................................................................................................3
P1 - Devise project aims and objectives for a chosen scenario...................................................3
P2 - Produce a project management plan that covers aspects of cost, scope, time, quality,
communication, risk and resources.............................................................................................5
P3, M1 - Producing a work breakdown structure and a Gantt chart to provide timeframes and
stages for completion................................................................................................................10
LO2.................................................................................................................................................13
P4 - Carrying out small-scale research......................................................................................13
M2 - Evaluating the accuracy and reliability of different research methods applied...............16
LO3.................................................................................................................................................18
P5, M3 Analyzing research and data using appropriate tools and techniques.........................18
P6 & M3 Communicating appropriate recommendations as a result of research and data
analysis to draw valid and meaningful conclusions..................................................................23
LO4.................................................................................................................................................24
P7 Reflecting on the value of undertaking the research to meet stated objectives and own
learning and performance.........................................................................................................24
M4 Evaluating the value of the project management process to meet the stated objectives
and support own learning and performance............................................................................25
Conclusion......................................................................................................................................27
References.....................................................................................................................................28
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Introduction
The digital technology has dramatically changed and transformed the traditional business
models along with all the business activities that are taking place in a business. The digital
technology has also provided many choices and opportunities to various businesses in
approximately every field. This transformation and innovation lead many of the existing
products into new and more profitable form, which is helpful in increasing the range of
product’s portfolios. There are various changes in the core of key business systems like the
administration, communication, storage and distribution along with the production.
As a business the Deloitte, this is one of the UK private companies in the Industry of
professional services. The company is providing various services like the audit, tax,
management consulting and financial advisory. This is because; the company is the largest
professional service network and accounting organization in the world when compared on the
basis of revenues and a total number of professionals. The company have made many of the
digital transformations in its working and hence faced many challenges in the recent years.
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LO1
P1 - Devise project aims and objectives for a chosen scenario
Being a business researcher at the Deloitte Company, a small business project has been
undertaken for the company which is helpful in making some digital upliftment in the customer
sensitive areas of the business. As the company has already made many digital transformations
in its working environment, the same has been expected for the future.
The company is aiming to provide better service sot with the customers and hence adopted
many software and digital technologies in the customer services areas. This is helpful in
becoming one of the best accounting organizations in the UK. The main aim of the business
project is to continuously use the digital technologies in the business environment and to
increase the customer base of the company. The company is aiming to have a competitive edge
among its competitors in the accounting service department.
In order to achieve the above-listed aims, following are the main objectives that are taken into
consideration by Deloitte Company in this business project (Vugec, Spremić and Bach, 2018):
 To evaluate the application of the digital transformation and digital disruption at the
business levels
 To investigate the areas of business where the company is lacking behind in the digital
transformation
 To identify the factors that are responsible for affecting the business areas in the
company
 To identifying the perfect form if the digital technology that can be helpful for the
Deloitte Company to compete in the business environment in future
 To build the mindset and attitude of employees, so that they can easily accept the digital
changes in their working
3

From the above-listed aims and objectives, it can be assured that the Deloitte Company will be
able to enhance its customer's services and also the profit margins by involving the digital
technologies in its working areas.
4

P2 - Produce a project management plan that covers aspects of cost, scope,
time, quality, communication, risk and resources
Project management plan i.e. PMP is a formal document that is used for managing the project
execution by the business researcher. The process in which the project is executed is defined in
the project management plan. The project monitoring and controlling is also done in the project
management plan. Following are some of the basic areas that are covered under this business
project (Hinings, Gegenhuber and Greenwood, 2018):
Project scope
Included scope:
 All the digital technologies that have helped in the transformation of traditional
technologies into the modern at the Deloitte Company are taken into consideration
 Both the primary and secondary research data will helpful in performing the qualitative
and quantitative research, this will help in recognizing the form of digital technology
that can be accepted by the company for the better servicer providing
 In the primary research will focus on the key groups of the company through the
questionnaires and hence the impacts that are created by the digital transformation can
be easily measured
 More information about the research topic is gained by some of the basic secondary
sources of information (Pheng, 2018).
Excluded scope:
 Other factors that are affecting the customers of the Deloitte Company are not taken
into consideration, only the digital technologies are taken.
 The other external factors of the Deloitte Company are excluded from this research and
only the digital technologies’ factors are taken into consideration
 The negative impacts of the other factors on the customers are not taken into
consideration in this research (Kerzner and Kerzner, 2017).
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Key deliverable:
At the end of this business project, a clear understanding is drawn which will be helpful in
showing that how the Deloitte Company has coped up with the major challenges of digital
disruption and transformation in its business environment.
