Leadership Workbook Assessment: BSBMGT605 - Unit Requirements

This document outlines the assessment criteria for the BSBMGT605 unit, focusing on providing leadership across an organization. It details the elements of competency, including communicating organizational goals, influencing groups, building teams, and demonstrating personal and professional competence. The document specifies performance evidence, foundation skills, and knowledge evidence required for competency. It also includes assessment conditions, definitions of assessment tools (Learner Guide, Workbook Activities, Observation/Demonstration, Skills and Knowledge Activity, and Major Activity), and an observation/demonstration checklist. The assessment emphasizes practical application, requiring learners to demonstrate skills in communication, influence, team building, and ethical conduct. The document is designed to guide students through the assessment process, ensuring they meet the required standards for the unit.

BSBMGT605
Provide leadership across
the organisation
Learner Workbook

1. Assessment criteria for BSBMGT605
Provide leadership across the organisation:
In this document, you will find the criteria that are required to become competent in
this unit. For further information on each element, you can refer to the Assessment
Matrix. Included in this document are the elements for the unit, critical aspects of
assessment and required skills and knowledge, as well as an assessment tool
definition list and the crucial observation and third-party check lists. As well as all the
areas covered here, each student must also complete all workbook activities, case
studies and major activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have maximum two (2) reassessments attempts if competency is not
achieved on the first instance.
The final grade of ‘S’ forSatisfactory or ‘NYS’ for Not Yet Satisfactory is only given
at the completion of the unit of competency when all components or parts of the
assessment are graded.
Elements for Competency Demonstration:
Elements for Competency Assessment:
1. Communicate organisational mission and goals
2. Influence groups and individuals
3. Build and support teams
4. Demonstrate personal and professional competence
Performance Evidence:
Evidence of the ability to use interpersonal and risk management skills to:
Clearly communicate the organisation’s objectives, values and
standards to a range of stakeholders using appropriate media and
language
Influence, support and provide resources for individuals and groups to:
participate in consultations and decision-making processes
contribute to innovation and improvements
achieve their responsibilities and objectives

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Facilitate consultative decision-making processes with relevant internal
and external stakeholders
Demonstrate ethical conduct and professional competence and
continuing professional development
Encourage others to adopt business ethics and build their commitment
to the organisation
Foundation Skills:
Learning
Actively looks for and accepts ways to maintain and improve own skills
and knowledge
Reading
Evaluates and integrates facts and ideas to construct meaning from a
range of text types
Writing
Records and reports key information related to the outcomes of the job
to interact effectively and appropriately with the team
Researches, plans and prepares documentation using format and
language appropriate to the audience
Oral communication
Participates in a variety of spoken exchanges with clients, co-workers
and stakeholders using structure and language appropriate to context
and audience
Navigate the world of work
Works autonomously making high level decisions related to the
achievement of organisational goals
Reflects on designation of roles and responsibilities and how
everyone’s role contributes to broader organisational goals
Appreciates the implications of ethical and other organisational
responsibilities in carrying out own role
Interact with others
Demonstrates sophisticated control over oral, visual and/or written
formats, drawing on a range of communication practices to achieve
goals

Identifies strengths and limitations of own interpersonal skills and
addresses areas that would benefit from further development
Recognises the importance of building rapport to establish effective
working relationships and inspire trust and confidence
Collaborates and cooperates with others, playing an active role in
leading and facilitating effective group interaction and influencing
direction
Facilitates a climate in which others feel comfortable to identify, explore
and build on a variety of perspectives to achieve shared outcomes
Get the work done
Accepts responsibility for planning and sequencing complex tasks and
workload of self and others, negotiating key aspects with others
considering capabilities, efficiencies and effectiveness
Applies problem solving processes to identify risks, evaluate options
and determine solutions
Facilitates a climate in which creativity and innovation are accepted as
an integral part of achieving outcomes
Actively identifies systems, devices and applications with potential to
meet current and/or future needs
Knowledge Evidence:
To complete the unit requirements safely and effectively, the individual must:
Explain business ethics and their application to leadership
Outline leadership styles and their application in supporting the
organisation’s mission, objectives and values
Explain the impact of legislation in providing leadership in the
organisation
Explain the organisation’s mission, purpose and values
Describe organisation objectives, plans and strategies
Explain organisational change processes
Assessment Conditions:
Assessment must be conducted in a safe environment where evidence gathered
demonstrates consistent performance of typical activities experienced in the
management and leadership field of work and include access to:

