Quality Management in Projects: Requirements, Plans, and Performance

This report provides a comprehensive analysis of project quality management, covering key aspects such as defining quality requirements, developing a quality plan, and establishing performance criteria for quality assurance and control. It includes a quality definition table, outlines a quality plan for a project, and develops performance criteria to assure product quality and control process quality. The report also discusses lessons learned from a case study, emphasizing the impact of quality control on project effectiveness, and outlines quality standards applied to a project. Furthermore, it addresses how quality can be managed throughout a project for continuous improvement and identifies areas for potential enhancement. This document provides valuable insights into effective project quality management practices and their impact on overall project success.

Manage Project Quality
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Table of Contents
Knowledge Assessment (Written Tasks)...............................................................................................3
Task 1: Project Quality Management....................................................................................................6
a) Work as a group to determine and document the quality requirements applicable to the project.
Create a quality definition table that will outline the quality requirements. Answer the following
questions once the quality requirement definition has been created......................................................6
b) Develop the outline of a quality plan for a project you have worked on....................................7
c) Develop a set of performance criteria that could be used to assure the quality of project
products and control the quality of processes. What measures would be applicable to each?..............10
d) What are lessons to be learned from the case study in relation to controlling project quality?
To what extent did it impact on overall project effectiveness?............................................................11
e) From your own experience produce an outline of quality standards that applied to the project.
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f) How will be quality managed throughout the project so that processes were continuously
improved?............................................................................................................................................12
g) Was there room to improve on this? How?..............................................................................12
References...........................................................................................................................................13
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Knowledge Assessment (Written Tasks)
1. The cost of quality refers to:
c) The total cost of all efforts related to quality
2. Quality control is
c) Monitoring specific project results to ensure that they comply with the relevant quality
standards while identifying ways to improve the overall quality
3. Quality Assurance is
a) Evaluating overall project performance to ensure the project will satisfy the relevant quality
standards.
4. The quality management plan must address
d) All of the above
5. In the context of project quality management, a scatter diagram is a
a) Quality control tool or technique
6. When doing quality planning the following need to be considered, except:
d) Procedures, standards, and guidelines that pertain to the organization
7. The process control charts are used :
a) To determine whether a process is or not
8. The process of identifying quality requirements and/or standards for the project and its
deliverables and documenting how the project will demonstrate compliance with quality
requirements and/or standards is called:
a) Plan quality management
9. Quality control in the final analysis is:
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a) Using the process of monitoring project results to decide if the outputs meet the
requirements
10. Which of the following output of the plan Quality Management is not used as an input
in the Perform Quality Assurance process?
d) Quality Checklists
11. The technique used as an additional quality planning tool and allow ideas to be
brainstormed in small groups and then reviewed by the larger group is known as
b) Nominal group technique
12. The name for the tool used in Perform Quality Assurance to represent decomposition
hierarchies such as the WBS (Work Breakdown Structure), RBS (risk breakdown
structure), and OBS (organizational breakdown structure) is:
a) Tree diagrams
13. The technique of comparing actual or planned project practices to those of other
projects to generate ideas for improvement and to provide a basis by which to measure
performance is known as:
c) Benchmarking
14. Gordon has recently taken over a project as the project manager. The project is already
halfway to through the execution. Reviewing the project management plan, Gordon
found outs that the project’s WBS is not aligned with the project management plan and
the 100% rule was ignored. What does this mean?
According to this situation where the project was not aligned with the plan of the project
means that there was improper project management and the plan quality management was not
made properly.
15. A project manager is unsure of the difference between precision and accuracy and asks
for your help in understanding the difference between the two terms. Which of these
responses would be the best response to such a question?
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d) Precision is consistency that the values of a repeated set of measurements are clustered and
have little scatter whereas accuracy is correctness that the measured value is very close to the
true value.
16. You are the project manager of a project and have come up with a bar graph of
problems and their frequencies. This kind of chart is called a?
Pareto diagrams
17. What of the following is wrong about Cost of Quality (COQ) as a tool for plan quality
process?
e) Cost of Conformance includes prevention costs (training, document processes, equipment,
time to do it right) and appraisal costs (testing, destructive testing loss, inspections).
18. What documents the quality Audit provides needs to update?
f) All choices are right
19. What is the purpose of Quality Metrics in Perform Quality Assurance process?
a) Define project or product attributes and how the quality control process measures it.
20. You are the project manager for an automobile company. Because of change in
government regulation, the emission norms for automobile vehicles have been made
stricter. As a project manager, you are connected that your project will not satisfy the
required quality standards. This could be remedied through better:
a) Quality assurance
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Task 1: Project Quality Management
a) Work as a group to determine and document the quality requirements applicable to the
project. Create a quality definition table that will outline the quality requirements.
Answer the following questions once the quality requirement definition has been
created.
What processes were used to develop the quality definitions? List the steps.
