31272 Project Management: VMS Development Plan for SMR Group, UTS

This project management report outlines the development of a Visitor Management System (VMS) for the Snowy Mountains Resorts (SMR) Group. It includes a detailed Work Breakdown Structure (WBS) covering tasks from initial discussions and surveys to system documentation and testing. Key milestones, such as reaching agreements, contract signing, and project approvals, are identified. The critical path dependencies are illustrated, and best estimates of time duration for each task are provided in a comprehensive table. Risk analysis, stakeholder matrix, communication plan, and quality management plan are also developed. The report concludes with training and project closure phases, providing a complete overview of the VMS development project. Desklib provides a platform for students to access this and other solved assignments for learning and research.

Running Head: PROJECT MANAGEMENT
Project Management
Name of the Student
Name of the University

1PROJECT MANAGEMENT
Section 3: Major Project Management Activities and Estimates
1. Work Breakdown Structure
WBS Task Name Predecessors
0 Development of VMS for SMR
1 Initial Discussions and Survey
1.1 Survey of the Current Requirements of SMR
1.2
Collect Data Regarding the Features of Proposed
VMR
2
1.3
Initiation of Board Meeting Regarding the
Possible Project
1.3.1 Discuss the Required Features of the System 3
1.3.2 Discuss Possible Budget to be Invested 5
1.3.3 Discuss Overall Duration of the Project 6
1.3.4 Discuss Financial Feasibility of the Project 7
1.3.5 Discuss Business Feasibility of the Project 8
1.3.6 Discuss How the System will Benefit Business 9
1.3.7 Reach a Certain Conclusion 10

2PROJECT MANAGEMENT
1.4 Call Meeting with PMP Consulting
1.4.1 Discuss About the System 11
1.4.2 Propose Project Contract 13
1.4.3 Discuss Terms of Contract 14
1.4.4 Discuss Project Requirements 15
1.4.5 Reach Mutual Agreement 16
1.5 Prepare an Initial Business Case 17
1.6 Submit the Business Case to CEO of SMR 18
1.7 Receive Approval from CEO 19
1.8 Prepare Contract Paper 20
1.9 Verify Contract Terms of CEO 21
1.10 Contract Signing with PMP for the Project 22
2 Project Planning Phase
2.1 Start Second Meeting with PMP Consulting
2.1.1 Discuss of the Overall Requirements of the Project 23

3PROJECT MANAGEMENT
2.1.2 Discuss Whether the Budget is Sufficient 26
2.1.3
Discuss whether the proposed duration is
sufficient
27
2.2 Prepare Detailed Business Case 28
2.3 Submit Business Case 29
2.4 Get Evaluation on Business Case 30
2.5
Get Final Approval from CEO Regarding the
Project
31
3 Project Launch
3.1 Initiate the Project 32
3.2 Start Developing Project Charter
3.2.1 Determine the Overall Scope of the Project 34
3.2.2 Determine Project Objectives 36
3.2.3
Prepare a Work Breakdown Structure for the
Project
37
3.2.4 Schedule the Project using Gantt Chart 38
3.2.5 Determine whether this schedule is feasible 39

4PROJECT MANAGEMENT
3.2.6
Allocate resources in each work package in the
Gantt Chart
40
3.2.7 Determine Budget Using Bottom Up Estimation 41
3.2.8 Determine Budget Using Top Down Estimation 42
3.2.9 Compare the Two Estimates 43
3.2.10 Develop a Suitable Budget Using the Comparison 44
3.3 Analyze Risks Associated with the Project
3.3.1 Prepare Risk Register 45
3.3.2 Prepare Risk Mitigation Strategy 47
3.4 Develop Stakeholder Matrix 48
3.5 Develop Communication Plan 49
3.6 Develop Quality Management Plan 50
3.7 Complete the Charter 51
3.8 Submit the Charter to SMR Authority 52
3.9 Receive Go Ahead 53
3.10 Appoint Stakeholders to Respective Roles 54
3.11 Start Working on the Project 55