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Relevant legislation, regulation, standards and codes
Relevant workplace documentation and resources
Case studies and, where possible, real situations
Interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
Links:
Companion volumes available from the IBSA website:
http://www.ibsa.org.au/companion_volumes -
http://www.ibsa.org.au/companion_volumes
Any observations and practical assessments must be recorded in the observation
checklist. All practical tasks should be demonstrated during the length of the course.
As the instructor you must maintain a record demonstrating the date of the practical
activities and any comments relevant to the performance of each student. Where a
student is not able to demonstrate competence in a practical observation activity,
further questioning should be put in its place.As the instructor, you could be
assessing the student’s literacy, numeracy and language skills, as well as the
content and context of his/her answers.In some cases, you will have to adjust and
amend the assessment tools, using different and varied methods (such as oral
assessment), to allow students to be assessed according to their needs and abilities.
Assessment Tool Definitions:
Assessment Tool How is it used? What is it?
Learner Guide
(To be used as an informational
guide)
The Learner Guide links with the Learner
Workbook as it provides the information
given during sessions and more. It can help
students to further their knowledge and to
also complete the activities.
Learner Workbook Activities
(Entire completion is required)
Each student should be given a Learner
Workbook which will hold several activities,
both formative and summative, that all need
to be completed in conjunction with the
appropriate sessions. The PowerPoint,
Learner Guide and instructor should provide
further information to help with the activities.
Observation/Demonstration
(To be completed for each numbered
point as stated on the checklist)
An observation should be completed for each
of the students by the instructor. If the tasks
aren’t everyday actions, a simulated
environment is acceptable, or a
demonstration can be set up. An observation
checklist can be found at the end of this
document.
Skills and Knowledge Activity
(Entire completion is required)
A Skills and Knowledge Activity is a
summative assessment and is found before
the Major Activity in the Learner Workbook.
This should take between 1-2 hours and

every student should complete this work. It is
a requirement for each unit to check
knowledge and understanding of the
foundation skills and knowledge evidence.
Major Activity
(Entire completion is required)
A Major Activity is a summative assessment
and can be found in the Learner Workbook,
after all the activities are completed. This is
an extended piece of summative assessment
which should take anywhere between 1-2
hours and every student should complete
this work. It is a requirement for each unit to
check knowledge and understanding.

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Observation/Demonstration:
Throughout this unit, the learner will be expected to show their competency of the
elements through observations or demonstrations. The observations and
demonstrations will be completed as well as the formative and summative
assessments found in the Learner Workbook. An explanation of demonstrations and
observations:
Demonstration is off-the-job
A demonstrationwill require:
Performing a skill or task that is asked of you
Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
Performing a work-based skill or task
Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an
observation or demonstration. Each task must be observed. You will need to ensure
you provide the learner with the correct equipment and/or materials to complete the
task. You will also need to inform the learner of the time they have to complete the
task; this will once again vary, depending on the task.
The learner will need to demonstrate they can:
Communicate organisational mission and goals
Influence groups and individuals
Build and support teams
Demonstrate personal and professional competence
Learners should also demonstrate the following skills;
Learning
Reading
Writing
Oral communication
Navigate the world of work
Interact with others
Get the work done

Observation/Demonstration Checklist:
Unit of Competence
(Code and Title)
BSBMGT605 Provide
leadership across the
organisation
Demonstration
Tasks
Completed
Materials and
Equipment
Provided
Tasks to be observed, demonstrated or simulated
if appropriate
Yes No Comment
1. Communicate organisational mission and
goals: Did the learner demonstrate they could
clarify objectives, values and standards in
accordance with organisation's strategic direction?
2. Communicate organisational mission and
goals: Did the learner demonstrate they could
establish linkages between organisational
objectives, values and standards and the
responsibilities of relevant groups and individuals?
3. Communicate organisational mission and
goals: Did the learner demonstrate they could
ensure media and language used is appropriate to
individuals and group circumstances?
4. Communicate organisational mission and
goals: Did the learner demonstrate they could state
clear expectations of internal groups and individuals
and explain in a manner which builds commitment
to the organisation?
5. Communicate organisational mission and
goals: Did the learner demonstrate they could
address expectations of the organisation?
6. Communicate organizational mission and goals: Did the
learner demonstrate they could investigate incidents
promptly and communicate results clearly to relevant groups
and individuals?
7. Influence groups and individuals:Did the learner
demonstrate they could build trust, confidence and

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respect of diverse groups and individuals through
positive role modelling and effective communication
and consultation?
8. Influence groups and individuals: Did the learner
demonstrate they could embrace, resource and
effectively implement improvements to
organisational and workplace culture?
9. Influence groups and individuals: Did the learner
demonstrate understanding of the global
environment and new technology in work activities?
10. Influence groups and individuals: Did the learner
demonstrate they could ensure actions convey
flexibility and adaptability to change and
accessibility?
11. Influence groups and individuals: Did the learner
demonstrate they could ensure consultation and
participation in decision making occurs with
relevant groups and individuals where appropriate?
12. Influence groups and individuals: Did the learner
demonstrate they could ensure decision making
considers needs and expectations of both internal
and external groups?
13. Influence groups and individuals: Did the learner
demonstrate they could ensure decision making
occurs in accordance with risk management plans
for all options, and within appropriate timeframes?
14. Influence groups and individuals: Did the learner
demonstrate they could ensure that the
organisation is represented positively in the media
and community?
15. Build and support teams: Did the learner
demonstrate they could assign accountabilities
and responsibilities to teams consistent with their
competencies and operational plans?
16. Build and support teams: Did the learner
demonstrate they could ensure teams are
resourced to allow them to achieve their objectives?
17. Build and support teams: Did the learner
demonstrate they could empower teams and
individuals through effective delegation and support
for their initiatives?
18. Build and support teams: Did the learner
demonstrate they could create and maintain a
positive work environment?

