Project Quality Management: Issues, Framework, and Innovation

This report delves into the critical aspects of project quality management, emphasizing its importance for project success. It identifies various quality issues, such as technical problems, changes in management, resource limitations, third-party involvement, and communication breakdowns, using the Deepwater Horizon oil spill as a case study to illustrate the consequences of poor quality control. The report examines the research framework, including the aim and objectives, and employs qualitative research methods to analyze journal articles and theoretical papers. It explores the impact of project quality management on customer satisfaction, cost control, and continuous improvement through the use of tools like Six Sigma and Total Quality Management. The report also outlines strategies for implementing quality management, including quality planning and assurance, and concludes by emphasizing the significance of quality management for achieving project goals and enhancing organizational performance.

Running head: QUALITY CONTROL IN THE PROJECT
Quality control in the project
Name of the Student:
Name of the University:
Author Note:

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QUALITY CONTROL IN THE PROJECT
Table of Contents
Introduction................................................................................................................................2
Research Framework..................................................................................................................2
Aim of the research project....................................................................................................2
Objective of the project..........................................................................................................3
Research method....................................................................................................................3
Research method used for the development of the project....................................................3
Findings regarding the importance of the quality and related issues.........................................3
Project quality management and its impact...........................................................................6
Implementation of the quality management in the project:...................................................7
Analysis of the findings.............................................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Introduction
Maintaining the quality in the project setting is an important factor for the
development of the project. It has been seen that the overall quality of the project can be
improved through the improvement of the quality of the components used for the project
(Castro et al., 2018). In case, if the quality is not maintained in a proper way, there is a
chance that the project can be failed. Apart from that with maintaining the quality of the
project there is a chance that the project can deliver the right outcome that will meet all the
requirements (Sinha et al., 2015). There are certain steps those are needed to be followed
during the management of the quality. The importance of the quality management has been
described in different project management standards. In order to evaluate the quality of the
project, the reference of the Deepwater horizon oil spill case has been chosen. This is one of
the significant example of the failed project. The reference of the project will able to
demonstrate the importance of the quality management for the development of the project.
The main objective of the paper is to evaluate thee different aspects of the project
quality management and the consequences of the maintaining the quality while the
development of the project. The conclusion is drawn from the facts and the theories discussed
in the paper.
Research Framework
Aim of the research project
The aim of the project is to identify different quality issues for the different project
setting. Apart from that the mitigation of the quality issues with the help of the different tools
and techniques are research in this paper.

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Objective of the project
The objective of the project is to identify different critical quality problems those can
be included in during the development of the complex project. For the example of the
complex project, the DeepWater Horizon oil spill case has been mentioned (Cordeiro,
Barbosa & Trabasso,2016). The objective of the research also includes the mitigation
techniques of the quality issues those can be applied in the project.
Research method
Qualitative research method: In the qualitative research method is research is
regarding the analysis of the facts from the theoretical journals from different papers. The
conclusion is drawn from the findings from the different articles and journals.
Quantitative research method: The quantitative research method will analyse the
numerical and statistical values for the evaluation of the research topic (Abramov, Illarionov
& Matveev, 2016). In this method different charts and the numerical data is used for the
logical interpretation of the research.
Research method used for the development of the project:
The research used for the development of this project is the qualitative research
method. The reason for using this type of research method is that it would be helpful to gather
the information regarding the quality control during the development of the project from
different journals and articles.
Findings regarding the importance of the quality and related issues
During the development of the project maintaining the quality of the project is
important. In this case, it has been seen that some of the issues can be raised those can lead to
the greater problems during the execution of the project.

