Project Quality Management: Website Development Case Study Report

This report provides a comprehensive overview of project quality management, specifically within the context of website development. It delves into the core components of quality management, including defining quality requirements, establishing quality objectives, and adhering to quality standards. The report outlines the purpose of quality management and the various quality standards involved in project planning, assurance, and control. It explores quality assurance and control mechanisms, emphasizing their roles in ensuring project deliverables meet customer expectations. Furthermore, the report examines quality metrics, such as productivity, gross profit margin, and return on investment, and their significance in evaluating project performance. It highlights quality roles and responsibilities, including those of the customer, project board, project assurance, and project manager. The report also discusses various quality techniques and tools, such as flowcharts, cost of quality analysis, and force field analysis, employed to manage project functionality. Finally, the report summarizes a project management plan for website development, including project objectives, schedule, and meeting schedules, to ensure high-quality outcomes and enhance business productivity.

Manage Project Quality
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Contents
TASK 2 Project Quality management.............................................................................................3
TASK 3 Undertake the quality assurance audit...............................................................................7
TASK 4 Project Quality Evaluation Management........................................................................12
REFERENCES..............................................................................................................................14
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TASK 2 Project Quality management
Determine the quality requirements
The project quality management plan is based on the policies and procedures that
relevant to the project for deliverables and processes (Corti and et.al., 2019). It can be defined
the overall methods where project office is responsible for developing a proper compliance
documentation. It should be considered the important information which require for developing
new project for business enhancement.
Purpose of Quality management
It is an integral part of website project management where it has been prepared in early
stage of under specific task. The purpose of quality management is to measure specific areas
where it can enhance overall business profitability. In this way, it is monitoring and supervising
the different activities of project. Through project management, it is to validate that project
deliverables are completed with acceptable that much level of quality.
Quality objectives
 To review the overall procedures of website in order to monitor its activities and
achievement of specific goals.
 To create the clear procedures that will delivery high quality of result or outcome.
 To regularly adding new information while establishing trust among potential consumers.
 To improve the interaction with existing client for increasing profitability and
productivity.
 To increase the close sales by supporting and validating sales team through
communications.
Quality Standards
It can be defined as a process that introduced in the project planning, assurance and
control. It provides a brief idea about the concept where how can maintain the project and
decided by owner, stakeholders and client (Poston and Richardson, 2019). In the new website
design, there are different types of standards involves in project management.
 Quality Planning: It is initial step that help for create a plan for achieving the desirable
goals and objectives, it should be cleared the goal of quality management and clearly
communicated to different stakeholder in project. In order to satisfy the quality
measurement which may lead to project success.
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 Quality Assurance: This type of process is providing assurance of evaluating project
whereas they will be delivered the quality of services. In fictitious, Project officer should
try to consider all type of characteristics and plan proceeding in proper manner (Dhir,
Kumar and Singh, 2019). In this way, it must ensure that corrective actions apply in the
website project development.
 Quality Control: It is based on technique or tool that can be used to ensure the quality
standards. In fictitious firm, the quality control involves monitoring the overall project
results and launch in marketplace.
Project standards
Description of quality standards Explanation
Objective of project It can verify the specific objective with reasonable
need and requirements.
Management approach It can be controlled and managed the planning of
project while handle project problem.
Project management communication It clearly defines the goals of communication and
original status of project. other members are
participating in discussion related website
development project.
Allocation of resources and overall
budget
It is sufficient resources and budget allocated for
new website development.
Create schedule Team members are agreed on the discussion on
project schedule. In order to achieve goals and
objectives.
Procedures and policies Develop an efficient policy which supports to handle
overall business activities.
Training requirement It has considered the users training related the
project management plan. In this way, it easily
handles problem and issue within website
development project.
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Quality Assurance and Control mechanisms
The quality assurance is mainly focused on the processes that would be used in new
website project development. It must ensure that project processes are used effectively to
produce the best quality project deliverables.
In this way, it can be determined if measurement of quality is appropriate by evaluating
overall functionality of website (Enríquez and et.al., 2019). It will check the performance on
regular basis while ensuring that project will satisfy customer quality expectations.
Quality control is another process within website project management where monitor
specific project item to identify if they can meet the performance measurement threshold. It will
be maintained and controlled the different activities of website.
