CHCDIV001: Assessment on Working with People from Diverse Backgrounds

This document is a comprehensive assessment of CHCDIV001, focusing on working with diverse people. It explores the importance of cultural and social perspectives of managers and staff, and how personal limitations can improve self and social awareness. The assignment defines an inclusive workplace and outlines strategies to promote diversity. It covers safety measures in residential care, explains cultural safety, and provides verbal and non-verbal communication strategies. It also addresses barriers to communication, ways to communicate with non-English speakers, and the use of interpreters. Furthermore, the assessment explores the impact of poor communication, behaviors to avoid misunderstandings, and the influence of social and cultural differences. It concludes by examining how managers and supervisors can prevent conflict.

CHCDIV001 - Work with
diverse people

Table of Contents
Formative assessment......................................................................................................................1
Activity 1.........................................................................................................................................1
1. Importance of manager, supervisor and staff showing their own cultural and social
perspectives.................................................................................................................................1
2. How the awareness of the personal limitation helps the individual to improve their self and
social awareness..........................................................................................................................1
Activity 2.........................................................................................................................................2
1 what is an inclusive workplace and its characteristics.............................................................2
2. Strategy to promote diversity..................................................................................................3
Activity 3.........................................................................................................................................4
1 Six measures to adopt safety measures at the residential care ................................................4
2 Explain cultural safety..............................................................................................................5
Activity 4.........................................................................................................................................5
1 List 10 verbal and non verbal communication strategies ........................................................5
2 How to develop a trust based relation......................................................................................6
Activity 5.........................................................................................................................................6
1. Six barriers to communication................................................................................................6
2. Eight ways to communicate with person without good English.............................................7
3. Circumstances to use an interpreter........................................................................................8
Activity 6.........................................................................................................................................8
1 Possible effect of poor communication at workplace..............................................................8
2 Eight behaviours to avoid misunderstanding...........................................................................8
3 Impact of social or cultural difference on misunderstanding...................................................8
Activity 7.........................................................................................................................................9
What might a manager or supervisor do to avoid conflict..........................................................9
Summative Assessment 2................................................................................................................9
Project 1......................................................................................................................................9
REFERENCES .............................................................................................................................12

Formative assessment
Activity 1
1. Importance of manager, supervisor and staff showing their own cultural and social
perspectives.
In an organisation, the employee's of various cultural and social backgrounds work in a
very effective and efficient manner to gain a better share of the market and carry out the
operations of the company (Padgett, 2016). While working in the organisation, it is necessary for
the managers, executives, supervisors and the other employee's to showcase their cultural, and
social attributes as this helps the company to build a better inter personal relationship between
the various employee's and help the organisation to carry out the operations in a better way. The
depiction of the cultural and the social attributes will have the following impact on the operations
of the company:
 It helps the firm to improve the productivity by placing the employee's of the similar
cultural and social background together (Kubiszyn and Borich, 2015).
 The similar cultural or social grouping will help the organisation to have the better
communication process that will lead to the rise in the productivity and profitability of
the company.
 It builds a trust level among the employee's which helps them to perform better at the
organisation.
 It helps the organisation to opt for the better strategies and measures to enhance the
quality of the work environment.
2. How the awareness of the personal limitation helps the individual to improve their self and
social awareness.
The idea of the personal limitations helps the individual to gain a better productivity and
the profitability. There can be various sort of the limitations that are been faced by the individual
and assessment with the removal of which helps the individual person to help the company to
gain a better share of the operations running efficiently (Kivel, 2017). They can opt for the
following attributes or measures to improve the self and social awareness such as:
 Skill development: The individual can opt for the approach of the skill development.
This will not only help him to increase its skill sets but also improve his knowledge about
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the operations that are been carried out by the company and increase their personal as
well as the social proficiency.
 Managing stress: Stress is the part of work. Thus, the individual has to look after the
effective measures to manage his stress level at the organisation in order to improve its
efficiency. This will not only give him the option to improve its professional performance
but also to enhance the social relationships (Zastrow, 2016).
 Emotional awareness: The gaining of the emotional awareness helps the individual to
gain a better idea of the various emotional factors that are been taken into the
consideration to avoid any sort of negative impact on the operations of the company as
well as the professional and social performance of the individual.
 Conducting of the self assessment: The personal assessment will help the person to gain
a suitable idea of its limitations and to find the suitable measures to tackle them in an
effective and efficient manner. This will help the individual to increase its operational
capacity and enhance its social relations with others (Smith, 2015).
