Analysis of Project Quality Failures: Boeing 737 Max & Public Projects

This report analyzes the Boeing 737 Max aeroplane grounding, attributing it to failures in project quality processes. It examines the crash's causes, including system and software flaws, and highlights the aviation industry's poor quality management. The report defines project quality management, its principles, and the importance of customer satisfaction, continuous improvement, and prevention. It discusses the role of project management theory, tools, and techniques in ensuring quality. Furthermore, the report provides case studies of project quality failures in publicly funded projects in the last five years, including the Fiona Stanley Hospital Identity Access Management project, Myers' online shopping platform, and the Transport for NSW project. Each case study highlights the consequences of poor project planning, inadequate governance, and insufficient quality control, emphasizing the importance of vigilant quality management and its impact on project success, public trust, and safety. The report stresses the need for established quality project management and the early detection of quality issues to prevent failures and maintain organizational reputation.

PROJECT

TABLE OF CONTENTS
“The global grounding of the Boeing 737 Max aeroplane demonstrates failures in compliance
with established project quality processes”.....................................................................................3
Role played by poor project quality in 3 publicly funded projects in the last 5 years. ...................5
REFERENCES................................................................................................................................8

“The global grounding of the Boeing 737 Max aeroplane demonstrates
failures in compliance with established project quality processes”.
The statement relates to the one of the brutal accidents due to quality assurance failures.
Case is about the crashes of 2 MAX passenger airliner that killed around 346 people. The crash
happened due to system and software failures. This relates to poor quality management by
aviation industry that took life of 346 passengers. Quality assurance relates to safety & not with
security. Project management quality refers to all processes & activities which are required for
determining and achieving project quality. This refers to meeting need of customers and
providing services keeping in mind health and safety of customers. Project quality management
refers to identifying, assessing, verifying & controlling the quality in any project using various
activities and processes (Lo, and Yeung, 2018).
Quality refers to meeting he intended purpose for which it is established. They have to
meet stated requirements, defects at tolerable level. Quality refers to giving accuracy and precise
results in project. For managing the quality of project all processes & activities are to be
determined and it should be achieved before drawing project management plans. Quality differs
over project to project but three concepts of quality management are required to be covered such
as customer satisfaction, continuous improvement and prevention rather than inspection.
Project management theory deals with tools, techniques and methodologies for project
quality. The theory focuses on correct and accurate planning, implementing techniques using
tools , techniques and methodologies for producing project of appropriate and sufficient quality.
There are various tools as well as techniques that should be applied over project for defining the
set criteria & measuring the criteria set against performance of project (Derudder and Witlox,
2016.). Quality assurance activities are to be performed by applying various planning techniques
and establishing quality control departments.
The statement is true with reference to project quality theory. The failure of the company
to asses s the prior quality of the Boeing resulted in the loss of lives of 346 people. An industry
like aviation that carries several passengers above the ground has to undertake high
responsibilities regarding the quality assurances and quality checks. Quality checks are the key
areas of focus for an aviation industry for ensuring the safety of passengers and everyone in
flight. Failure of industry to detect the defaults or the responsibilities may be overlooked can
cause several other consequences along with other legal and regulatory framework. It also affect

