CHCCCS015: Provide Individualised Support Activities and Assessments

This document presents a comprehensive set of completed activities from a student's CHCCCS015 Provide Individualised Support Learner Workbook. The activities cover a range of topics including defining the care worker's role, understanding individualised plans, person-centered practice, and strengths-based practice. It explores client rights, complaints procedures, and promoting client independence through various actions and activities. The document also examines the impact of organisational policies and procedures on support services, conversation scripts to build trust, and balancing client preferences with organisational requirements. Additionally, it includes checklists for assessors and knowledge activities with their respective answers. This resource provides valuable insights into the practical application of providing individualised support within a healthcare context, as the student answers questions related to their role, client interactions, and the importance of client-centered care.

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CHCCCS015
Provide individualised support
Learner Workbook

Table of Contents
Table of Contents.............................................................................................................................2
Instructions to Learner.....................................................................................................................4
Assessment instructions................................................................................................................4
Assessment – CHCCCS015: Provide individualised support...........................................................7
Activities..........................................................................................................................................8
Activity 1A......................................................................................................................................8
Activity 1B......................................................................................................................................9
Activity 1C....................................................................................................................................10
Activity 1D...................................................................................................................................11
Activity 1E....................................................................................................................................12
Activity 1A to 1E checklist – for assessor.....................................................................................13
Activity 2A....................................................................................................................................14
Activity 2B....................................................................................................................................15
Activity 2C....................................................................................................................................16
Activity 2D...................................................................................................................................17
Activity 2E....................................................................................................................................18
Activity 2F....................................................................................................................................20
Activity 2G...................................................................................................................................22
Activity 2H...................................................................................................................................24
Activity 2I.....................................................................................................................................26
Activity 2A to 2I checklist – for assessor......................................................................................28
Activity 3A....................................................................................................................................30
Activity 3B....................................................................................................................................31
Activity 3C....................................................................................................................................32
Activity 4A....................................................................................................................................33
Activity 4B....................................................................................................................................35
Activity 4C....................................................................................................................................36
Activity 4D...................................................................................................................................37
Activity 4E....................................................................................................................................38
Activity 3A to 4E checklist – for assessor.....................................................................................39
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Summative Assessments................................................................................................................40
Knowledge Activity (Q & A).........................................................................................................41
Knowledge Activity Assessor Checklist........................................................................................43
Supplementary Oral Questions (optional) – for assessor................................................................44
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Candidate Details
Assessment – CHCCCS015: Provide individualised support
Declaration
I declare that no part of this assessment has been copied from another
person’s work with the exception of where I have listed or referenced
documents or work and that no part of this assessment has been written for
me by another person. I also understand the assessment instructions and
requirements and consent to being assessed.
Signed: Date:
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Please complete the following activities and hand in to your trainer/assessor
for marking.
This forms part of your assessment for CHCCCS015: Provide individualised
support.
Student Full Name: _________________________________
Student Number: __________________________________