19. Build and support teams: Did the learner
demonstrate they could encourage teams and
individuals to develop innovative approaches to the
performance of work?
20. Demonstrate personal and professional
competence: Did the learner demonstrate they
could model ethical conduct in all areas of work and
encourage others to adopt business ethics?
21. Demonstrate personal and professional
competence: Did the learner demonstrate they
could adapt appropriate interpersonal and
leadership styles to meet circumstances and
situations?
22. Demonstrate personal and professional
competence: Did the learner demonstrate they
could set and achieve personal objectives and work
program outcomes?
23. Demonstrate personal and professional
competence: Did the learner demonstrate they
could ensure self-performance and professional
competence is continuously improved through
engagement in a range of professional
development activities?
24. Demonstrate personal and professional
competence: Did the learner demonstrate they
could participate regularly in industry/professional
networks and groups?
The candidate’s performance was: Not Satisfactory Sa
tis
fa
ct
or
y
Further Comments:

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2.

Table of Contents
1.Assessment criteria for BSBMGT605....................................................................2
3.Candidate Details...................................................................................................13
Activity 1A.............................................................................................................17
Activity 1B.............................................................................................................19
Activity 1C............................................................................................................20
Activity 1D............................................................................................................22
Activity 1E.............................................................................................................24
Activity 2A.............................................................................................................25
Activity 2B.............................................................................................................27
Activity 2C............................................................................................................28
Activity 2D............................................................................................................29
Activity 2E.............................................................................................................30
Activity 2F.............................................................................................................31
Activity 3A.............................................................................................................32
Activity 3B.............................................................................................................34
Activity 3C............................................................................................................35
Activity 4A.............................................................................................................36
Activity 4B.............................................................................................................37
Activity 4C............................................................................................................40
Skills and Knowledge Activity..............................................................................43
Major Activity ................................................................................................46

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3. Candidate Details
Assessment – BSBMGT605: Provide leadership across the
organisation:
Please complete the following activities and hand in to your trainer for marking.This
forms part of your assessment for BSBMGT605: Provide leadership across the
organisation.
Name:
_____________________________________________________________
Address:
_____________________________________________________________
_____________________________________________________________
Email:
_____________________________________________________________
Mobile No:
_____________________________________________________________
DECLARATION
I declare that no part of this assessment has been copied from another
person’s work with the exception of where I have listed or referenced
documents or work and that no part of this assessment has been written for
me by another person.
Signed:
____________________________________________________________
Date:
_____________________18/08/2019_____________________________

Competency Record to be completed:
Learner Name:
_______________________________________________________
Date of Assessment:
____________________18/08/2019_________________________
The learner has been assessed as competent in the elements and performance
criteria and the evidence has been presented as;
Assessor Initials
Authentic S
Valid S
Reliable S
Current S
Sufficient S
Learner is deemed: NOT YET SATISFACTORY (NYS)
SATISFACTORY
Comments from Trainer/Assessor:
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

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___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
__
Assessor Signature: ____________
Saqib___________________________

Observation/Demonstration:
Throughout this unit, you will be expected to show your competency of the elements
through observations or demonstrations. Your instructor will have a list of
demonstrations you must complete or tasks to be observed. The observations and
demonstrations will be completed as well as the activities found in this workbook. An
explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstrationwill require:
Performing a skill or task that is asked of you
Undertakinga simulation exercise
Observation is on-the-job
The observation will usually require:
Performing a work-based skill or task
Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do.
The demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an
observation or demonstration. Your instructor will ensure you are provided with the
correct equipment and/or materials to complete the task. They will also inform you of
how long you have to complete the task.
You will need to demonstrate you can:
1. Communicate organisational mission and goals
2. Influence groups and individuals
3. Build and support teams
4. Demonstrate personal and professional competence
You should also demonstrate the following skills:
Learning
Reading
Writing
Oral communication
Navigate the world of work
Interact with others
Get the work done

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Activities
Activity 1A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to clarify objectives, values
and standards in accordance with organisation's strategic
direction.
Activity Define or indicate if your organisation has readily identifiable
objectives, values and standards and they are part of the
organisation's strategic direction?
Objectives Values Standards
Attainable and
defined goals for
employees.
To provide products
and services that
increase reliability
of consumers.
To maintain quality
assurance
department for goods.
To become first
preference of
customers over
other.
To maintain
consistency in
providing quality
products.
Safety and Health
standards
To achieve accuracy
and to grow
continuously with
efficiency, meeting
customer demands.
To fulfil its
commitment in the
field of innovation
with efficiency.
Supplier excellence
programmes.
Attaining objectives
by providing better
work environments
To maintain open
mindedness and
free work
environment having
Performance
Standards for
maintaining quality

to people. equality for all
employees..
operations.
Strategic direction
(summary)
Mission of company is
to provide best in field
of convenience, quality
and value for
customers. Objectives
of company to set
defined goals and
objectives. To grow
with effectiveness
meeting customer
demand. Company will
be providing quality
services to maintain to
build a reliable
customer base.
Company will achieve
of its objectives by
providing employees
free and open work
environment that is
equal for all. Setting
standards will lead
organisation towards
the set objectives
where defaults can be
mitigated at the place
of origin.

