ICT508 - EduStream Project Quality Management Plan (QMP) Report

This report presents the Project Quality Management Plan (QMP) for the EduStream project, developed for EdMedia International Pvt Ltd. The QMP outlines the project's quality policies, procedures, and the roles and responsibilities of stakeholders involved in ensuring the project's successful delivery in accordance with identified specifications. It focuses on Quality Assurance (QA), Quality Control (QC), and Document Control (DC), detailing the organizational structure, general quality requirements, and the Plan-Do-Check-Act (PDCA) approach. The plan incorporates project quality standards based on ISO 9001, Six Sigma, and PMBoK methodology, and covers various testing methods including functional, features, outputs, regression, performance, reliability, load, security, compatibility, usability, and compliance testing across different project phases like unit, integration, system, and acceptance testing. The QMP is associated with several other project documents and aims to reduce the cost of quality by preventing reworks and ensuring stakeholder satisfaction.

Project Quality Management Plan (QMP) EduStream
1 INTRODUCTION
1.1 Purpose of the Project Quality Management Plan
This Project Quality Management Plan (QMP) documents the necessary information required
to effectively manage quality issues from project planning to delivery. This QMP, therefore,
defines the EduStream project’s quality policies, procedures, criteria, areas of application,
and the roles, responsibilities and authorities allocated to involved stakeholders.
1.2 Objective
The objective of this QMP is to help ensure that the EduStream project is delivered in
accordance with the identified specifications, so it satisfies stakeholder requirements.
Additionally, it is intended that this QMP, and the associated procedures, will reduce the cost
of quality, by helping to avoid costly re-works, cost non-conformity, deficiencies,
unnecessary future maintenance and repair costs. In practice, this means that the quality
approach defined in this QMP aims to help ensure that the project will be completed
successfully, and in-line with identified success criteria detailed in the associated project
documentation.
Quality management for this project shall focus on project Quality Assurance (QA) and
Quality Control (QC) (including service quality from the Service Desk) and Document
Control (DC). Project QA will, therefore, be concerned with improving our joint processes.
DC will manage the documentation processes under the overarching requirements for QA.
QC is focussed on what is delivered (in line with the defined specifications and
requirements).
2 PROJECT SCOPE
The project, EduStream includes the development of a real-time streaming solution and game
server with security systems for EdMedia International Pvt Ltd. (EdMI).
The project scope will include the initiation and planning activities. These will cover the
high-level project analysis, feasibility determination, and estimation of the project costs,
schedule, and effort. The planning of the other project areas as scope, risk, stakeholder,
communication, and quality will also come under the scope. The design and development of
EduStream, testing, marketing, and deployment activities will be a part of the project scope.
3 PROJECT QUALITY OVERVIEW
3.1 Specific Roles in the Organisation
The project Quality Management Team (QMT) will be a part of EdMedia International’s
(EdMI) Project Office (PO).
The following personnel will be responsible for implementing Quality Assurance (QA)
(including DC) and Quality Control (QC) across the entire team. Contractors will be
responsible for ensuring that EdMI’s mandated QA and QC procedures are implemented
effectively, in conformance with the requirements specified in their engagement contracts.
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Project Quality Management Plan (QMP) EduStream
Project Quality Team Members
Name Role Responsibilities
Ron Duggins Project Manager Oversee the Quality Management team’s
activities and ensure that these procedures
and methods reflect appropriate best
practices.
Name of the resource EdMI Quality Team
Manager (QTM)
Responsible for coordinating the
implementation of all aspects of QA and
QC across the entire team.
Name of the resource EdMI QC Team
Leader (QCTL)
Responsible to the QTM for coordinating
all QC related activities (including system
monitoring).
Name of the resource EdMI Document
Controller (DC)
Responsible to the QTM for the
coordination, management and storage of
the project and design documentation.
Name of the resource Quality Lead
StreamTech
Responsible to:
 the EdMI QTM for coordinating all
QA activities;
 the EdMI QCTL for all QC related
activities; and
 the EdMI DC for the development of
all documentation, in line with
EdMI’s requirements;
associated with StreamTech’s workshare.
Amander Kaur Quality Lead
DemSet
Responsible to:
 the EdMI QTM for coordinating all
QA activities;
 the EdMI QCTL for all QC related
activities; and
 the EdMI DC for the development of
all documentation, in line with
EdMI’s requirements;
associated with DemSet’s workshare.
Bill Haley EdMI Test Manager
(TM)
Responsible to the EdMI QCTL for
planning and implementing all aspects of
testing across the entire joint team.
Name of the resource StreamTech Test
Lead
Responsible to the EdMI TM for planning
and implementing all aspects of testing
across StreamTech’s (and their
subcontractor’s) developments/systems
(including all aspects of Unit, Integration,
System and Acceptance Testing).
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Project Quality Management Plan (QMP) EduStream
Project Quality Team Members
Name Role Responsibilities
Name of the resource StreamTech Test
Lead
Responsible to the EdMI TM for planning
and implementing all aspects of testing
across DemSet’s developments/systems
(including all aspects of Unit, Integration,
System and Acceptance Testing)
Pam Hills DCPlus Quality
Manager (QM)
The DCPlus Quality Manager is the point
of liaison for coordinating QM issues
related to the datacentres.
Mr Singh MBSD Quality
Lead (QL)
The MBSD QL will be the point of liaison
and coordination for implementing the
Quality systems developed by EdMI and
implemented through the Service Desk.
3.2 Overview of the General Requirements
The following table explains key elements of the roles required to achieve the required QA,
QC and DC roles. Please note that this table only provides an overview and is not an
exhaustive listing.
Quality Assurance & Document Control Quality Control
 Review material submittals
and methods statements
 Verify compliance with
quality criteria
 Evaluate inspection records
 Identify training needs
 Evaluate project records
 Conduct audits of project
procedures
 Update project records and
registers
 Receive and register
relevant documents and
upload these into the
project Wiki
 Distribute documents to
stakeholders as necessary
 Inspect materials and
equipment as a part of the
procurement and test
processes
 Coordinate testing in
accordance with the Test
Plan and associated
methods
 Produce appropriate
checklists, forms and other
records to facilitate testing
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Project Quality Management Plan (QMP) EduStream
3.3 Team Organisation and Lines of Responsibility
4 PROJECT QUALITY MANAGEMENT
4.1 General Approach
The quality system shall, in general, follow the Plan-Do-Check-Act (PDCA) approach. This
approach is characterised by set of four phases. There may be several quality issues that may
emerge in the project. The identification of these issues and problems will be done in the
planning phase. The problems and defects will be tested and verified in the second phase. The
study results will be analysed in phase three as the study phase. The execution of the
determined action will be done in the last phase. It will be a continual cycle that will provide
the ability to improve the project tasks and quality. The cycle is shown in the image below.
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Project
manager
Quality Lead
StreamTech
QM
StreamTech
Test Lead
QL
Quality Lead
DemSet
QTM
QCTL
EdMI Test
Manager
DC

