Assessment Task 3: Develop and Use Emotional Intelligence BSBPEF502

This assignment, BSBPEF502, centers on promoting and developing emotional intelligence (EI) in the workplace. Students are tasked with acting as consultants to departmental managers, engaging in role-play scenarios to assess and improve EI skills. The assignment includes preparing a meeting plan, developing an improvement plan, and providing feedback. Students participate in two role-plays: one as a consultant and another as a departmental manager, addressing scenarios related to work performance and emotional stressors. The goal is to identify emotional strengths and weaknesses, discuss work performance, and propose solutions to enhance EI. The assessment also evaluates the ability to analyze emotional responses, apply techniques for flexibility and consideration, and implement opportunities for others to express their thoughts and feelings. The assignment aims to provide practical experience in applying EI principles to improve workplace dynamics and performance.

Assessment
Task 3
Develop and use
emotional intelligence
BSBPEF502

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I
have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
BSBPEF502 - Page 2

------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily
completed and submitted the
following:
 Meeting Plan in Task 3.1P1
 Improvement Plan in Task 3.1P1
 Feedback Form in Task 3.1P1
 Reflection on performance as a
consultant in Task 3.1P1
 Reflection on performance as a
departmental manager in Task
3.1P2
☐ ☐ ☐
The student conducted the Role-Play
in their role as consultant with a
classmate in their role as
departmental manager:
 The student prepared a plan to
conduct the Role-Play
 Made the manager feel
comfortable
 Used emotional intelligence
(active listening, empathy,
reframing etc..)
 Demonstrated consideration for
their emotions
 Asked them to talk about their
learning journal (content, what
they have learned from it)
 Discussed their work performance
 Identified emotional stressors and
agree on methods to respond to
them
 Proposed solutions to
☐ ☐ ☐
BSBPEF502 - Page 3

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
develop/improve emotional
intelligence and improve work
performance
 Proposed opportunities/options to
express their thoughts and
feelings in the workplace
 Demonstrated flexibility and
adaptability when proposing
solutions for improvement
 Conducted a task/exercise to
assist the manager in
understanding the effect of
personal behaviours and emotions
on others in the workplace
Feedback in Comments
The student conducted the Role-Play
in their role as departmental manager
with a classmate in their role as
consultant:
 Was open and honest
 Used emotional intelligence
(active listening, empathy,
reframing etc..)
 Was aware of emotional triggers
and emotional responses
 Talked about their learning journal
(content, what you have learned
from it)
 Discussed work performance
 Identified emotional stressors
 Discussed solutions to
develop/improve emotional
intelligence and improve work
performance
 Discussed opportunities/options to
express own thoughts and feelings
in the workplace
 Participated in a task/exercise to
assist in understanding the effect
of personal behaviours and
emotions on others in the
☐ ☐ ☐
BSBPEF502 - Page 4

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
workplace
Feedback in Comments
Demonstrated ability to:
 Identify methods for responding to
emotional stressors
 Seek feedback from others to
identify and confirm methods for
responding to emotional stressors
in the workplace
This is evidenced by:
 Improvement Plan in Task 3.1P1
 Feedback Form in Task 3.1P1
 Reflection on performance as a
consultant in Task 3.1P1
 Reflection on performance as a
departmental manager in Task
3.1P2
 Participation in the two parts Role-
Play (refer to Marking Sheet)
☐ ☐ ☐
Demonstrated ability to:
 Analyse and document emotional
responses of co-workers
 Develop a plan for identifying and
responding to a range of
emotional expressions
 Apply techniques that indicate
flexibility and adaptability in
dealing with others in the
workplace
 Apply techniques that show
consideration for the emotions of
others when making decisions
 Identify workplace opportunities
for others to express their
thoughts and feelings
 Develop tasks for assisting others
to understand effect of personal
behaviour and emotions on others
in the workplace
 Implement identified opportunities
and tasks in the workplace
☐ ☐ ☐
BSBPEF502 - Page 5

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
according to organisational policy
and procedures
This is evidenced by:
 Meeting Plan in Task 3.1P1
 Improvement Plan in Task 3.1P1
 Feedback Form in Task 3.1P1
 Reflection on performance as a
consultant in Task 3.1P1
 Participation in Role-Play PART 1
(refer to Marking Sheet)
Demonstrated ability to:
 Consult with relevant stakeholders
and identify improvement areas
for own emotional intelligence
This is evidenced by:
 Reflection on performance as a
departmental manager in Task
3.1P2
 Participation in Role-Play PART 2
(refer to Marking Sheet)
☐ ☐ ☐
Demonstrated ability to:
 Implement identified opportunities
and tasks in the workplace
according to organisational policy
and procedures
This is evidenced by:
 Improvement Plan in Task 3.1P1
 Feedback Form in Task 3.1P1
 Reflection on performance as a
consultant in Task 3.1P1
 Reflection on performance as a
departmental manager in Task
3.1P2
 Participation in the two parts Role-
Play (refer to Marking Sheet)
☐ ☐ ☐
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
BSBPEF502 - Page 6

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration...........................................................................................................................................2
Task 3 – Promote and develop emotional intelligence......................................8
Task 3.1 Promote and develop emotional intelligence...............................................................10
BSBPEF502 - Page 7

