University Project Quality and Resource Management: Detailed Report

This report delves into the critical aspects of project quality and resource management, focusing on approaches to quality control within a project management context. It explores the necessity of quality management throughout all project stages to ensure the desired outcome and maintain the quality of the end product. The report examines various approaches to total quality management, including just-in-time, quality circle, statistical process control, and Deming's cycle. It also details four key approaches to quality control: process control, acceptance sampling, product quality control, and inspection plans. The report discusses contradictory ideas about quality control, emphasizing the importance of employee training and standardized processes. The report's arguments are supported by evidence from various sources, including academic journals and industry publications, to provide a comprehensive understanding of the subject. The report concludes by summarizing the key findings and their implications for effective project management.

Running head: PROJECT QUALITY AND RESOURCE MANAGEMENT
Project Quality and Resource Management: Approaches to quality control in a project
management context
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction................................................................................................................................2
Approaches to quality control in project management..........................................................2
Contradictory idea about the approaches to quality control...................................................6
An overall theme of the approaches to the controlling of quality..........................................8
Assertions and arguments made are supported by evidence..................................................8
Evidences provided................................................................................................................9
Conclusion..................................................................................................................................9
References................................................................................................................................11

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Introduction
Quality management in any process is extremely necessary as this understands how
the planning, design and implementation of a project is dependent upon the management of
quality and all the project activities related to the sole purpose of attaining the objective for
the unified goal of the project. Reaching the goal is not just important for any project through
the project objectives for the project completion but it is also important to maintain a proper
quality of the end product (Gul et al. 2016, pp.439-445). However it is not just any project
activity that can be imposed upon the project outcomes at the time of the project completion
but it needs to be implemented throughout every stages of the project to ensure the quality
level of output for each of the project phases. It is a separate, independent and singular
process that occurs at the end of every activity and helps in measuring the quality level of the
output. On the other hand there is a process known as Resource Management that helps in
understanding of the management of the business resources in the most effective way during
the projection of any process of project. There are various resources of an organisation,
tangible and intangible, equipment, materials and finances, which needs to be taken care of
during the project progression as the resources might be taken up and inventory might face
challenges in maintaining the addition and subtraction to the inventory resources. This is why
the following report would represent the process for the quality control considering the
contradictory idea about the approaches to quality control, the approaches of overall quality
control of a project the assertion is an argument supported by evidence and also the linear
evidences provided.
Approaches to quality control in project management
Quality management is the process which makes sure that a company is taking care of
products that the projects of the organisation are producing the products and services for the

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times which are absolutely enhance in value and the company is even aiming at providing
even greater quality of products. The primary goal of the organisation must be to make sure
that the employees are meeting the requirements of the clients in introducing the products on
the services required (Carithers et al. 2015, pp.311-319). This is established by making sure
that the proper sharing of knowledge is implemented among each employee so that
everybody in the organisation included in the project team exactly knows what is expected
from them to ensure the total outcome of the product and services at best quality possible.
The project quality management program is also handling by quality control which helps an
organisation to make sure that the manual and other minute errors are reduced throughout the
different phases of the project so that the products or services that are manufactured and
produced are of a much better quality (Hartley 2017). However, there are different ways to
implement this within an organisation as well, show that the people within the organisation
and always updated about the approaches to enable the procedure of making better things for
producing a better strategy for having the best quality and products. For the approaches
towards a proper management of qualities there are several ways by which the approaches
can be taken for a total quality management throughout the project.
The approaches for total quality management can be represented as follows:
 The just-in-time approach that make sure that the inventory buffers like work
in progress, raw material, time, finished goods and knowledge are not included
in the projects.
 The quality circle approach, which makes sure that all the project team
included within the project at empowered so that they can develop the solution
to all the impending problems or risky situations within the organisation by
themselves without holding the progression of the project (Pellerin and Perrier
2019, pp.2160-2178).

