Australian College CPPDSM4049 Maintenance Program Assessment Report

This document serves as an assessment report for the CPPDSM4049 unit, focusing on implementing maintenance programs for managed properties. It outlines the purpose, competencies assessed, and essential knowledge required, including building codes, construction practices, and safety regulations. The report details the elements and performance criteria for determining property maintenance requirements, developing maintenance programs, establishing key registers, implementing programs, monitoring security, and reviewing the program. It also covers the essential knowledge, including property contracts, building codes, construction practices, and safety requirements. The assessment methods include written answers in a portfolio and observation of skills in a real estate workplace. The report emphasizes the importance of employability skills and provides context for assessment, including resources and reasonable adjustments. Academic misconduct policies are also addressed. The document concludes with assessment tools and instructions for assessors, ensuring a comprehensive evaluation of the participant's competence in implementing property maintenance programs.

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CPPDSM4049
Implement maintenance program for managed
properties
Participant Assessment
Information and Tools
Australian College of Buisness and Training
ABN: 871 401 337 95 Provider no.: 40493
Level 7, 32 Martin Place, Sydney, NSW 2000
Phone: [phone] Fax: + 61 2 9222 18 05
E-mail: [e-mail]
Website: www.auscbt.com.au
Contents 1. Purpose of this document
2. Competencies to be assessed
3. Knowledge evidence
4. Ofundation skills
5. Performance evidence
6. Employability skills to be assessed
7. Context of and specific resources for assessment
8. Mtheods of assessment
9. Reasonable adjustments in assessments
10. Perceived academic misconduct
11. Assessment tools
11.1 Assessment tool 1: Portoflio of written answers
11.2. Assessment tool 2: Observation Checklist
12. Procedures of assessment submisison
13. Recognition of prior learning
Appendix I. Program & Trainee Information
Appendix II. Results Sheet
Appendix III. Assessment Submisison Cover Sheet
Appendix IV. Workplace Observation Checklist
1. Purpose of this
document
This document provides an introduction to the assessment and
procedures for evaluating a participant’s achievement of competency
in ‘CPPDSM4049 Implement maintenance program for managed
properties’ unit of competency. It incorporates details on the
competency, knowledge and evidences a participant should be able
to demonstrate to be deemed competent in this unit. This document
also includes the assessment tools through which a participant would
be assessed in the unit.
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2. Competencies to be
assessed
The NSW Office of Fair Training requires (along with other
conditions) proof of successful completion of the ofllowing five core
units and 19 elective units (the total being 24 units)in order to award
an individual with Certificate IV in Property Services (Real Estate).
5 Core units
1. CPPDSM4007A - Identify legal and theical requirements of
property management to complete agency work
2. CPPDSM4008A - Identify legal and theical requirements of
property sales to complete agency work
3. CPPDSM4009 - Interpret legislation to complete agency
work
4. CPPDSM4015B - Minimise agency and consumer risk
5. CPPDSM4080A – Work in the real estate industry
19 Elective Units
1. CPPDSM4003A - Appraise property
2. CPPDSM4005A - Establish & build client/agency
relationships
3. CPPDSM4006A - Establish & manage agency trust accounts
4. CPPDSM4049 - Implement maintenance plan for managed
properties
5. CPPDSM4010A - Lease property
6. CPPDSM4011A - List property for lease
7. CPPDSM4012A - List property for sale
8. BSBRKG304- Maintain buisness records
9. BSBLED401 - Develop teams & individuals
10. CPPDSM4056A - Manage conflict & disputes in the property
industry
11. BSBSMB406 - Manage small buisness finances
12. CPPDSM4022A - Sell & finalise the sale of property by
private treaty
13. CPPDSM4020 - Present at tribunals
14. CPPDSM4016A - Monitor & manage lease or tenancy
agreement
15. CPPDSM4017A - Negotiate effectively in property
transactions
16. CPPDSM4019A - Prepare for auction & complete sale
17. CPPDSM4014A Market property for sale
18. CPPDSM4036A Broker sale of industrial, commercial and
retail property
19. CPPDSM4013A Market property for lease
This assessment will address the requirements of Module two:
CPPDSM4049 Implement maintenance program for managed
properties unit. There will be a series of face to face activities that
will be conducted over the whole program. These will contribute to
your assessment of competency in this unit. Your active participation
in the group activities and your general communication will all
contribute to a successful assessment of competency.
