Perth Children's Hospital Project Quality Control and Analysis Report

This project report undertakes a comprehensive analysis of the Perth Children's Hospital (PCH) project, focusing on the critical aspects of project quality control and management. The introduction establishes the importance of effective project management, emphasizing the significance of time, quality, and cost. The literature review delves into continuous improvement, quality design, measure, and control. The report examines the PCH project, which experienced significant delays and failures due to governance and construction issues. The abstract and executive summary provide background information on the PCH project, outlining its purpose and the models used for quality management. The analysis section evaluates the PCH project, identifying shortcomings in leadership, communication, and quality control. The report highlights risks such as low-quality standards, lack of continuous improvement, and ineffective client relations. The analysis also looks at the positive aspects of the project such as effective planning. The report then provides recommendations for improvement, drawing on theoretical concepts to offer practical solutions. The conclusion summarizes the key findings and reinforces the importance of project quality control. References are included to support the analysis.

PROJECT QUALITY
CONTROL

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................3
Continuous improvement.............................................................................................................3
Quality design, measure and control...........................................................................................5
Justification for Perth Children Hospital.....................................................................................7
ABSTRACT AND EXECUTIVE SUMMARY..............................................................................7
Perth Children Hospital background and rationale......................................................................7
Purpose of the report....................................................................................................................8
Model of quality management project.........................................................................................8
ANSLYSE AND RECOMMEND IMPROVEMENTS..................................................................8
Analysis of PCH project..............................................................................................................8
Recommendations......................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Project management is a time bound endeavor which undertakes the practice of initiation,
planning, execution and controlling of the task. The principles of effective project are time,
quality and cost (Mitra, 2016). A successful project can be defined as the one which has been
effectively completed within the stipulated and cost while delivering expected quality to the
client. Project quality control is one of the major elements of project success. The current study
will focus on analyzing different aspects of project quality and control. An in-depth analysis on
the subject of total quality management and continuous improvement will be undertaken (Mir &
Pinnington, 2014).
The study will evaluate the project “Perth Children Hospital” for the evaluation and
analysis. The mentioned project failed due to some governance and construction issues. The cost
and quality of the project was not delivered effectively which delayed the overall project
completion. The analysis of the issues related to the subject will be discussed and examined. The
case will be analyzed under theoretical concepts to create an effective understating about real life
project situation.
LITERATURE REVIEW
This section of the study will focus on undertaking an effective and in-depth understating
about different aspects of project quality and control. The literature section will develop a
theoretical perspective about continues improvement and quality design, measure and control
aspects.
Continuous improvement
Continuous improvement is one of the most crucial and significant part of project quality
and control. It is an ongoing process which focuses on developing the quality of the product and
process to improve for well defined results. Hornstein (2015) defines continuous improvement as
the process of small but significant improvements which creates a well defined impact on overall
project success. It is an ongoing cycle which encompasses the positive changes in the process
thus managing the quality aspect in a significant manner.

(Source: Cevallos, Jaramillo, Ávila & Aldaz, 2017)
Wang, et.al., (2015) stated that the continuous improvement in projects helps in ensuring
that the progress and quality standards are met properly. It is process which brings gradual
change to manage the standards and quality of the final outcome. The argument against the stated
process indicates that it is not effective for long term business success as its cost is high. Lou, J.,
Xu & Wang, (2017) however stated that implementing the process of continuous improvement
may minimize the possibility of errors and will ensure the quality as per the benchmarks and
standards. It helps in saving the overall cost of improvement and error management. The stated
process is high effective and significant for prefect success.
The process of Continuous improvement includes the following stages:
 Plan: This section of pr the process focus on developing an effective and well defined pan
for setting up the standards adopting those for successful project competition. This stage
efficiently evaluates the objectives that a project requires and strategies to efficiently
attain the set objectives (Liu & Shi, 2017).
 Do: This phase focuses on implementation of the plan and executes it in the same
manner. It is the stage where all the plans are efficiently communicated, training and

development is provided and process is explained efficiently. This is the phase of action
and execution.
 Check: The continuous improvement is an ongoing process hence the process of
comparing the actual performance with the expected performance is continuous. The
project manager and supervisor analyze the progress and develop preventive actions to
ensure the quality, time and cost factors (Tang, 2016).
 Act: This phase of the process focuses on analyzing the scope of proposed changes and
whether the changes will be temporary or permanent in the project. At this stage change
management aspect is planned and managed to ensure the project success.
The analysis of the process thus helps in creating a clear and well defined picture of the process
of continuous improvement and its role in the success of the project. Implementation of the
stated strategy helps the project manager in efficiently analyzing the progress, quality and
success aspects for the project (Acebes, et.al., 2014). It is cost effective process for long run as it
minimizes the errors. Moreover continuous improvement results in managing the resources of
the project in an efficient manner which provides a significant result for the success of the
project.
Quality design, measure and control
Quality is one of the critical and most significant part of a project. In order to analyze and
improve the quality of project, managers implement the process which efficiently monitors and
regulates different phases of project progress thus creating a significant success in the overall
project completion (Kalyan, et.al., 2016). DMAIC process is a five phase process which is
effective means in managing and controlling thr project quality and outcomes. Different phases
of the project include:

(Source : Francom & El Asmar, 2015)
 Define: This phase focuses on analyzing, defining and developing the quality standards,
project goals and objectives. This is one of the most challenging phase as it focuses on
defining the project objectives and standards which will ensure the project success.
 Measure: This is the phase of the process which measures the performance to analyze the
standards and evaluate the progress. It helps a project supervisor in collecting the data
and evaluates the performance (Leming, 2017).
 Analyze: This is the phase which compares the actual with expected quality. If the
variations are found the process of improvement is planned and managed. Also the cause
of variation is determined to minimize it for the future.

 Improve: This phase of the project is the one where performance improvement is attained
by elimination the root cause of all the variation within the project. It is an effective
process of creating quality aspect for the project.
 Control: The final phase of the project is the one whereby the performance and process
of the project is efficiently managed and controlled by the management to ensure high
and significant quality of the outcomes (Lijun, Haoran & Yanhua, 2016).
Justification for Perth Children Hospital
Perth Children hospital (PCH) is $1.2 billion project which will replace Princess
Margaret Hospital (PMH) into a children’s hospital providing all the facilities and medical
amenities of the treatment of children. The proposed project was a large construction project
which was stipulated to complete in April 2015 however the major issues on the construction site
delayed the project competition. As a major construction process the principle of continuous
improvement and project quality design and control are the integral part of the project success.
Construction of a building is a well aligned process where different activities and process are
efficiently managed and integrated to achieve the success of the project. The process of
continuous development will ensure minimum errors and effective check of the project progress
which will result in long run success and cost effectiveness. In addition to this, quality design,
measure and control aspects are significant in construction project as it ensures that the progress
of the project is effective and there are no errors in the process thus the actual construction is
similar to the expected project.
ABSTRACT AND EXECUTIVE SUMMARY
Perth Children Hospital background and rationale
Perth Children hospital (PCH) is $1.2 billion project which will replace Princess
Margaret Hospital (PMH) into a children’s hospital providing all the facilities and medical
amenities of the treatment of children. The stated project was a major construction project which
failed due to some common issues and project management errors. The stated project has been
chosen for the research to evaluate and analyze the quality aspects which contributes in the
success of a construction project. The evaluation will also identify the models and strategies
which are applied in the construction project to manage the quality aspects. PCH develops an

effective understating about the issues which led to delay in the project and errors in construction
site. The gap in project quality principle will also be discussed and analysed through the stated
project.
Purpose of the report
The purpose of the present study is to analyze the quality issues and measures for the
construction projects. The study is designed and developed to evaluate the major issues which
are faced by the construction sites and what impact does it cause on competition of the project.
The study will also evaluate the project quality models and its role in project success. The
current study will investigate the major issues which cause to the failure of PCH project and
effective measures could have undertaken to minimize the quality issues.
Model of quality management project
Quality management is one of the major and most crucial part of project success. A
construction project is a big project which demands an effective control of the activities and
quality assurance at every stage in order to ensure the success of the project (Moon, Zekavat, &
Bernold, 2015). All the activities of the projects are aligned tightly and delay in one activity may
result in delaying the overall project. Hence the evaluation of PCH project quality will be
undertaken according to continuous improvement model. It will underpin the significant
principles of project quality. It will also be an effective model to evaluate and analyze the issues
in PCH project.
ANSLYSE AND RECOMMEND IMPROVEMENTS
Analysis of PCH project
PCH project was a vast construction project which failed due to lack of effective quality
and management aspect. The project delayed the completion as there was some major quality
issues faced in the progress. There were more that 10000 risks analyzed on the construction site
out of which 4000 were successfully resolved. The analysis revealed multiple issues which led to
the failure of the stated project.
Limitation and shortcomings

