Risk, Value, Quality Management Analysis: NHS IT Project Report

This report provides a detailed analysis of project risk, value, and quality management within the context of the National Programme for IT (NPfIT) in the NHS. The report begins by defining value management and exploring various methods for managing project value, such as the Kanban method, critical path method, and Rational Unified Process, and their application within the NHS IT project. It then defines the main components of quality management, including quality planning, quality improvement, quality control, and quality assurance, and describes how each component can be applied to ensure the success of the NHS IT project. The report highlights the importance of these management techniques in addressing issues like delays, stakeholder opposition, and implementation challenges, ultimately aiming to optimize the use of IT in healthcare and improve patient services. The report also explores the challenges faced by the NHS IT project, including unrealistic timelines, confidentiality issues, and lack of project management skills. It provides a thorough examination of how value and quality management can improve project outcomes, focusing on the creation of sustainable value, the balance between cost and risk, and the importance of stakeholder needs and satisfaction.

PROJECT RISK VALUE AND
QUALITY MANAGEMENT 2

Table of Contents
INTRODUCTION...........................................................................................................................................3
MAIN BODY..................................................................................................................................................3
Define concept of value management and examine different methods for managing project value for
the case...................................................................................................................................................3
Define the main components of Quality management and describe how each component can be
applied in the case...................................................................................................................................7
CONCLUSION...............................................................................................................................................9
REFERENCES..............................................................................................................................................11

INTRODUCTION
Project quality management defines as a procedure that is used to manage and maintained
the quality throughout the project. Therefore quality means perfection and an organisation;
person needs to work while ensuring quality throughout the whole project. In terms of Value
management assist clients to recognize the manner of fulfilling overall needs of an organisation
(Pchelintsevaand et. al., 2020) (Lock, 2020). To complete this project the case of National
program for IT in NHS (NPfIT) is to be undertake that is a largest public sector IT program that
is mainly attempted in UK with in a budget of £6 billion for lifetime crucial contracts. In this
they face issues related to delays, stakeholder opposition, implementation issues. The main aim
of conducting this report is to implement use of IT in NHS using two crucial aspects. In this first
aspect considered concept of value management along with different methods for managing
project value for case. Further it also involves main components of quality management by
implementing each component within NHS case.
MAIN BODY
Define concept of value management and examine different methods for managing
project value for the case
Value management
Value management refers to an accumulation of planning methods and procedure that are
used to identify the prime balance of project benefits in terms of their cost and risk. Value
management is a process of planning, examine and developing the project for making a right
decisions related to optimized balance of benefits, cost and risk. Value management represents
the creation of sustainable value within project, process and product, social and organizational
level. This aspect is essential to maintain the desirable balance between needs and wants of
stakeholders along with organizing all types of resources to satisfy the overall beneficial needs
(Value Management in Projects – Definition and Goals, 2021). In terms of NHS national
program the use of value management is integrated with the implementation of information
technology by using electronic patient record system, online choose and book service,
computerized referral and prescription system. To overcome with this issues value management

project is highly beneficial that helps in eliminating the wastage of unnecessary costs and
expenses by reducing inefficiency and waste, by setting clear goals for stakeholders to specify
their needs so that business needs are to be attained within performing organisation.
According to “PMBOK” Value Management is an underlining idea carried out inside
existing management systems and techniques based totally on fee and characteristic-oriented
questioning, behaviors and methods, specially committed to motivating human beings,
developing abilities, selling synergies and innovation, with the goal of maximizing the general
performance of an business enterprise. Value Management is worried with the creation of
sustainable value, both at task, product, method, organizational or social degree. Value
Management can, if implemented efficiently, supply the subsequent benefits:
 Value Improvements, in excess of 20%, such as financial savings between 10 to 25%.
 Significant advantages in phrases of improved operating relationships and organisational
getting to know.
 Better commercial enterprise choices, “right first time”, which can be supported through
customers, customers and different stakeholders by means of supplying decision-makers
with a legitimate, obvious basis for their decisions.
 Enhanced competitiveness by facilitating technical and organizational innovation and
resource performance.
Defines the 4 steps of sense making process
There are 4 steps in sense making process that are demonstrated below in context of
NHS:
 Sense making is an ongoing process that helps in managing values within an
organization. This states that an individual person shape or react on the environment they
face. In case of NHS there is lack of culture that impacts employees not to work
effectively and efficiently due to this patients are effective in negative manner.
 Identify and identification is central- It is another step of sense-making process where
people thinks in their context shapes which shows how they interact events.