5PROJECT MANAGEMENT
4 Acquire Resources
4.1 Analyze System Requirements 56
4.2 Submit Resource Requirements Documents 58
4.3 Submit Fund Request to SMR 59
4.4 Receive the Funds for the Project 60
4.5 Provide Funds to Procurement Department 61
4.6 Procure Required Hardware and Software 62
4.7 Procure Other Necessary Resources 63
4.8 Check Quality of the Resources 64
5 Requirements Definition
5.1 Analyze Project Charter 65
5.2 Analyze Project Scope 67
5.3 Analyze Project Requirements 68
5.4 Prepare Project Roadmap 69
6 Detailed Design

6PROJECT MANAGEMENT
6.1 Start Designing the System 70
6.2 Install Necessary Hardware 72
6.3 Install Support Software 73
6.4 Check System Configuration 74
6.5 Create Initial System Prototype Framework 75
6.6 Coding 76
6.7 Programming 77
7 Application Development
7.1 Start Development on the Prototype Framework 78
7.2 Run the Program for Checking the Codes 80
7.3 Add Features to the Prototype 81
7.4 Run the Prototype Again for Checking the Features 82
7.5 Start Developing the Full Version 83
7.6 Design the System 84
7.7 Add Codes 85
7.8 Design the Interface 86

7PROJECT MANAGEMENT
7.9 Add Features 87
7.10 Add Payment Gateway 88
7.11 Connect Server with Business Portal 89
7.12 Run the Entire System 90
8 Data Migration
8.1
Connect the Developed System with the Central
Server
91
8.2 Migrate Data from Server to Cloud 93
8.3 Link the Application with the Cloud 94
9 System Documentation
9.1 Create a Log of Activities during the Project 95
9.2
Use the Log to Develop System Documentation
Report
97
9.3 Submit the Report to SMR 98
10 Testing
10.1 Test the Entire System 99
10.2 Identify Bugs and Errors 101

8PROJECT MANAGEMENT
10.3 Resolve the Issues 102
10.4 Go Live 103
11 Training
11.1 Prepare Training Module 104
11.2 Conduct 15 Days Training of the Staffs of SMR 106
12 Closing
12.1 Stakeholder Sign Off 107
12.2 Officially Close the Project 109
2. Network Diagram
Figure 1: Activity on Node Network Diagram

9PROJECT MANAGEMENT
(Source: Created by Author)
3. Key Milestones
Reach a Certain Conclusion
Reach Mutual Agreement
Contract Signing with PMP for the Project
Get Final Approval from CEO Regarding the Project
Submit the Charter to SMR Authority
Start Working on the Project
Link the Application with the Cloud
Submit the Report to SMR
Officially Close the Project

10PROJECT MANAGEMENT
4. Critical Path Dependencies
Figure 2: Critical Path Dependency of the Project
(Source: Created by Author)

11PROJECT MANAGEMENT
5. Best Estimation of Time Duration
WBS Task Name Duration Start Finish
0 Development of VMS for SMR 202 days
Mon 04-06-
18
Tue 12-03-19
1 Initial Discussions and Survey 25 days
Mon 04-06-
18
Fri 06-07-18
1.1
Survey of the Current Requirements
of SMR
5 days
Mon 04-06-
18
Fri 08-06-18
1.2
Collect Data Regarding the Features
of Proposed VMR
2 days
Mon 11-06-
18
Tue 12-06-18
1.3
Initiation of Board Meeting
Regarding the Possible Project
2 days
Wed 13-06-
18
Thu 14-06-18
1.3.1
Discuss the Required Features of
the System
0.25 days
Wed 13-06-
18
Wed 13-06-18
1.3.2
Discuss Possible Budget to be
Invested
0.25 days
Wed 13-06-
18
Wed 13-06-18
1.3.3
Discuss Overall Duration of the
Project
0.25 days
Wed 13-06-
18
Wed 13-06-18
1.3.4 Discuss Financial Feasibility of the 0.25 days Wed 13-06- Wed 13-06-18