Activity 2
1 what is an inclusive workplace and its characteristics
The inclusive workplace is the set up at the workplace that includes the various practices
and the policies that helps the organisation to adopt and embrace the various sort of cultural and
the social diversity and backgrounds to make the environment of the workplace more effective
and culturally rich. It helps the company to opt and promote the various sort of measures to
increase the cultural talent and better business solutions (Mackelprang and Salsgiver, 2016). The
inclusive workplace will help the employee's of various cultural backgrounds to work effectively
in a firm and contribute in the operations and the productivity of the company. This may also
lead to have a better cultural relations with the other employee's and helps them to reduce the
turnout of the employee's from the organisation due to cultural differences, providing a
competitive advantage to the business firm.
Some major characteristic of the inclusive workplace is as follows:
 It helps the organisation to observe and analyse the various attributes of the individual
employee or their group. It helps the company to gain a better idea of the personal
behaviour and the competencies of the workers in a better way (Bakshy, Messing and
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Adamic, 2015). This helps the organisation to have a better understanding of the roles
and responsibilities of the employee's. The evaluation is been carried out on the basis of
their performance and not the opinions.
 It operates under transparency of various roles and policies that are been decided by the
company. This helps the company to opt the various procedures and the operations that
can lead to its sustainable growth in the company and meet the overall requirements of
the organisation.
 The inclusive workplace aids to the better interaction process in the organisation and
helps the company to improve its operations in a better way (Hepworth and et.al., 2016).
This will not only remove any sort of confusion in the organisation but also helps the
business firm to build a better bonding between its employee's and understand their needs
and demands.
 It helps in creating a better learning environment that helps the company to meet the
requirements of the employee's and the customer's. Other than this, it will help the
employee's to increase their knowledge and the skill sets that helps them to gain a better
idea of the various operations at the company (Johnson, 2016).
2. Strategy to promote diversity
Each and every employee contribute in the work and development of the organisation.
For this, the organisation can opt for the various sort of the strategies that helps the company to
increase the respect for diversity such as:
 Acknowledging differences: this helps the organisation to identify the various type of
people to gain a better share of the market and cater people with cultural or social
differences (Pallotta-Chiarolli, 2016).
 Offering of the training: This will help the employees of various cultural background to
interact and understand the needs and the demands of each other as well as the company.
 Providing the professional guidance: This will help the company to guide the
employees where they will feel the problem and help them to tackle it in a very
sustainable manner.
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 Practical approach: This will help the company to meet the requirement of the
customers and the clients and will lead to the adoption of the various operations that will
contribute in the growth of the company (Sue, Rasheed and Rasheed, 2015).
 Valuing all diversity: This will include the approach of identifying the various
differences on cultural and the social level to improve the work efficiency of the
company.
Activity 3
1 Six measures to adopt safety measures at the residential care
The workplace of an organisation is required to be safe for all the employee's including
managers, supervisors clients etc. Thus various measure s are been taken into the consideration
by the service provider to provide the customer or the client with the suitable care and safety at
the residential level. The six measures to it are:
 Medication management: It helps the care taker or the service provider to manage the
medication of the various client of the organisation on the residential level. This will
help the company to take into the consideration the various health conditions or issues
faced by them (Alvesson and Sveningsson, 2015).
 Accident prevention: This include the approach to prevent the various type of the
operations and the measures to prevent the accident or fall of the client at the home or in
the residence. It will help the service provider to meet any sort of emergency.
 Unplanned admission to hospitals: This helps the company to take into the
consideration any sort of medical emergency at the residential or home conditions. This
will help the service provider to safeguard the employee's in the organisation (Fox,
Castella and Ziegler, 2014).
 Nursing environment: This approach will help the community service provider to
develop a better health condition or nursing facility of the client at his residence. This
will help in the improvement of the various health measures that are been taken by the
service provider.
 Improvement in living quality: This helps the organisation to opt for the better work
conditions that will help the service provider to increase the overall quality of living and
health conditions of the client at the home care.
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 Wound and injury management: The client may be susceptible to the various injuries
or the wounds caused by the various factors. Thus, in this case, the home care must be
able to manage and provide suitable treatment to client (Brown, 2015).
2 Explain cultural safety
The cultural safety is a policy or the approach which includes the respecting and adopting
of the various cultural and social differences in respect to the health and educational services that
are been provided to the client bay the service provider. The cultural safety includes the
adoption of the various measures on the basis of age, race, occupation, religion, gender and
nationality to safeguard and sustain the cultural identity and difference of an individual or a
group at the workplace.