the reputation of company and services provided by them. People lose trust in company and
services. People still do not have trust in the services provided by company as per the CNN
aviation analyst Peter Goelz (Gratton, 2018). Company was unable to resolve technical issues of
plane related to MCAS. Failure to resolve technical issues defined that project has failed to meet
the customer requirements and inspection of safety measures were not taken seriously by
company.
Ethiopian airlines faced 2 crashes within a period of 5 months due to flaws in software
systems of planes. Relation between two crashes may be same or different. Manufacturers of
Boeing ditched idea to develop new plane and instead focused on updating existing Boeing 737.
Jets were prepared under competitive pressures and rushed for completing the project. Internal
report about the company speaks engineers and were forced to double the speed of working.
They were facing strict budgets and tight deadlines which made the project hectic for employees.
This refers that when project is moving at very high speed often quality measures are sacrificed.
Effort of company to enhance the product were for meeting the project requirements as early as
possible.
Every article and research shows that accident occurred due to avoidance of safety
measures. Company is responsible for undertaking all the research using specific tool and
techniques for the project. When existing products are enhanced they must undertake new
research and technologies for identifying the defects. Quality control departments have failed to
perform duties with due care or systems of quality control are not capable of detecting the
defaults. Airline company is one of the biggest and trusted in world but meeting project on a
speedy phase sacrificed the quality of company and the crashes not only damaged reputation of
company but the whole travel and tourism industry.
Research about issue says that company failed to comply with established quality control
requirements and processes. Established quality control management of company are required to
be more vigilant about the defects that are existing in planes (Martins, Platzer and Leite, 2019).
The technological or any other failure which affects consumers and their safety reflects the
quality about the project. Its is important for every company to ensure that they take the safety
measures about the quality seriously. The quality of the project should not be compromised by
companies being aviation industry quality and safety checks should be done properly by quality
department.

Failure of planes cannot be solely blamed over the quality there were other factors also
that lead to crash. System that were under the problematic phase should be replaced by company.
Company is working in the aviation industry since decades and is providing qualitative products
and services. It has gain reputation in the market and airline industry and was trusted by laege
number of people. Report and studies say that strike indicators that give warning about the
failure were ignored by pilot. These indicators provide warning about the malfunctioning of
sensors that can lead to loss of control. Within 30 seconds they warned about the sensor failures
but were not taken seriously by pilot. Therefore it can be said that the crash may be prevented if
pilot has taken the warnings seriously (Shvindina, 2019). Therefore it is essential for companies
to have established quality project management and that should detect the quality issues at
instance and defects can be corrected.
Role played by poor project quality in 3 publicly funded projects in the last 5
years.
1.Fiona Stanley Hospital
As per the report of government audit Identity Access management project has failed in
Fiona Stanley Hospital due to poor project quality management. Project was not planned
efficiently also the governance and monitoring inclusive of oversight on progress were
inadequate as per Information System audit report published by WA office of Auditor General.
Project of IAM was established in new hospital for providing anytime, anywhere access over IT
system and physical buildings of hospital to authorised individuals. Project was commenced in
year 2011 but WA health department holded the development in 2014. Project resulted in over
spending of around $ 3.2 million.
Failure behind the project was inefficient management and quality of services provide by
the hospital. A project to be successful should be planned properly from beginning to end and
every level of the project should define the roles that are required to be performed. It is important
that the quality management in any project is implemented properly, the tools and techniques
that are being used by company may not be of required competence matching the technology.
The quality assurance not limited to providing good quality product but requires that whole
project is carried meeting all other requirements also of project.
Roles of staff were not allocated properly that left technical development of solution behind.
Audit report has revealed that failure was contributed by several factors that are covered

under quality management. Factor include protracted tendering processes, concept for
demonstrating the viability of project were not there that shows the quality of the project is very
poor. When project is not explained properly or moving without any direction than it will lead to
failures. Poor governance fails to monitor and identify the loopholes existing in project. Project
failed to meet current needs of hospital of having centralised access that can be accessed from
anywhere by the authorised persons (Fiona Stanley IAM project failure, 2019). New governance
structure ar required to be installed in hospital for clarifying roles and responsibilities of parties
involved in project. It is said project management will enhance quality of project undertaken.'
2.Myers online shopping disaster
Myers biggest departmental store of Australia invested around 10 million dollars for
website development for boosting online sales of products. Projects was a significant failure as
site was crashing on rush. Clearance sales of stock were plagued by outages of systems. Whole
site was crashed on Boxing Day. Apologies to customers were made by senior executives
because of system failures. It is related to IT project failure that were quite common in Australia.
IT projects are failing this enquires deep study by experts and professionals to identify root
causes behind failure. In this case failure was due to software that is adopted by the store.
Therefore the fault of poor of quality project shall have focus on the developer of software.
Software are to be developed after analysing the structure and environment of the entity for
which it is prepared. The purpose for which development of software is initiated by company.
Software was developed for providing making the products available online (McPherson and
Pretty, 2017).
IT company was required to perform initial tests of software for checking the working of
software and identifying defects that are causing the failures in software. The quality project
management failed by software company as did not gave satisfaction to the store. The quality
controls of software company failed to diagnose defects in software that lead to system failures
and site crash. Quality theory provides for techniques and methodologies that are required to be
adopted by companies to ensure quality is delivered in product and services provided. Quality
assurance department should established within company should analyse defects that can harm
business and its standing. Failure of website impacted reputation of Myers store, as system
failure of biggest departmental store may depict that quality of services is losing (Helsen, 2019).

