Impact of Workplace Stress and Violence on Firm Profitability

This report investigates the effects of psychological stress and workplace violence on firm profitability, using case studies of ChopCut Limited and ABC Limited. The study explores the background of the research, its rationale, aims, and objectives, including research questions and hypotheses. A comprehensive literature review is conducted to understand the concepts of psychological stress and workplace violence, their causes, and their impact on employees and organizational outcomes. The report examines how factors like heavy workloads, lack of motivation, and poor communication contribute to stress and violence, subsequently affecting productivity, market share, and employee morale. The research methodology includes data collection and analysis techniques to gather accurate information about the topic. The conclusion and recommendations offer insights into mitigating these issues through motivational theories and techniques, fostering a healthier work environment, and improving overall firm performance. The report highlights the importance of addressing these issues to enhance employee well-being, productivity, and, ultimately, the company's profitability.

Psychological Stress And Violence In
The Working Environment On Firm’s
Profitability

Table of Contents
TITLE:.............................................................................................................................................3
CHAPTER 1: INTRODUCTION ...................................................................................................3
Case study...............................................................................................................................3
1.1 Background of the research..............................................................................................3
1.2 Rationale for the proposed research.................................................................................7
1.3 Aim of the research........................................................................................................10
1.4 Objectives of the research..............................................................................................10
1.5 Research Hypothesis......................................................................................................11
1.6 Research Questions........................................................................................................12
1.7 Gantt Chart.....................................................................................................................13
..............................................................................................................................................14
..............................................................................................................................................14
1.8 Structure of Report.........................................................................................................14
CHAPTER 2: LITERATURE REVIEW ......................................................................................18
REFERENCES.....................................................................................................................33

ABSTRACT
Psychological stress introduces to the psychological and emotional reactions experienced
when a person confronts a condition in which the demands or need go beyond their coping
resources. On the other side, workplace-violence is a type of violence or threat against
employees. It can happen at or outside the working environment of an organisation. There were
different objectives and questions were addressed through literature review. It is significant part
of research in which researcher identify in-depth and accurate information about the topic.
Researcher has been collected accurate and reliable information about the study through different
methods such as research philosophy, data collection technique, data analysis technique, research
approach, research design, sampling method etc. All these are consider useful methods which
will help a researcher to gather accurate and reliable data about the topic. Data collection and
analysis technique were also used by researcher to accumulate valid and accurate data about the
impact of psychological stress and violence within working environment of an organisation.
Reflection has been done by researcher by defined their experience during collection of data
from the selected respondents. Conclusion and recommendation is a last chapter which were

help a researcher to analysed issues and ways to overcome that issues in systematic and effective
manner.
TITLE:
“psychological stress and violence in the working environment on firm's
profitability”. A Case Study on ChopCut Limited & ABC Limited.
CHAPTER 1: INTRODUCTION
Case study
This project is based on the case study on ChopCut Limited & ABC Limited. ChopCut
Limited is a suppliers and manufacture of ChopCut wheels. All product of company is made
from advance technology and effective quality of raw material. These products are available in
different number of sizes and shapes in the market. In this organisation, some employees are face
psychological stress and workplace-violence which will highly influence on profitability of
company. It is a major problem in a working environment of ChopCut limited and highly impact
upon its performance at market place. On the other hand, ABC Limited is another company for
this dissertation which is an international bank in Bahrain. It was founded in 1980 by Saddek
Omar EI Kaber. In this bank different number of employees are work happily. Recently, they
face some issues related to psychological stress and workplace-violence. It is a biggest issue that
reduce motivation level among employees. It will also influence on profitability of bank which
further result is low market share and poor image in market. Therefore, in order to overcome this
type of issue, both organisation decide to conduct market research which will help them in
identifying effective ways about how to reduce this issue. For this, companies should uses
different types of motivation theory and techniques which will support them in overcoming
psychological stress and violence effectively.
1.1 Background of the research
psychological stress is a feeling of pressure and strain. Stress is a main type of
psychological pain. Less of stress may be beneficial, desired and even healthy for employees.
Beside this, positive stress assist an individual to enhance their athletic performance and
profitability. It also plays an effective factor in motivation, reaction and adaptation to the
environment. Apart from this, excessive and large amount of stress highly impact on employees
mindset. It can increase the risk of heart attacks, ulcers, strokes and mental illnesses like

