Project Quality Management Principles and Analysis - CQU, 2019

This presentation delves into the critical aspects of project quality management, emphasizing the importance of maintaining quality throughout a project's lifecycle. It addresses key issues, including the evolving business landscape, resistance to technological innovation, and the role of upper management in providing resources. The presentation defines quality control and assurance, highlighting the need for a quality management culture that extends beyond the quality department. It then introduces the Six Sigma methodology and the Fish Bone Diagram as essential tools for continuous improvement and problem-solving. The presentation explores the application of these tools, emphasizing their role in identifying root causes, clarifying problems, and ensuring projects meet client requirements. The presentation concludes by underscoring the need for quality management implementation to avoid project failures and provides a task distribution chart showing the contribution of each team member.

QUALITY MANAGEMENT TOOLS
AND TECHNIQUES
Project Management Principles and Analysis

Introduction
The Topic: Project Quality
Management
Project Management is a vast area which
has several aspects to look for during the
progression of a project (Kerzner and
Kerzner 2017). However, it is equally
essential that the quality of the services or
products presented as the end product of
the project has its quality maintained
according to the requirements of the client.

Purpose of the
Presentation
It is extremely important to evaluate the product
or service produced as an end product at the end
of a project and it is equally important that a
quality control activity is maintained right from
the initial planning phases of the project.

Outline of Issues to be discussed
 The changing culture in the business or corporate
sectors with time and the realization of the
quality management by departments (Harrison
and Lock 2017).
 The resistances that business organizations and
the quality management department often face
due to the technological innovations.
 The unwillingness of the upper management for
providing additional time and resources and the
consequences faced for that (Lock 2017)
 The complexity that the quality management
phase often experiences in the Supply Chain.

Unusual Terms: Quality Management and
Quality Assurance
 Quality Control evaluates the project to find
out if the project meets the quality standards
(Schwalbe 2015).
 On the other hand, the term quality assurance
means the ensuring of the product to be
produced in the right way.

Discussion
 Identified Issues
 Culture of Quality Management by department
 Resistance to the technological Innovation
(Fuller et al. 2017)
 Unwillingness of the upper management to
provide additional time and resources:
 Increasing complexity in Supply Chain

Culture of Quality Management by
department
 Myth in Quality Management: There is a
myth that the topic of quality management is
only related to the Quality Management
Department (Kerzner 2018). This idea needs
to be changed, since any effort taken at the
quality management should not be restricted
only to the specific department but it should
be an initiative taken throughout the entire
organization (Basu 2017). Including the
potential aspects of the organization starting
from the CEO to the maintenance crew

Resistance to the technological Innovation
 Example: The issue was raised about
resistance from the upper
management in embracing the
changes and innovations in the
organization of EDB Card Services AS
for improving the product and service
quality (Sharp, Peters and Howard
2017). However, the implementation
was only to focus on the improvement
of the quality for the card services.

Unwillingness of the
upper management
 The upper management was more concerned
about the problems faced in the day to day
business operations than the overall
improvement of the organization and its
service quality (Ingason 2015).
 The upper management resisted the
innovative change.
 They were not ready to provide additional
time and resource to the quality management
team to understand the need for quality
improvement of services (Turner 2016).

Increasing complexity in
Supply Chain
 The evolving manufacturing trends have
made the organizations expand into
new regions where they can leverage
lower production costs and higher
availability of raw materials and
qualified manpower.

Problem Statement
Thus from the discussion as before, it is
understandable that there is a need for
implementation is extremely essential or it can
ultimately result in the project being a huge
failure. There are tools available that are related
to the assurance of Quality Management that we
would discuss later in the presentation.

Periodic recapitulation
 From the discussion as before, we
understand that there is indeed a
need for implementation is
extremely essential or it can
ultimately result in the project being
a huge failure. There are various
tools related to the assurance of
Quality Management that we would
discuss later in the presentation.