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 the quality statistical process control which ensures that the tolerance of
monitoring the operations are not what compromises any phase and the
Deming's cycle of quality control is implemented every phase, including all
the four phases of plan, do, check and act.
 The total quality control for cutting all the departments that do not function
with cross functional procedures.
 the process architecting that makes sure that the workforce is working from
the scratch to ensure much better quality of the finished products monitored
through every minute sub-processes.
 The process deployment automation that automates all the engineering
procedures across the organisation.
 The process execution automation to make sure that the entire organisation is
clarified about the routine procedures.
 The robust design for maximizing the long-term stable performances.
 The customer care design so that the product design can rely on the customers
for making sure that their requirements are met exactly the way that they want.
However, there remains other approaches towards the quality control of a project that
basically are of four types. These four types of approaches for the quality control helps in the
identification of the proper strategies such that the phases of any particular project never
ignores the checking for the total management of the quality of the end product at each phase.
The breakdown of every approaches towards quality control would be described in details as
below:
Process control: This approach is the first tribe of the approaches towards quality
control where it starts with the raw materials gathered and required for the manufacturing of
the products and services and ends with a finished good (Gemino, Reich and Sauer 2015,

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pp.299-310). This is the essential step for quality management system as it is employed write
when the project team is handling the samples and examining the processes for making sure
that reliable testing is done before implementing the raw materials in producing the end
products. The manufacturing is dependent on the raw materials and this is why the activities
that are all included in every process to make sure that the raw materials are being utilised in
the most standardized way and also maintaining the quality having a stable pace is the first
approach to quality control.
Acceptance Sampling: Acceptance sampling in quality control is redirected to the
same area in a project manufacturing face where the raw materials are involved. write the
point of time where the product would be manufactured for presenting to the clients, the raw
materials that are taken from the vendors for the contractors must be examined well to make
sure that the quality products or the products that are passing through the acceptance criteria
are being used for the further development of the product with the utilisation of the accepted
raw materials (Reverdin et al. 2016). For this procedure it is better that the implementation of
a skilled set of team is employed such that the project feasibility and which raw material to
include and which ones would be rejected for the further manufacturing of the procedures
towards the project. With this the quality control technique utilised for the industry would be
maintained.
Product quality control: This is the process by which the business organisation
would ensure that the quality of the product is maintained when the raw materials are of top
quality and all the procedures within the organisation are followed through the standardized
and legalised way for the production of the most top quality products during the
manufacturing process (Kwak et al. 2015, pp.1652-1664). However, for this it is required that
the employees within the organisation enlightened as well for helping into the production of

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the best quality products and in every step the quality is maintained with the help of the
implementation of the best approaches possible.
Inspection plan: The inspection plan in a project quality control plan happen to be
the procedures that would provide the organisation and the project team with the minute
details about the characteristics that are required to be tested at every phase of the project
progression so that the property assurance towards the quality control of the product is
maintained. For this, it needs to be made sure that a metric and measurement is set as the
standard so that the plan for managing all the activities within the program for the project is
aiming towards achieving the set specific metrics and measurements (Deng and Wu 2015).
The products in its manufacturing phase would be judged based on the set specific metrics
and standards.
Contradictory idea about the approaches to quality control
As mentioned by the aspects of quality control in the colloquial thoughts, it is the
process by which a business organisation must ensure that the maintenance of product quality
is ensure that every face and all the errors are reduced to almost negligible or zero (Harrison
and Lock 2017). The occurrence of risk are identified right at the beginning and all the ways
by which they could have been issues in the project is eliminated from the process. the
approaches that the total quality management can ensure has the potential of making the
product, process and the administrative working of an organisation strategically aligned with
the contingency of the internal structure (Kerzner 2017). The competition in the market is
increasing for every organisation and each of them are making sure that the strategies are
implemented to ensure a greater innovation for the products and services for the organisation
to be ahead of the others in the market as well. The primary reason behind this is to address
all the relationship between the project team, the social and technological quality