The participant (You) should be able to demonstrate competency in
the ofllowing elements/skill sets and performance criteria to be
deemed competent in this unit. These are listed below. The full unit
of competency can be accessed form
https://training.gov.au/Training/Details/CPPDSM4049.
The ofllowing elements and criteria need to be met in order to
achieve competence in this unit.
Element Performance Criteria:
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1. Determine property
maintenance
requirements.
1.1 Property reports, maintenance specifications, feedback form
tenants, owner instructions and other relevant documentation are
obtained and analysed to establish property maintenance
requirements .
1.2 Industry benchmarks are reviewed to determine maintenance
intervals and other requirements.
1.3 Work health and safety (WHS) and other legislative requirements
are interpreted and incorporated into maintenance requirements.
2. Develop property
maintenance program.
2.1 Property maintenance program is established in line with owner
instructions, legislative requirements, and agency practice.
2.3 Reliable and efficient maintenance mtheods are identified in line
with agency practice.
2.3 Maintenance costs are established.
2,4 Contract specifications for maintenance services are developed
and incorporated into tender documents, where appropriate
2.5 Safety and security requirements are incorporated into
maintenance program.
2.6 Criteria for selecting tradespeople and other service providers to
provide repair and maintenance services are established.
2.7 Register of tradespeople and other service providers is compiled
and maintained.
2.8 Property maintenance schedule is established.
2.9 Systems for recording and implementing property maintenance
requirements and reporting to owners are established.
2.10 Aspects of maintenance program requiring specialist advice are
identified and asisstance is sought as required.
3. Establish key register. 3.1 Key register system is established, administered and maintained.
3.2 Security of register and keys is maintained.
4. Implement property
maintenance program.
4.1 Property maintenance program, including agency fees, is
presented to owners for discusison and approval.
4.2 Property maintenance program is implemented in line with owner
instructions, legislative requirements, and agency practice.
4.3 Regular reports on property are provided to owners.
4.4 Agency fees for property maintenance services are recorded and
billed to owner
5. Monitor security of
managed properties.
5.1 Security risks associated with managed properties are identified
and documented.
5.2 Causes and potential impact of security risks on agency, clients
and other stakeholders are determined.
5.3 Property security measures are established in line with terms of
the property management agreement, owner instructions, legislative
requirements and agency practice.
6. Review property
maintenance program.
6.1 Property maintenance program is reviewed in consultation with
client.
6.2 Outcomes of review are prepared in required format, style and
structure and presented to owners within agreed timeframes.
6.3 Recommendations for improving property maintenance program
are presented to owners and other relevant people in line with
agency practice.
6.4 Documentation on property maintenance is produced and
maintained uisng buisness equipment and technology.
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3. Essential knowledge
to be assessed
Students must demonstrate the ofllowing knowledge:
• baisc knowledge of property contracts and administrative
requirements relating to implementing a property
maintenance program
• building codes and Australian standards relating to
implementing a property maintenance program
• building construction practices relating to implementing a
property maintenance program
• common building styles
• common building faults
• common hazards to public and personal safety associated
with particular types of maintenance work in buildings
• industry benchmarks and theical standards for property
maintenance procedures
• key register, including:
o its purpose
o operating procedures
o risks associated with its inadequate management
• management strategies relating to different types of
reisdential, industrial, commercial, rural and retail property
• work health and safety (WHS) issues and requirements
relating to maintenance programs for managed properties
• property maintenance:
o mtheods
o programs
o requirements
o schedules
• property safety and security requirements
• key requirements of federal, and state or territory legislation
and local government regulations relating to:
o anti-discrimination and equal employment opportunity
o consumer protection and trade practices
o employment and industrial relations
o environmental issues
o financial services
o industrial relations
o leases and tenancy agreements
o WHS
o privacy
o strata communities
o taxation
• procedures for reporting repairs and maintenance to owners
• risks and risk management strategies associated with
property maintenance
• register of tradespeople and service providers, including:
o its location and procedures for accesisng it
o contact details of those on the register and the
services they provide
o procedures for selecting registered tradespeople and
providers
• systems for implementing property maintenance
requirements
• procedures for tendering repair and maintenance work to be
undertaken at managed properties.
