BSBCRT511 Project Portfolio: Develop Critical Thinking in Others

This BSBCRT511 project portfolio provides a detailed student solution focused on developing critical thinking in others. It includes research on critical and creative thinking models, characteristics, and skills such as analysis, synthesis, and evaluation. The project examines formal and informal organizational learning environments, best practices for instructing teams in critical thinking, and examples of its application in the workplace. It also assesses critical thinking within the context of a chosen organization, Worlducation, identifying barriers and required skills. The portfolio covers aspects like vision, objectives, standards, and legislative requirements related to critical thinking, offering a comprehensive overview of the subject.

P R O J E C T
P O R T F O L I O
BSBCRT511
DEVELOP CRITICAL
THINKING IN OTHERS
STUDENT VERSION

Business Works is a series of training and assessment resources developed for qualifications
within the Business Services Training Package.

BSCRT511 PROJECT PORTFOLIO 8
Contents
Section 1: Plan and assess critical thinking....................................................................................5
Section 2: Support critical thinking................................................................................................8
Section 3: Monitor and improve critical thinking practices.........................................................11

BSCRT511 PROJECT PORTFOLIO 9
Student name:
Assessor:
Date:
Business or
Community/Social group
this assessment is based
on:
Documentation reviewed
as preparation:
Leadership role assumed
by student (e.g. Customer
Services manager):
Team using critical
thinking (e.g. Customer
services team):
Job role(s) requiring
coaching/mentoring in
critical thinking within the
team (e.g. sales consultant,
shipment officer, customer
representative):

BSCRT511 PROJECT PORTFOLIO 10
Section 1: Plan and assess critical thinking
1. Research critical and creative thinking. Write a report (approximately two pages) including:
2. a summary of at least three models of critical and creative thinking
o Psychometric approach: it is an approach which helps how to manage the creativity as it
involves the ability to expand and produce more. It focus on nature and habits of a creative
person and also try to manage the intellectual behaviour, level of ideation, openness,
expertise, autonomy and other exploratory regions and behaviour. This approach is generally
a model which helps how to portrait and analyse the intelligence and abilities that can be
managed and analysed through the mental test. The three important parts of psychometric
approach is multiple intelligence view, triachic theory and also the processing approach. It
helps out to manage the interest test and also the knowledge and aptitude of a person by their
skill and orientation(Tzean, 2021)
 Amabile theory of creativity: this is an important model for creativity which involves
three important components which are like creativity with relevant skills, domains, task
motivations which are being required for creative performance. It helps out to predict and
analyse all the important areas through which the creativity can be improved for sized and
also focus on the skills and the essential elements that requires in the academy talent,
beginning and incorporating the general areas and segments. This is an important theory
of Creativity through which all the inherent areas and their uniqueness can be emphasised
and it also manage to provide the essential expertise through which the two means can be
imposed post and also the personality and a cognitive process can be conducted.
 Paul Elder critical thinking model: it is an important critical thinking method and mood
through which all the problems come, content and subjects are being analysed through
which thinkers usually enhance and improve their quality of abilities of thinking by
skilfully managing the structures and their charges through inherent thinking
approach(Baldwin, 2020). It also helps in imposing the standards through which the
intellectual areas can be considered some of the major steps that are being taken in this

BSCRT511 PROJECT PORTFOLIO 11
are to observe the issues and problems and also to build a certain rationally in the
knowledge. To analyse and asked the questions and also evaluate the general data along
with it to find the answers to different questions and also to formally different solutions of
the problem.
3. at least five characteristics of critical and creative thinking
The five important characteristics of critical and creative thinking are like:
 Open minded which involves that all the creative and critical thinkers will have to make
their thinking diversified and also been open for all the areas in segments.
 Clarity which means that a person have to be clear about their ideas and thoughts on
which they are trying to evaluate and work(Caus, 2019).
 Precision Which means that they do not have to jumble their words and thoughts and will
have to be precise regarding their thoughts and ideas in a clear and specific simple
manner.
 Different perceptions which implies that all the creative thinkers will have to think from
different point of you and also try to manage and lead to different areas.
 Evidence which means that the individual will have to collect all the important
documents and evidence before analysing and thinking for a conclusion.
4. features of critical thinking skills such as analysis, synthesis and evaluation
The major features of critical thinking skills are like:
 Analysis which implies that the person will have to analyse all the situations and should
try to manage their thinking and the perceptions to be properly examined.