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management team and also the ways by which it can be started as for the innovation and the
strategic aligning of those innovative ideas with the business values and mission.
There are several contingency factors that provide a contradicting idea about the
insights towards the quality control procedures so that both the management and the
employees within the organisation can look forward to provide the perfect quality that would
be the most suitable for the clients of the organisation or the customers of the organisation.
this is why other than thinking about the most natural ways by which quality control
technologies and approaches are aligned to the project progression procedures, some of the
opinion that setting a benchmark for the product quality and testing products for checking its
variations towards the end with utilisation of the quality raw materials can still be acquired
with well-defined controls if both the executives of the business and the employees within the
organisation are trained extremely well (Gad, Adamtey and Gransberg 2015, pp.87-92). The
training for the business personal is solely looking forward towards having a unified
approach in the business organisation as a whole and ensure that every person within the
business organisation is looking forward to the same target of producing the best quality
products and having the quality maintained at every stage. It is not just required that proper
checking of every process is done if the person who is taking responsibility of checking the
quality for the products is actually well aware of the ways by which the quality maintenance
for the products and services is obtained.
If the employees are trained enough to understand the importance of total Quality
control estimations and approaches, it would be much easier that the personal would
themselves reduce the chances of making any error and there would be no testified error
found during the quality control process. Finding out equality error in the testing process
would further meet the process go behind and reduce the error as much as possible to produce
a new product with enhanced quality (Mort et al. 2017, pp.472-479). Naturally this would

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reduce the total quality of the project, trying to implement a quality product by wasting time
and money. if the project personnel are themselves qualified and trained enough to
understand what the approaches towards their responsibilities can be strategize to produce the
quality products right at that point of time in every phase, then there would be no occurrence
of any discrepancy during the testing phases which would save both time and money, the
most essential aspects of every business.
An overall theme of the approaches to the controlling of quality
Therefore the overall theme about the quality control approaches can be defined as the
ways by which every person within the organisation is looking forward to have a much better
aligned policy for the organisation in order to make sure that quality is maintained for all the
procedures within the project and there are much better approaches strategies at every project
phase. Providing the best quality product to the clients is the first and foremost requirement
of any organisation. Therefore, the previous and the innovative aspects of having a quality
product developed is one of the most important phases of a project (Albers et al. 2016,
pp.262-267). A business organisation can strategize inner lining both of the approaches and
test the products and raw materials at every phase and at the same time train the employees in
making sure about the approaches on their own responsibilities to provide quality product at
every phase with the utilisation of the standardized work.
Assertions and arguments made are supported by evidence
there are several evidences that have provided with many arguments towards quality
management of every product and the management of Nestle organisation is one of the most
important aspects which deciphers how are organisation can be affected if the project quality
is not maintained at every phase (James et al. 2017, pp.51-66). The controversies over the
production of the several products from Nestle organisation has been providing within
products that were not of a proper quality by which the organisation can provide the clients

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with the end products. The products that were provided to the organisation where of
substandard quality and this is why the organisation also had to face a lot of problem at the
time of the quality checking.
Nestle was banned from several countries in providing the products to the customers
once they could not meet the quality standard set by the countries and provided substandard
products which could have affected the health of the clients in a big way.
Evidences provided
The controversy with Nestle was one of the biggest evidences that were provided to
all the countries regarding what problem could arise if an organisation would not admit to
providing the clients with best quality products as it is supposed to. They were several
discrepancies in in managing the products for the organisation in several ways that has been
justified as above (Pai 2018, pp.222-231). The product quality control approaches where not
managed and this was one of the main reasons why Nestle failed to provide the best quality
products to the clients and once it was discovered that the product was not up to the
standardized point, the entire organisation was suspended for several years to provide the
customer with further products produced by them (Webb 2017). There was a long sabbatical
after which the insurance and assurance provided to the government about the quality of the
product that they produce, and enhance quality that they were likely to provide the clients, the
company was again permitted to provide the clients with their products.
Conclusion
Therefore in conclusion it can be said that for every organisation it is extremely
important to maintain the product quality and this should be insured at every stage of the
manufacturing of the products or the services. There are several approaches by which the
organisations can ensure that the product is being manufactured as per the requirement of the

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clients with the best policies available. There are several approaches for making sure that
every phase of the project is inspecting the quality and providing the best quality end
products. there are several contradictory idea about the approaches as well that has been
described in details above with the declaration of the overall theme of the approaches towards
maintenance of quality and how it can affect and organisation if the quality is not maintained.
Again the assertion of the arguments that are supported by the evidence of not maintaining
the quality and its effect words and organisation has also been included in the report as
above.