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According to Wang, (2016) the lack of quality in the project can lead to certain risks in the
organizations. In this context, the mention of DeepWater Horizon can be done. The quality of
the cement base at DeepWater Horizon was not in good quality. There was lack of quality in
the products used at the rig that causes the accident.
Maintaining the quality of the overall project is dependent on various factors.
According to Sanghera, (2019), the quality of the overall outcome can meet all the standards
if and only if all the components used in the project are of good quality. In this case, the
quality control is needed to be done from the bottom stage of the development.
In order to understand the importance of the quality control for the development of the
project, it is needed to know the factors those are responsible for the quality issues in the
project (Varajão, Colomo-Palacios & Silva, 2017). Some of the identified problems and their
sources are technical issues, change in the management process, resources, involvement of
the third party, lack of communication in the organization.
Technical issues: Technical issues can be a source for the lack quality in the project. It
has been seen that most of the organizations are adopting the digital revolution for the
optimization of the functionalities in the project. However, in order to implement the
technology properly, there is a need for certain technical knowledge (Vaidyanathan, 2017). In
case, if the required technical knowledge is not applied, there is a chance that the outcome
will not be proper for the development of the organization. In this situation the issues
regarding quality can be raised.
Change in the management process: The change in the management process defines
certain disruption those are needed to be carried out for the further improvements in the
organization. There are certain issues those can be occurred during the change in the
management process. The employees in the organization can oppose the change in the

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management (Ng, 2018). Apart from that there is a chance that the deployment of the digital
disruption may not be carried out in a proper way. In that case, there is a chance that the
project regarding the digital disruption can be not meet all the desired requirements. In this
situation the quality issues can be raised in the organization.
Resources: Another issue that can cause the quality problem during the development
of the project. The quality of the resources is needed to be maintained in a proper way
(Palacios et al., 2018). It has been seen that if the resources are not in the good quality, the
outcome of the project will be failed.
Involvement of the third party: In case, if the managing of the third party involvement
is not managed during the development of the project in a proper way, there is a chance that
the quality of the project can be degraded. There were different stakeholders involved in the
Deepwater horizon project (Whitaker, 2016). It was hard to identify the fault for the
particular stakeholder as there is no mention who is going to take the responsibility of
managing the quality of the different equipment in the project. During the investigation of
the incident, it has seen that each of the stakeholders are blaming each other regarding the
responsibility of the project.
Lack of communication: The lack of communication can raise the quality issues. The
feedback regarding the quality of the resources are needed to be provided to the management
so that management can evaluate and improve the quality of the resources. It has been seen
that the quality of the cement base was not proper. The engineers working at the rig were
aware about the fact however, they did not inform that issue to the management. This
indicates the lack of communication that led the oil spell incident.
In order to control the quality of the project, managing the quality can be done
through different quality management tools and techniques. It can be said that quality

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management is an essential factor for the development of the project as it helps to increase
the customer satisfaction. Apart from that the quality management will ensure the gain of the
revenues and the increased productivity of the organization. According to Gonçalves & Von
Wangenheim, (2016) quality management is important as it will help to increase the loyalty
of thee consumers in the organization. According to Tavan & Hosseini, (2016) proper
management of the quality can reduce the waste during the development process along with
the overhead cost at inventory.
Project quality management and its impact
There are certain factors those can be achieved through the management of the project
quality. Some of these factors are-
Satisfaction of the consumers: The customer satisfaction can be achieved through
maintaining the quality of the project. It has been seen that the improvement of the quality of
the overall system will make the clients to get interested about the product. The same things
happens with the development of the projects. If the delivery of the outcome of the project is
proper, the clients will be satisfied (Baker, 2018). Apart from that maintaining the quality
will help to increase the loyalty of the consumers. The practice of the quality control will help
the consumers to get updated about = the development of the project along with the current
status. In case of the DeepWater Horizon it has been seen that, the stakeholders involved in
the project were unaware about the functioning at the rig .Apart from that they were unaware
about the current status of the resources used at the rig at that time of project.
Prevention over inspection: In order to maintain the quality of the project during the
development phase, there is a need to invest a certain amount of capital for maintaining the
quality of the project. Cost of the quality (COQ) can be applied to control the cost of the
quality (Rehacek, 2017). There are two sections in cost of quality- cost of conformance and