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Activity 1B
Estimated
Time
15 minutes
Objective To provide you with an opportunity to establish linkages
between organisational objectives, values and standards and the
responsibilities of relevant groups and individuals; and ensure
media and language used is appropriate to individuals and
group circumstances.
Activity Using workplace examples, complete the following:
Identify linkages between
organisational objectives,
values and standards and the
responsibilities needed.
It is important to establish linkages
between objectives, values and
standards. In Woolworth Group
for achieving desired objectives it
is important for company to set
attainable objectives so that it can
keep its value of maintaining
consistent quality. For maintaining
quality it is important to set
standards so that employees can
follow standards to achieve
objectives in defined time frames
with accuracy and for achieving
this individual roles and
responsibilities will be required to
bifurcated by company..
Organisational objectives gives
direction to leaders to lead their
team and values ensure that
company achieve its objectives
following ethical practices
achieving the set standards for
every product and services and
for this company will be required
to recruit employees that have
required skills and knowledge of
job.
For example company will
maintain and establish proper

reporting system at every stage
that will check and help mangers
to know whether the work is
aligned with vision and mission.
Reference the agreed policy or
procedure in place for
delivering this.
For delivering this company follow
appropriate monitoring and
controlling activities so that it can can
identify job requirements. Then it will
be recruiting trained and professional
for performing job. Quality inspectors
will check for quality to attain its
objectives and to create satisfied and
loyal customer base.
Detail any specifications in
place for the relevant media
and language used.
On company's internal website.
By writing in memo.
Printed and delivered.
Oral communication by
conferences and meetings.
Detail any methods used to
validate the receipt or
understanding of the
message.
For verifying whether message
is understood in the same
context or not company is using
active feedback process.
Company will be providing
clarifications on informations
which are not understood or
whose context is not clear.
Company will also test check
message by requestioning about

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information being shared.
Activity 1C
Estimated
Time
20 minutes
Objective To provide you with an opportunity to state clear expectations of
internal groups and individuals and explain in a manner which
builds commitment to the organisation.
Activity What is the importance of stating clear expectations of internal
groups and individuals?
Stating clear expectations for individuals and groups help to keep
them focused in their job. They will get direction for which they have
to work. Clearing expectations will mitigate frustration of individuals
and groups as they know what efforts and efficiency are required for
give task. Example individuals will not have confusion in their mind
regarding their roles and it will improve their efficiency.
How would you explain the expectations, in a manner which
builds commitment to the organisation?
Expectations can be defined as desired outcomes from any individual
or group. Expectations sets clear goals for which they will be working.
Expectations are to be communicated clearly so that employees put
their efforts in right direction. Expectations will help to achieve
standards as they will be clearly defined to teams and individuals
which will help company to fulfil its commitment.
For example if company's direction is not clear it will not reach at any
place.

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Activity 1D
Estimated
Time
30 minutes
Objective To provide you with an opportunity to address expectations of
the organisation.
Activity Provide expectations and issues involved for the examples
provided below.
Examples What are the
issues/expectations?
Environmental management Environmental issues include
using of hazardous resources for
making products or that affect
environment.
Expectations regarding
environment are that company
should follow eco friendly
products that do not harm
environment.
Company is required to use
efficient pollution control
equipments.
Example use of pollution Control
equipments in factory that
prevents air pollution.
Workplace health and
safety
To provide proper house
keeping items and proper
safe working conditions for
employees with efficient
architecture.

Company is to provide
better working conditions
ton employees having
proper safety equipments
like fire extinguishers etc.,
company is expected to
provide clean and tidy
wash-rooms for
employees and restrooms
where they cam change
their uniforms.
Example can be use of
proper alarm and safety
system in company.
Product safety Mistakes in clearing outdated
products.
Company is expected to provide
its customers quality products
which are safe secure. Company
is expected to lay proper
mechanisms for clearing its
outdated stocks so that
consumers are not harmed.
Example setting softwares that
inform company about the
product which have became
outdated.

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Service Delay in servicing is issue faced
by company and lack of proper
feed back mechanism.
Company is required to establish
procedures that will save time of
consumers and they not have to
wait.
Another issue is expected to be
over come as soon as possible
as lack unsatisfied customers
can damage company image
For example like image of
company was harmed of Toyota
for acceleration mistakes in car.
Values and ethics Discriminated work environment
company is expected to provide
equal work environment for all
employees regardless of their
gender, age and race.
For example various companies
prefer only white people in their
organisation and pay more to
them.

Activity 1E
Estimated
Time
30 Minutes
Objective To provide you with an opportunity to investigate incidents
promptly and communicate results clearly to relevant groups
and individuals.
Activity Explain your views or provide examples from your workplace on
communicating results of incidents to relevant groups and
individuals.
Who needs this
information?
Relevant groups and
individuals
Emergency in case of fire breakout
In this situation information is required to
be given along with managers and
superiors to all staff and customers existing
in stores. This information is also required
to be conveyed to fire department.
In individual every employee and
consumer.
In group all managers and senior
executives so that can understand
situations and make necessary decisions
instantly and fire extinguishing department
so that they can reach at time and store is
protected for severe fire damaging whole
store.