12PROJECT MANAGEMENT
Project 18
1.3.5
Discuss Business Feasibility of the
Project
0.5 days Thu 14-06-18 Thu 14-06-18
1.3.6
Discuss How the System will
Benefit Business
0.5 days Thu 14-06-18 Thu 14-06-18
1.3.7 Reach a Certain Conclusion 0 days Thu 14-06-18 Thu 14-06-18
1.4 Call Meeting with PMP Consulting 4 days Fri 15-06-18 Wed 20-06-18
1.4.1 Discuss About the System 1 day Fri 15-06-18 Fri 15-06-18
1.4.2 Propose Project Contract 1 day
Mon 18-06-
18
Mon 18-06-18
1.4.3 Discuss Terms of Contract 1 day Tue 19-06-18 Tue 19-06-18
1.4.4 Discuss Project Requirements 1 day
Wed 20-06-
18
Wed 20-06-18
1.4.5 Reach Mutual Agreement 0 days
Wed 20-06-
18
Wed 20-06-18
1.5 Prepare an Initial Business Case 5 days Thu 21-06-18 Wed 27-06-18
1.6
Submit the Business Case to CEO of
SMR
1 day Thu 28-06-18 Thu 28-06-18

13PROJECT MANAGEMENT
1.7 Receive Approval from CEO 2 days Fri 29-06-18 Mon 02-07-18
1.8 Prepare Contract Paper 2 days Tue 03-07-18 Wed 04-07-18
1.9 Verify Contract Terms of CEO 2 days Thu 05-07-18 Fri 06-07-18
1.10
Contract Signing with PMP for the
Project
0 days Fri 06-07-18 Fri 06-07-18
2 Project Planning Phase 9 days
Mon 09-07-
18
Thu 19-07-18
2.1
Start Second Meeting with PMP
Consulting
1 day
Mon 09-07-
18
Mon 09-07-18
2.1.1
Discuss of the Overall
Requirements of the Project
0.5 days
Mon 09-07-
18
Mon 09-07-18
2.1.2
Discuss Whether the Budget is
Sufficient
0.25 days
Mon 09-07-
18
Mon 09-07-18
2.1.3
Discuss whether the proposed
duration is sufficient
0.25 days
Mon 09-07-
18
Mon 09-07-18
2.2 Prepare Detailed Business Case 5 days Tue 10-07-18 Mon 16-07-18
2.3 Submit Business Case 1 day Tue 17-07-18 Tue 17-07-18
2.4 Get Evaluation on Business Case 2 days Wed 18-07- Thu 19-07-18

14PROJECT MANAGEMENT
18
2.5
Get Final Approval from CEO
Regarding the Project
0 days Thu 19-07-18 Thu 19-07-18
3 Project Launch 16 days Fri 20-07-18 Fri 10-08-18
3.1 Initiate the Project 2 days Fri 20-07-18 Mon 23-07-18
3.2 Start Developing Project Charter 3 days Tue 24-07-18 Thu 26-07-18
3.2.1
Determine the Overall Scope of the
Project
0.5 days Tue 24-07-18 Tue 24-07-18
3.2.2 Determine Project Objectives 0.5 days Tue 24-07-18 Tue 24-07-18
3.2.3
Prepare a Work Breakdown
Structure for the Project
0.25 days
Wed 25-07-
18
Wed 25-07-18
3.2.4
Schedule the Project using Gantt
Chart
0.25 days
Wed 25-07-
18
Wed 25-07-18
3.2.5
Determine whether this schedule is
feasible
0.25 days
Wed 25-07-
18
Wed 25-07-18
3.2.6
Allocate resources in each work
package in the Gantt Chart
0.25 days
Wed 25-07-
18
Wed 25-07-18
3.2.7 Determine Budget Using Bottom 0.25 days Thu 26-07-18 Thu 26-07-18

15PROJECT MANAGEMENT
Up Estimation
3.2.8
Determine Budget Using Top Down
Estimation
0.25 days Thu 26-07-18 Thu 26-07-18
3.2.9 Compare the Two Estimates 0.25 days Thu 26-07-18 Thu 26-07-18
3.2.10
Develop a Suitable Budget Using
the Comparison
0.25 days Thu 26-07-18 Thu 26-07-18
3.3
Analyze Risks Associated with the
Project
2 days Fri 27-07-18 Mon 30-07-18
3.3.1 Prepare Risk Register 1 day Fri 27-07-18 Fri 27-07-18
3.3.2 Prepare Risk Mitigation Strategy 1 day
Mon 30-07-
18
Mon 30-07-18
3.4 Develop Stakeholder Matrix 0.5 days Tue 31-07-18 Tue 31-07-18
3.5 Develop Communication Plan 0.5 days Tue 31-07-18 Tue 31-07-18
3.6 Develop Quality Management Plan 3 days
Wed 01-08-
18
Fri 03-08-18
3.7 Complete the Charter 1 day
Mon 06-08-
18
Mon 06-08-18
3.8 Submit the Charter to SMR Authority 0 days Mon 06-08- Mon 06-08-18