depression (Bell, Berry and et. al., 2013). In addition, psychological stress is refer to the
psychological and emotional reactions experienced when an employee or person confronts a
condition in which demands or need go beyond their coping resources. There are some examples
of stressful situation such as marital issues, abuse, death of a loved one, financial crises and
health problem. psychological stress is identified as a biological response to individual which
may happen due to distinct unethical or negative environment. It also influence on profitability
and performance of organisation. In addition, stress in working environment can increase
potentially negative mental or physical tensions among employees.
Violence is referred as a behaviour which is intended to injury, hurt or kill people.
psychological stress and violence in the working environment are defined as two main factors
which highly impacts workers as well as company. In the workplace, such type of issue
introduces to a cluster of behaviour or actions which may be referred as harassment, bullying,
abuse, victimisation, intimidation, threats and many other violent behavioural descriptors (Burke,
2013). psychological stress and violence is characterised by non-verbal and negative verbal
behaviours that may manifest the work site as false accusations, criticism, screaming, negative
eye contact, unprofessional conduct, work overload, unrealistic expectations, excessive
monitoring etc. Along with this, workplace violence is any threat or act of physical violence,
intimidation, harassment and many other threatening disruptive behaviour of employees that
occurs at the work place. It ranges from verbal abuse and threats to physical assaults or
homicide. Therefore, it can influence and involve workers, customers and visitors. All these are
main stakeholders of any organisation that play vital role in improving profitability and
performance. In working environment, psychological stress and violence may be developed in
different ways such as improper communication, lack of motivation, unhealthier environment
and many other. All these factors are directly impact on productive and performance level of
company as well as also decrease reputation at marketplace and customer's mind. In other word,
violence in working environment also impacts satisfaction and trust of all workers working in
that enterprise which bring down power of profit earning. There are different number of causes
of workplace violences such as threatening behaviour, verbal or written threats, verbal abuse,
harassment, physical attacks, mobbing and bullying. Therefore, workplace violence is not limited
or controlled to incidents that occur in a traditional working environment (Büschi, 2014). It
create risk that may be greater at some times of the day, year or night. There are some main

examples of risk of violence in relation to company including pay days, during the holidays,
performance appraisal, tax return season, overdue utility bill cut-off dates, parent interviews or
report cards, early hours of the morning or late hours of the night etc.
A workplace, where supervisors and co-workers are supportive in workers' mental and
psychological health concerns and respond in appropriate manner as required. For few enterprise,
the most essential aspect of psychological help may be to assist against traumatic stressors at
work. Along with this, workers that feel they have greater job commitment, job attachment, job
involvement, job satisfaction, positive work moods, organizational citizenship behaviours, desire
to remain with the enterprise and job performance. All these are important and beneficial for
employees to overcome psychological stress and violence at workplace (D'Cruz, 2015). Apart
from this, employee behaviour and perception of a lack of psychological support from their
enterprise can lead to; increased absenteeism, withdrawal behaviour, loss of productivity,
increased costs, conflict, turnover, greater risk of accidents, injuries and incidents, and strain
which can lead to headaches, fatigue, anxiety and burnout. There are different causes of work-
related physiological stress such as heavy workload, long hours, changes with the organisation,
job insecurity, tight deadlines, lack of autonomy, over-supervision, Inadequate working
environment, Harassment, Discrimination, Few promotional opportunities, Poor relationships
with colleagues or bosses, insufficient skills for the job, Boring work etc. All these are identified
as a main causes of work related stress and influence on both employees as well as organisation
also in negative manner.
ChopCut Limited is a selected organisation for dissertation or thesis. It is a medium size
enterprise which operates in UK. Company mainly specialise in manufacturing and supply of
better quality products of Chop cut wheels. Products of company are made from high and
effective quality of advance technology and raw materials (Houmanfar and et. al., 2015). Such
type of products are available in different sizes and shapes in the market. All these are made
from high and good quality raw material. In the organisation, various number of employees are
work with the aim of increasing profitability and performance level of ChopCut Limited. In the
working environment of company, different number of issues are arise among employees such as
psychological stress and violence. These are main problem which highly and negatively
influence on business performance and profitability.

