Business Report: Analyzing Public, Private Sector and Customer Service

This report analyzes the distinctions between the public and private sectors, highlighting their respective roles and objectives. It explores various organizational structures such as matrix and hybrid, detailing their functions and applications. The report also examines the impact of customer service on business success, emphasizing the significance of positive customer experiences and feedback. Furthermore, it delves into the economic environment, including factors like employment, taxes, and competition, and their influence on businesses. The report provides insights into the impact of customer service, benefits of customer profiling and its importance in business strategies. Finally, it includes references to support the analysis and findings, making it a valuable resource for understanding business operations and strategies, using Asda as a case study.

How to business operate
Task 1

1 Presenting types of organization in public and
private sector
Public sector:
 This sector is governed by national, local and state
government.
 Their main motive is to serve for people and they do
not work to generate more profit.
 Basic example of public sector are electricity
department in UK, charity organizes for the needy
people etc.
 These example are so common and their all fund is
used for the welfare of public.

Continued..
Private Sectors
 This sector do not contribute their income to the
government and their main motive is to generate
more profit.
 This sector is run by an individual or group. This
organization are usually free from the control of
government and they make their own rules and
regulation.
 For Example, Asda it is one of the best leading
grocery shop in UK who offer variety of items.

2 Different structure
Matrix Structure
 This structure is help in taking decision making.
 Using this structure, changes are fast and help in
improving the environmental problems.
 This structure is useful to achieve the specific
result.

Continued..
Hybrid Organizational Structure:
 This structure is mostly used in multinational
company to operate the global environment.
 Sometimes it responses slow and does not show
the exact solution.
 It help in functional department and increases the
efficiency of company.

Continued..
Functional Structure:
 This structure helpful in small group of companies.
 This structure is helpful to find the talented person
and who have knowledge related to work.
 Under this structure, there is wide variation
because of lack in communication and
coordination between each and every departments.

3 Impact on economic environment
 Local economic factors such as employment, taxes do affect
the economic environment of Asda. Different substitute also
affect the demand of product and services which are offered
by Asda.
 There is great impact on its national economy also because of
having high rivals in the market, Asda's profit margin is also
affected. It offers many item to its customers that is why it
faces loss in national economy.
 Asda's affect the global economic environment such that
increase in tax rate or interest rate, sudden low rate in the
export and import facilities or cheap labor, this affect the
environment at global level.

1. Impact of customer service
 A good customer service will help to build brand
image.
 Enhances business profit as well as maximizes
sells.
 Positive reviews about a company will lead the
company to next level of success.
 Responds every complain related to customer will
help to make good image.

2. Benefits of customers profiling
 Help in increase profit.
 Having a good customers profile will lead to
reduces in competition.
 Help in better communication.
 If customer provide feedback then it will help to
develop better opportunities for a company.

REFERENCES
Nitzl, C., 2018. Management Accounting and Partial Least Squares-
Structural Equation Modelling (PLS-SEM): Some Illustrative
Examples. In Partial Least Squares Structural Equation Modeling (pp.
211-229). Springer, Cham.
Hiebl, M. R., 2018. Management accounting as a political resource for
enabling embedded agency. Management Accounting Research. 38.
pp.22-38.
Beyan, C. and et.al., 2018. Prediction of the leadership style of an
emergent leader using audio and visual nonverbal features. IEEE
Transactions on Multimedia. 20(2). pp.441-456.