16PROJECT MANAGEMENT
18
3.9 Receive Go Ahead 2 days Tue 07-08-18 Wed 08-08-18
3.10
Appoint Stakeholders to Respective
Roles
2 days Thu 09-08-18 Fri 10-08-18
3.11 Start Working on the Project 0 days Fri 10-08-18 Fri 10-08-18
4 Acquire Resources 17 days
Mon 13-08-
18
Tue 04-09-18
4.1 Analyze System Requirements 2 days
Mon 13-08-
18
Tue 14-08-18
4.2
Submit Resource Requirements
Documents
1 day
Wed 15-08-
18
Wed 15-08-18
4.3 Submit Fund Request to SMR 1 day Thu 16-08-18 Thu 16-08-18
4.4 Receive the Funds for the Project 3 days Fri 17-08-18 Tue 21-08-18
4.5
Provide Funds to Procurement
Department
1 day
Wed 22-08-
18
Wed 22-08-18
4.6
Procure Required Hardware and
Software
5 days Thu 23-08-18 Wed 29-08-18
4.7 Procure Other Necessary Resources 2 days Thu 30-08-18 Fri 31-08-18

17PROJECT MANAGEMENT
4.8 Check Quality of the Resources 2 days
Mon 03-09-
18
Tue 04-09-18
5 Requirements Definition 6 days
Wed 05-09-
18
Wed 12-09-18
5.1 Analyze Project Charter 2 days
Wed 05-09-
18
Thu 06-09-18
5.2 Analyze Project Scope 1 day Fri 07-09-18 Fri 07-09-18
5.3 Analyze Project Requirements 1 day
Mon 10-09-
18
Mon 10-09-18
5.4 Prepare Project Roadmap 2 days Tue 11-09-18 Wed 12-09-18
6 Detailed Design 23 days Thu 13-09-18 Mon 15-10-18
6.1 Start Designing the System 2 days Thu 13-09-18 Fri 14-09-18
6.2 Install Necessary Hardware 5 days
Mon 17-09-
18
Fri 21-09-18
6.3 Install Support Software 3 days
Mon 24-09-
18
Wed 26-09-18
6.4 Check System Configuration 1 day Thu 27-09-18 Thu 27-09-18
6.5 Create Initial System Prototype 5 days Fri 28-09-18 Thu 04-10-18

18PROJECT MANAGEMENT
Framework
6.6 Coding 5 days Fri 05-10-18 Thu 11-10-18
6.7 Programming 2 days Fri 12-10-18 Mon 15-10-18
7 Application Development 69 days Tue 16-10-18 Fri 18-01-19
7.1
Start Development on the Prototype
Framework
2 days Tue 16-10-18 Wed 17-10-18
7.2
Run the Program for Checking the
Codes
5 days Thu 18-10-18 Wed 24-10-18
7.3 Add Features to the Prototype 10 days Thu 25-10-18 Wed 07-11-18
7.4
Run the Prototype Again for
Checking the Features
5 days Thu 08-11-18 Wed 14-11-18
7.5 Start Developing the Full Version 1 day Thu 15-11-18 Thu 15-11-18
7.6 Design the System 15 days Fri 16-11-18 Thu 06-12-18
7.7 Add Codes 10 days Fri 07-12-18 Thu 20-12-18
7.8 Design the Interface 10 days Fri 21-12-18 Thu 03-01-19
7.9 Add Features 5 days Fri 04-01-19 Thu 10-01-19
7.10 Add Payment Gateway 2 days Fri 11-01-19 Mon 14-01-19