Therefore store and IT company may have prevented the system failure if quality checks using
appropriate technologies and tolls were performed by company.
3.Poor project quality derails the Transport for NSW project
Poor project quality has squandered promised benefits of technology. It is identified by
company that for achieving benefits of technology project is to laid assuring quality in every
stage. In this project failed to deliver the technological requirements of transport services.
Failure of projet was due to ineffective project quality management. Cost and expenditure were
not properly managed by the executives . After that project was not able to provide the required
services to passengers. Technology development project lack behind the qualitative aspect but
that lead to overturn of technological development. IT implementation has failed to provide
quality assurance departments right knowledge about potential risks (Douglas, 2018). Due
diligence level was not appropriately followed under project this resulted in failure to detect the
flaws in technology.
Sufficient checks were not undertaken by TfNSW otherwise it would have discovered
SI's involved in failure of public project. Project size was very big that required significant costs
and it is important for companies to ensure that identify all defect that can impact project and
lead to its failures. Quality of project were sacrificed for run costs and the over runs lead to
failure of project. No project can achieve success compromising the quality of product or
services. Quality management in any project are required to be followed very efficiently by
allying tools and techniques that can detect flaws in any project (Li, 2016). Sacrificing quality
can have negative consequences which might affect project and lead to its complete failure.
Quality management theory and quality project management must be established in every
entity for ensuring that products and services delivered by companies are of quality. Entities
should ensure that qualities of project is not sacrificed. Lack of quality checks and assurance can
harm business as well as users of product and services. Therefore quality of the project should be
analysed using different tools and techniques.

REFERENCES
Books and Journals
Derudder, B. and Witlox, F., 2016. A People Set Apart: The Spatial Development of Airline
Business Class Services. In International Business Travel in the Global Economy (pp. 37-
56). Routledge.
Douglas, N., 2018, December. Valuing Public Transport & Wayfinding Information.
In Australasian Transport Research Forum (ATRF), 40th, 2018, Darwin, Northern
Territory, Australia.
Gratton, G., 2018. Systems Assessment. In Initial Airworthiness (pp. 315-335). Springer, Cham.
Helsen, K., 2019. Digital marketing in the global marketplace: Latest developments.
Li, R.Y.M., 2016. Construction safety and waste management. Springer International Pu.
Lo, C.K. and Yeung, A.C., 2018. Quality management standards, institutionalization and
organizational implications: A longitudinal analysis. International Journal of Production
Economics. 200. pp.231-239.
Martins, J.G., Platzer, A. and Leite, J., 2019, September. Dynamic doxastic differential dynamic
logic for belief-aware cyber-physical systems. In International Conference on Automated
Reasoning with Analytic Tableaux and Related Methods (pp. 428-445). Springer, Cham.
McPherson, P. and Pretty, A., 2017. Re-solved: iterating design solutions by understanding
failure.
Shvindina, H., 2019. Coopetition as an Emerging Trend in Research: Perspectives for Safety &
Security. Safety. 5(3). p.61.
Online
Fiona Stanley IAM project failure. 2019. [Online]. Available through :
<https://www.computerworld.com.au/article/548824/fiona_stanley_iam_project_has_failed_wa_
audit/>.