Thus, psychological stress and violence is impact on profitability and performance of
company negatively. It also impact on employees moral and motivation level. Unmotivated
workers are able to work in proper and accurate manner which will further influence of
productivity and profitability of organisation in direct manner. In order to find out influence of
psychological stress and violence on company profitability, ChopCut Limited conduct a research
which is more essential and significant for company (Krasikova, Green and LeBreton, 2013).
With the help of investigation, company or researcher can easily identify impact of psychological
stress and violence. It also assist in evaluating ways about how to overcome such type of issues
systematically and successfully. In order to handle such type of issue, company require to take
different steps like, proper motivation, accurate communication, options of work and many other.
All these are highly essential and important for the company to reduce such issue and retain
employees for long time. Thus, it will also beneficial for the organisation to enhance their
productivity and increase market share within predetermined period of time.
psychological stress and violence are also influence upon employees productivity. One
of the main effect and impact of work-induced stress on company is reduced productivity as well
as profitability (Krieger, 2016). It can also result when a workforce is experiencing negative or
unfavourable work-induced stress or tension. Workers under psychological stress are inclined to
passage energy into constants improvement initiatives and creative issue solving pursuits.
Therefore, less productive employee is not beneficial and effective for the growth and
development of company within given time duration. In order to overcome and reduce such type
of problem, company should provide accurate attention to the workers and develop an amiable
environment or surrounding that may need them to be productive and responsible. Along with
this, management or administration must organise an evaluation of the business climate by
assessing main reasons the workers think the company does not care regarding its employees.
Therefore, above discussed all issues such as psychological stress and violence is not
good for ChopCut Limited and its performance. In order to evaluate and analyze impact of
workplace-violence and psychological stress, company conduct a research which will help in
analysing accurate response of employees towards such issues. Thus it is effective and beneficial
for organisation to collect accurate data about the topic and gain better results for future
outcomes. With the help of research, company can easily analyze influence of psychological
stress and violences on employees productivity and performance in workplace (Mastracci, Guy

and Newman, 2014). Apart from this, in order to reduce and overcome such kind of issues,
company should implement different types of motivational theory and techniques. This theory
help an employees to work with more effective and efficient way and not create violence and
stress at workplace. After this, it will help an organisation to retain employees for long time and
accomplish better results for future development. Motivated employees are beneficial for
company because they work with full dedication and which will further helpful for ChopCut
Limited to increase profitability and market share.
1.2 Rationale for the proposed research
This can be identified as the most essential part of research study which supports in
analysing basic requirement of organising any investigation. The research activity work into
consideration and help researcher to accomplish better results for future study. The present
dissertation is based on to identify impact of physiological stress and workplace-violence on
profitability of ChopCut Limited. The entire research activity is based on problems that has
influence on company as well as employees also. This is an important section of study which
assist in finding the valuable and better outcomes via implementing each and every activity of
research appropriately (Netterstrøm, 2012). It is the main responsibility and duty of researcher to
measure the reason behind present searches or topic which is related with different number of
factors that creates issues within an organisation. In order to identify main reason behind
preparing this thesis, there are some important questions which are given as under:
What is the research issue?
Present issue or problem that is identified in the research project is to explore influence of
workplace-violence and psychological stress on profitability of company. Both physiological
stress and workplace-violence are two foremost aspects which highly impacts on sales of
organisation as well as workers. In order to understand about these research topic, researcher can
become benefited by different ways (Offer, 2012). Main purpose of this project is to benefit the
learner and researcher for the study. Investigator can gain different advantages from the research
topic. Physiological stress introduce as an organisational stressor which influence on employee's
productivity and moral negatively. For this, researcher can determine different causes and reason
which brings such types of issues to workers. It is essential to find out reason of a specific issue
before pinning any type of solution for it. Along with this, investigator can find out causes of the
issues of violence in working environment and can develop its better and effective solutions.