19PROJECT MANAGEMENT
7.11 Connect Server with Business Portal 2 days Tue 15-01-19 Wed 16-01-19
7.12 Run the Entire System 2 days Thu 17-01-19 Fri 18-01-19
8 Data Migration 7 days
Mon 21-01-
19
Tue 29-01-19
8.1
Connect the Developed System with
the Central Server
2 days
Mon 21-01-
19
Tue 22-01-19
8.2 Migrate Data from Server to Cloud 5 days
Wed 23-01-
19
Tue 29-01-19
8.3 Link the Application with the Cloud 0 days Tue 29-01-19 Tue 29-01-19
9 System Documentation 7 days
Wed 30-01-
19
Thu 07-02-19
9.1
Create a Log of Activities during the
Project
2 days
Wed 30-01-
19
Thu 31-01-19
9.2
Use the Log to Develop System
Documentation Report
5 days Fri 01-02-19 Thu 07-02-19
9.3 Submit the Report to SMR 0 days Thu 07-02-19 Thu 07-02-19
10 Testing 5 days Fri 08-02-19 Thu 14-02-19
10.1 Test the Entire System 4 days Fri 08-02-19 Wed 13-02-19

20PROJECT MANAGEMENT
10.2 Identify Bugs and Errors 0.5 days Thu 14-02-19 Thu 14-02-19
10.3 Resolve the Issues 0.5 days Thu 14-02-19 Thu 14-02-19
10.4 Go Live 0 days Thu 14-02-19 Thu 14-02-19
11 Training 17 days Fri 15-02-19 Mon 11-03-19
11.1 Prepare Training Module 2 days Fri 15-02-19 Mon 18-02-19
11.2
Conduct 15 Days Training of the
Staffs of SMR
15 days Tue 19-02-19 Mon 11-03-19
12 Closing 1 day Tue 12-03-19 Tue 12-03-19
12.1 Stakeholder Sign Off 1 day Tue 12-03-19 Tue 12-03-19
12.2 Officially Close the Project 0 days Tue 12-03-19 Tue 12-03-19
6. Budget Estimation
Bottom Up:
Task Name Cost
Development of VMS for SMR $1,230,680.00
Initial Discussions and Survey $129,280.00
Survey of the Current Requirements of
SMR
$18,000.00

21PROJECT MANAGEMENT
Collect Data Regarding the Features of
Proposed VMR
$7,200.00
Initiation of Board Meeting Regarding
the Possible Project
$43,680.00
Discuss the Required Features of the
System
$5,460.00
Discuss Possible Budget to be Invested $5,460.00
Discuss Overall Duration of the Project $5,460.00
Discuss Financial Feasibility of the
Project
$5,460.00
Discuss Business Feasibility of the
Project
$10,920.00
Discuss How the System will Benefit
Business
$10,920.00
Reach a Certain Conclusion $0.00
Call Meeting with PMP Consulting $21,200.00
Discuss About the System $8,000.00
Propose Project Contract $4,400.00

22PROJECT MANAGEMENT
Discuss Terms of Contract $4,400.00
Discuss Project Requirements $4,400.00
Reach Mutual Agreement $0.00
Prepare an Initial Business Case $9,000.00
Submit the Business Case to CEO of SMR $1,800.00
Receive Approval from CEO $8,800.00
Prepare Contract Paper $7,200.00
Verify Contract Terms of CEO $12,400.00
Contract Signing with PMP for the Project $0.00
Project Planning Phase $88,200.00
Start Second Meeting with PMP
Consulting
$9,800.00
Discuss of the Overall Requirements of
the Project
$4,900.00
Discuss Whether the Budget is
Sufficient
$2,450.00

23PROJECT MANAGEMENT
Discuss whether the proposed duration is
sufficient
$2,450.00
Prepare Detailed Business Case $49,000.00
Submit Business Case $9,800.00
Get Evaluation on Business Case $19,600.00
Get Final Approval from CEO Regarding
the Project
$0.00
Project Launch $66,000.00
Initiate the Project $3,600.00
Start Developing Project Charter $16,200.00
Determine the Overall Scope of the
Project
$2,700.00
Determine Project Objectives $2,700.00
Prepare a Work Breakdown Structure for
the Project
$1,350.00
Schedule the Project using Gantt Chart $1,350.00