Quality Metrics
It is a crucial part in project management that can be defined as description of attributes
in the project. The primary aim is to measure different attributes defined by project officer that
will manage and control overall functionality of system. Main use of quality metrics in control
process and also provide a quality assurance manner (Dhir, Kumar and Singh, 2019). The
Fictitious has been considered the project management metric in order to measure overall
performance.
 Productivity: It depends on the overall business capabilities where how well uses various
type of resources. In this way, it shows the relationship between existing input as well as
output.
 Gross Profit Margin: it directly related to the bottom-line communication that easily
failure and success the project. Fictitious firm contribution to increase profit margin by
implementing new project idea in business operations and functions.
 Return on Investment: In this way, it is calculating that how much investment
requirement in the project development. Instead of looking at overall profit rate. By using
metric, Fictitious company assign to each unit data and identify net advantages in context
of improvement, profit, increased output and cost saving (Poston and Richardson, 2019).
 Worker Satisfaction Score: It is similar to the client satisfaction where survey may
determine the workers satisfaction score. It directly correlated to the success of project in
global marketplace.
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Quality Roles and Responsibilities
There are main roles and responsibilities in context of quality management where it helps
for enhancing overall business productivity and profitability in global marketplace.
 Customer: It will be providing the quality expectation for products and services that
being delivered by project.
 Project Board: It is ultimately responsible for project assurance where it can handle any
type of issues and problem with project development. they will try to implement the
significant policies and procedures to control overall functionality in proper manner.
 Project Assurance: It mainly carried out the item and services to meet the business need
or requirement effectively (Poston and Richardson, 2019).
 Project manager: main responsibility of project manager is to deliver the products and
services. In order to meet the consumer expectations. On the other hand, it also assured
that project functionality is well organized effectively and efficiently.
Quality techniques and tools
Quality is one of most common constraints that deals with the entire project management
processes manner (Dhir, Kumar and Singh, 2019). There are several types of tools and
techniques used in the project management for managing overall functionality.
 Flow Chart: It is based on the graphical description that mainly describe the workflow of
process by using symbols. In this way, it has been established the connection between
one node to another. It is the most common technique for understanding process of
website project where it helps for manger to understand overall functionality.
 Cost of Quality: This type of technique is mainly including cost of project. it must ensure
that fulfill requirements for identifying right balance. It is the most suitable method which
emphasizes for preventing mistakes rather than eliminating them.
 Nominal Group technique: It is based on the enhancement of brainstorming that added
mechanism for ranking ideas (Graves and Anderson, 2020). It is considered as
assumption, which will produce the better outcome or result. The method is collecting the
various input from group members and encourages discussion on particular input.
 Force field analysis: It is a type of technique for analyzing idea through group
characteristic and factors which are performed the role against the idea.
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 Check Sheets: It can be used to organize information and also facilitate large collection of
data. It is particularly effective for inspections, focus on the specific attributes that may
be contributing to potential quality problems.
 Cause and Effect diagram: it is mainly representing the cause and effect in the project
where it helps to identify the problem or objective. In order to perform actions and reach
on the significant goals. It is the best way to understand the problem statement which
often come from control chart and also maintain the process stability of project.
TASK 3 Undertake the quality assurance audit
Project Management Plan Summary
The project related website development is deeply committed on assuring the high quality
of results or outcomes. In order to achieve the proper standards where website development
project has clearly defined the responsibilities and roles by project officer. in this way, project
manager has followed the process by creating the quality management plan within realistic
enterprise objectives. As per scenario, it has analyzed that project officer coordinate with project
manager to develop a new website project (Kidd, 2020). in the beginning, It is becoming critical
part of organization expansion to increase business productivity and profitability in global
marketplace.
The Quality management plan is considered as an integral and important part of project
management. Therefore, it has been prepared the different stages which support for project under
certain task. The plan must be specified the different measurement criteria that has taken at the
time of project planning. Afterwards, it also focused on the project quality to monitor the
activities on regular basis.
Summary
Project Title: New website development
Background: The Native Bush Spice Australia is growing the business which mainly fulfill the
requirement of website.
Objective
 To develop an effective website to meet business expectation and increase brand
awareness in global marketplace.
 To increase the sales rate by 20% during 2018.
The project success will measure
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 It has completed the project to maintain quality standards.
 To increase rate of sales 20% in global marketplace.