Activities
Activity 1A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to interpret and clarify own role in
implementing individualised plan and seek appropriate support for aspects
outside scope of own knowledge, skills or job role.
Activity Consider your role as care worker in implementing individualised plans.
1. List five tasks that you are required to do as part of your role.
Help client in dressing and showering, support them while drinking and
eating, take care of their pulse, offer possible help in medication and
monitor their condition on regular basis.
2. List five tasks that you are not trained or permitted to do within your role.
For each of these tasks, note exactly why you are not permitted to do them.
Never share personal information of client to maintain right of dignity
Never embarrass client on any basis as it is against organisation policy
Do not undertake activities without experience as it is against company
procedure.
Does not share data and information of client to third party.
3. For the five tasks outlined in the previous task, identify who is permitted to
do them.
It has been identified that all the activities must be undertaken with the
consent to client or their family member. In addition to this, activities
without experience must be done by superior.
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Activity 1B
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to confirmindividualised plan details with
the person and with family and carers when appropriate.
Activity 1. What is an individualised plan?
Individualist and is defined as a personalized written record that involve
certain procedure to provide care and treatment to clients according to their
needs, preferences and taste. It mainly involve information related to you
care which is required to be provided to client, for instance preparation of
food because of health and well-being, details of medication, journal care
requirements and daily needs.
2. Summarise the following:
 Person-centred practice
Person centred practice is defined as a measure in which a person is being
put at the centre of everything. It recognise that each and every patient is
unique thus providing them respect of their preferences and needs by
determining their health care needs.
 Strengths-based practice
Central practice is defined as a collaborative process among the person
supported by the services and those supporting them. It effectively allows to
work together to evaluate and outcome that significantly draws on the
person assets and strength.
 Active support.
After support is defined as the manner of offering assistance to individual
with emphasize upon assuring that they are participating and engage in all
areas.
3. Why is it important to develop and confirm an individualised care
plan with the client?
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It has been identified that it is essential to confirm individualized plan
details with clients as it affects facilitate respecting their needs and
preferences that automatically enhance their satisfaction level towards the
care. It helps in understanding overall requirement of patient healthcare in
effective manner.
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Activity 1C
Estimated
Time
20 Minutes
Objective To provide you with an opportunity toensure the person is aware of their rights
and complaints procedures.
Activity 1. It is essential that ensure that your clients are aware of their rights.
Considering your own organisation, outline the rights that your clients have.
It is essential for an organisation to make sure that each and every client is
having proper awareness in context to their rights. Organisation are having
certain rights that include details of medication that are being provided to
them, record of health and wellbeing, general care requirement detail of
daily needs and preparation of food.
2. It is also important to ensure that your clients are aware of the complaints
procedure. Summarise the complaints procedure that is in place within your
own organisation.
Clients are required to have awareness related to the complaint procedure. It
is one of the most important aspects that allow clients to communicate their
issues that they are facing. Complaint procedure is systematically placed
within our organisation in which client is requested to follow up any
compliant in writing and over the email and telephone.
3. Why is an effective complaints procedure so important?
It has been evaluated that effective complaint procedure is important as it is
ensures that patients are receiving appropriate care according to their needs
and requirements. In addition to this, complaint procedure also secure
patient right to be treated with dignity and respect. It further allows them to
live with privacy and get treatment free from abuse or negligence. With the
help complaint procedure patients can voice against discrimination and
victimization and can withdraw service at any time. Furthermore, it has
been underlined that complaint procedure effectively strengthens the
relationship and standard of care. With the help this organisation not only
enhance loyalty of patients towards organisation but also maximize patients
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overall satisfaction level to the services that are receiving by them.
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Activity 1D
Estimated
Time
20 Minutes
Objective To provide you with an opportunity towork with the person to identify actions
and activities that support the individualised plan and promote the person’s
independence and rights to make informed decision-making.
Activity 1. Give examples of the actions and activities that can support a client’s
individualised plan.
 By clarifying their choices
 Undertaking opportunities to involve their contribution in making plan
 Confirm the plan with patient.
2. Give an example of a time that you have promoted and encouraged the
independence of a client.
I once effectively supported and encouraged client independence, as once I
have to build individualised plan in which I consider needs and
requirements of client in effective way.
3. Why is it important to promote and encourage client independence?
It is important to duly encourage and promote independence of client as it
helps in enhancing client self-esteem and motivation. It further maximises
their treatment process effectiveness.
4. Give examples of the different decisions that a client has the right to make.
 Right of communication
 Right to put forward their needs and requirements
 Right of safety
 Right of privacy
 Right of confidentiality.
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Activity 1E
Estimated
Time
10 Minutes
Objective To provide you with an opportunity to prepare for support activities according
to the person’s individualised plan, preferences and organisation policies,
protocols and procedures.
Activity Explain how organisational policies, procedures and protocols affect the
provision of support activities and services in your workplace.
It has been identified that organisational protocols, policies and procedures
have significant impact upon the provision of support activities as well as
services in organisational workplace structure. With the help of effective
client individualised plan and identifying their differences needs and
requirements proper satisfaction to clients can be provided. Organisational
process and policies within client individualised plan organisation to
enhance effectiveness of support activities and services that are being
offered in workplace. Furthermore, it has been determined that
organisational processes and policies play important role through which
performance and behavioural standard provide effective guidelines and
rules for decision making and other operations. It helps in providing care
and support to client in a well defined and effective manner.
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Activity 1A to 1E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess
the competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for
the activity?
Yes No
(Please circle)
The learner’s
performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’ssignature
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