Learners or researcher which are going to work this dissertation can understand the influence of
such problems on profitability of business and can even set up accurate solutions for these issues.
psychological stress and workplace-violence are main issue because it reduce employee's moral
and motivation. This issue also decrease rate of employees turnover which is negatively impact
of sales and profitability of organisation directly.
The aspect or view of physiological stress and violence can support a researcher to give
better solutions for stressors and pressure within working environment. From this dissertation,
learners of various enterprise can gain accurate data regarding how to overcome stress so that
ChopCut Limited can bring efficiency and effectiveness in their business activities and
operations (Perrucci, 2017). Researcher will ascertain key problem which are up from stressors
and will give an effective way to find out better solutions. Another rational behind selecting this
topic is to find out importance of motivational theories and techniques for overcoming issues of
physiological stress and workplace-violence.
Why it is an issue?
Physiological stress and violence is an effective issues because it reduce employees
productivity and sales of the company. Such type of problems also influence of reputation and
performance of organisation in customer's mind and in market. There are different number of
ways that defined Physiological stress and violence is an issue for an organisation, some are
determined as under:
Moral and motivation: Physiological stress have a direct influence on motivation and
morale of workers, both in term of workers who are troubling with stress or workplace-violence
and the employees at entire states in the enterprise who have to yield their duties (Ram, 2018).
Thus, lack of motivation and moral among employees reduce profitability of company directly.
Productivity and efficiency: Physiological stress is highly impact on efficiency and
productivity of employees directly. Therefore, staff turnover, mow motivation and moral will
have a negative and unfavourable influence on overall organisation and business efficiency and
profitability.
Communication and relationship: Highly stressed employees influence on relationship
and communication in the ChopCut Limited. Employees who are stressed can be withdrawn,
irritable and angry. Thus , less of moral and motivation and high employee's turnover effect on
productivity of workers. (Richards and Freeman, 2012). As it can effect team dynamics,

communication outside and inside the organisation and both external and internal relationship
negatively.
Staff turnover, recruitment and training: As a result of the employee's turnover may
maximise and experienced workers may leave the company. The company will then have to hire
new workers with the given costs and time of the recruitment and training.
Customer services: It is more difficult to keep level of customer services with employees
absences, high employees turnover, motivation and moral problem and low inefficiencies and
productivity. psychological stress and violence can therefore output in customer services
problem, with clients complaints and likely loss of customers.
Absenteeism, presenteesim and ill health: Workforce who are physically stressed may
be not present from work or activity due to stress. As they may come to perform but not be
capable to do their responsibilities in proper manner. Such type of issue create different other
problems related to the health such as mental health, long term chronic, potential addictions and
many other conditions (Root and Brown, 2014). All these factor will highly influence the
ChopCut Limited due to lack of resources, poor experience and knowledge and the influence of
this on other workers. As a result of physiological stress, health and safety incidents are also
considered as main issues and further reduce sales of company.
Therefore, above mentioned all issues described, workplace-violence and physiological
stress are biggest issues and impact on profitability and market share of company. This issues
also influence on employees by reducing moral and motivation, increasing high turnover of
workers and many other.
What could this research shed light on?
The current study is emphasised on ascertaining different factors or ways which are
negatively influence on employees and organisation. It is needed for organisation and employees
to resolve such kind of problem via establishing a friendly and effective working environment in
which staff members of organisation feel more comfortable and stress free. Physiological stress
and workplace-violence are main problem which is faced by employees due to lack of motivation
and moral. In this type of problem employees feel demotivated and over stressed in nature. Thus,
it is essential and significant for the researcher to should follow different ways to overcome
stress on employees and increase profitability.