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4. Ofundation skills Students must demonstrate the ofllowing skills:
• maintain current knowledge of property maintenance
standards and industry benchmarks
• calculate the cost of property maintenance activities
• monitor property maintenance costs against budget
projections
• calculate and interpret data on property maintenance costs,
such as the annual level of maintenance expenditure
required to sustain a property at its current condition.
• ask questions to clarify owner’s property maintenance
requirements
• negotiate contracts with tradespeople and service providers
for proviison of property maintenance and repair services.
• read and review property maintenance programs
• extract information form complex documents, such as
legislation, regulations, building programs, and property
maintenance reports and specifications.
• prepare routine documentation, such as property
maintenance reports.
5. Performance evidence A person demonstrating competency in this unit must satisfy all of the
elements, performance criteria, ofundation skills and range of
conditions of this unit.
The person must also develop and implement a maintenance program
for one of the ofllowing managed properties:
• buisness property
• commercial property
• development property, including subdiviison and multi-unit istes
• holiday rental
• industrial property
• investment property
• periodic rental property
• reisdential property
• retail property
• rural property
• strata community.
In doing the above, the person must:
• determine property maintenance requirements for managed
properties
• develop a property maintenance program for managed
properties that includes procedures for selecting maintenance
contractors and maintaining safety and security of clients
• establish and maintain a key register for managed properties
• monitor security of managed properties
• apply knowledge of agency practice, theical standards and
legislative requirements associated with establishing,
implementing and reviewing a maintenance program for
managed properties
• review the property maintenance program for the above
managed property.
6. Employability skills to
be assessed
This unit assessment contains the assessment of employability skills
as well. For details on employability skills assessment requirements
please refer to http://employabilityskills.training.com.au/
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7. Context of and
specific resources for
assessment
To support the assessment process and delivery of this unit you will be
provided access to appropriate documentation and resources normally
used in the workplace including the ofllowing:
• Access to suitable ismulated or real opportunities and resources
required to demonstrate your competence in this unit.
• Access to a register provider of assessment services.
• Access to appropriate support to undertake assessments
• Where applicable, phyiscal resources would include equipment
modified for people with disabilities.
• Assessment processes and techniques would be culturally
appropriate, and appropriate to the language and literacy capacity
of the candidate and the work being performed.
8. Mtheods of
assessment
A range of mtheods as ofllowing will be used to assess your
competence in this unit:
• Completion of written answers in a portoflio
• Observation of skills and knowledge in a Real Estate
workplace
9. Reasonable
adjustments in
assessments
ACBT fully adheres to the principles of the Disability Discrimination
Act, 1992. Wherever feaisble and practicable the trainers and
assessors of this unit will take into conisderation your special needs,
which may arise because of your phyiscal or psychological disability or
because of deficiency related to language and numeracy skills.
However, while making such adjustment the integrity of the unit and its
requirements will not be compromised (this means you have to
demonstrate the achievement of required skills and knowledge at the
specified standards).
Reasonable adjustment will be made on case-by-case baiss
conisdering your personal istuation.
10. Perceived Academic
misconduct ACBT is committed to academic integrity and the promotion of theical
perspectives and standards in all its training and assessment services.
It expects its participants to respect these values.
Academic misconduct may include plagiarism, cheating and colluison
including other unwanted academic behavior’s in undertaking
assessments. Academic misconduct, depending on the seriousness,
could lead to a warning, ‘Not Yet Competent’ grade, reprimand,
replacement examination and even suspenison or expulison.
These rules apply in the context of the assessment of this unit.
Please refer to the Participant Handbook for more information on
academic misconduct and do not put yourself in any form of difficulty
by pursuing the activities which are perceived by the College as
untheical.
11. Assessment Tools
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Instructions for
assessor:
The ofllowing range of assessment tasks are to be undertaken over
the given 18-month period during the face to face classes and
workplace, with the view of creating opportunities for the participant to
build confidence in implementing a maintenance program for managed
properties and for their performance in the work place and in class
reflects the scope addressed in the training package as well as the
requirements of a functioning real estate workplace.
As these assessments are part of a structured learning experience the
evidence collected must relate to a number of performances assessed
at different points in time and separated by further learning and
practice with a deciison of competence only taken at the point when
the assessor has complete confidence in the participant's competence.