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cost of non-conformance. The cost of conformance is preventive cost. This is the cost related
to the quality measures like giving training to the employees, developing the documentation
process, purchasing of the equipment.
On the other hand the non-conformance cost are related to the cost those are needed to
control the damage due to the internal failure (Whitaker, 2016). For the mitigation of the
quality failure, investment of the cost for the quality is needed to be carried out in proper
way.
Continuous improvement through tools and techniques: The managing of the quality
for the development of the project can be done through the application of tools and
techniques. One of the project quality control technique is Six Sigma (Su & Chen,2016). This
technique is based on the prevention over inspection concept. Apart from that another
technique based on the same concept is Total Quality Management.
It has been seen that the continuous improvement will deliver the proper outcome at
right time. Apart from that the continuous improvement will help to improve the quality of
the small things in the project.
Implementation of the quality management in the project:
Planning of the quality: For the quality assessment of the project, at the initial stage
the identification of the quality requirements are needed to be identified. Apart from that the
documentation of the process for maintaining the quality of the project is needed to be done
in a proper way (Rossi & Mustaro, 2015). The identification of areas for managing the
quality can be done through the regular meetings and the communication through e-mails.
Apart from that the inclusion of the specific quality measures can be done for the
development of the project in the organization.

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Assurance of the quality: The quality assurance can be done through taking the
guidance from different standards. One of these standards is American Society of Quality
(ASQ) (Basu, 2017). According to this guideline there is a need for the implementation of the
planned and the systematic activities so that the quality of both the requirements and the
service can be maintained.
The implementation of the quality assurance will make it sure that the adopted
processes are going towards the right path to meet all the desired requirements. This can be
done through the application of the project audit or project checklist.
Control of the quality: Certain rules and regulations are needed to be followed for
maintaining the quality of the project. One of the way to ensure the quality of the project is
the monitoring process. It has been seen that during the oil spill case of DeepWater Horizon,
there was lack of monitoring process and the communication process. The monitoring
process can be achieved through the testing of the modules in the project and through the peer
reviews off the project.
During the processing of the deliverables the quality check is needed to be done for
the deliverables and the resources. In case, if the resources and the deliverables are not
meeting the right standard, further improvements are needed to be carried out. In some cases,
it has been see that the quality control is performed at the end of the project. However, this is
not an effective and efficient way for the implementation of the quality.
Analysis of the findings
The analysis of the facts those are gathered in the above section can indicate different
findings about managing the quality. It can be said that the quality of the project is related to
the resource management and the project life cycle. There are different resources present in
the development of the project. Maintaining the quality of the each materials can be done

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through the quality checking of each of the components. There is a need for the
implementation of certain standards like ISO for evaluation of the quality of the project. The
selection of the standards can be done on the basis of the type of the project. Apart from that
there is a need for the techniques like Six Sigma those will e helpful for managing the quality
of the project along with the monitoring of the quality controlling process.
It can be said from the analysis, that project quality is a whispered practice in the
organization. Most of the organizations are not very much concerned about maintaining a
different management procedure for maintaining the quality of the project. However, from
the case of Deepwater Horizon, it can be said that the maintaining the quality is important for
proper delivery of the outcome.
It has been seen that the quality control of the project is related with managing thee
risks in the project. In case, if the quality of the overall outcome is not proper possible
uncertainty will be present in the project. This can lead to fatal incident like oil spill case at
the rig maintained by BP.
Conclusion
The discussion is regarding the process of the quality control for the proper
development of the project. In this case, qualitative research method is used. The collection
and the gathering of the information has been done from different articles. In order to
understand the significance of maintaining the quality for the development of the project, oil
spill incident of the DeepWater Horizon rig is mentioned. It can be said from the discussion
that there is an importance of quality management as it will help in the mitigation of the risks
in the project. Apart from that maintaining the quality will also help to increase the good will
of the organization through the proper customer satisfaction. It can be concluded form the
above discussion that proper control of the quality will help the project to deliver the right

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outcome through which the organization can achieve success in different dimension of the
business.

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