Property and Lease Management Report

This report covers various aspects of property and lease management, including the rights and duties of tenants and landlords, the process of collecting rental payments, and strategies for managing rental arrears. It also discusses the importance of communication skills in resolving disputes and maintaining positive relationships between landlords and tenants. The report includes practical examples and templates for lease agreements, as well as guidelines for property inspections and documentation required for lease renewals and terminations.

Running head: PROPERTY AND LEASE
Property and lease
Name of the student
Name of the University
Author Note

1PROPERTY AND LEASE
Question 1
Three rights and duties of a tenant and landlord/agent during the lease or tenancy
agreement
The tenant should not conduct any fraud or hide anything related to the tenancy. There should be
a proper and valid contract between them and tenant or agent should disclose any possible
problem in relation to the property (Almy, 2014).
Question 2
Purpose of a report
The purpose of the condition report is to see whether the property is well maintained and taken
care of that is it is being repaired from time to time. If there are any damages caused, in that case
it is being well repaired and is taken well care off.
Number days notice must we give to our client before we inspect their property
The client should be given a notice of at least 7 days if not more before inspecting the property.

2PROPERTY AND LEASE
Question 3
Chronological order the steps you would take as a property manager to collect and process
rental moneys
It involves five steps process;
 The property is to me made ready
 The paper work has to be made ready
 Compare the market rent and accordingly place and advertisement
 Then the space is to be shown to the probable tenant
 Tenant is to be chosen and agreement is to be made (Anandarajan, D'Ovidio & Jenkins,
2013).
Question 4
The monthly report you would email/post to the property owner regarding the rental
moneys collected or in arrears on their property
The monthly report comprises of the details of the money collected that consist of the amount of
the collection, the date of collection and other details. It also carries the details of the payment
done mode.

3PROPERTY AND LEASE
Question 5
These strategies and procedure you would implement to follow up and collect rental
arrears in line with legislative requirements and agency practice. When should these
strategies be discussed with the property owner? How would you negotiate a strategy with
the property owner, if the property owner were unhappy with what you are proposing?
The rent should be collected on the particular date that is mentioned in the agreement. The date
should not exceed and change
The landlord and the tenant should be clear about all the details of the lease agreement and all the
details should be mentioned in the agreement itself, so that no confusion arise (Bridge, 2015).
If the property owner is not happy with some strategy that is being proposed by the tenant in that
case the property owner should be made aware of the advantages of the strategy and should be
made cleared what benefits the strategy may give to both the property owner and the tenant.
Question 6
Answer A
Main reasons why a landlord or agent will make a claim against the bond
The following situation when the landlord can make a claim
 The tenant has left the place and he owes rent
 The tenant or resident of their visitors has claimed for the damage of the property

4PROPERTY AND LEASE
 The tenant or the person residing has left the premises
 The Tenant has not paid for the bills which they should have paid
Answer B
Attached in the word format
Question 7
The rules regarding rent increases according to the OFT website? Using fictitious details
please complete the rental increase form handed to you by your Trainer/Assessor. This task
must be submitted along with all assessments apart of this unit of competency.
If the fixed term of the tenancy has finished and still the property owner and the tenant wants to
continue with the tenancy on a new lease agreement on that case the property owner can increase
the rent on a notice period of sixty days (Gallagher et al., 2015).
Question 8
Three strategies you would implement in your office to deal with a tenant or property
owner enquiry promptly, if they were sent:
Via email

5PROPERTY AND LEASE
Via agency website
Via text message
Via complaint letter
They should be mentioned that where they will get notice from and accordingly the notice should
be sent from that medium. The medium should be mentioned in the contract and if not
mentioned, in that case it can be mentioned upon giving a notice (Drennan, 2016).
Question 9
Three techniques used to establish rapport with a tenant or a property owner
The three techniques to build rapport with the tenant and the property owner are to maintain
good relation and communication so that it helps to build strong relation and bond.
There should be a common interest amongst both the landowner and he tenant, which will help
to build rapport.
There should be strong bond that can be developed by sharing, asking and telling (Torremans,
2016).

6PROPERTY AND LEASE
Question 10
Five interpersonal communication skills used to clarify enquires from tenants and property
owners.
The five interpersonal skills that is used to clarify enquiries from tenants and landlords are;
 Verbal skills
 Non verbal skills
 Negotiation Skills
 Listening Power
 Conflict resolution skills
Question 11
Assuming a property manager, please describe how you would resolve each enquiry and
please list that you would refer to, to rectify the issue
A tenant calls the office and explains their extreme frustration against you and your agency since
you have not given her a copy of her garage keys even though she paid for it three days ago.
A property owner approaches you face to face to inform you that he is not happy with how we
are managing his property. The tenant is currently three months in arrears and the agency have
made no efforts to follow up the issue (Gallagher et al., 2016).