Project Quality Management Plan (QMP) EduStream
4.2 Associated Documents
This QMP forms a part of the overall Project Management Plan, and is therefore associated
with the following EduStream project documents:
a) Project Scope Management Plan,
b) Project Requirements Management Plan,
c) Project Schedule Management Plan,
d) Project Cost Management Plan,
e) Process Improvement Plan,
f) Project Human Resource Management Plan,
g) Project Communication Management Plan,
h) Project Test Plan,
i) Project Risk Management Plan,
j) Project Procurement Management Plan,
k) Project Stakeholder Management Plan,
l) Project Financial Management Plan, and
m) Project Health and Safety Management Plan.
4.3 Project Quality Management Methodology
The quality management methodology that is to be used in the project will be based on the
guidelines that are included under the PMBoK methodology for project management. This
methodology includes quality management as one of its knowledge areas and there are
guidelines included in this section to manage the project quality.
As per the PMBoK methodology, quality management in this case will be done in a set of
four phases. The first phase will be quality planning. There will be a quality management
plan prepared in the project planning phase. The quality management methodology and
measures will be covered in this plan. The quality tools and techniques will also be listed in
the plan.
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Project Quality Management Plan (QMP) EduStream
The next two steps will include quality assurance and quality control techniques. There will
be numerous verification and validation processes conducted to control and assure the project
quality. The testing processes, such as functional and non-functional testing will be carried
out. There will also be reviews and audits that will be conducted to control the quality of the
project.
The last will be the continuous improvement phase. There will be improvements made in the
project quality as per the feedback provided by the panel of reviewers. The verification and
validation will be done by the project sponsor and end-users as well. UAT test cases will be
executed and the changes will be made as per the response covered in these test cases.
5 PROJECT QUALITY STANDARDS
The following quality standards shall be applied. These standards reflect the material and
functional standards that shall be applied to all processes and systems.
Project Quality Standards
EQUIPMENT/SYSTEM/METHOD/ETC. RELATED STANDARDS TO BE APPLIED
Quality management for the project ISO 9001
Quality management for the project Six Sigma
Quality management for the project Total Quality Management (TQM)
Information Security & Privacy Privacy Act
Project organization and management Project Management Body of Knowledge
(PMBoK)
Ethics and professional code of conduct ACS Code of Ethics
6 PROJECT TESTING
The detailed project testing approach is explained in the Test Plan. However, the general
principles that are applicable to this project include the following:
 Functional testing will include the verification and validation of the workflows in the
unit or the system.
 Features testing will cover the testing of the specifications and their execution.
 Outputs testing will determine the correctness of the outcomes.
 Regression testing will test the defects resolved and their impacts on the other areas in
the project.
 Performance testing will include the testing of the system performance in terms of the
response time and throughput time.
 Reliability testing will validate the correctness of the information and its validity.
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Project Quality Management Plan (QMP) EduStream
 Load testing will test the impact of the users and the resources on the system.
 Security testing will determine the security controls and their ability to protect the
information pieces.
 Compatibility testing will verify and validate the compatibility of different modules
with each other and the rest of the technical components.
 Usability testing will test the usability of the system in terms of the ease of usage and
incorporation of the functionalities.
 Compliance of the system and its modules with the different standards and regulations
will be determined in this type of testing.
The four areas in which these testing processes will be conducted will be unit, integration,
system, and acceptance. Unit testing will test specific features and functionalities.
Integration of the different modules will be determined in the integration testing process.
System testing will include the testing of the entire system and its features followed by
acceptance testing by the end-users.
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Project Quality Management Plan (QMP) – Appendix 1 EduStream
Functional Features Outputs Regression Performance Reliability Load Security Compatibility Usability Compliance
Unit
Hardware   ?   ? ? ? 
Software (Including interfaces)      ?     
Network/Connectivity   ?   ?   ? ? 
Integration
Hardware   ?   ? ? ? 
Software (Including interfaces)      ?     
Network/Connectivity   ?   ?   ? ? 
System
Hardware   ?   ? ? ? 
Software (Including interfaces)      ?     
Network/Connectivity   ?   ?   ? ? 
Acceptance
Hardware   ?   ? ? ? 
Software (Including interfaces)      ?     
Network/Connectivity   ?  ?   ? ? 
The symbols in the cells of this table mean the following:
 or Yes = This type of test would normally be applied for this element of the testing regime
? = This type of test may be applied to this element of the testing (but it will be situation dependent)
Blank = This type of testing is typically not done for this type of testing.
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