Project Quality, Risk & Procurement Management Case Study Analysis

This case study examines the application of Total Quality Management (TQM) principles and risk management strategies in two distinct scenarios: Dunlop Tyres, an Australian tire manufacturer facing quality issues, and the changing urban precincts of Sydney City, involving significant redevelopment projects. The analysis of Dunlop Tyres focuses on implementing TQM to address problems such as scrapped tyre manufacturing and customer complaints, highlighting the importance of leadership, strategic planning, process management, and the use of tools like Lean Production and Statistical Process Control (SPC). The Sydney City project review identifies various risks, including overcrowding, pollution, and resource constraints, emphasizing the need for a robust risk management framework. The study details the development of such a framework, encompassing risk identification, measurement, mitigation, reporting, and governance, while also acknowledging limitations like budget constraints and challenges in implementing sustainable development methods. The conclusion underscores the significance of TQM for achieving quality outcomes and the necessity of sustainable development for mitigating risks in complex projects. The document also includes references to relevant research and methodologies.