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What is the
information that
needs to be
communicated to
relevant groups and
individuals?
To groups of managers and
executives it should be conveyed
that fire broke out in specific area of
store and inform all employees and
consumers to empty the place by
making announcements. Fir e
department should be informed
about the fire and address of store
where it is situated.
How can the incident
be communicated to
other staff?
Choosing effective source of
communication is important for
company at time of emergency.
Incident can be put on official
integral website of company or
making call to head of department of
other sections. They can be also be
informed by making using internal
communication system of company.
Company can also make
announcements over
announcements system installed in
sores.
What limitations may
exist for
communicating to
relevant groups and
individuals?
Limitations that can be faced by
company during emergency.
Information put on internal website
may not be read by staff
immediately.
All the managers may not available
at one place which can lead to non
effective decisions.
At stores at individual level
employees and customers from

announcements and emergency
may get panic and create rush
making situation more worse.
Fire extinguishers do not come at
time because of which controllable
fire may grow out more larger.
Activity 2A
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to build trust, confidence
and respect of diverse groups and individuals through positive
role modelling and effective communication and consultation.
Activity Complete the following:
Reflect on your workplace for examples or reference.
Suggested area Your comments or suggestions
What examples are there of a
culture of trust, confidence
and respect with
communication from
appropriate workplace senior
management?
For building trust, respect and
confidence it is important to have
effective communication. Managers
must develop an environment of
trust and confidence where they
feel comfortable in communicating
their issues. They must
communicate their requirements
and when their needs are
considered it helps to develop
confidence in employees regarding
their company and leaders.
ex- there is trust between the
relationship between stage-
management employees.

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What are some examples of
positive role modelling
existing in your organisation?
Leaders of company have
expertise, empathy and confidence
in facing every challenge that
comes in front of company.
Leaders are the person who are
followed by whole team and staff
and it is important for managers to
project a positive personality. A
positive leadership personality
motivates employees to enhance
their performance and to work hard
for achieving a considerable
position in a company. CEO of
company is role model for almost
all employees of as the person with
confidence, skills and knowledge
and capacity to take risk
challenges which have helped
company to reach new heights.
What examples are there to
explain what effective
communication is?
Effective communication is people
must get information in same
sense in which it is communicated.
People judge by seeing
behavioural actions in
communication therefore it is
important information is conveyed
in proper context. Interpersonal
communications are irreversible as
words out of mouth cannot be
taken back. The best example of
communication is when leaders are
conveying some information every
listener should get the same thing
and its effectiveness is judged by
that if any query arises it is same
by all members and related to
same topic of discussion.

Are all forms of
communications suitable for
diverse groups if they are
relevant to your workplace?
All forms of communication are not
relevant for organisations having
diverse groups. As some
information may be for specific
people. Some people might not
have ability to get things clear by
written communication, therefore it
is important to have appropriate
communication forms for diverse
groups of an organisation.

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Activity 2B
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to embrace, resource and
effectively implement improvements to organisational and
workplace culture; and demonstrate understanding of the global
environment and new technology in work activities.
Activity Describe in your own words what you understand by the term
'globalisation' as it applies to this element question (read the
objective of activity)?
The globalisation refers to the developing the skills the business
around the development of the organisation in the proper business
environment as to develop the businesses all around the world.
What are some examples of new technology in your work
processes that you can identify?
The proper development of the organisation can be there in the
development of the new technology as to lead the new market
against its competitors. The globalisation refers to the developing the
skills the business around the development of the organisation in the
proper business environment as to develop the businesses all around
the world.
What are some of the benefits and potential challenges facing
your organisation as a result of globalisation?
The company will be helped in the development of the competitive
advantage against the organisational to develop the in the market.
Describe the challenges to your organisations resulting from
globalisation.
Lack ogf the technology.
Lack of skilled workers
lack of management effective.

Activity 2C
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure actions convey
flexibility and adaptability to change and accessibility.
Activity Detail examples from your workplace of actions conveying
flexibility.
Flexible working hours for the employees.
Detail examples from your workplace of actions conveying
adaptability.
Cross cultural adaptability of the organisation regarding the various
employees.
Detail examples from your workplace of actions conveying
accessibility.
Proper communication and leadership style of the organisation. The
trailing and development program is effective.
Activity 2D
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure consultation and
participation in decision making occurs with relevant groups
and individuals where appropriate.
Activity Detail a variety of leadership roles or actions that you would
consider require consultation and participation in the decision
making.
Describe who may be the relevant groups or individuals

P a g e | 33
involved.
 Your details may include assessments, observations,
questioning or evidence gathered from the workplace.
 Draw on your workplace for examples, or as directed by
the instructor.
Workplace examples Consultation and
participation in decision
making with appropriate
people
Flexible working hours for the
employees.
There is more participation of
the employees an off-licence
working with better
communication with employees
at is help increasing
effectiveness and efficient
Cross cultural adaptability of
the organisation regarding the
various employees.
Respect am,og the employees
ands more participation as
there is proper strong and
development.
Proper communication and
leadership style of the
organisation. The trailing and
development program is
effective.
communication with employees
at is help increasing
effectiveness and efficient
communication
The leader should use the different
measure of hard or soft
communication as to implement
the strategy. The team should also
know the measure how to mitigate
the risk. The proper risk
management plan should be made