There are various processes which are being used for the development of the quality
definition. Quality is one of the significant parts in each and every project which must be
measured properly so as to satisfy requirements as well as needs of the customers in the
market.
Steps Person involved
Clarification of mission, values, and vision Project manager
Identification of critical success factors Project supervisor
Development of metrics and measures to track
CSF data
Project supervisor
Identification of the group of customers Project supervisor
Solicitation of feedback of customer Project team
Development of the tool for survey Project manager
Survey of each and every group of customer Project team
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Development of improvement plan Project manager
Resurvey Project supervisor
Incorporation of satisfaction data into marketing
plans
Project supervisor
What was the quality items identified?
 Quality and grade
 Statistics
 Tools for quality planning
 Sources needed to plan information
 Techniques for controlling and planning activities
 Quality Assurance (Burke, 2013)
Were measurable items specified? What are they?
 API compatibility
 Compatibility and accessibility
 Intellectual, property, security, and privacy
 Hosting
 Aesthetic design
 System for content management
 Notification through E-mail
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 Login to the public user (Hwang & Ng, 2013)
 Functions to search
 Navigation
What information/data you need to collect to measure quality against the criteria?
It is significant to have a proper collection of information so as to have maintenance of
quality. There is the need of some data as well as information which is required for
measuring the quality in against to the criteria, these can be defined as:
 Quality information in regards to the proposed solution
 Implementation quality
 Stability as well as performance
 Quality of the product and service which is offered
What was quality items compromised because of time, resourcing or other constraints?
It is very necessary to have proper maintenance of the quality due to the various factors.
Quality is one of the factors due to which project achieve success and needs of the customers
are satisfied properly. There are various things which are being compromised because of the
resourcing, time and other resources, these can be defined as:
 Interest of customers
 Control on the quality
 Quality assurance
 Proper scheduling of the plan
 Work breakdown structure
 Misuse of cost
 Specific features
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b) Develop the outline of a quality plan for a project you have worked on
1. Overall statement on project quality
The overall state of the quality makes dealing with various problems. The quality statement is
being used for general use in an association and this statement will be used to give a response
to the tender. It will support in convincing the buyers that the company will satisfy their
needs and requirements properly (Heagney, 2016). The quality statement will describe
working commitment and practice of the firm to make provision of quality services. It will
also give an explanation that efficient and effective methods are there to carry out projects. It
will also make the inclusion of:
 How the project will be managed and approached
 The system of quality management (Bryde et. al., 2013)
 Compliances of legal needs
 Experience and qualification of personnel
2. The process used in the development of a plan
 Explanation of plan to the stakeholders
 Description of responsibilities and roles
 Proper meeting for discussing strategy and vision
 Development of scope statement
 Development of the baseline of scope
 Development of cost baseline and schedule
 Administration plans
 Development of staffing plan (Harrison & Lock, 2017)
 Analysis of project risk as well as quality
 Communicate
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3. Definition of quality in a table:
Quality items Measures for
each quality
items
Units to
measure
each item
Existing
project tools
that will
provide
quality data
Timing of
measurement
Quality
management
Standards of
the project as
well as
product
Monitoring Work
Breakdown
Structure
2 days
Quality
assurance
Auditing the
results of
quality control
and quality
requirements
Analysis of
desired
outcomes
with actual
ones
Product
breakdown
structure
3 days
Quality
control
Recording and
monitoring of
outcomes of
quality
activities
Testing Risk
breakdown
structure
2 days
4. Quality control processes to be used to monitor the quality
Items Measure Project stage
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Validity By assuring that product
satisfy needs
2 days
Accuracy Measure’s closeness to
the true value
1 day
Precision Repeated measures in a
group
1 day
5. Quality assurance processes to be used:
Ongoing (External and internal) At the end (External and internal)
Process validation Input from the customers
Quality control Quality Assurance
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c) Develop a set of performance criteria that could be used to assure the quality of project
products and control the quality of processes. What measures would be applicable to
each?
Quality assurance is also known as quality assurance testing which is being termed as an
activity to make sure that an association is making provision of the best services and products
to the client. With the support of it, there is an improvement in the process in order to make
delivery of products and facilities to the clients. It must also be ensured by an association that
the procedures are effective and efficient according to the standards of the quality being
defined for the products related to software (Newton, 2016). In order to assure the quality of
the products of the project as well as to have control over the quality, a proper procedure is
being used which can be defined as:
 Plan: Association must make proper planning and establishment of the process in relation to
the objectives and make a determination of the process needed to make delivery of the high-
quality products.
 Do: Testing of the processes in addition to the development of the process and must also do
alterations in the process.
 Check: Monitoring of the procedures and modifications in the procedures is done and also
check whether the predetermined objectives are met up or not (Unger et. al., 2012).
 Act: Implementation of actions which are required for achievement improvisation in the
procedures.
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