Project limitation:
 The major focus of the research is the focus groups of the Deloitte Company, but it is
difficult to get direct access to them
 The key employees of the company are having a busy schedule which will decrease
their willingness in participating in the primary research
 Their responses and information may be unreliable due to the short span of time
Project costs and budgets:
Required items Budgeted cost Actual cost
Markers $20 $15
Staff wages $250 $200
Paper expenses (photocopy) $30 $30
Other administrative
expenses
$40 $30
Perks $150 $250
Total $490 $525
Budgeted cost for the business project is $490
Actual cost for the business project is $525
Success criteria for the project:
The success criteria of the business project that is undertaken by the Deloitte Company will be
the major outputs and techniques through which the company has coped up with the digital
transformations and disruptions in its business activities. Also, the increase in customer base
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and profit revenues will be the major deliverable and success criteria of the business project.
These measures will be identified by carrying out a research on the digital technologies that are
recently adopted by the business in the past few years (Schwalbe, 2015).
Cost and timing:
Budgeted cost for the business project should not exceed the total amount of $490 and the
project need to be completed before the 15the November 2018.
Quality and quality control:
The best quality outcomes will be helpful in meeting the quality measure in the business project
and they can be gained effectively by both the primary and secondary research which is stated
against the major goals and objectives of the project (Goetsch and Davis, 2014).
The business project needs to be implemented in a lawful manner and this can be assured by a
supervisor who will help in checking the quality of project at every stage. He will guarantee for
the effective implementation of the project along with the quality assurance.
Communication plan:
In order to make effective communication during the different process of the business plan,
following is the communication plan which will show the details for the same. Also, the
effective communication and interaction between the core people in the business plan are
overlooked by a supervisor, which will also help in ensuring the project's quality. This is helpful
in getting an accurate response in order to gain consistent results.
What When To whom How
Report showing the
progress criteria
Monthly Departmental
Managers and
producers
Through Personal
meetings and direct
contact
Updates about the
schedules
Weekly Employees and
developers
Through emails
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Changes in
business plan
Monthly Leaders Through small
meetings and
conferences
Performance
evaluation report
Monthly Managers Through group
meetings with
leaders
Conclusions and
recommendations
At the end of the
business project
Top management
committee and
managers
Through email,
letters and appraisal
certificates
Project assumption:
Some assumptions are always attached to every business project and this is same with this
business project. The Deloitte Company will take following assumptions into consideration for
the digital transformation’s business project (Laba, 2015):
 In future, the digital technologies are creating positive impacts on the business and its
activities.
 It will be easy to compete with the other business competitors in the future with the use
of digital transformations.
 All company will achieve all the above-listed aims and objectives on time.
 Profitability ratio of the company will surely increase with the help of digital
transformations.
 The digital transformations will be helpful to the customers as well as employees of the
company to a great extent.
 The changes that are planned to be applied under the digital transformation process will
be successfully implemented at the end of the project.
Project risks:
The business projects are having a large number of risks and following are some of them for this
project:
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 In case if the implemented digital technologies are creating disturbance in the business
activities, then it needs to be re-implemented on the business activities.
 If the quality of the business project fails to reach the expected level, then a large
amount of time is needed to resolve the issues.
 Shortage of time will lead to the failure of Gantt chart that has been made for showing
the project schedules.
 In case, if the budgeted cost of the business project exceeds the amount then cheap
resources need to be used in the project implementation and the budging should be
revised again.
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P3, M1 - Producing a work breakdown structure and a Gantt chart to provide
timeframes and stages for completion
Work Breakdown Structure
In order to carry out the project activities in an effective way, the Deloitte Company is using
work breakdown structure (WBS). In the WBS, the larger tasks in the business projects are
divided into smaller tasks and then same is assigned to the group of specialized people (Siami-
Irdemoosa, Dindarloo and Sharifzadeh, 2015). This people will implement the business
processes in an effective way and hence the combination of all processes will results in the
successful of the business project. Also, the tasks in the business projects can be easily
completed within the time period. Following is the WBS for the Deloitte Company:
Task number Starting date Task name Total days
Task 1 5 June, 2018 Developing a project
management plan for
managing a business
project at the Deloitte
Company
5
Task 2 10 June 2018 Designing of project
by formulating its
aims and objectives
12
Task 3 22 June 2018 Deciding the type of
data which is to be
collected at the time
of research
6
Task 4 28 June 2018 Producing the WBS
and Gantt chart for
the business project
5
Task 5 5 July 2018 designing the list of 10
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questionnaires for the
primary research data
collection
Task 6 15 July 2018 Applying
questionnaires and
collecting the data
from the employees
6
Task 7 21 July 2018 Applying suitable
tools and techniques
to the data which is
collected in the
primary research
4
Task 8 25 July 2018 Preparing relevant
documentation
2
Task 9 27 July 2018 Deriving conclusions
from the findings
18
Task 10 14 August 2018 Finalizing the drafting
of project report
along with the
relevant appendix
3
Task 11 17 August 2018 Organizing Formal
meeting to present
the project’s findings
1
Task 12 18 August 2018 Organizing final
meeting as concluding
the project
8
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