 Increase the brand awareness within organization.
Project Schedule
As per scenario, project officer has been conducting the meeting where there are several
executive participants for providing their opinion, idea and view point about new project
execution. During meeting, it will discuss about the work packages, stoplight colors coding and
also updated if it required. It allows for project officer to gain clear insight to original status of
new website development project. in this way, it can be identified the problems and risk so as
require to apply an effective action in quickly manner (Kozik and et.al., 2019). It should be
contained an effective costs and efforts but it should focus on the progression of project
deliverables. In order to achieve the innovation in the business growth and development.
As per identified the monthly project-based status report for identifying various type of
risk in context of schedule and quality. In this way, it is required for analyzing the changes in
quality improvement. It will be scheduling the meeting for project completion.
Project schedule is listing the activities, milestones and deliverables within project. it is
usually including for start with planning and finish date, duration, resources assigned into
particular activities.
Project schedule
Stages Start date Finish date Duration
 Planning 1-1-2020 5-1-2020 1 week
 Analyzing 5-1-2020 10-1-2020 1 week
 Designing 10-1-2020 15-1-2020 1 week
 Implementing 15-1-2020 20-1-2020 1 week
 Delivering 20-1-2020 30-1-2020 1 week
Table:1
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In above table-1, it has summarized that there are different stages of project completion where
each phase is important for performing different task in proper manner. Before, starting the new
website development project which require for gathering and collecting information about the
project related resources, equipment’s. through table-1, it concluded that each week perform step
by step for completing task in proper manner.
Meeting schedule
Data/ Frequency Involvement Type
2020-3-2 Project officer Face to Face
2020-1-1 Executive Board webex
1-years Advisory Board Face to Face
Table:1
It will be scheduling the meeting for project examination to identify necessary resources,
equipment, which help for achieving the business goals and objectives. At the time of discussion,
it should be controlled the activities for risk management and recognize project risk as soon as
possible.
Project Finance Report
It is based on the comprehensive report on the organizational activities throughout
preceding year manner (Dhir, Kumar and Singh, 2019). It intended to provide shareholders and
many other interested people participate in the financial performance improvement within
enterprises.
Budget expenses Original expenses
Website $4,000 Website $3,500
Training $3,000 Training Not yet declared
Web hosting per year $1000 Web hosting per year Not yet declared
Google analytics $1,000 Google analytics $2,000
Shopping cart $2,000 Shopping cart $2,200
Total $11,000 Total $9,700
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Table :3
In above table, it has summarized about the overall financial report of organization activities. As
per estimation budget, it can be determined the cost of new website project development. in this
way, it has concluded that total cost is $11,000.
Interim project status Report
The interim report is mainly representing the accurate description of work which carried
out the specific project objectives. It should contain the initial evaluation finding which supports
for maintaining and controlling project problems manner (Dhir, Kumar and Singh, 2019). As per
needed, it has planned to create schedule according to specific requirements of user’s evaluation
and furthermore executing the various task within organization.
The interim progress status report is based on the communication processes for building a
strong coordination with other staff members.
Report
Meetings
The project schedule has been agreed by team while after attending meeting and also discuss
about the conceptual idea related website functionality and how it works in proper manner.
However, there are no further meeting session occurred with developers.
Project Progress
The website developer has been done their task but they don’t get the formal feedback in order to
move on another project. In recently, it also trying to examine the overall budget of project and
then understand progress report of new project development.
Recommendation
There are some common ideas recommend for applying actions in the new website project.
 It should provide the feedback so that project does not fall from behind the schedule.
 It always tries to conduct discussion on training price for website development.
 Either it will perform different task to perform the significant roles and responsibilities.
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Website developer Report
The report is representing the brief idea about the functionality of website and provide
information where how it is beneficial for potential customer in global marketplace.
Report
Dear,
Project Manager
The website is very well increasing the business visibility in global marketplace. it should be
created different pages such as:
 Home page
 List of items
 News
 Events
 Contact Us
 Blogs
It also created the shopping cart for adding into Wishlist where customer easily access to check
availability of product in quickly manner.
Afterwards, it has undertaken into consideration to the accessibility of website standards in
which create website by including suitable images, logos and interactive content. Time to time, it
also organized the weekly meeting and advised to other team member for giving their
confirmation. At that time, it unable to check feedback form website so as require to change the
development pattern and add more features. Sometimes, the various type of causes significantly
delay overall project. please get in touch with us possible through feedback and that can
progress project.
