BSB40215 Certificate IV in Business: Innovation Project Task 2

This document presents a comprehensive project undertaken by a student for the BSB40215 Certificate IV in Business, specifically focusing on the BSBINN301 unit: Promote Innovation in a Team Environment. The project centers around addressing a lack of collaboration and innovative idea sharing within a marketing company, Molly's Marketing Maestros. The student, tasked by their manager to lead an office redesign project, initiates the process by establishing a project team, defining goals, and creating team member profiles to leverage individual strengths. The project then moves into developing a detailed project plan, establishing ground rules, brainstorming innovative workplace ideas (including a circular workplace, adaptive workplace, and incorporating natural elements), and creating an action plan with defined responsibilities and timelines. The student also outlines activities for team contemplation and challenge, such as comparing designs with innovative workplaces and conducting employee surveys, ensuring a collaborative and well-considered approach to fostering innovation within the team. The project also includes a detailed action plan, outlining responsibilities, due dates and activities.

Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au
BSB40215 Certificate IV in
Business
BSBINN301
Promote Innovation in a Team Environment
Task 2

Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and
any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 4 hours to complete.
The assessment may be re-attempted on two further occasions (maximum of three attempts in total). All assessments must
be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your
resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will
need to be completed again after further training support. This may be simply to focus on question areas not
achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have a concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the required knowledge
for this unit.
Candidate Declaration
Candidate name:
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Trainer’s name:
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another person’s
work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offense that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Task 2 – Performance and Skills Assessment
General instructions
Scenario:
You have been working with a marketing company, Molly’s Marketing Maestros for the last
6 months. Since you started, you noticed a real lack of collaboration and innovative idea
sharing within the workplace, a vast difference from your previous role with a much smaller
recruitment agency. The office is very stark, with high dividers in between each work station
making it very difficult to have any sort of discussion with a colleague. The meeting rooms
are also small and don’t have any whiteboards or screens or projectors.
Your manager has noticed the same thing and has asked you to lead a project of making some
changes to the office. He wants it to be a collaborative effort with the other team members
but wants you to drive it.
This activity has 3 parts:
Part A – Team Set Up
Part B – Project Plan and Actions
Part C – Supporting Team Members
Part D – Reflection
Part A – Team Set Up
You are part of the campaigns team which is made up of you and 2 others. You can also
bring in 2 others from the office to assist and be part of this project. Your first task is to set
the direction for the team, to understand how you can all contribute and determine who else
you need to get into the team. You want to also work out how to get the most out of each
member.
1. Write a short statement outlining what the team needs to achieve. (50 words)
The main objective of the team is to create a new working environment that
facilitates innovation and provides huge space for creativity to emerge. The team
has to redesign the complete infrastructure of the office, as it should provide an
open space, which will offer the employees with the much-needed freedom to
innovate.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

2. Fill in the team member profile below (each member of your team will do this)
Team Member Profile
Name:
Previous Work Experience:
How would you describe yourself?
I am an optimistic person, who believes in both hard work and destiny. I am a creative
thinker, who likes to create various different and colorful artistic designs. I am also a writer
and holds a small amount of experience in this field.
What are your skills?
I have good knowledge of MS office. I am very good at calculations. Also, I have great
communication skills.
What are your strengths?
My optimistic attitude and my approach to continue practicing and improving myself.
What do you like to work on?
I want to work in the designing field. Like designing or planning the advertising campaigns
and something similar work.
What are your weaknesses?
I am stubborn, so to explore my creative extent, I want no disturbance and thus, for me, my
freedom is paramount, which I feel is my biggest weakness.
What are your hobbies and interests?
My hobbies are reading, dancing, swimming, and writing.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