BSCRT511 PROJECT PORTFOLIO 12
 Synthesis which provides that the implementation in framing of the critical thinking
should be such a way that it should be a very is clarity in a precise and reasonable
manner. This provide a proper systematic approach in which the work and be made.
 Evaluation through which all the evidence and the conduction of their thinking can be
managed and a proper judgement with the evidences and their perceptions with a
diversified areas can be evaluated as that helps out to know the future outcomes and
results(Tripathy, 2018).
5. formal and informal organisational learning environments and systems (at least two each)
Formal organisational learning
 Conflict resolution training can be given with a proper expertise through which they will
know how to deal with all the issues and the conflicts that has been arranged in the
organisation.
 Training for promotion, transfer and new responsibilities implies to be a formal
organisational learning through which the employees are being trained by their head for
their future upcoming responsibilities and growth.
Informal organisation learning
 The normal advice is that the employees used to take from their managers in order to gain
the proper direction is an informal source.
 But taking a general encouragement from their subordinates and managers for a
perception in general work.
6. best practice approaches for instructing teams and individuals in critical thinking (at least three)
 Questioning approach helps out to provide the employs a method in which they can ask
questions from the manager is regarding the issues they are being facing and that will
provide them a proper guidance regarding the work.

BSCRT511 PROJECT PORTFOLIO 13
 Equal working environment and less hierarchy has an important role as it helps out a
focus and motivate the employs as they will be treated without any discrimination in an
equal manner and that will make a transparency between the working zone.
 Teambuilding activities makes employees motivated towards their work and also to work
but in a coordinated and in confident manner.
7. examples of how the critical thinking can be applied in the workplace (at least two)
Performance appraisal is an example of critical thinking as it helps out to make the employees
who are being working in a better manner to get motivated to increase the performance for future
growth. Other one is customer service as when customers will get the better facilities that will
help out to increase an intensive production values.
8. list of what a safe critical and creative work environment includes (at least two).
 Diversity is cherished as by diversify environment it helps out to manage all the critical
and creative working soon through which employees will able to feel a positive attitude
and get motivated towards the work.
 Creativity is an important element as thinking with innovative and different approaches
will help out to implement some new strategies for managing the work and also to gain
targets.
9. Assess critical thinking
About the organisation
Provide an overview of
your chosen organisation
and
product/services/programs.
Include:
 name of the business
 description of what the
business does
Worlducation is an important social set up founded in 2016 and
was started up for manufacturing different kinds of tablets
computers for all the primary students in schools. Their main
aim is to create software, activities and content through which
the engagement of education in the primary school students can
be enhanced and not just the hardware matters are being
uplifted. Their minimum is to implement the artificial
intelligence technology through which the learning process can
be made in an optimal manner and the children’s can be able to
get the learning facilities they also donate in train to all the

BSCRT511 PROJECT PORTFOLIO 14
 key operational
processes.
peoples who can’t afford the technology they till now we are
selling the tablet computers from business to business and has
focused to increase their business as an expansion for a long-
term plan with a business to consumer strategy. In 2019 they
also founded Two sold over 35,000 tablets in 550 schools in
various 23 countries. It is headquartered in Sydney and helps in
the development for manufacturing team and different
operational areas like in Iceland, Colombia, Russia and
Philippines.
 The main focus of business is to provide tablets to the
students and also to enhance their learning and reading
facilities.
 This business manages a complex supply chain methods
where the usually try to manage their sales
representative to work and handle all the seal team in an
online method. It also provides an enterprise resource
planning system which helps out to effectively manage
their operational team to deliver all the orders.
 Their main operational process is the delivery of all the
manufacturing request in Hong Kong. It requires
specifications and other Order details through which
they try to manufacture introduced their products with a
proper production schedule.
 Their operational team focus on arranging all the
shipment and the fright directly to the customers who
had been asked for the orders of tablets.
Critical thinking within the
organisation
Identify how critical
thinking is an important
part of the organisation.
 Vision: To remove illiteracy from the world and to
make everyone educated.
Objectives
 To manage all the performance indicators, financial
operations and different policies.
 To expand and identify different sources through which