Activity 4
1 List 10 verbal and non verbal communication strategies
Various verbal and non verbal communication techniques or strategies are been taken
into the consideration by the organisation to have a better development of respect to diversity:
1. Asking Questions: This approach will help the members or the employees to gain a
better idea of various sort of diversity from the individual (Shiva, 2016.).
2. Listening: The listening also helps in the better understanding of the various sort of the
diversity in the environment.
3. Feedback: It is the most important part of the communication process. This helps the
organisation to get the knowledge about the response of the people on the details or the
information shared.
4. Observation: It is the most important tactic of the verbal as well as the non verbal
communication. It helps the individual to manage the operations of the individual to carry
out the functionality and meet the requirements of the people in a better way. It helps the
people to develop a better understanding of the various factors leading to diversity
(Padgett, 2016).
5. Stress management: It is an outcome of the better communication process that helps the
company to gain a sustainability and improve the skill set of the worker or employee's.
6. Empathy: It helps the company to develop a better communication process as well as to
build a strong emotional bond with the people of diverse culture.
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7. Language: The company should also take into consideration the various sort of language
measures in order to identify the suitable measures of overcoming the language barrier
(Shiva, 2016).
8. Honesty: This attribute or strategy plays a major role in the sustainability of the various
operations in the company. The honesty ensures that all the employee's or the people at
the organisation are been treated alike in respect to their individual diversity.
9. Speaking equally: It means that all the people at the community service centre are been
taken into the consideration by organisation and the information of any sort is been
shared alike with them (Kubiszyn and Borich, 2015).
10. Life long learning: This includes the process of carrying out the better knowledge
gaining capacity that helps the company to have a better idea to tackle people of
diversified background.
2 How to develop a trust based relation.
For any organisation, having a good trust of the employee's and the clients on the product
and services is very necessary. Various measures are been taken into the consideration for the
development of the trust based relationship:
 Providing the clients with the suitable, appropriate and effective measures of services in
order to gain a better productivity (Kivel, 2017).
 Taking care of the various sort of requirements of the clients regarding to health or
emotional needs.
 Carry out the various steps to make them comfortable at the service centre.
 Ensuring the safety of the individual and his family and safe guarding their rights and
diversity.
Activity 5
1. Six barriers to communication
The six communication barriers are as follows:
 Use of jargon: It includes the use of the over complicated words and non familiar terms
that create confusion.
 Rational barriers: It includes the various factors that affect the communication process
such as politics, religion, racism etc (Zastrow, 2016).
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 Difference in perception and the viewpoint: This leads to the confusion and sometimes
causes conflicts in order to prove one point.
 Language barrier: It is the most effective and major barrier that lays the direct impact
on the communication process. This is needed to be sorted out in order to gain a better
communication process (Smith, 2015).
 Physical barriers to the non verbal communication: the inability to understand the
certain gesture, posture or general body language that act as the major communication
barrier.
 Cultural differences: The social or the cultural restrictions are also the issues that act as
the communication difference or barrier (Mackelprang and Salsgiver, 2016).
2. Eight ways to communicate with person without good English.
The eight strategies to communicate with non English client:
 Learning the language client is comfortable with: This will help the service provider
to easily interact with the client and effectively understand its requirements.
 Listening properly: This will help the service provider to understand the requirements of
the client in a better way (Bakshy, Messing and Adamic, 2015).
 Using the non verbal communication: This will help in the easy interaction process
among the client and the service provider.
 Being empathetic: This helps the company to gain a better idea of the requirements of
the various operations that are been taken by the company and explain it to the client.
 Avoiding jargon: This approach helps the company to explain its details or services to
the client in simple yet, a better way (Hepworth and et.al., 2016).
 Keep an open mind: The client can ask for any sort of helps or service from the
community centre which the company may be unable to deliver. Thus, in such case, the
company should be ready to get all sort of feedbacks from client.
 Keeping in mind the cultural differences: This will help the service provider to easily
gain the idea about the operations and meet the requirements of the company based on
the cultural difference of the client (Johnson, 2016).
 Keeping an interpreter: An interpreter or a translator can act as the suitable person to
act as the communication channel between the client and the company.
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3. Circumstances to use an interpreter.
Following circumstances can be taken into consideration by the company to use
interpreter:
 Describing the health condition of the client.
 To identify the health or social requirements of the client or his family.
 Explaining any medical condition to the client's family (Pallotta-Chiarolli, 2016).
 Taking the feedback from the client or his family on a service or the product by the
service provider.