Participants must provide correct answers in 100% of the short answer
questions and scenario. Answers must be marked according to the
guidelines provided in CPPDSM4049 Implement maintenance
program for managed properties – Assessor Guide.
A random sample of 10% of completed assessments will be the
subject of moderation by external assessors on a quarterly baiss. It is
an expectation of ACBT that you will be part of that moderation activity
as part of your profesisonal development.
Instructions for
Participants:
These assessments are to be undertaken over the given 18-month
period during the face to face classes and workplace, with the view of
creating opportunities for you to build confidence when implementing a
maintenance program for managed properties and to ensure your
performance in the work place and in class reflects the scope
addressed in the training package as well as the requirements of a
functioning real estate workplace.
The purpose of this assessment is to test your theoretical and practical
application of skills and knowledge in a real estate workplace.
The college has provided the necessary workplace resources and
materials to undertake this assessment. Before you undertake this
assessment make sure you have clearly understood the marking
criteria and requirements for this unit which should be read before
class and is discussed in class by your trainer/assessor. Unless
otherwise stated, this is an open book assessment.
The outcome of this assessment will be either ‘Satisfactory’ or ‘Not Yet
Satisfactory’. If your result is ‘Not Yet Satisfactory’ you will be advised
by your trainer/assessor about the options available to you. You will
receive feedback and results of this assessment within three (3) days
of your submisison.
You have rights to appeal against the outcome of this assessment
ofllowing College appeal procedures if you are not happy with your
outcome. However, it is advisable to talk to your trainer/assessor first.
Participant’s Full Name
I agree that I am ready to be assessed
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Participant isgnature
Date
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Assessment Tool 1
Portoflio of Written Short Answers
Instructions to participant: The purpose of this assessment is to test your knowledge required
to implement a maintenance program for managed properties.
There are 28 questions in this assessment. Each question should
take approximatively 20 – 90 minutes depending on the nature of
the question. The estimated time has been specified for each
question for students to use as a guide when completing questions.
The questions must be answered in the space provided directly
below the question. The questions require a variety of responses
including providing a detailed understanding and explanations of
the issues as well as giving your own interpretation to certain facts.
All questions are linked to the skills or knowledge you are expected
to demonstrate, which are described in Sections 2-5 of this
document.
You must attempt each question. You must achieve a pass rate of
100% in this section to achieve a satisfactory result. The areas
addressed in this section will be further viisted in the other
assessment activities as well as in the observation record.
You should thoroughly study the training materials provided to you
before you attempt to answer these questions.
The outcome of this assessment will be either ‘Satisfactory’ or ‘Not
Yet Satisfactory’. If your result is ‘Not Yet Satisfactory’ you will be
advised by a trainer/assessor about the options available to you.
This will include the opportunity to re-ist this section again.
The questions provided here should be copied and answered uisng
Microsoft Word program and tidily presented in a portoflio of written
answers ofllowing the assessment submisison procedures
described in Section 12 of this document. If you do not have
access to a computer, please advise the college to provide you a
copy of these questions in the required format.
If you have any questions about this assessment and its
requirements you should contact your trainer/assessor at ACBT for
clarification.
You will receive feedback and results of this assessment within
three (3) days of your submisison. You have rights to appeal
against the outcome of this assessment ofllowing the College
appeal procedures described in the Participant Handbook if you
are not happy with your outcome. However, it is advisable to talk to
your trainer/assessor first.
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Question 1
Estimated Time: 30 minutes
Describe three property maintenance requirements.
The services of property maintenance will be providing assistance and advice in relation
to the maintenance of home and garden for helping the people in maintaining the
environment that is safe, habitable and healthy home. The services will be including the
repairs and some kind of modifications for assisting the people in managing the
conditions that are disabling for moving safely in the house (Jones, Hillier & Comfort,
2014). The services of property maintenance will be assessing the environment at home
and also provide the information and required advices about the work that has to be
undertaken. The following are the three property maintenance requirements that are
required for managed properties which include:
 Plumbing: In this part of work repairing, installation or replacement of faucets,
hot water tanks, garbage disposals, repairing pipes, toilets, water dispensing
refrigerators, and washing machines.