BSCRT511 PROJECT PORTFOLIO 15
Include:
 how critical thinking is
a part of the business,
such as:
o the vision and
objectives of the
organisation
o assessment of the
work environment
as it relates to
critical and
creative thinking,
including: systems,
policies and
procedures
supporting
critical
thinking barriers to
critical
thinking in
existing
organisationa
l systems
 legislative
requirements related
to critical thinking and
training for your
chosen team.
 how critical thinking is
required as part of the
classrooms can get help in education.
 To increase profit by 10% per annum.
Their main focus is to provide education to all the students
by managing expansion and innovative technologies with
high-performance functions.
 The new supplier policy helps out to know the
standards and the methods of working of the
suppliers regarding to the production in the growth
of the company and it also analyse the authenticity
in the variability of products that were being made.
Barriers to critical thinking
 Different language is a major barrier which can
come as employees will not be able to communicate
in a better manner which can create a differences in
their product quality.
 Different culture is an important aspect as in
existing organisation system when employees used
to have different cultures in areas of working that
creates an immense difference in their thinking and
working approaches.
 Different locations variable in different countries
used to provide different time zones which is an
inadequate manner that can affect their working
procedures.
The critical thinking can be managed as by collecting
the feedbacks from the customers through which they
can focus on the drawbacks and the issues that the
company is been facing and also on the major areas
through which the working can be affected.
Analysing all the feedbacks through which the company
and the managers been able to review on the issues and

BSCRT511 PROJECT PORTFOLIO 16
work done by your
chosen team (identified
on Page 4)
 list of critical thinking
skills required for the
employees who are
going to be coached
(job roles identified on
Page 4).
Attach relevant policies
and procedures to this
section of your portfolio.
can work in proper manner on all of that.
The two important issues that can be identified for the
critical thinking can be like:
 Sales cannot be made implemented through
zoom platform as that will not be properly
communicated to all the customers.
 It is important to take all the feedbacks of the
customer and to analyse their requirements and
to make changes accordingly.
Plan team meeting
Plan how to articulate key
features of critical and
creative thinking concepts
to the relevant team (attach
any relevant documents
you create e.g. fact sheet).
Develop a set of at least
five questions to identify
critical and creative
thinking knowledge gaps
for your chosen team and
one of your chosen
individual(s).
 Elaborate the biggest problems that are being faced by
the company while dealing with customers?
 What are the barriers which are being involved in the
smooth supplies?
 What are the issues that are being implemented and
facing the customer service?
 How can ineffective manufacturing from Hong Kong
can be managed without implications?
 What steps can be effectively taken in order to enhance
the production in growth?
Teamwork
Plan for teamwork,
including:
 what the diverse
requirements are of
It is important for all the teams to manage better speaking of
different languages through which there should be a proper
global trading can be manage and there is a better coordination
that can be made between deploys of different cultures.
 A proper better understanding can be implemented so that
they should not arise any kind of conflicts any proper

BSCRT511 PROJECT PORTFOLIO 17
your team (e.g.
cultural differences)
 how you will establish
connections and
understanding (e.g.
ice-breaker)
 techniques you’ll use
to negotiate, influence
and elicit the views of
your team.
confidence and motivation can be given to all of them.
 In order to establish a better connection that can be use
some of the important features like
 Team building can be effectively mate so as to make them
to work in a proper manner and also to coordinate
effectively for future growth.
 Casual gatherings can be made so the interaction can be
made in a positive environment in a friendly environment
can be created.
 Hesitation of all the employees were not being able to
speak up is being removed by pushing them towards better
abilities and work.
Attach: Research report ☐
Policies and procedures ☐
Documents to articulate critical thinking features to
team (if relevant)
☐
References
Oleksiyenko, A. and Liu, J., 2021. Pursuing Policy Alignments for World-Class Economic and
Educational Performance in the Greater Bay Area of China. In Third International Handbook
of Globalisation, Education and Policy Research (pp. 209-240). Springer, Cham.
BATLOLONA, J.R., DIANTORO, M. and LATIFAH, E., 2019. Creative Thinking Skills Students in
Physics on Solid Material Elasticity John Rafafy BATLOLONA, Markus DIANTORO,
WARTONO, Eny LATIFAH Abstract| Full text. Journal of Turkish Science
Education, 16(1).
Mroczek-Żulicka, A. and Mokras-Grabowska, J., 2021. Creative approach to tourism through creative
approach to didactics. Journal of Geography in Higher Education, 45(1), pp.20-46.
Sari, R.A. and Murdiono, M., 2021. The Effect of the Implementation of Mind Mapping Method on
Critical Thinking Skills in Civic Education Learning. JPI (Jurnal Pendidikan
Indonesia), 10(3).