 To develop a better understanding of needs and requirements of the client or his family.
Activity 6
1 Possible effect of poor communication at workplace.
At the workplace, the poor communication can lead to confusion, misunderstandings and
conflicts that can affect the functionality of the organisation.
2 Eight behaviours to avoid misunderstanding.
Eight behaviours to avoid misunderstandings are:
 Keeping the written communication clear and easily legible.
 Improving the clarity of the oral communication to get the better understanding of the
services and requirements (Sue, Rasheed and Rasheed, 2015).
 Write down the things to avoid any sort of miscommunication and confusion.
 Keeping a check on the miscommunication in order to avoid its occurrence.
 Confirming all the details gained and provided in order to have a better understanding of
needs.
 Repeating the details in order to clarify the confusion (Alvesson and Sveningsson, 2015).
 Avoiding jargon or any hidden details that can affect the diversity.
3 Impact of social or cultural difference on misunderstanding.
During the communication gap or misunderstandings, the social and cultural differences
are been taken into the consideration as the social well being is the most prior requirement of the
society. The organisation must be able to take into the consideration various sort of measures in
order to avoid the cultural conflicts and misunderstanding (Fox, Castella and Ziegler, 2014).
The better adoption of the various cultural differences and the diversities helps the
individual to gain a better share of ideas and knowledge to tackle and cater people of different
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cultural differences. Besides this, it helps to meet the needs or requirements of the individual
client or its family and improve the communication process.
Activity 7
What might a manager or supervisor do to avoid conflict
The manager or the supervisor at the organisation will take into consideration various sort
of measures to improve the work efficiency of the company and avoid any sort of the conflict at
the workplace of the organisation. The approach of conflict management helps the managers and
supervisors to manage the differences (Brown, 2015). Some major steps taken for the issue or
conflict management are as follows:
 Expect disagreement: This will help the managers and supervisors to reduce the
workplace tension and reduce the rise in conflicts, helping in their resolution before they
get big.
 Defining roles and responsibilities: This will help in the better understanding of one's
job and duties and carry out them without any sort of confusion or differences.
 Setting the priorities: This helps in the better communication process and meet the
requirements of the clients in a better way.
 Clarification of the concerns: This helps the manager and supervisors to carry out the
operations in a better way by removing all sort of differences and misunderstanding
(Alvesson and Sveningsson, 2015).
 Listening and giving better opinion: The managers and the supervisors will look after
the effective management of the operations by listening to the concerning parties in the
conflict and giving a better solution to the issue.
Summative Assessment 2
Project 1
The Cultural and the social diversity will help the organisation to gain a better
productivity and profitability. The impact and benefit of diversity on work and relationship is:
 The diversity helps the organisation to gain a better productivity and meet the
requirements of the clients in the better way.
 It leads the organisation to adopt the suitable measure to cater different type of people at
the service centre.
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 Besides this, it helps the organisation to take the suitable measures to meet the
requirements of the company as well as the clients (Fox, Castella and Ziegler, 2014).
 It helps to improve the communication and work efficiency of the various employee's at
the community service care.
Besides this, the approach of inclusion, cultural safety and competence helps the
organisation to meet the requirements of the company in a better way and help the organisation
to take into consideration the suitable measures to improve the requirements of the company. It
will safeguard the various aspects of the laws that are been followed by the company or the
organisation to safeguard the rights of the people of various cultural and social background
(Johnson, 2016).
Apart from this it is quite necessary for the staff of the organisation to showcase their
individual and cultural characteristics, biases and the prejudices in order to provide and gain a
better information of various people or the employee's at the workplace and avoid any sort of
conflict among them. These measures are taken into consideration to increase the interpersonal
relationships.
The diversity of an individual or a group should be valued and accommodated by giving
respect to diversity and adopting the cultural differences other than ours. This helps in the
building of the better and effective mutual relationship with co workers, clients and their families
and get the better idea of the various requirements and the demands of the employee's as well as
the clients (Brown, 2015). Various measures like using an interpreter, involving in the decision
making and providing the best of the services to the clients and their families in order to have a
better understanding of the various operations in the organisation.
Various appropriate measures are been taken into the consideration by the organisation to
overcome the language barrier like:
 Adoption of interpretor for communication purpose.
 Learning the language of the client.
 Avoiding jargon and misinterpretations
 Keeping a record of the various information, details and data shared.
Other than this, the cultural needs and requirements of the clients can be managed by
developing a trust based relationship that helps the individual employee to gain a better share of
the market and meet the requirements of the customers in a better way (Alvesson and
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