24PROJECT MANAGEMENT
Determine whether this schedule is
feasible
$1,350.00
Allocate resources in each work package
in the Gantt Chart
$1,350.00
Determine Budget Using Bottom Up
Estimation
$1,350.00
Determine Budget Using Top Down
Estimation
$1,350.00
Compare the Two Estimates $1,350.00
Develop a Suitable Budget Using the
Comparison
$1,350.00
Analyze Risks Associated with the
Project
$10,800.00
Prepare Risk Register $5,400.00
Prepare Risk Mitigation Strategy $5,400.00
Develop Stakeholder Matrix $2,200.00
Develop Communication Plan $2,200.00
Develop Quality Management Plan $13,200.00

25PROJECT MANAGEMENT
Complete the Charter $1,800.00
Submit the Charter to SMR Authority $0.00
Receive Go Ahead $8,800.00
Appoint Stakeholders to Respective Roles $7,200.00
Start Working on the Project $0.00
Acquire Resources $41,760.00
Analyze System Requirements $3,600.00
Submit Resource Requirements
Documents
$1,800.00
Submit Fund Request to SMR $1,800.00
Receive the Funds for the Project $5,400.00
Provide Funds to Procurement Department $1,800.00
Procure Required Hardware and Software $15,200.00
Procure Other Necessary Resources $6,080.00
Check Quality of the Resources $6,080.00
Requirements Definition $54,000.00
Analyze Project Charter $18,000.00

26PROJECT MANAGEMENT
Analyze Project Scope $9,000.00
Analyze Project Requirements $9,000.00
Prepare Project Roadmap $18,000.00
Detailed Design $367,800.00
Start Designing the System $7,200.00
Install Necessary Hardware $168,000.00
Install Support Software $145,800.00
Check System Configuration $3,600.00
Create Initial System Prototype
Framework
$18,000.00
Coding $18,000.00
Programming $7,200.00
Application Development $248,400.00
Start Development on the Prototype
Framework
$7,200.00
Run the Program for Checking the Codes $18,000.00

27PROJECT MANAGEMENT
Add Features to the Prototype $36,000.00
Run the Prototype Again for Checking the
Features
$18,000.00
Start Developing the Full Version $3,600.00
Design the System $54,000.00
Add Codes $36,000.00
Design the Interface $36,000.00
Add Features $18,000.00
Add Payment Gateway $7,200.00
Connect Server with Business Portal $7,200.00
Run the Entire System $7,200.00
Data Migration $37,800.00
Connect the Developed System with the
Central Server
$10,800.00
Migrate Data from Server to Cloud $27,000.00
Link the Application with the Cloud $0.00

28PROJECT MANAGEMENT
System Documentation $75,600.00
Create a Log of Activities during the
Project
$21,600.00
Use the Log to Develop System
Documentation Report
$54,000.00
Submit the Report to SMR $0.00
Testing $9,000.00
Test the Entire System $7,200.00
Identify Bugs and Errors $900.00
Resolve the Issues $900.00
Go Live $0.00
Training $91,800.00
Prepare Training Module $10,800.00
Conduct 15 Days Training of the Staffs of
SMR
$81,000.00
Closing $21,040.00

29PROJECT MANAGEMENT
Stakeholder Sign Off $21,040.00
Officially Close the Project $0.00
Top Down Estimation:
Resource / Requirements Budget
Total Budget $1,200,000
Budget for Wages $300,000
Budget for Material Resources $500,000
Development Costs $400,000
Contingency Budget 20%
It is seen that using bottom up and top down estimation, the overall budget is almost the
same but in bottom up, the value is slightly higher. Hence, it is important to keep some additional
budget to compensate for the extra.
Based on the top down estimation, the initial budget is too low and must be increased.
Hence, a formal request must be placed for increasing the budget considering the additional
value found in bottom up.
7. Human Resource Estimate
The estimate is shown in the following table.
Resource Name Type Max. Units Std. Rate Ovt. Rate
Project Manager Work 100% $550.00/hr $0.00/hr

30PROJECT MANAGEMENT
Project Supervisor Work 100% $450.00/hr $0.00/hr
IT Technical Analyst Work 100% $450.00/hr $0.00/hr
Finance Manager Work 100% $450.00/hr $0.00/hr
Procurement Manager Work 100% $380.00/hr $0.00/hr
HR Manager Work 100% $450.00/hr $0.00/hr
Developer Work 100% $225.00/hr $0.00/hr
System Analyst and Tester Work 100% $225.00/hr $0.00/hr

31PROJECT MANAGEMENT
Bibliography
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.