3. As a team, discuss how you can each contribute to the achievement of the goals and
make notes in the table below providing at least 3 key areas that each team member
can contribute.
Name: Susan Key Contributions:
Name: David Key Contributions:
Name: Key Contributions:
4. Refer to Appendix 1, Potential Team Members. As a team, select 2 people you can
bring into the team and explain why you chose those individuals.
Name: Rafaela Why did you choose this person?
The project needs and team leader and Rafaela have the
experience of being a team leader in a call center.
Name: Adnan Why did you choose this person?
He has skills of computer aid design modeling skills
that will help in creating a design on the computer first
and the can be executed, by making different changes
according to the recommendation. It is a cost-effective
measure.
Name: Susan Why did you choose this person?
As she has experience in interior designing, she has the
main job of creating the new interior design of the
office, ensuring that is facilitated innovation, freedom,
and creativity.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

5. It is important that each of the team members is motivated and interested. List 3
incentives or rewards that you can offer to stimulate and motivate people’s creative
and innovative juices.
The three rewards which will be offered to the team members are –
 10 percent bonus with their salary.
 Five paid leaves.
 A trip to their favorite place in Australia.
Part B – Project Plan and Actions
Now that the team is together and you all understand what the project is and how each
member can contribute, it is time to decide on what the team will do.
6. Jointly establish ground rules on how the team will work. List the ground rules in the
following space provided below (at least 5).
Some of the main objectives which the team has to fulfill for developing a smooth
working relation is –
 Communicating on a regular basis to leave no room for confusion.
 The driving force for each member has to be creativity and innovation.
 All the processes and activities have to be conducted in a set budget, which
also requires regular monitoring.
 In the case of the conflict, the team leader has to step in, to find the most
effective solution.
 Every team member will be offered with adequate freedom to work freely
on the task assigned to them. Thus, the team member has to continuously
motivate each other.
7. As a group, brainstorm all the ways you can create a more innovative and
collaborative workplace. Come up with a list of at least 5 ideas. Select and describe
3 that you all agree to implement. Describe what each idea is and how it will
contribute to a more innovative and collaborative workplace. (30 words each)
The five ideas that have been finalized are –
 A circular workplace.
The main aim of developing a circular workplace is to foster cross-
disciplinary communication. With this approach, the different department
will gather at the center of the office structure to communicate about the
various projects, the project updates, the new strategies and many more. It
will be a glass room which will depict a transparent surrounding (Hill,
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

2018).
 An adaptive workplace.
Stiff and stark surrounding forces employees to work in a similar
environment. Therefore, it is crucial that an adaptive working environment
should be developed. With an open garden, a fun canteen, and a game room,
an office can offer employees with different spaces to discuss important
topics. This will enhance the level of innovation in the organization.
 Adding natural elements like plants and bonsai trees in the office.
This has been proven that the level of innovation increases in a workplace
with natural elements and also, helps in improving the health of the
employees (Scherer, 2017).
 A gym.
 An activity room like wall climbing room.
8. Describe how you narrowed the list down from 6 to 3. How was each idea challenged
and tested by the group and how did you come to an agreement on the final 3 ideas?
The team has various different ideas which we wanted to execute but with the
limited availability of space and also, the different preferences of the employees,
the team finalized few ideas and then, conducted a survey with the employees of
Molly’s Marketing Maestros. The team wanted to implement only those ideas
which gets the highest support. Thus, the survey helps in narrowing down the
options.
9. As a group and based on the key contributions from Q3, divide up and come to an
agreement on who should take responsibility for the key project areas. You must
include the following and any others that are specific to your project.
 Project Lead – overall management, ensures guidelines followed and timelines
adhered to, check off action items
 Admin – organize meetings, book rooms, send invites, distribute agendas and
minutes
 Documentation – minute taking, report writing, filing
 Consultation – consult with the rest of the staff, get feedback and present
options and solutions to staff
 Procurement – purchasing of items
Name Responsibilities
Me Project Lead.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