 Sense making is a social activity that is highly demonstrate the attributes of NHS in
terms of helping people of society related to their healthcare and develops values in
competitive marketplace.
 Retrospection offers opportunities to sense making- It elucidates what people notice.
Additionally attention and interruptions are more relevant to this particular process.
Methods for managing project value in case of National program for IT in NHS (NPfIT)
Managing project value represented as a regular development process. Therefore, this
tool is not only useful to eliminating the cost but also effective for attaining aim in terms of
required quality of project product in overall project implementation process. In terms of national
program NHS the project is related to implementing information technology, in which the
product is electronic payment record system, online choose and book system etc. in this to
manage the project in efficient and effective manner risk play a major role at the time of
maintaining cost, quality and time that should be effectively addressed under the value
management methods. There are several methods of managing project value that are represented
below:
 Kanban method- It is one of the best methods for managing project value within an
organisation. Kanban is a technique that is used to manage value of particular project by
monitoring and managing projects to put emphasis on continuous delivery without
representing high burden on team(Damnjanovic and Reinschmidt, 2020). This is a
process that is highly supportive to an organisation project team in managing the work
more efficiently. In context of NHS, the national program was conducted in information
technology with the budget of £6 billion. But at the time of implementing plan for
information technology NHS face several issues like unrealistic timetable, failure to test
system, confidentiality issue, too large projectto handle, lack of project management skill
etc. due to which NHS cannot deliver their services to people efficiently. In this the
management of NHS focus on using Kanban project management value method that
visualize the cards related to solving the issue that helps in reducing the idle time in
implementing the information technology tool for people so that they avail services easily
and efficiently without facing issue like more wait in examine records, queue in taking

appointment with health care taker. In this IT team of NHS could efficiently process the
activities using Kanban method of value project management because it maintains the all
work in one place.
 Critical path method- It defines a cornerstone of project management that creates value
for the particular project. This method is terms as a fast tracking task that is always
around corner in any defined project(Dandage, Rane and Mantha, 2021). The main aim
of critical path method is to eliminate or reduce the issue of delay by optimizing work in
a proficient manner. In context of NHS where national program in information
technology is organized to solve the issue of people and offering quality services so that
they enjoy long term benefit. This technique is highly useful in manage the too large
projects due to which leadership of firm is affected. This issue was affected at the time of
designing the strategies i.e. implementation of information technology. In this manager
can implement the critical path method that helps in setting the time for every task under
information technology national program of NHS. This helps leader to manage the each
and every activity proficiently. Implementing this technique under NHS information
technology implementation maximize efficiencies that helps in calculating float to deliver
resources like electronic records system.
 Rational Unified process- It is a method of managing project value that is particularly
designed for software market where development of software is done to attain best
possible results(Lin and Huang, 2020). In context of NHS national program for
information technology this technique or method is highly useful because it helps in
overcoming with the risk of handling big information technology projects. This also
useful in overtaken the new technology so that confidently under projects is also
maintained. With the help of this technique, NHS management effectively overcome the
project risk of delays, handling to big IT projects effectively and represents more
valuable project that provides benefits to clients and customers and helps in satisfying
with the institute services.

Define the main components of Quality management and describe how each component
can be applied in the case
Quality control is the act of overseeing all activities and tasks that must be performed to
maintain a desired degree of excellence. This includes the willpower of a great coverage,
developing and implementing first-rate making plans and assurance, and first-rate control and
exceptional development. It enables to attain and preserve a desired stage of great in the business
enterprise (Willumsen and et. al., 2019). The intention of first-rate control is to make sure that all
the agency’s stakeholders’ paintings collectively to enhance the enterprise’s strategies,
merchandise, offerings, and culture to attain the lengthy-time period achievement that stems
from patron delight. Quality management includes four key additives, which consist of the
subsequent:
Quality Planning– The method is used to identifying the quality requirements applicable
to the challenge and figuring out how to meet them. The first step of first-rate control is
planning. The management of the company wants to take some time to perceive their desires and
what they want their baseline to be. They should determine what their quality standards are, the
requirements necessary to satisfy those standards, and what tactics could be used to check that
those standards are being met
Quality Improvement– The practical trade of a technique is to enhance the self-belief or
reliability of the final results. The management of the company need to confirm that each one the
standards they've got put into location are met, and also they need to discover any mishaps or
errors that need to be corrected. The quicker they may seize those mistakes, the higher (Miguel,
Madria and Polancos, 2019). As such, they should be being attentive to all factors of the product,
which include both the materials used and the manner of setting them together. Once the
inspection facts have been accumulated, it ought to be displayed in a way that makes it smooth to
research.
Quality Control– The continuing effort within project is to uphold a procedure’s integrity
and reliability in reaching an outcome. While great manipulate includes analyzing the actual
products or services within the area, excellent guarantee is reviewing the delivery system of
offerings or the fine management manufacturing of products. They can also fine track their
strategies to prevent mistakes in the destiny (Hillson and Simon, 2020). When reviewing their