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References
Albers, A., Gladysz, B., Pinner, T., Butenko, V. and Stürmlinger, T., 2016. Procedure for
defining the system of objectives in the initial phase of an industry 4.0 project focusing on
intelligent quality control systems. Procedia Cirp, 52, pp.262-267.
Carithers, L.J., Ardlie, K., Barcus, M., Branton, P.A., Britton, A., Buia, S.A., Compton, C.C.,
DeLuca, D.S., Peter-Demchok, J., Gelfand, E.T. and Guan, P., 2015. A novel approach to
high-quality postmortem tissue procurement: the GTEx project. Biopreservation and
biobanking, 13(5), pp.311-319.
Deng, L. and Wu, Q., 2015, May. Approaches for the promotion of enterprise technology
management capability, based on the sci-tech innovation platform cluster. In Biomedical
Engineering and Environmental Engineering: Proceedings of the 2014 2nd International
Conference on Biomedical Engineering and Environmental Engineering (ICBEEE 2014),
December 24–25, 2014, Wuhan, China (p. 293). CRC Press.
Gad, G.M., Adamtey, S.A. and Gransberg, D.D., 2015. Trends in Quality Management
Approaches to Design–Build Transportation Projects. Transportation Research
Record, 2504(1), pp.87-92.
Gemino, A., Reich, B.H. and Sauer, C., 2015. Plans versus people: Comparing knowledge
management approaches in IT-enabled business projects. International Journal of Project
Management, 33(2), pp.299-310.
Gul, A., Miskulin, D.C., Paine, S.S., Narsipur, S.S., Arbeit, L.A., Harford, A.M., Weiner,
D.E., Schrader, R., Horowitz, B.L. and Zager, P.G., 2016. Comparison of prescribed and
measured dialysate sodium: a quality improvement project. American Journal of Kidney
Diseases, 67(3), pp.439-445.

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Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Hartley, J.R., 2017. Concurrent engineering: shortening lead times, raising quality, and
lowering costs. Routledge.
James, M.R., Robson, S., d'Oleire-Oltmanns, S. and Niethammer, U., 2017. Optimising UAV
topographic surveys processed with structure-from-motion: Ground control quality, quantity
and bundle adjustment. Geomorphology, 280, pp.51-66.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Kwak, Y.H., Sadatsafavi, H., Walewski, J. and Williams, N.L., 2015. Evolution of project
based organization: A case study. International Journal of Project Management, 33(8),
pp.1652-1664.
Mort, E., Bruckel, J., Donelan, K., Paine, L., Rosen, M., Thompson, D., Weaver, S., Yagoda,
D., Pronovost, P. and Peer-to-Peer Study Team, 2017. Improving health care quality and
patient safety through peer-to-peer assessment: demonstration project in two academic
medical centers. American Journal of Medical Quality, 32(5), pp.472-479.
Pai, V.S., 2018. Challenges MNCs face in emerging markets: The Nestlé
experience. Vision, 22(2), pp.222-231.
Pellerin, R. and Perrier, N., 2019. A review of methods, techniques and tools for project
planning and control. International Journal of Production Research, 57(7), pp.2160-2178.
Reverdin, A., Earle, M., van den Heuvel, F., Gaydos, A. and Wolff, M.A., 2016. Description
of the Quality Control and Event Selection Procedures used within the WMO-SPICE
project. Madrid, Spain, September, 20.

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Webb, A., 2017. Project management for successful product innovation. Routledge.