PUBH650 Capstone Project: Expression of Interest for ACU MPH Program

This document is an Expression of Interest (EOI) submitted by Mauli Patel, a final-year Master of Public Health (MPH) student at Australian Catholic University (ACU), for a capstone project placement at the Brotherhood of St Lawrence (BSL). The project aims to improve the understanding of NDIA customer satisfaction. Patel's EOI highlights her motivation, relevant skills gained from her Bachelor of Physiotherapy, work experience with disabled individuals, and MPH studies, including community needs assessment and public health strategy formulation. She expresses her interest in the project, emphasizing her ability to contribute to client satisfaction and her willingness to work with an interdisciplinary team. The EOI includes her resume, detailing her educational background and work experience, and her availability for an interview. The document adheres to the guidelines provided in the assignment brief, which outlines the project's objectives and the requirements for the EOI submission. The project seeks to evaluate and improve a survey used by BSL to assess customer satisfaction with services provided to NDIA participants.

PUBH650 Public Health Capstone
Expression of Interest form
Placement organisation: Brotherhood of St Lawrence (BSL)
Project title: Toward improving understanding of NDIA customer satisfaction
Contact person: Louise Beaumont
E-mail: [e-mail]
Dear Jennifer,
My name is Mauli Patel, a final year student at Australia Catholic University, Master of Public Health
(MPH) and was pleased to learn about placement in your organisation. I'm very motivated in ensuring
that services delivered to customers are to their satisfaction. In addition to my bachelor of
physiotherapy and previous work experience, I have work and interacted majorly with the disable
individuals and thus would welcome any opportunity to contribute towards their understanding and
satisfaction.
Previously, I have acquired clinical skills in working with other health professionals for the betterment of
the patients, which is a significant factor in this project. I have also been able to understand more about
patient and family education and to conduct exercise groups which will be essential skills during the
survey. Moreover, I have gained some skills during my MPH studies which will be of great importance
and am looking forward to putting them into practice. These skills include the assessment of the
community needs, evaluating determinants of health and applying the findings to the formulation of
strategies for public health. Besides, I am in a vivid position to work with an interdisciplinary team and
the ability to analyse, appraise and process evidence of public health research to inform the decision of
public health.
I decided to pursue a Masters in Public Health since I have a great passion for working with the
community and improving the general health of a community. It is a great honour for me to serve a
community and more so in matters pertaining to health. I crave to see a healthy community where every
member has better and improved access to adequate healthcare. Therefore, I believe in getting to
understand the clients needs so as to address them in a better and customized manner which leads to
better satisfaction.
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Therefore, I believe that being part of the project “Toward improving understanding of NDIA customer
satisfaction" will be of great importance not only to the organization but also for my future career while
working. I will be able to understand the clients better, which will be of significant impact since this will
make me provide care to their satisfaction. I will be in a position to educate my colleagues about the
skills that I will acquire during the placement and hence making community health better. I will be fully
available for the placement, and no factors are withholding me from participating in it.
For more information concerning my involvement in the field, please refer to the brief of my resume
attached below. Though it shows my career growth, experience and skills, I am entirely interested in
talking about my qualification and expertise in detail. I shall be available for an interview anytime at your
convenience.
I look forward to your humble and positive response towards the placement in the organisation. I shall
be most grateful if my application is considered favourably.
Thank you.
Yours sincerely,
Mauli Patel.
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RESUME OF MAULI PATEL
Degree (current) at ACU: Master of Public Health
GPA (current) score:
Table 1 Pre-MPH studies
Course University Country Year of
completion
GPA
Bachelor of
Physiotherapy
Rajasthan
University of
Health Sciences
(RUHS). Jaipur.
Rajasthan.
India 2014 pass
Senior
secondary
school
examination,
12th standard
Sinhgad College
of Arts, Science
and Commerce
India 2007 pass
Secondary
school
examination,
10th standard
Sant Kesav Dasji
English Medium
school
India 2005 pass
Table 2 Work experience
Organisation, position,
country
Period of
employment
Key activities
Attamvallabh
Hospital Idar as a
physiotherapist,
India
One year We had a role in exploring the patient's
aptitudes and observing the condition
through assessments and set the
programmes according to individual
health conditions
Our responsibility was to reduce pain
and increase the movement and making
the patient mobile to get back to their
normal activities and improve the
quality of life.
Lakshya Six months Our responsibility includes a definite
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Neurorehabilitati
on, India
diagnosis of pathological and functional
abilities of a patient post reviewing their
rehabilitation potential. Also, to Record
the disabilities and give the possible
treatment.
Shri Sai Dham
clinic, India
One year We aim to improve quality of life of a
person by use of varying therapy to ease
pain and restore function or, in the case
of permanent injury or disease, to
reduce the effects of any dysfunction.
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