7PROPERTY AND LEASE
The tenant should be calmed down first then they should be explained why this problem arises
with a good explanation and they should be given the proper solution to the problem.
The Landlord should be given proper explanation, why this issue did arises and if there is any
problem, that is to be shared with the property owner then the proper solution should be given. It
is also to be rectified that mistake is made should not be committed twice (Hunter, 2017).
Question 12
Please conduct research online to get an understanding of the details required on a lease
renewal agreement. Please prepare a template of a lease renewal agreement below.
Describe a standard agency renewal pattern for leases and tenancy agreements. Develop a
strategy for a lease renewal plan that will maximize the benefits for an agency and
property owner.
TENANCY AGREEMENT (Fixed Term)
The agreement
Between
Richard James Miles & Carol Rose Miles, phone number - , e-mail - , (“The Tenant”)

8PROPERTY AND LEASE
Benjamin Ray Brown & Natalie Mary Brown of 26 Jane Avenue, phone number - , e-mail (“the
landlord”) and
 The landlords agrees to let and the tenant agrees to take the premises situated 26 Jane
Avenue with the furniture and other fittings described in the inventory hereto for the term
of two years commencing from the day 1st of July 2013 till 30th of June, 2015. The rent
agreed between the parties is to be paid in advance on weekly basis on every Friday of
each fortnight. The agreed rent is 430 dollars per week. Rent is to be directly credited to
the bank account having details as follows (Knuutinen, 2014).
 BSB No. 54325, bank ANZ, account number 465937983. The bank account is in the
name of Benjamin Ray Brown and Natalie Mary Brown. Payment reference should be
mentioned a rent (Appleman, Appleman, & Holmes, 2016).
 The tenant will pay a deposit in the sum of amount 1720 dollars and shall be retained by
the landlord in a interest bearing account and will be returned to the tenant upon
completion of terms with the accrued interest after deduction of any compensation upon
breach of obligation partly or wholly if any (Bently & Sherman 2014)
Whereby it is agreed as follows:

9PROPERTY AND LEASE
 The property owner has the full authority to discontinue this agreement upon giving a
notice for one month in advance.
 If the Tenants abide by the norms that are being mentioned above and continue to
peacefully reside, in that case he will not wave off this agreement (Bridge,2015)
 He will not intervene as long as the tenants continue obey the norms
The property owner has agreed to continue with the agreement that was previously made without
making any changes to it.
Question 13
Design a spreadsheet or system you would implement to schedule lease and tenancy
agreement expiration dates in a way that renewals are obtained prior to the expiry date.
Please create five entries within this spreadsheet or system based on fictitious details It
must an agent provide a tenant the property condition report and rental details of their
property prior to the renewal of their lease or tenancy agreement?
The spreadsheet is attached with the word doc
Property Monthly Rent Rent square feet Lease start date Tenant Count
Deposit
s
Hilltop Apartments
Apartment 102 $2,000 950 11/4/2016 3 $7,000
Apartment 103 $3,000 1050 5/5/2016 5 $7,000
Apartment 104 $3,000 1500 1/7/2016 4 $7,000

10PROPERTY AND LEASE
Greenwell Apartments
Apartment 10 $1,000 800 1/3/2016 3 $5,000
Apartment 11 $5,000 2000 2/2/2016 2 $10,000
Question 14
Why must an agent provide a tenant the property condition report and rental details of
their property prior to the renewal of their lease or tenancy agreement?
This Rental Property Lease Agreement is entered into by and between (“Landlord”) and
(“Tenants”) as of the following effective date.
The Rental Property is being rented by the property owner is being given on rent to the tenant on
terms or condition that is mentioned in the following lease agreement of the rental property. The
move in payment is the amount of payment that is to be paid by the tenant to the property owner
after moving in to the property. This payment is to be paid and total the whole amount that is to
be paid to the property owner. The tenant shall do the maintenance of the rented property
mentioned. The tenant will be liable for any kind of maintenance and repair of the general wear
and tear that may happen or take place during the particular time period of the rent term. The
property should be kept clean and tidy and this should be maintained. Proper hygiene of the
property shall be maintained. The lawn and backyard should be cleaned, maintained, on regular
basis. If there any damages caused by the tenant or any repair that is to be done, in that case it is

11PROPERTY AND LEASE
to be mentioned to the property owner about the situation. The property owner should be notified
about the situation what-so-ever.
Question 15
Describe the best two strategies you would adopt to negotiate conditions of a lease or
tenancy agreement renewal with the landlord and tenants, ensuring both clients agree.
1. Month-to-month rental. The rental agreement of the property or the lease agreement will
start from the above mentioned date and will continue to the date as mentioned in the agreement,
the agreement shall not exceed the period of the mentioned date under any circumstances.
(Twigg-Flesner,2013).
2. Rent. The tenant should pay the property owner in advance and should pay within the time
slot of the 1st day of the each month. The time mentioned here should not exceed under any
circumstances and if such an instance takes place then it will be considered against the contract
and the contract shall be considered void.If in case the tenant pay rent late, in that case the tenant
will be liable to pay the late fees with amount of interest and late charges (Poole, 2016).