as to bear minimum loss.
Activity 2E

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Estimated
Time
20 Minutes
Objective To provide you with an opportunity to ensure decision making
takes into account needs and expectations of both internal and
external groups; and ensure decision making occurs in
accordance with risk management plans for all options, and
within appropriate timeframes.
Activity Complete a SWOT analysis of an example from your workplace
of leadership decision making where you have encountered or
have knowledge of:
 The needs and expectations of both internal and external
groups
 Risk management plans for the decision made
What is the workplace example of the leadership or
management decision that was made?
The management decision-making has been done as to distribute the
dividend among the shareholder. There are various risk associated worth
the distribution of the dividend among the stakeholders. There should be
equal participation from all the embers of the team by analysis the all the
factors of the risk with the respect of companies mission and visions and
to achieve the objective of organisation. The leader should use the
different measure of hard or soft communication as to implement the
strategy. The team should also know the measure how to mitigate the
risk. The proper risk management plan should be made as to bear
minimum loss. A SWOT analysis will be the correct, suitable and
dependable measure.
Example- the company was going to expand in the retail business so the
leaders gave equal chance to all employee to make the opinion and
decision regarding the development strategy and implement the different
changes in the business environment.
SWOT analysis of this decision example
Its strengths
This is the best method to achieve
the objective of the organisation as
it is planned as the preventive
Its weaknesses
If the decision of dividend masking
is done then the company will have
the loss of investment foe the

crisis administration.
This decision-making helps in
technological modification as the
company is performing better in
the market.
expansion of the firm.
Its opportunities
With the help of decision-making
of distribution of decision-making
the company will able to attract
new stakeholders and investor for
the firm.
Its threats
The threat of this decision-making is
that there the organisation can be
back in competing with their
competitors. If the proper risk
management is not done.
Activity 2F
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure that the
organisation is represented positively in the media and
community.
Activity Consider an example from your workplace of an important
decision announcement and detail what undertakings were
employed to ensure that your organisation was represented
positively in the media and community.
What example of an important announcement are you using?
The company is going to announce to the stakeholders about the distribution
of dividend in the respective year. This is the important announcement that
has to announce by the company to public stakeholders. The company will
announce this information to public with the help of media. The proper
planning will be done with the respect of media so that proper
communication can be there. The company should have the done up with
the proper framework as to implement the different strategic development of
an organisation.
Detail the media undertakings.
For the proper announcement that the company is going to take about the
distribution of dividend among the stakeholders in the respective year will
be done with proper arrangement and valuation of media strategy.
For the proper management of the announcement along with proper
development strategy the manger of the company should hold a interview
with media so that media can be properly attracted toward th recent
information that the company is going to announce. The company should be
available with all the documents, fact sheets and data so the proper answer of

P a g e | 37
the question van be done during the meeting.
Make sure that all the information realise media should be accurate. The
announcement of the decision-making in organisation should create a
positive image on social media so that the company can turned out be
efficient and effective.
There should be the avoidance of any information in public and media which
can be misinterpreted and it leads to repetitive negative comments the
company should have there one legal representative at the time of realise the
information so the potential sensitive information can be handled and
doesn’t create a negative impact on media.
Activity 3A
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to assign accountabilities
and responsibilities to teams consistent with their competencies
and operational plans.
Activity Job roles/descriptions and specifications. Does your
organisation have a standard job or position
description/specification template?
Yes? 
No? 
Yes: 
Describe/discuss your organisations template and its features
The company has a specific job template regarding the different role of
the organisation along with specification of job. The job description
template of the job discussed the skills, specific requirements,
responsibility ans skills that are required to peruse the jobs. The company
has to design the job specification template as the all the requirement ad
role of particular job became clear. In that job template the day to day
task from day one is there. This will help in development of efficiency
and effectiveness of the organisation and overall personal development.
The another feature of the job specification template is makes the
accountability and responsibilities clear within the organisation. There is
proper identification the group , individual and the perspective managed
by whom the person accountable to which department of company.
There is proper competence analysis according to the requirement of the
company inclusion on budget and other factor of resource. The company

would be help in having the analysis of the requirement of training
among the employees.
The role specification is having the job description which identifies the
skills and qualities along with special requirement to complete the job.
This will help in assigning the role to person in company which will
directly help in defined role and responsibility and lead to accountability
for the work. There is the delegation of authority along with the
accountability of the work assigned to the particular employee of the
organisation. Hence, there is the specific job template in the organisation
so that efficiency and effectiveness can be increased.
For example- the company is having the job specification for the role of
HR manger so the company will have the specified column along with the
roles and responsibilities of the HR manager. The qualification is also
there that is required for the post.
No?
Describe/discuss an example template

P a g e | 39
Activity 3B
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to ensure teams are
resourced to allow them to achieve their objectives; and
empower teams and individuals through effective delegation and
support for their initiatives.
Activity How can you ensure teams are well resourced?
For ensuring the team whether the resources are well managed or not there
will be proper documentation will b there for the resources. There will be
proper evaluation of the system that will coordinate the resources, facilities
and team communication will be there for proper evaluation. There will be
allotment of suitable anatomy and authority for the assign resources. The
allotment of assignment will be there which will provide the scope of
management of resources this will make ensure that teams are well managed
resources.
What does delegation mean and involve?
Delegation means the authority empowerment as the power has been
distributives among different members of the team for the decision-making
but there are too accountable to there respective leaders. As in term so
decision-making in financial sector the process of delegation give the
power to holders to take the decision regarding the expense on the operation
with the concordance to the governance plan of company. But in the process
of delegation the accountability is the responsibility of the delegated
authority about the decision-making they have taken.

