Equality, Diversity, and Fair Treatment in Public Services: A Report

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EQUALITY, DIVERSITY AND
FAIR TREATMENT

INTRODUCTION
 Public Services helps to establish equality and diversity in the country.
 These services ensures that everybody is treated equally, irrespective of
their caste, race, sex etc.
 Discriminatory behavior hinders the establishment of equality, diversity
and fair treatment in the society.

MEANING AND DEFINITIONS OF
DISCRIMINATORY BEHAVIOR
 Discrimination refers to unfair or disadvantageous treatment of people
on the grounds of their caste, race, sexual orientation etc. (Thompson,
2017)
 Discriminatory behavior involves bullying someone on the basis of their
color, caste, creed, sex, sexual orientation, disability and many other
grounds (Whitley et al, 2016).

ORIGIN AND CHARACTERSTICS OF
DISCRIMINATORY BEHAVIOR
 Discriminatory behavior includes implicit/ unconscious bias, prejudice and
discrimination.
 Implicit bias refers to the stage of mind where people have inclination towards or
against certain things or group of people (Brownstein, 2015).
 Implicit bias originates from an individual’s background, his personal experiences,
social stereotypes, cultural context and halo effect.

ORIGIN OF IMPLICIT/UNCONCIOUS
BIAS
IMPLICIT BIAS
INDIVIDUAL’S
BACKGROUND
PERSONAL
EXPERIENCES
SOCIAL
STEREOTYPES
CULTURAL
CONTEXT HALO EFFECT

DIFFERENCE BETWEEN BIAS,
PREJUDICE, STEREOTYPING AND
DISCRIMINATION
 Bias refers to inclination towards or against particular things or group of people.
 Prejudice refers to an active dislike or an unfair attitude for a specific thing.
 Stereotyping refers to a fixed and oversimplifies image or idea for a particular thing or
person (Fiske, 2016).
 Discrimination refers to unjust and disadvantageous treatment of people on the grounds of
race, caste, creed etc. (Fiske, 2016)

IMPACT OF UNCONCIOUS BIAS IN
WORKPLACE
 It leads to give preference to white individuals and males at the time of
recruitment.
 It impacts the workplace and make it less diverse (Jones, 2016).
 It negatively influence performance management of an organization.
 It also affects customer relations.

MITIGATING IMPACTS OF
UNCONCIOUS BIAS
 Raising awareness.
 Developing mindful approach.
 Implementation intention – Implicit Association Test
 Controlling decisions.

PREJUDICE: DEFINITION AND CAUSES
 Prejudice refers to active dislike or unfair attitude of a person towards other things
or people.
 It can be caused due to carious psychological sources, social sources, media
effects and other factors.
 It is just like a mental disease which affects an individual and a society as a whole.

TYPES OF PREJUDICES
PREJUDICE
RACISM
SEXISM
HOMOPH
OBIA
AGEISM
RELIGIOU
S
PREJUDIC
E
CLASSICI
SM
NATIONA
LISM

DISCRIMINATION: DEFINITION AND
TYPES
 Discrimination refers to disadvantageous and unfair treatment of
people on the grounds of their race, sex, creed etc.
 Generally, there are two types of discrimination: Direct and Indirect.

IMPACT OF UNCONCIOUS BIAS,
PREJUDICE AND DISCRIMINATION ON
SOCIETY
 Lack of diversity
 Rise to hatred.
 Effect on overall development of the society.
 Social differences and disturbances.