10. As a group, put together an action plan using the Action Plan Template. List all the
required actions, due date and who is responsible.
Action Plan
Action Item
The action plan will commence on 1st April 2019.
Due Date Who
Deciding the various different ideas that will be included in the
design. For this, a computer aid design model will be created for
the team.
10th April
2019 Susan
&
Adnan
Conducting a survey with the employees of Molly’s Marketing
Maestros, to know the employee's opinion.
15th April
2019 Me
Deciding the final budget of the complete interior designing
project. Cost-effective approaches have to be utilized (LaPata,
2018).
25th April
2019 Me &
Susan
Implementing the complete project into action. 31st May 2019 Me &
Rafaela
Monitoring all the activities from the execution to the budget. 31st May 2019 The
entire
team.
Add more rows as necessary
11. Describe how you will include activities in your project that will allow the team to
contemplate, discuss and challenge any aspect of the project and include these
activities in your action plan. Include, for example, meetings and any planned
training. Include at least three activities (50 – 100 words).
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

The different activities which have to be included to contemplate the various activities
which have been finalized for the project are –
 Comparing the design with some of the top most innovative workplaces in the
world.
It is crucial for the organization to understand the different approaches which have
been taken up by some of the most successful companies in the world to increase
the level of innovation. For instance, the approach of a circular office with different
apartments being provided with their own space and discussing the main issues in
the center of the office has also been adopted by the organization BMW. Therefore,
by analyzing the approach of BMW, Molly’s Marketing Maestros team will
understand the real potential of this idea (LOMBARDI, 2014).
 The addition of a playroom in the office should be analyzed in-depth, by examining
the impact of the playroom in the organization’s productivity at other organizations.
 The addition of a gym. The team can utilize the knowledge of different scholars to
see the impact of a gym in a workplace on employees and innovation.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Part C – Supporting Team Members
So far so good. The team has generated some great ideas, everyone is collaborating well, you
have an action plan and everyone knows what they now need to do. You want to ensure that
you maintain the momentum.
12. Describe 3 ways that you can model behavior so that you can support the team’s
innovative practices (100 words)
The three innovative practices which will help in maintaining innovation are –
 By maintaining efficient and effective communication.
With the help of effective communication in a team, there is a transparent
environment, which also helps in maintaining the level of innovation in the team.
 By continuously offering rewards and recognition.
With the help of continuously offering rewards and recognition to the
employees, the team will be pushed to improve their level of productivity,
which will help in improving the level of innovations amongst the
teammates.
 Reducing the level of Bureaucracy.
It is important to reduce the level of bureaucracy in the working
environment of the team, as it does not offer each teammate with the
freedom and opportunity to express their opinion and thoughts. This results
in reducing innovation amongst the team.
13. Do your own independent research into workspaces that encourage innovation. Find
one idea that your team hasn’t yet raised. Describe your idea in an email that you will
send to the other team members. Use the email template below.
To:
Cc:
Subject: We should consider this idea too!!!!
I have a new idea which can be included in the office space to increase the level of
innovation. I have planned to add a theatre room, which will also act as a conference
room for conducting important meetings. In addition to this, it can be used on a monthly
basis for employees social get-togethers, which will help in strengthening the bond
between employees of Molly’s Marketing Maestros. This will further help in increasing
the level of innovation amongst the employees as the communication standard will
further improve.
I would like to know your feedback on these ideas, as I strongly feel about
it. Please provide genuine feedback.
Thank You.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

14. You need to ensure that as a member of the team, you are available to and proactively
initiate opportunities to discuss and explore ideas. Keep a log of all the discussions
you are having with other team members. Use the table below including a minimum
of 4 discussions. How often should discussions for this project be held? (50 words)
Discussion Log
Discussion Item
The discussion for this project will be helping
twice a week before and after the
implementation of different activity and
processes.
Due Date Who
Discussion on different ideas First on 5th
April 2019
and later on
12th April
2019.
The entire team.
Discussion on different questions to be added in
First on 9th
April 2019 The entire team.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au