Activity 3C
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to create and maintain a
positive work environment; and encourage teams and
individuals to develop innovative approaches to the
performance of work environment.
Activity Using your own workplace analysis and knowledge, review the
key elements that make up your team. These key elements may
be of an internal nature or relate to external factors.
There are many challenges that are needed to be faced by the
company in the formation of team. There are various key elements
that are considered before completion of an effective team in the
organisation. If there is free flow of communication in the organisation
it will help in effective decision-making and bring transparency. The
external factor are the source of the information and the attitude
toward the team. If the there I free flow of information there will be
fewer conflicts and the conflict can be turns positive and constructive.
The challenged faces by the team os the level of competency skills
along with specific goal and sense of mutual accountability.
Using Tuckman’s of team development, what stage do you think
your team is at and why?
According to tuck man approach there are five stage of team
development that are forming, storming, norming, performing and
adjourning. According to the tuck man team development strategy,
the team of the company is prevailing at the storming stage which is
the most difficult stages. The team's member have their own
perception and there is less acceptability between the view of each
other. This is most difficult phases of formation of team as well as the
manger to manger this team. The team needs a lot of improvement
and various strategy of development to have sustainable
development.
.
Activity 4A
Estimated
Time
15 Minutes
Objective To provide you with an opportunity to model ethical conduct in

P a g e | 41
all areas of work and encourage others to adopt business
ethics.
Activity Describe the following using your workplace as an example or
reference.
Identify the following:
Ethical investment made by
your organisation and what
that represents to you?
The ethical investment done by the
organisation in term of training and
development of ethics. The
company has invested in ethical
training programme as to guide the
employees about learning of the
values and principle and standard
that will help employees. The
employees were practice the
proper code of conduct which will
encourage the proper behaviour
which will increase the diversity o
organisation along with
effectiveness and efficiency.
Ethical training programmes. The training programme will help in
determination of employees to hoe
the things has to be done with the
relation of the code of conduct of
the organisation. The ethical
system are the also encourage
management structure and
encourage the appropriate
behavior.
Codes of conduct with
particular reference to the
increasing diversity in the
workplace.
If the proper code of conduct is
followed in the organisation there is
the development diversity in the
workplace. As the code of conduct
help to tackle the situation or make
the employees well-prepared for
any happening. The job's
description is there within the
expected code of conduct and
values. This helps on proper
performance evaluation and
performance management. The
increase in the diversity will be
there as the fraud and corruption
policies will be there along with the

help of implementation of corperate
governance system.
Eg- the celebration of the festival in
the business organisation bring
unity and strength the employees
relationship.
Activity 4B
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to adapt appropriate
interpersonal and leadership styles to meet particular
circumstances and situations.
Activity Detail your understanding of the following leadership styles, and
using examples from your workplace, give examples where
these qualities have met particular circumstances and
situations.
Leadership styles
Conceptual
According to the development of the concept
the leadership is managed in the
organisation.
Participative
All the member of the team will be included in
the devotion making of the team along with
the team leader.
Behavioural
According to the behaviour of the
organisation, the leadership is been follower.

P a g e | 43
Delegating There will be delegation of the power to the
subordinates as the accountably at the time
of the management of the responsinilty.
Directive
The leadership is develops per the devction
of the leaders so that the proper flow of the
communication can be there.
Authoritative There is the direct leadership means
the full control is in hand of the leader.
This leadership is follow at the time of
important decision.

Activity 4C
Estimated
Time
30 Minutes
Objective To provide you with an opportunity to set and achieve personal
objectives and work program outcomes; ensure self-
performance and professional competence is continuously
improved through engagement in a range of professional
development activities; and participate regularly in
industry/professional networks and groups.
Activity To achieve your personal objectives what are the conditions you
would need to allow or provide for?
There is the involvement for the providing continuous improvement
as to improve the knowledge and skills of the and the informations
including the service and process. There should be proper plan fort
the improvement such as the self performance professional
competence and continuous improvement.
Which resources would you need,and would you need to get
them externally of your organisation?
Proper training and development is needed along with the
development of the networking strategies. There is the requirement of
the technical assistance and proper feedback from the senior
authorities for the development of the personal objectives.
What skills would you need or develop to set and achieve these
personal objectives?
There is the need of the development of interpersonal skills, technical
skills and the technology skills as to achieve the personals objective.
There are requirements of many resources to develop these personal
objectives.
What knowledge should you acquire?
There are different skill that are acquired foe the training of the
development of personal objective. Three is the proper improvement
in the interpersonal skill and better communication among the
employees.
s there anything significant such as milestones which you
should achieve before you can reach your personal objectives
or goals?
Better communication ane development of interpersonal skills are the

P a g e | 45
basic millstone that is needed to achieve before the development off
the personal objectives.
Complete the self-assessment table: my leadership over the
past 12 months.
Some examples of assessment
Do
well
Somew
hat
Not
I clarify roles and responsibilities yes
I define priorities for our organisation yes
I make planning strategically a high
priority
yes
I understand the ethical responsibility
that comes with leadership
yes
I align the efforts of individuals and
teams with the organisations vision,
values, and objectives
yes
I deal with issues and concerns
promptly
yes
I regularly build team spirit and morale
and get results
yes
I consider and offer developmental
challenges.
yes
I work diligently and selflessly to achieve
organisational goals for performance,
quality, service, profits, and corporate
responsibility
yes