product or service in the course of this degree of quality manages management, they may want to
follow these steps:
 Confirm that the entirety is operating because it became agreed upon during the high-
quality planning stage
 Measure how effective their pre-determined approaches are and verify that everyone
compliance desires are being met
For the satisfactory effects, have the audit finished via a 3rd-birthday party that is not
financially or emotionally invested in the outcome.
Quality Assurance– The systematic or deliberate actionis essential to offer enough
reliability in order that a specific service or product will meet the specified necessities. The
choice for persistent development is the goal for each a hit organization (Crispim, Silva and
Rego, 2019). So, gather all of their records, re-evaluate both the methods and the product usually
preserving compliance in mind—after which begin the nice manage management system once
more.
These all elements of quality management can be applied by the management of NHS in
order to organize National Program for IT. With the support of quality panning aspect, the
administration can make planning in order to main quality standards. his will also support in
dealing with the issues which faced by the venture in context of quality. Quality improvement
elements also support in quality management of NHS. With the assistance of this, they can make
development in the planning according to the situation and issue. For example, the management
of NHS face confronts regarding National Program for IT then they can also make development
in their plan so that the problem can be getting over in more developed manner. Additionally, if
the venture face issues regarding its services then with the support of effective planning and
making development in its quality services. Quality control aspect also support in managing the
quality of goods and services which is offered by NHS to its target audiences or patients
(Fernando and et. al., 2018). It is a process or set of procedures intended to make sure that
produced goods or performed service adheres to explained set of quality criteria or meets the
needs of the client. Quality assurance is way of preventing mistakes and defects in provided
services to client that explains as part of quality management centered on providing confidence
that quality requirements will be fulfilled.

Identifying stakeholders needs and expectations
It is very essential to identify the stakeholders needs and expectations within an
organization to attain high successful results in long term environment. In NPFIT there are
several stakeholders who are involved in company and all these stakeholders needs and
expectations are differ from each other. Several stakeholders are presented below:
Government- This stakeholders contains high power in case of NHS because it is the
company who raise funds mainly from government. In this the need of government is mainly
based on offering patients to public on high quality. And their expectations is to deliver quality
services to patients to maintain effective image in public eyes.
Customers- These are another essential stakeholders of company as on the basis of these
NHS design their services. The need of customers is to receive high quality services and their
expectations that they get transparent conversation with the care taker in company.
Employees- the need of these stakeholders is to attend the patients effectively and use the
equipment effectively to offer services customers in prominent manner. The expectations of
these stakeholders is to enjoy more pay and get high satisfaction at the job role.
Identify critical success factors
Critical success factors defines as a key results areas that represents the success areas of
successful business. It is crucial to recognizing and communicating the critical success factors so
that business effectively attain their goals and objectives. It is an effective term within business
as it shows those variables that are necessary to attain specific desired outcomes. In terms of
NHS, several critical success factors are demonstrated below:
 Pricing strategy support business goals- It is core under critical success factors that
demonstrate that company offers their products and services to customers which are
worthy to them so that they are attracted for longer time period. In terms of the given case
study on NHS, company offers their services without charging from those customers who
are not able to afford pay expenses. Therefore it is a type of non profit organization that
raise funds from government and other large organization. Their not for profit strategy
support in attaining business goals prominently.

 Nurture customer relationship- By offering qualitative services to customers firm
attaining the high success in competitive marketplace. In case of NHS as they offers
patients EPR system so that they see their test reports at home and consult doctors as per
own conveniences helps in developing the relations of patients as customers. Due to this
NHS will survive for longer time period within organization.
 Maintain agility- IT demonstrates the changes that done in organization to sustain for
longer time period within corporate world. Therefore in current environment technology
is highly trending and to sustain and gain high level of success NHS need to build
changes in company and services that they offers to customers so that high successful
results are enjoyed by company.
 Marketing and sales- It is another critical success factor that helps business to sustain
longer within organization. In terms of NHS, manager utilise resources to attracts patients
so that they take treatment within NHS and those who are able to pay fees pay it and take
facility. Their advanced technology in treating and attending patients helps in attracting
patients to take services in NHS.
 People- It demonstrate team members and partners. In case of NHS managers offers
proper training and development sessions to their staff workers so that they perform their
task efficiently and firm will sustain for longer time period.
CONCLUSION
From the above report it is to be concluded that quality and value management is highly
essential to overcome the risk and enhancing the profitability within the business entity. This
report elucidates the concept of value management that represent it is highly beneficial for
company long term survival and gaining the use of information technology in twenty-century
within the NHS public sector organisation under the case of NPfIT. Further it demonstrate the
use of project value management methods such as Kanban methods, critical path method,
rational unified technique etc. that are useful to understand business needs of performing
organisation. It also useful in developing collaboration and communication with customers in
aorganisation so that high profitable results are on time frame. Further it involves components of
quality management that helps in managing quality while implementing strategy for firm long

term growth. In this quality planning, assurance, control and improvements are included that
helps in developing structure in gaining profits and revenues.

REFERENCES
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Online
The Four Main Components of A Quality Management System. 2021. [Online]. Available
Through: <https://info.docxellent.com/blog/main-components-quality-management>
Value Management in Projects – Definition and Goals. 2021. [Online].Avaiable through:
<https://mymanagementguide.com/value-management-in-projects-definition-and-goals/>