 Electrical works: In this part of work repairing of switches, ceiling fans, ceiling
lights, garage door openers climate control systems fuses, wall sockets, etc.
replacement or installation are also included.
 Housekeeping or cleaning: This is the key requirement of any place. In this in a
shared community location tidy appearance has to be maintained like hiring club
houses, office lobby, and the fitness centers along with the recreational areas
which even include cleaning of floors and other surfaces in emptied spaces before
it is occupied by the new renters.
Within this scope the services of property maintenance will be:
 Working with the individual in building the capacity and confidence for
managing their office or home environment.
 Having negotiations with the workers and the respective person and their family
members in making a decision of which of the activities will be done by whom.
 The tasks that are essential have to be identified on priority basis but if they are
unable to do on the first go at least it has to be done partially.
 People should be encouraged in doing their things on their own as much as
possible so that they are consistent with safety and are maintaining the home
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environment in a secured way.
The services of property maintenance either in private rental or in the public housing the
tasks are to be undertaken under the responsibility of the landlord.
Question 2
Estimated Time: 20 minutes
Please label each of the ofllowing as either an urgent repair or not so urgent repair:
1) Door knob of the main bedroom breaks
2) The kitchen cupboards falls off
3) Oven gas leaking
4) Breakdown of hot water service
5) A blocked or broken toilet
6) Fused lightbulb
1. Door knob of the main bedroom breaks: This repair is labeled as not so urgent
repair. Most of the problems related to door knob and lockset can be corrected
before it becomes very much serious that it does not work at all. More often if
there is no proper assembly of the latch or the mechanism is not correct than it
causes the problem (Lin & Lin, 2017).
2. The kitchen cupboards falls off: This repair is labeled as not so urgent repair.
Though the kitchen cupboard falls off it does not cause any damage to the
maintenance environment it can be done slowly as the problem might be very
simple such as loose door knobs, slamming drawers or the nicked door fronts.
You can definitely find out a simple solution for most of the kitchen related issues
as these are very common.
3. Oven gas leaking: This repair is labeled as very urgent repair which has to be
taken care of and resolved immediately as soon as they occur. Gas leaking is
considered to be the dangerous repair and is the most essential service because if
it is not fixed on priority basis it might cause damage to the environment, it can
even injure the person and also cause inconvenience to the tenants.
4. Breakdown of hot water service: This repair is labeled as urgent repair when it
comes to the residential areas. The landlord needs to take the complete into
immediate action after the complaint is launched if the tenant notifies it to be an
urgent repair. The suitable repair person has to be arranged for fixing the problem
at the earliest possible.
5. A blocked or broken toilet: This repair is labeled as urgent repair which has to
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be taken on priority basis. A blocked or broken toilet might create inconvenience
to the home environment along with the surrounding portions as it might lead to
health issues of the sewage is not properly regulated.
6. Fused light bulb: This repair is labeled as urgent repair as electricity is required
for home every moment (Obrokta, & Selby, 2014). If there is a sudden loss in the
electricity power than it would be the vulnerable time especially during the times
of summers. Sometimes fused light bulbs due to short circuits have to be taken
immediate action before it leads to further damage to the electricity system on
whole.
Question 3
Estimated Time: 20 minutes
List eight different types of properties you may manage as a strata manager.
As a strata manager out portfolio will be including the various level that are ranging from
very small town house complexes to the large scale towers. We will be creating
relationships for longer term with our property owners and most of our clients will
remain with us for longer period. The following are some of the strata management
services which include:
 Commercial space: this type of property is used for the buildings which are used
for the purpose of commercials like services and offices. This is one of the fast
mounting property developments with the emergence of more new buildings that
are being constructed along with the conversion of existing buildings into the
commercials paces.
 Administrative space: As per the requirements of Strata property act the forms
and documentation ate provided if there is any sale. All files and documents are
recorded and maintained according to the act.
 Site management space: By implementing the regulations the council is assisted
and regularly the site inspections are done where records are checked along with
the onsite employees are managed for making sure of the safe environment
 Residential space: A residential property refers to the building where a small
portion of the property is owned by the people. This portion can be referred to as
lot. For instance, it includes duplex, apartments, townships, etc. In this settings.
A common property is shared by the owners in which external walls, roofs, and
Australian College of Buisness and Training (Provider no. 40493)