Task 3 – Promote and develop emotional intelligence
Task summary and instructions
What is this
assessment task
about?
This task builds on Task 2.
You have been engaged as an MMI Professional Education
consultant to support emotional intelligence development in
departmental managers.
You are required to:
1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote the development of emotional intelligence in
others
Task 3 focuses on promoting and developing emotional
intelligence in the workplace.
Please note that the performance evidence requirements of
this unit of competency require students to:
 Demonstrate emotional intelligence in relation to at least
two different work tasks
 Promote the development of emotional intelligence in
others in at least one occasion
This assessment has been designed to meet those
requirements.
This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☒
o Other (specify) ☐
It has been designed to evaluate your ability to/competency
in:
 Identify methods for responding to emotional stressors
 Seek feedback from others to identify and confirm
methods for responding to emotional stressors in the
workplace
 Analyse and document emotional responses of co-workers
 Develop a plan for identifying and responding to a range
of emotional expressions
 Apply techniques that indicate flexibility and adaptability
BSBPEF502 - Page 8

Task summary and instructions
in dealing with others in the workplace
 Apply techniques that show consideration for the
emotions of others when making decisions
 Consult with relevant stakeholders and identify
improvement areas for own emotional intelligence
 Identify workplace opportunities for others to express
their thoughts and feelings
 Develop tasks for assisting others to understand effect of
personal behaviour and emotions on others in the
workplace
 Implement identified opportunities and tasks in the
workplace according to organisational policy and
procedures
You are required to address the following:
 Task 3.1 Promote and develop emotional
intelligence
o Prepare to meet with a co-worker to discuss their
emotional strengths and weaknesses, and their work
performance
o Meet with a departmental manager to discuss their
emotional strengths, weaknesses and work
performance (Role-Play)
o Meet with the consultant to discuss your emotional
strengths, weaknesses and work performance (Role-
Play)
What do I need to
do to complete this
task satisfactorily?
 submit the completed assessment tasks, according to
instructions,
 complete the tasks with sufficient detail and present them
in a professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will
be asked to complete further assessment to demonstrate
satisfactory performance.
Specifications You must deliver/participate in:
BSBPEF502 - Page 9

Task summary and instructions
 Role-Play Part 1 and 2 in week 5
You must submit to GOALS
 Meeting Plan
 Improvement Plan
 Feedback Form
 Reflection on performance as a consultant
 Reflection on performance as a departmental manager
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by the
Assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task. If any
parts of the task are not satisfactorily completed, the
assessor will explain why, and provide you written feedback
along with guidance on what you must undertake to
demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You
have the right to appeal the outcome of assessment
decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal. You are
encouraged to consult with the assessor prior to attempting
this task if you do not understand any part of this task or if
you have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Complete the following activities:
Task 3.1 Promote and develop emotional intelligence
This Task is a Role-Play that comprises two parts:
BSBPEF502 - Page 10

 PART 1 – You will meet with a departmental manager (played by a classmate) to
discuss their learning journal (Task 2.1) and work performance (based on a scenario of
choice)
 PART 2- You will play a departmental manager and meet with a classmate who will
play the consultant employed by MMI to discuss your learning journal (Task 2.1) and
work performance (based on a scenario of choice)
Schedule a time with the trainer and assessor in week 5 of class to conduct the two Role-
Plays (20-30 minutes each).
The trainer and assessor will validate your participation in the two Role-Plays and provide
feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements
with the trainer and assessor to perform the Role-Plays.
Both parts will require preparation; follow the instructions below.
PART 1
In Part 1 of the Role-Play, you will meet with a departmental manager (played by a
classmate) to assess their emotional strengths and weaknesses, discuss their work
performance, support them in developing/improve emotional intelligence and assist them
in improving work performance.
The classmate will use their learning journal as a basis for discussion; however, they will
play their role as a departmental manager, according to one of the following scenarios
depicting their current work performance:
Scenario 1  Often late at work
 Looks tired
 Concentration difficulties
 An increasing number of errors in reports
Situation at home: they have a newborn child
Scenario 2  Short-tempered
 Argues with colleagues
Situation at home: their partner lost their job, and they are currently
working two jobs
Scenario 3  Unaware of different cultural backgrounds, often says the wrong thing
offending others
 Does not listen to others
 Abrasive personality
Situation at home: never travelled much, highly educated, always been
successful in own career
Scenario 4  Looks always stressed and absent
 Does not engage with others
 Trouble concentrating
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 Lack of motivation
Situation at home: recently lost a family member
Scenario 5  Lacks empathy
 Bossy
 Lacks humility
 Dismisses ideas from others
 Workaholic
Situation at home: NA
The classmate will choose a scenario to role-play.
Before the Role-Play:
Fist of all, consider that the manager (classmate) may not feel comfortable sharing the
full content of their learning journal; hence be respectful and understanding when
discussing it.
Develop a plan to meet with the departmental manager using the Meeting Plan below
(Template 1).
Template 1 -Meeting Plan
Meeting Plan
Outline a plan to identify and
respond to a range of emotional
expressions from the manager.
(50-100 words)
In order to have an identification of emotional
expression of the manager it is essential that
behavioural, autonomic and hormonal changes will
need to be considered. As manager was facing a
situation of late hours, tiredness, increase in errors
so it will affect its working practice because these
are related with behavioural changes.
Likewise, in order to respond to these emotions a
manager need to adopt adequate planning in which
it need to balance out its emotions in which those
emotions that are concentrated with business will be
taken in priority so that better work performance can
be grabbed. Similarly, controlling those emotions
that may negatively affect will be mitigated and
eradicated.
Identify two (2) useful
techniques that drive flexibility
and adaptability in dealing with
others in the workplace.
Being open-minded.
Stay calm and plan a head and be clear to core
values.
Identify two (2) techniques that
show consideration for the
emotions of others when
Pause and access the situation.
Don't always follows and rely on guts.
BSBPEF502 - Page 12