The total cost for project is $9,700. It should include all necessary resources, equipment’s and so
on.
Thank you
Website developers
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TASK 4 Project Quality Evaluation Management
Project quality evaluation report
Performance against quality objectives
The quality management is remarkable that provide lack of rigorous evidence where how
standards actually affects on the business practices and performance. The quality objectives are
directly related to the overall performance of project and how they will gain more popularity in
marketplace. It influencing the project manager to set up specific objectives that support in
organizational achievements.
Performance against quality standards
Quality standards are implementing as an approach within new project development
where it should consider all type of essential features for quality management. Therefore, it
automatically increases the performance of organization activities (Kruchten, Nord and Ozkaya,
2019). by implementing the quality management system that conforms to maintain training,
corrective actions, procedures and policies while improving existing performance within
organization.
Recommendation
 It has recommended to implement the effective policies and procedures that help for
improving overall performance of organization.
 Project team has needed to conduct training session for employee within organizations. In
this way, they can easily manage and maintain quality standards in the new project
development.
Final progress status report
The report should be included the status of project on the basis of agreed communication
processes.
Generated result or outcome
 The new project related website is launching in market and still now live.
 It has been gathered or collected the positive review and feedback from staff members,
customers about interactive content of website.
 The feedback is also referred as accessibility and user friendliness of website.
 The web developers are professionally handled the functionality of website and also deals
with easy manner.
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 If training session has conducted when overall budget is lower but still new project is
successfully in terms of development. Training will help for identifying the requirement
of website and what changes occurred for increasing visibility in global world.
 The information related project should be included the folder where easily accessible.
Website is part of intranet that consists of large amount of data or information in it.
Communication and scheduling
The project has commenced with the meeting through website designer where they will
discuss about the overall concept of website. It also representing their functionality and define
that it easily attracts more customer because of their layout, dynamic content, images and logo.
These are essential elements that must be used in website development project.
In most of cases, there will be no meeting held until website designer communicated that this
was delaying the project (Milner and et.al., 2019). In this way, it will be scheduling the meeting
on time so easily share the details about new project to mangers, directors and other executives
in the organization.
All type of project report has shown in front of other staff members where they were
including status reports, internal communication and meeting. In case if changes happen to send
request for manager to deals with the overall budget.
Overall project Budget
Budget expenses Original expenses
Website $4,000 Website $3,500
Training $3,000 Training $2,000
Web hosting per year $1000 Web hosting per year $6,000
Google analytics $1,000 Google analytics $2,000
Shopping cart $2,000 Shopping cart $2,200
Total $11,000 Total $15,700
Table:4
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REFERENCES
Book and Journals
Corti, L. and et.al., 2019. Managing and sharing research data: a guide to good practice. SAGE
Publications Limited.
Dhir, S., Kumar, D. and Singh, V.B., 2019. Success and failure factors that impact on project
implementation using agile software development methodology. In Software
Engineering (pp. 647-654). Springer, Singapore.
Enríquez, J.G. and et.al., 2019. An approach to characterize and evaluate the quality of product
lifecycle management software systems. Computer Standards & Interfaces. 61. pp.77-88.
Graves, L. and Anderson, C.W., 2020. Discipline and promote: Building infrastructure and
managing algorithms in a “structured journalism” project by professional fact-checking
groups. New Media & Society. 22(2). pp.342-360.
Kidd, T., 2020. Handbook of research on technology project management, planning, and
operations. Learning, p.318.
Kozik, R. and et.al., 2019. Q-Rapids framework for advanced data analysis to improve rapid
software development. Journal of Ambient Intelligence and Humanized Computing.
10(5). pp.1927-1936.
Kruchten, P., Nord, R. and Ozkaya, I., 2019. Managing Technical Debt: Reducing Friction in
Software Development. Addison-Wesley Professional.
Milner, K.M. and et.al., 2019. Counting outcomes, coverage and quality for early child
development programmes. Archives of disease in childhood. 104(Suppl 1). pp.S13-S21.
Poston, R.S. and Richardson, S.M., 2019. Designing an academic project management program:
A collaboration between a university and a PMI chapter. Journal of Information Systems
Education. 22(1). p.6.
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