Workplace-violence is identified as an another variable in this dissertation which
supports in analysing key aspects of such problem like physical abuse, mental harassment etc.
These aspects can support in making accurate solutions for problems which is related with
workplace-violence (Schnall and et. al., 2018). Main researcher of this study are known as
company which are facing same kind of issues of low profitability or sales due to violence within
working environment. With the help of this research, they can find out better and accurate
solutions for their problems and can even create good understanding regarding employee's
satisfaction and its significance. This thesis will finally benefit company and their workers. Each
research topic has dependent and independent variable which will highly impact on organisation
and their workforce by reducing profitability and productivity.
1.3 Aim of the research
Entire activity of dissertation is mainly depend on research aim. As it is consider as an
effective and foremost part of study which help an investigator to analysis research outcomes.
Aim is introduce as a predetermined statement in which issue which is related with the research
is included in the way of concise or clear statement. This part of investigation support the
investigator in helping the entire study in accurate direction or guidance to reach at potential
outcomes (Shuman, 2013). In addition, it can be described as the most significant section of
dissertation because the each activity is based on aim of study. As it supports in executing work
in accurate direction and guidance in order to complete thesis or research project. Main aim of
this research proposal is “To analyse and interpret impact of psychological stress and
workplace violence on profitability of SMEs”
1.4 Objectives of the research
Research aim, objectives and questions are considered as important part for research
which help an investigator to identify impact and issues of study on both individual as well as
organisation. Research objective is important and significant for the researcher to identify issues
originate in the study. These are usually or commonly expressed in lay forms and are lead as
much to the employees as to the investigator. This part of research may be linked or related with
a hypotheses as well as followed as a statement of research purpose that does not have
hypothesise. In addition, research objective is a concise, clear and declarative statement which
gives accurate direction to researcher the variables under the field of study. This may be focus on
different ways to measures variables. The research objectives help investigator by summarizing

what is to be accomplished by the study. It is more important and significant part of research
because with the use of this researcher is able to investigate issue and its solutions. Along with
this, in order to get right and accurate solutions a clearly defined research objectives are more
significant (Sinclair and Cheung, 2016). This will support an investigator to focus on study and
achieve better results. The formulation of objectives which is related with the research supports
in narrowing down the activities of study to its important. Further, it will avoid unnecessary and
in accurate findings, which differently lead to wastage of resources. Research objective is based
on two types of variables such as dependent and independent. Both variables are important in
completing each activity of research within given time period. According to the research topic,
profitability of company is considered as an dependent variable because it is mainly dependent of
employees productivity. In this physiological stress and workplace-violence reduce productive
and performance of workers. Thus, it order to improve moral and motivation of workers help
them in overcoming physiological stress and violence within working environment. The
objective of this research is to evaluate the impact of workplace-violence and psychological
stress on sales of ChopCut Limited. The objective will be based on how to overcome issues and
increase sales or profitability.
 To understand the concept of workplace stress and violence.
 To identify the impact of workplace stress and violence in ChopCut Limited .
 To evaluate different factors which contributes towards employee stress and violence.
 To examine the impacts of workplace stress and violence on the profitability of the
organisation.
 To evaluate the influence of workplace-violence and psychological stress on employee's
productivity of an organisation.
 To identify the role of government in overcoming workplace-violence.
 To ascertain the ways to overcome from workplace-violence and psychological stress by
use of motivational theory.
 To understand the positive impact of motivational theories upon behaviours of
employees.
1.5 Research Hypothesis
A research hypothesis is a testable, clear and specific proposition and predictive
statement about the possible results of a field of study. In addition, it is a tentative statement