What is your networking purpose?
The are od networking refers to the build the healthy relationship
along with the objective of the organisation and the objective of the
personal development. It will conclude the personal and professional
development needs of the employees.
What are your networking opportunities?
There benefit as there is more learning about the industry or the
development of the country. Sharing the values of the company along
with the personal development benefit . There is the development of
trust and sharing of experience and addition of customer data base.
This will help in enhancing the successful completion of current
project.
Skills and Knowledge Activity
Estimated
Time
1 Hour
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Individual
Activity The answers to the following questions will enable you to demonstrate
your knowledge of:
 Learning
 Reading
 Writing
 Oral communication
 Navigating the world of work
 Interacting with others
 Getting the work done
 Business ethics and their application to leadership
 Leadership styles and their application in supporting the organisation’s

P a g e | 47
mission, objectives and values
 Impact of legislation in providing leadership in the organisation
 Organisation’s mission, purpose and values
 Organisation objectives, plans and strategies
 Organisational change processes
Answer each question in as much detail as possible,
considering your organisational requirements for each one.
1. Why are interpersonal skills important in a leadership role?
There is the importance of development of the interpersonal skill as
this will help in the development of the operational objective and
achievement of the organizational goal. There is the importance of
having the interpersonal skills as the member should be active
listener and work-based in teamwork along with responsibility and
dependability. Leader should have patience and motivation to build a
healthy team to achieve the goals of the company.
2. How can you encourage participation through your
leadership?
With the help of communication skill and the development of
interpersonal skill there would be motivation of the employees so that
they can encourage the participation in an instigator. Proper
communication along with written and oral skills will also help in
assessing the leadership in the organisation. The leader should have
the proper understanding of understanding the interest , strength and
skills and encourage the employees to have the responsibility in
team.
3. What are the benefits of networking?
There benefit as there is more learning about the industry or the
development of the country. Sharing the values of the company
along with the personal development benefit . There is the
development of trust and sharing of experience and addition of
customer data base. This will help in enhancing the successful
completion of current project. The networking will help in having
more and more interaction insides as well as out side the
company for getting the things properly sine in the company with
more efficiency and effectiveness.

4. How can you ensure you get the most out of your networking
event?
Be hones t with the development of network and have the clear
understanding in the development of network. The employees
should be a contributor along with problem solvers .there should
be clear focus in the achieving the objectives and gaols of the
transition. Development of the networking skill can give the
assurance to more and more networking event. There should be
more emphasis on the influential connection by having proper
development of business ethics and improving the communication
and leadership skills to achieve more of the business goals and
objectives.
5. What risks do you need to be aware of/plan for at work
choose an example relating to your workplace? List the
possible consequences and explain how you can limit the
risk.
There may be risk of dissolving of team or the team doesn't work
in the effective way. There will be less development of team will
be there. As to mitigate this type of risk there will be the training
and development of the organisation will be there. For example
that the team want to implement the change in the organisation
process of working for a particular task by making the
technological involvement in the company. There is the major risk
that the team members well take proper time to have a proper
coordination among themselves and on there other hand there will
be proper resistance from the employees. So to mitigate the risk
of failure in team building the larder will provide a proper training
to members of the team so that effective implication of the plan
can be done and the change in the organisation can be brink.
There are many risk such as conflicts in members which can be
treated with conflict management strategies to accomplish vision
and mission of the company.

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Major Activity
Estimated
Time
1 Hour
Objective To provide you with an opportunity to demonstrate your knowledge of the
entire unit.
Individual
Activity
You must individually, answer the following questions in full to show
your competency of each element:
1. Communicate organisational mission and goals
2. Influence groups and individuals
3. Build and support teams
4. Demonstrate personal and professional competence
1. How can you communicate your organisation’s mission and
goals?
With hep of training and induction programme there will the clear
management of mission and vision f organization. With the help of
proper communication it can also be communicated. It should
have an influence on the listener when the organisational mission
and goals are described. For example Satyam Nadela CEO of
Infosys laid mission and goals with such alignment that grew
company along with its employees
2. Why is it important, as a leader, to be able to influence
groups and individuals?
It is the major responsibility as to leaders to combine the team in the
organizational to achieve the mission and vision of the company. The
leader help in the team building of the organisation. One great
leader can drive the whole organisation towards success therefore it
is essential that words are not only heard but followed with same
effect. For example Steve Jobs whose main was innovation and
influenced every person to work and come out with something new
and interesting.
3. What is involved in building a team?
Proper communication is must for team building as if people will not
what get what is being conveyed it will not lead team to right
direction. Effective leadership will influence the team to always their
efficiency and performance and proper management so that the team
do not face internal conflicts. Example : Bill Gates can be the best
example who have achieved success through effective team building.
4. What can you do to support a team?
Proper code of conduct so that team do not face difficulties in issue
resolutions, ethical development so that the team do not follow
unethical practices for achieving targets, networking and

P a g e | 51
development of personal objectives so that members do not feel that
their personal objectives are losing with company objectives it should
have proper alignment. For example team leader can have proper
feedback process for knowing the issues they are facing within team.
5. How can you demonstrate personal and professional
competence?
There is the relationship in development of the professional and
personal competence as they are interdependent on each other
for proper management and effectiveness and efficiency of
organisation. There should be more development of the
interpersonal skills and communication skills as to haver the
competence in the professional and personal skills. There should
be proper identification for the development of the personal
individuality which scan help ion have he development in the
professional competence.