As per the analysis PCH had significant delay in the competition of the project. The
project was delayed by 2 years and the close analysis revealed that project quality was
significantly hampered due to ineffective leadership and communication. John Holland was
unable to provide a specific competition date, the resource allocation was ineffective, the ideal
time in the project was high, and moreover the communication was ineffective which led to
confusion on the site (Bovteev, et.al, 2016). Delay in continuous working and reworking on the
designs was yet another issue. Lack of quality control resulted in the failure of the overall
project.
Risks and issues
There were some significant risks which resulted in project failure:
 Low quality standards: Construction site is not a short term project but is developed for a
long time. Be posed to risk of accidents and incidences even after competition of project.
Errors in design for the construction project may demand significant efforts to improve it
because it is an integrated process and to fix one error the further progress may be ruined.
 Lack of continuous improvement: Lack of project quality and continuous improvement
aspects increased the risk of quality standards for the construction project; this may prove
to be dangerous for the site efficiency. Moreover as a hospital for children the risk of
safety and security is a high concern. In effective quality may lead to accidents which
will be ineffective for the overall project success.
 Client relation and identity: The failure of the project was in effective for the client
relation and brand identity of the company as well. PCH was a government venture
which failed due to ineffective communication control and monitoring.
What was well done?
PCH was efficiently evaluated and planned to create a major social impact on the
economy. The project planning was effective and well defined. The project manager efficiently
designed and developed the blue print of the project and the final outcome. The capacity of the
hospital was planned efficiently to manage children needs. Also as a social project the planning
of facility and design was critically analyzed. However the there was a significant gap in

planning and execution due to lack of effective leadership. Ineffective team, resocurrce and time
management was the result of the same.
What was not done well?
The analysis of project performance revealed that these were the issues which were not done
well which resulted in project failure:
 Ineffective communication: the project objectives, contraction details and project
principles were not effectively shared by the staff which resulted in project delay and
failure.
 No monitoring: There was no monitoring and control on the site which resulted in
continuous errors and rework for the project.
 Lack of leadership: Lack of leadership resulted in no guidance and proper monitoring of
the project. It lead to wastage of funds, time and resources for the project. Moreover the
project schedule was in effective and non achievable.
 No quality control: The quality aspect of the project was critically ignored which resulted
in multiple errors for the project.
Recommendations
PCH project was a major failure which affected the time, cost and quality aspects. the
major recommendation to enhance and improve such projects in the future includes:
Effective leadership: Effective leadership is the essence of the project success as it ensures all
major aspects of project success and growth. Leadership helps in ensuring that resource
allocation is effective, progress is acceptable, quality and control aspect is supervised. In addition
to this effective leadership help in efficiently managing the issues of emergency and failure.
Leadership in PCH project was one of the major issue which resulted in the failure of the project
in a significant manner. Effective leadership and control may have resulted in project success.
Continuous improvement: Continuous improvement process is an ongoing strategy which is
adopted by the businesses and projects to ensure the quality aspect is efficiently managed and
maintained. The stated strategy is effective in minimizing the error by creating quality outcomes
at every level of the business process (Bragadin, & Kähkönen, 2015). Implementing the stated

process in PCH may have developed a well defined means of project monitoring and control.
This may managed the issue of designing and quality errors. It was effective for cost efficiency
of the project.
Communication: Lack of communication was yet another critical factor which led to project
failure for PCH. The issues of ineffective scheduling, lack of resources, rescheduling and
redesigning etc were the outcome of the same. This created a major issue of failure for the
project. Effective communication is thus the major success factor of project management. It
helps in ensuring effective competition and success of the project.
Project design measure and control: Analyzing the quality specification and developing process
to manage and maintain the quality is the initial phase of project competition. It creates a
significant impact on the progress and success of the project (Cevallos, Jaramillo, Ávila &
Aldaz, 2017). Quality of the project is one of the key principle which helps in creating a well
defined measures of growth and development within the economy. Developing effective quality
design, measuring and controlling the aspects of quality are the common aspects of the process.
CONCLUSION
A successful project can be defined as the one which has been effectively completed within the
stipulated and cost while delivering expected quality to the client. Project quality control is one
of the major elements of project success. Perth Children hospital (PCH) is $1.2 billion project
which was a major construction project. As per the analysis PCH had significant delay in the
competition of the project. The project was delayed by 2 years and the close analysis revealed
that project quality was significantly hampered due to ineffective leadership and communication.
John Holland was unable to provide a specific competition date, the resource allocation was
ineffective, the ideal time in the project was high, and moreover the communication was
ineffective which led to confusion on the site. Leadership in PCH project was one of the major
issue which resulted in the failure of the project in a significant manner. Effective leadership and
control may have resulted in project success. Lack of communication was yet another critical
factor which led to project failure for PCH. The issues of ineffective scheduling, lack of
resources, rescheduling and redesigning etc were the outcome of the same.

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